Before I transitioned to ShipBob, my label printer was an electronic leash. I even took it on vacations to fulfill orders. My entire life revolved around my (sometimes multiple) trips to the post office. I was really nervous to transition to a 3rd party fulfillment center, but I knew that what I was doing was A) no longer sustainable and B) preventing my business from growing. The ShipBob employees were friendly, personable and reassuring. They walked me through the process, which was incredibly simple and they eased my fears about sending all of my inventory away. The first week that ShipBob was implemented was LIFE CHANGING for me. I saw orders coming in, and I no longer felt the desire to rush back to my office to fulfill orders. I enjoyed time doing things with my husband and mom who was in town visiting. I WENT BACKPACKING AND GOT PAID without frantically driving back to ship envelopes. I re-discovered the freedom that comes from being an OWNER not an OPERATOR. If you are considering ShipBob, please do not hesitate or procrastinate it as long as I did. I will change your life and allow you to focus on the BIG PICTURE things for your business. In the past few weeks, my sales have SKYROCKETED. I truly believe that this is a direct result of letting go of the minutia and shifting my energy towards thinking about the future of my business. My business is now in a place where it will thrive and grow WITHOUT me preventing its success by grasping at straws.

Very very easy to use and intuitive. Seamlessly integrated with my Shopify store!

I honestly can't think of anything that I don't like.

My review should make it obvious that we love ShipBob. The tools they offer have been incredible for us and their team has been nothing but super helpful.

ShipBob handles our shipping so much better than we could have hoped for. We almost never have issues with them. Usually any issue stems from something on our end or an issue with the customer, but when there are issues the customer support staff is ready to help. The analytics tools are also a great asset for us.

Like I said, there are almost never any issues. A small nitpick is that the UI is a little dated looking. This is not a knock on the functionality at all.

Fatiguing, expensive and a complete drain from focusing on growing our business. Shipbob Australia is not a growth enabler, they're a growth disabler. Since we have left we have dropped our variable costs by 30% and are scaling into a multi 7 figure a year business. It has been freeing leaving Shipbob and we are loving working with a real partnership with open communications in our new 3PL.

Fulfilment was fast and implementation was easy. The UI is well designed.

- Inaccurate billing which created month long disputes, both due to lack of understanding of Australian tax rules and technology overcharges. Significant evidence was needed including calls with overseas management to make a case for what we identified as incorrect. - Lack of customer focus. Whenever there was an issue, it felt like entering a legal dispute. Communications felt adversarial and we always needed to make business cases for everything we identified that was wrong with Shipbob processes. We were often first pushed to overseas support to resolve the issue, seemingly in India, where there was a complete disconnect from reality and a total lack of understanding of the issue at hand. We then always had to escalate matters to local management and then eventually to head office as the local team in Australia was powerless to make real change. - Overpriced $$$. Once we did a review of 3PLs in Australia, we noticed we were being charged circa 50% more from Shipbob than what was quoted elsewhere. Once we engaged Shipbob to review our rates, they still only reduced our rate card by 20%. The Shipbob team is so far off market competitive rates. - Technology incompatibility with Australia. I can't state this enough. The tech is built for America. Everything is focused on American metrics and ways of operating. They are trying to localise the tech but progress seems to move in years not months. There were several errors where we were charged several thousand dollars over what was meant to be made. We fought for months to get these refunded. We are hearing rumours of other brands being made to sign NDAs now to silence them once they exit in exchange for Shipbob solving outstanding financial matters with the brand(s).

We are able to efficiently get out our merchandise at a much faster rate with a much higher volume than ever before.

Our company is in the music business so having a reliable fulfillment partner that can efficiently get out merchandise to fans is a huge priority to us. Our business ebbs and flows depending on what we are selling and release dates, so finding a partner like ShipBob which allows us to go from a few shipments per day to thousands per day has been a game changer! They are able to keep up with the ever changing movement that the music industry brings and have been able to take our merchandise operations to a different level!

We do not have any downsides so far to Shipbobs services

Once it is set up and working, we will have outsource fulfillment saving in time, money, and potentially improving on customer experience. It will allow us to be much more competitive internationally because of the intenational shipping prices they can get.

Shipbob fully integration with your woocommerce store, automatically completing your orders and optionally sending the tracking information to the customer. Once it is setup to your satisfaction it works very nicely, and more importantly, handling & shipping prices are generally better that what any small company will be able to get just for postage cost, particularly in international shipments.

