NetSuite Software


 

NetSuite is a business management software suite offered as a service that performs enterprise resource planning (ERP) and customer relationship management (CRM) functions. It is a horizontal package designed for an extensive range of industries.

The NetSuite Financials system can integrate with a company’s back-office, sales and service processes.

NetSuite Financials includes applications for financial accounting, financial reporting and analytics, payment management, order and billing management, supply chain management and inventory management.

Financial information through NetSuite can be accessed through a Web browser or mobile device. The system undergoes automatic upgrades and comes with various customization options.

NetSuite is Web-based and runs on a range of Internet browsers. It supports data export into IIF or CSV files. Data security is ensured through NetSuite’s data center and the built-in security controls of the suite itself.

 

NetSuite - Inventory manager dashboard
 
  • NetSuite - Inventory manager dashboard
    Inventory manager dashboard
  • NetSuite - Manufacturing edition
    Manufacturing edition
  • NetSuite - E-commerce showcase
    E-commerce showcase
  • NetSuite - Sales manager dashboard
    Sales manager dashboard
  • NetSuite - Senior executive dashboard
    Senior executive dashboard
  • NetSuite - CFO/controller dashboard
    CFO/controller dashboard
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

197 Reviews of NetSuite

 

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Software Advice Reviews (6)
More Reviews (191)

Showing 1-6 of 6

jet from Fonality
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Surely is a must have for any company.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Inventory management could have been so much easier thanks to Netsuite. A variety of reports can be generated. Inventory control and communication to customers and employees has been smooth because of Netsuite.

Cons

depending on what your company needs, netsuite can be very pricey. Setup can be confusing and not user friendly.

Review Source
 
 

Jan from Fonality
Specialty: Telecommunications
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Netsuite has been a huge help for us.Very great software.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Dashboards are very customizable. You can create workflows or reporting from and also make different views depending on the user's permissions/role.

Cons

Getting assistance can be confusing as instructions can be too technical when building reports or views. Netsuite can also be pricey depending on how many users is needed for the company.

Review Source
 
 

Yoga from Sonifi solutions
Specialty: Hospitality & Travel
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

Netsuite

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Decent features and functionalizes for Financials and inventory managements. Easy to learn and implement.

Cons

its not worth buying, system is not reliable and lot of issues with the web services, connecting to the outside system is really a pain here.

Review Source
 
 

Kendal from VM Strategies
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

November 2017

November 2017

Great support!

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Works as described, support is great and setup process is easy with their on boarding tea. Would definitely recommend.

Cons

It's a little more pricey than some of the competition. But for the functionality you receive it's well worth the cost

Review Source
 
 

Ivan from Americ Machinery
Specialty: Construction & Engineering
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

A versatile software can help you

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The systems are easy to create items
items by serial
items for purchase or sales
Reports for the inventory and evaluation
adjust inventory
transfer inventory

Cons

The setup needs to be clear from the beginning of the system. and set up the privileges for the user role are not easy.

Review Source
 
 

Stephanie from Specified Components Company
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Inventory Portion is NOT User Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

You can see inventory across multiple locations on one screen. You can easily transfer inventory from one location to another.

Cons

It is difficult to track the inventory in a report as the format is not user friendly. They do not separate the pallet#/lot# by bin, and it is instead formatted as one. See below example;
We would like to view all pallet numbers per bin; Bin# WHSE-001 Pallet# 1
Instead, the bin and pallet number are combined; WHSE-001-1

Review Source
 
 
 
Showing 1-20 of 191

Tausif from Times Three Clothier LLC

June 2018

June 2018

I did not have a very goods experience with this one.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is probably less costly than some of the other ones out there. it has a capability to create reports in an excel and then macros can be built to create reports according to your needs.

Cons

connectivity is not so great as it is a very slow when working online, this software needs to improve a lot on the speed and some of the report functionality.

Review Source: Capterra
 


June 2018

June 2018

Functional ERP system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Software allows for lots of customization so all workflows and mapping can be built out to what you need. Reporting capabilities seem endless.

