NetSuite Software


284 reviews(4.0/5)
284 reviews(4.0/5)

NetSuite is a business management software suite offered as a service that performs enterprise resource planning (ERP) and customer relationship management (CRM) functions. It is a horizontal package designed for an extensive range of industries.

The NetSuite Financials system can integrate with a company’s back-office, sales and service processes.

NetSuite Financials includes applications for financial accounting, financial reporting and analytics, payment management, order and billing management, supply chain management and inventory management.

Financial information through NetSuite can be accessed through a Web browser or mobile device. The system undergoes automatic upgrades and comes with various customization options.

NetSuite is Web-based and runs on a range of Internet browsers. It supports data export into IIF or CSV files. Data security is ensured through NetSuite’s data center and the built-in security controls of the suite itself.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic)

284 Reviews of NetSuite

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  • Adam from BrickHouse Security

    Number of employees: 51-200 employees

    September 2018

    Netsuite Satisfaction Guaranteed

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I am very satisfied with Netsuite because it get insights and aso that you can analyzes and customizes business information that benefits both user and their customers.

    Pros

    I've been using netsuite for 3 years now, and the ease and functionality make my job more quicker that gives me more time to focus on my customers.

    Cons

    The cons for now is minimal, I mean for the pas 3 years of use I haven't encountered any downside that affects the business. maybe 2 to 3 in two years.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    September 2018

    Difficult for a User Use to Salesforce

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    No fluff. Very to the point. Not as meany features as Salesforce. You can change the colors which is fun to match your company's logo/theme.

    Cons

    Difficult to get used to if you're familiar to Salesforce. Netsuite and Salesforce have different verbiage and it's difficult to make the comparisons.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Michael from Broker Genius

    Number of employees: 501-1,000 employees

    September 2018

    NetSuite Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    NetSuite helped me increase productivity while in school and preparing my agenda with its interactive calendar.

    Cons

    The general lettering for many of the tabs is very small. Needs to be highlighted and more tubular.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    August 2018

    A+ for NetSuite

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Integration with different tools in the market via API is not a problem. I've used several ERP/CRM tools available in the market with different companies I've worked in and I can say that NetSuite is the most flexible I've used so far.

    Cons

    It takes a little getting used to but when set-up correctly and with daily use, you will get the hang of it. We've also experienced quite a few technical issues with NetSuite but I think that's almost always the case with technology.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    August 2018

    this is good for business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    we use this software for work and it's soooooo user friendly. our bosses can make changes on the software making our work much easier.

    Cons

    it's just slow at times but it don't really affect the performance of the software that much

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    August 2018

    Poor UI

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Customizable (for extra $$).yep

    Cons

    UI is not friendly, hard to easily get info, clunky experience, every useful change involves paying their techs more money

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    August 2018

    NetSuite Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Nothing because everything is too manual.

    Cons

    It takes more time to do a task than other software, and you need more than one person to solve an issue.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    August 2018

    Netsuite

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    nothing at all, it is the worst ERP ever

    Cons

    It take more time to do a task than other softwares and you always need more than one person to solve the issue

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Connie from Netronix

    Number of employees: 201-500 employees

    August 2018

    NetSuites

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the format and the flow. it is getting better.

    Cons

    The training was not the most informative or functional.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Sathish from Tireco

    Number of employees: 201-500 employees

    August 2018

    Customization / Extentions

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have the flexibility of Cloud application and enjoy customizing most of the process

    Pros

    Its easy to customize, easy solve some complex business requirement with simple approach.

    Cons

    Since its cloud application the restriction on the script execution some time or most of the time being challenging for developer

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    August 2018

    Perfect for mid-sized companies

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    NetSuite is incredibly user-friendly. You can customize the layout to include fields that are useful to you.

    Cons

    The standard training leaves a lot to be desired. It is a little too basic.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    August 2018

    Easy and Great

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very easy to use, train and connect valuable software to your ERP

    Cons

    The reporting could be a little more robust and intuitive.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Troy from CSC Corptax

    Number of employees: 1,001-5,000 employees

    August 2018

    NetSuite Admin 6 years

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We utilize CRM, ERP, and SCA. We truly have one system of record with a true 360 degree view of our customers.

    Pros

    The flexibility of the platform. You literally can make it do anything you want and you are only limited by your imagination.

    Cons

    Support has become very bad since the Oracle merger. I am not sure if reps have transitioned out but it used to be very good. I do not like defect tracking and the reps don't seem to know or understand the system.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Emily from Illumio

    Number of employees: 201-500 employees

    August 2018

    Account Manager for Software Companies

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    ease of use, customer support, capacity to integrate with most of other systems such as SFDC, Coupa, Concur...