Implementation was harder than expected. Although the interface is relatively intuitive, it is not always super straight forward. Certain things require manual setup on their side, such as modifying the packing labels. Customer support has been slow to answer, particularly for technical issues with the woocommerce integration which took over a week to get the necessary feedback to fix the issue

Whatever you use, do not use ShipBob. They are one of the worst 3PL providers, please look at other 3PL's. Also, look at other sources of reviews such as Reddit before picking your 3PL's. All our orders that went out were incorrectly put together, they overcharged us for items, they moved items from warehouse to warehouse and lost all our items, and they mixed SKU's. Which meant all the wrong products were being sent to people. They put us in contact with 'customer success managers' that had zero influence on the day-to-day operations. Their contracts also ridiculously state that they're not liable for any mistakes either which is not what you want from a 3PL.

- Nice API - Sandbox Environment - Nice dashboard

- Everything - Overcharged for kitting - Missing items in each box sent out - SKU's completely interchanged - Extremely expensive kitting for incorrect kitting - Missing SLA's - Moved our inventory themselves, which messed up the move and started charging us for URO's that they created themselves.

Awesome, perfect to directly get all the insights from the ShipBob dashboard. They made it visible for us that we ship most of our packages mainly on the East- and West Coast. We're now using the MV and PA location which helps us save shipping costs!

The stock is easily visible, really convenient that Shipbob has multiple warehouses all over the US. ShipBob is able to cover all of the country.

It can be difficult to see where which expiration date items are.

Easy user interface to work with. Nice, clean and simple. Easy way to set up, track, and quickly send new orders from the interface.

It would be nice to have a live chat or support phone number for high priority issues. There has often been times we could have avoided a problem with a customer if a quick response happened. It was also be nice to have inventory levels automatically dispersed according to which DC's have the most turnover.

Not pleased with the customer support. Typically email responses from support are not direct or helpful. The customer services reps have not been helpful in explaining the various features of the software. I'd really like a full tutorial of the software to understand how I can maximize its utilization.

It has a user friendly interface. Gives clear status of when goods are delivered and when there has been an issue. Like the multiple ways we can add orders (manually, through Shopify, etc.)

Inventory counts have been off in the inventory tab. One day we had 40 items remaining and then got an update that there was a "spot check" and we had 0. We are not a high volume operation and we were caught off guard. There are also issues with syncing to Shopify. Not always

Fairly easy to use and customer support is always helpful. Very simple to edit orders and adjust shipping services on an order by order basis.

Some features are hidden and not the most intuitive in the Dashboard. The Warehouse Receiving Order system has to change...sometimes items aren't evenly divided into boxes (i.e. you put more units in one box vs the other). It's also not the most intuitive. The ability to auto-export inventory would be very useful in syncing inventory with Shopify.

Since we've started using ShipBob, our inventory and fulfilment costs have gone up and the speed with which we can get products to customers has gone down. This has hurt our reputation with our customers. I find their customer service is lousy - they are slow to respond and when they do, it's rare that anything gets resolved. We usually just get links to tutorials that are not relevant. The inventory that we send takes a long time to process and become available to ship, it often ends up in "exception" with no explanation and their SLA's keep slipping. This means you can't be lean with inventory (we need to hold more dead/in-transit inventory). This is not a great situation since we are selling a product that has an expiry date (freshly roasted coffee). Retail orders are processed fairly slowly, but our experience is that wholesale orders take forever to process and fulfil. An usually high number of wholesale orders get stuck at the warehouse for pick-up or in transit (this part may not be ShipBob's fault). Worst experience so far: one time we sent inventory with the box labels taped to the box opening. This was our mistake (they should be placed on the side of the box). However, ShipBob charges $25 per box received per day until you link the WRO in their system. I've found no way of doing this since tyring to link it produces a system error. Total nightmare and waste of time to try to fix this through emails with customer support.

The user interface - it's clean and simple. Linking to Shopify or Woocommerce is straightforward.

Some functionality seems to be incomplete and they seem to be experiencing growing pains. Their tutorials and other support information seem to often be out of date. For example, the information on how to move inventory from one warehouse to another did not work because the option was no longer available at one point. More recently trying to link WRO to correct receiving problem produces a systems error.

The overall experience is that it is a very very bad service and company. Stay away. It ruined our company.

It's a great concept but does not support small businesses at all.

I've been in the direct-to-consumer ecommerce industry for 10 years and ShipBob is the most incompetent and horrible fulfillment service I have ever worked with. Their customer support and executive team have been completely unhelpful in resolving any of the issues that have caused a string of business outages that add up to $20k+ in cash burn. Their own employees tell us that they aren't even surprised any longer at the incompetence and issues at this company. I won't even get into how much they overcharge small businesses on things like return shipping labels. If you are looking for a fulfillment center DO NOT use ShipBob. They will ruin your business. Look at all of the reviews. They have over $60M in funding. The exec team has laughed their way to the bank and they don't care anymore. Go explore other fulfillment options.