Cons

Not the most intuitive ERP system to use, some of the interface is pretty minimal & not the cheapest out there.

Review Source: Capterra
 


June 2018

June 2018

NetSuite is great for all functions of account management. I used it as a tool in dental sales.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

NetSuite lists and reports are very easy to build out. I used it to track leads, prospects, and customers to ensure each account was going through the sales process as efficiently as possible. You can track accounts by any measure such as "last contacted", "sales rep", "state" etc. This made it extremely easy to develop lists for all kinds of reasons such as sales trips to a specific area, what prospects needed to be contacted, and progress made towards sales goals.

Cons

A big con with NetSuite was its inability to sync with Gmail. You had to copy and paste any correspondence with prospects and customers into NetSuite which obviously takes time out of our day.

Review Source: Capterra
 

Zach from Sylvane

June 2018

June 2018

Used for our daily POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

NetSuite seems to be ablet to hold an endless amount of records, which helps us keep track of many details of our customer database.

Cons

When NetSuite has errors, they tend to be very bad ones and take a while to get fixed, which hurts our daily business.

Review Source: Capterra
 


June 2018

June 2018

NetSuite is a modern cloud based ERP. We use it on several locations.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Value for money, full SAAS solution, built in security

Pros

NetSuite is a modern cloud based system. The system architecture allows flexibility of workflows, processes and system screens.

Cons

Netsuite does not have built in complex solutions for production. The palnning tools for MRP or work orders are limited.

Review Source: Capterra
 

Brook from Meritage Midstream Services
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Nice system to use for purchasing and procurement purposes. Like that is can also send payment.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We benefit from this software because it does have the capabilities to purchase all the way to pay.

Pros

Great concept that it can purchase to pay. The system can handle quite a bit. It's very easy to navigate.

Cons

Wish it had an RFQ process in this system. Instead you can get a bolt on package, which most software offers. Had we known this, we might have looked at other options.

Review Source: Capterra
 

Dillon from Retail Technology Group
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

I use this software daily. I have 3 years of experience with NetSuite and it is by-far the easiest.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software is great for a medium sized company

Pros

Functionally. It is very easy to create and edit Purchase/Sales orders. It is even easier to keep track of customer information and past orders. Netsuite also allows us to search by serial number, showing us exactly where that item is located in our warehouse.

Cons

Sometimes the editable fields we have on our board do not update. I find myself going back through my orders and updating pick status' again, along with Warehouse alerts. A minor con, but one that could be fixed in the future.

Review Source: Capterra
 

Travis from RETAIL Technology Group
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helped our company transition from small to mid size. It was a big change and worked out for the best.

Pros

User friendly. I love the saved searches and that its internet based. You can log in from phone or computer at home.

Cons

Hit and miss liability involving speed to load. Don't know if that's netsuite or our company server.

Review Source: Capterra
 

Julian from Compac Industries

May 2018

May 2018

NetSuite contains a wealth of features and capabilities, but the UI is a bit outdated.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

NetSuite allows you to scale your company and keep up with the demand. It's abilities as a customer/lead database are great. I especially use NetSuite to create and send email marketing campaigns to large groups, and it works very well for that.

Cons

It takes a bit of time and effort to learn how to use and navigate the software. The controls and settings aren't always easy, and it may take you a while to figure out the process for the features you want to use.

Review Source: Capterra
 

Eric from Raney's Inc
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Makes our lives so much easier at work!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

How customizable and easy it is to use. It literally runs our whole company and makes us very efficient.

Cons

There is some downtime in rare occurrences. It's very rare so it's hard to complain about but when the system goes down the whole company is at a standstill. Having an offline mode would be nice.

Review Source: Capterra
 

Sean from Lockstate
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

I've used Netsuite for over 6 months in an inventory environment

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Nothing. Seriously.

Pros

I like the robust nature of the software, but that's about it. I don't really have much good to say about it.

Cons

This software is slow, buggy, not intuitive, boring to look at, and down right dumb. I've used 2 other ERP's that I would recommend over this any day of the week. Especially considering the price.