    Cons

    customize user role. I shoudl there is one input sheet for admin to go through to define the access.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kirthiga from DigitalCheck Corp

    Number of employees: 201-500 employees

    August 2018

    Great ERP System

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    NetSuite gave as an opportunity to run the whole business in one system since it has CRM, financial, ERP and case management modules. All our department is one system and it makes us more efficient and transparent across all cross functional area.

    Pros

    NetSuite is a cloud based and can access anywhere , anytime.
    The customization and reporting is very easy and non-tech person also can do it in the User Interface.

    Cons

    Still need to enhance few features in MRP to become a grate tool for MRP. For example getting pending cost STD cost for the item, filtering by Manufacturer tariff , displaying the STD cost on the item record.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Adam from Tango Card, Inc.

    Number of employees: 51-200 employees

    August 2018

    Focus on competencies and make some hard decisions

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    NetSuite can be a best in breed platform for the right company that goes into the engagement and implementation with a clear, sober picture of what it does well versus where it does not spend development resources. Do not try to make NetSuite your everything. If you do not have internal business system/enterprise application management resources and need consulting or professional services, do not use NS Professional Service.

    Pros

    Pretty solid ERP system, good platform extensibility with multiple API options, scripting, and other customization. Account management team does a good job advocating internally.

    Cons

    CRM and Support Case management is limited, riddled with issues, and marked by neglect. Email infrastructure is a complete mess with outages given no urgency. Since Oracle acquisition uptime and reliability have gone sharply downhill across the application, and there is no accountability nor follow up. Front line Customer Support teams are outsourced, limited in hours, and generally incompetent. Professional Services team is incapable of any complex tasks and largely lacks basic communication skills.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Dee from BlackStratus

    Number of employees: 11-50 employees

    August 2018

    expensive version of Quickbooks

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    unless you can use this out of the box with NO additional customizing, don't bother.

    Pros

    easy interface, lots of modules to customize

    Cons

    very expensive for what is basically an upgraded version of quickbooks. NO option to own perpetually.... be prepared to pay a hefty subscription year after year.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Daanish from Roofstock

    Number of employees: 51-200 employees

    August 2018

    The Next Level to Accounting

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    - Easy Implementation and transition from a different accounting system
    - Constantly adding new features/updates
    - Customer Support that really knows the system
    - Easily integrates with other systems (unlike QB and Yardi)
    - Overall easy to use even for first time users

    Cons

    - The PO system could be more robust
    - Some transaction records like Checks/Deposits have limited customization (it is already on Netsuite's radar and they're working on it)
    - The basic setup isn't ideal for a Real Estate type business but the workaround is to use the Projects module

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Leeling from Lumens Integration, Inc.

    Number of employees: 11-50 employees

    August 2018

    Netsuite User since 2004

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    1. A good operation software. 2. Need to improve pricing structure for long term business

    Pros

    It is a very efficient integrated software for operation.

    Cons

    Pricing structure is extremely unacceptable.
    NetSuite keeps increasing annual fee for a loyal customer. That is why we will not recommend this software to any start up company.
    We are a pioneer customer since 2004.
    We have been using Salesforce for several years. Salesforce never increase our price every year. Salesforce is as good as NetSuite.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Doug from The Hydro Source

    Number of employees: 11-50 employees

    August 2018

    Not exactly happy with product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our company needs an accounting and inventory management software that's more robust than what we previously had, but migrating over to Netsuite wasn't intuitive for a newbie like me. I wish the training module would've offered documentation on how to support the more complex tasks.

    Pros

    The CSV import functionality has saved me a lot of time from inputting data manually. Also, SuiteFlow has been a great help with automating data entry.

    Cons

    I feel like Netsuite is constantly hanging a carrot in front of my face. Here are a few things that I like least:

    * The administrators training module only teaches you the basics, so I had to rely on SuiteAnswers to figure out how to do the more complex tasks.

    * The add-on features that would help us run more efficiently are part of these big packages that cost significantly more, which are not cost-effective for us.

    * So many little things, like why can't the item name be longer than 60 characters (this has inconvenienced us a lot), why can't workflow use the plus symbol to add multiple custom fields into another custom field, why aren't there multiple email address fields for the customers/vendors that are actually functional, why isn't there an function to process split payments, why do we have to be specific with keywords when searching through SuiteAnswers?

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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