Review Source: Capterra
 


May 2018

May 2018

Netsuite provides us the ability to get quick feedback from across the organization on invoices

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the ability to submit an invoice/purchase order within one main dashboard. Being able to track previous entries is useful as well.

Cons

It's not the most intuitive and takes some getting used to. It's easy to miss some things like attaching different kinds of documents or screenshots to a purchase order.

Review Source: Capterra
 

Robert from IndustryNewsletters
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Ive used NetSuite for 8 years and couldn't do with out it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Couldn't operate without it

Pros

The search for clients/prospects is fast. I can be on the record page, go to the web site, check for phone records and write reports. I can access just as easily from my smart phone or if im on another computer. It is the foundation of my sales program and very complete. I am able to track current projects and the history is always available.

Cons

The search function is too complicated. if one letter is off I cannot get the proper search. It needs to be simplified. It crates a time problem for me each time I attempt a search. Also I would like for a link from the incoming phone calls to pull up a record of the caller. This would be an outstanding feature and save time and I could be more responsive when receiving a call.

Review Source: Capterra
 

Brian from Streamline Environmental
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Netsuite should be the industry standard in time entry

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy project tracking

Pros

-User friendly
-Ability to copy project tasks from previous weeks
-Ability to code billable projects to other firms in network
-Easy to track project costs by pulling project numbers

Cons

-Occasionally NetSuite will not show the summed totals for hours on a given day which makes it troublesome to track daily hours entered

Review Source: Capterra
 

Alison from HPC Accounting & Tax

May 2018

May 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

NetSuite is easy to use and is a great UI. Anyone can use it on a day to day basis without any issues.

Cons

You have to click submit after clicking save. If you have a ton of data to upload, it can take a while, just make sure you have set aside a lot of time.

Review Source: Capterra
 


April 2018

April 2018

It does its job, but its not the easiest to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

it does its job as a CRM. It organizes clients and it has good historical for each.

Pros

I really like the layout and the ability that you have to modify this layout to serve your needs. You can accommodate the blocks to whatever you use the most which makes it more efficient.

Cons

Adding images to a case (or ticket) is a pain. You have to add each image individually and there has to be a folder created for that specific image.

Review Source: Capterra
 

Jon from Tool Nut

April 2018

April 2018

NetSuite offers lot of valuable tools, but could be more user-friendly and intuitive.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to keep all functions of business operations within one solution. The integration with 3rd party platforms is also very robust.

Cons

The reporting and search parameters are confusing and unclear. Terms are ill-defined, which makes determining appropriate criteria for searches and reports difficult. It takes additional training and mastery-level comprehension to easily use these features.

Review Source: Capterra
 

Adam from Tri-Tech Forensics
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Netsuite is a great tool for our salesteam

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like how you can log in from anywhere. The fact that this processing system is online (as opposed to local access only) enables salespeople and other team members to keep up with their work in and out of the office.

Cons

I do not like how hard it is so customize. There are many many features, many of which we do not need or use. I wish it were a little easier to set up the features to more closely align with our specific needs.

Review Source: Capterra
 


April 2018

April 2018

It Did Multiple Things Well

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It has the ability to act as a decent CRM as well as an ERP for a medical device manufacturer that was closely watching drug inventory. Our operations and accounting team found it to be very valuable.

Cons

I was primarily using NetSuite for CRM purposes. It's not as user-friendly compared to SalesForce, but it did the job well enough.

Review Source: Capterra
 

Dhavyd from Summit Commerical Services

April 2018

April 2018

No sure I'm loving this program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

More headache than solving anything.

Pros

Easily get reports, graphs, data at your finger tips. Track invoices, makes payable/receivables a breeze.

Cons

The support staff dont seem like they know how to use the program or that they weren't trained to do more than answer phones. Many times when calling in with questions, your placed on hold to ask a manager or supervisor. Very little help to solve the problems. I would wait till better versions are made before buying this product.

Review Source: Capterra