Horrible. First, it takes a very long time to get in touch with someone and work through even simple problems. If you have any kind of issue, expect it to take two weeks at least to resolve. Second, the warehouses are geared to overcharge you. I did not want to think that was true, but it has proved to be very true. From day one they tried to cheat me. They overcharged for delivering a tiny custom box by stating that it weighed much more than it did. It took literally a month for them to do anything about it -- a month of my time wasted with emails, phone calls, producing documents that showed the actual weight of the item. Then they over-bill for storage -- every warehouse bills a different amount for the same items. When I was freighting my boxes back to our location in Seattle, Moreno Valley charged me $400 to put a few boxes on a pallet. The average employee there is paid $13 an hour. So they are claiming that stacking a few boxes on a pallet took 30 hours. I know the size and weight of my boxes. It will take me half an hour. Goodbye Shipbob. Do not be fooled by a slick looking interface. Avoid this company.

It is only as good as the people inputting the data. Every warehouse location operates differently, so you will see wild inconsistencies, incomprehensible descriptions, and just flat out wrong information.

Not only is there a learning curve, but there is a need to constantly check what they have done. Over billing, incorrect completion. Warehouses are trying to make money off you. Check the weight of the products they report. Check the size of the products. Are they storing it on a pallet when it could fit on a shelf? The software cannot protect you from what the warehouse managers are doing.

Please just take it from a small business owner- if you have another option, just take it. Seriously.

Once you get to used to the backend it is super helpful. When it works it is great but it hardly works well.

They do not care if you are a long-term customer. The pricing is ridiculous- you think you are saving but because of how much they charge you to ship, you really aren't. CONSTANT ERRORS. They have shipped another company's merchandise, they have over-billed us by over $1k, so many many mistakes. They really do not care about you as their customer. Not as easy to set up as you think. You have to constantly stay on top of them. More damage than should ever be acceptable.

Overall our experience with ShipBob has been great, and we're glad we're using them!

It has helped us in taking shipping out of house, which has saved us a lot of time. We don't have to worry about shipping out the orders we use ShipBob for, which has actually helped our customer service since in-house we could not fulfill orders at the same speed. Customer Service for ShipBob is really quick, responsive, and helpful!

We had some hiccups with our orders where the shipping was being sent out in non-approved packaging and things were being shipped as just poly mailers for our products that weren't fulfilled through ShipBob. These things were quickly resolved though through chatting with customer service.

Relatively easy to sync with other stores like Amazon, Shopify. Orders are processed right through.

The software is incredibly slow and full of bugs. Even creating my first inventory shipment was a massive pain with malfunctioning forms. After that it feels like most of pages on the online site are extremely slow to load which makes navigating it hard. Customer service was also a horrible experience. Shipbob claims to have multiple US warehouses but only two were available ("due to operational issues"). No account executive or customer success employee ever reached out to me to ensure proper onboarding, therefore I was left hanging in the air with most questions. The only way to reach Shipbob is via email (which takes 4 days to get a response) or via the in-built chat which only works during working hours and is not very helpful. Lastly, shipping rates the company gets from its partners like UPS and USPS (Fedex is not covered) are abysmal. While discounts of 30-50% are the norm with 3PLs Shipbob seems to get nothing. My all in fulfillment and shipping cost is about 2x of what I see with other 3PLS. All in all it seems like the company is rather still in its very early shoes and needs to catch up on a lot of product and operational issues. I believe in the ultimate goal they are trying to achieve, but will stay away from it for at least a few years.

Great service, great cost, easy to use, nothing to worry about.

The software is easy to set up, use and it’s compatible with Shopify. Tracking is made easy as is sending inventory.

Sometimes it is slower to load but this is not a big deal at all.

Poor. Look elsewhere.

Software is intuitive and integration with Shopify is easy

Totally inconsistent pricing, lots of errors (my customers have received batteries, hammocks, etc. instead of our own products) and disjointed customer service that doesn't really do anything. We will be switching to a new 3PL after this selling season

I like that when my customers order I can be sure the product is delivered in a timely way without any damage.

User friendly - efficient - reliable - on time

There is no down side to this software in my experience

We are filling the need to handle smaller fulfillment orders from our website and everything has been great.

This software is very easy to use. You can sift your way through without even really knowing what you're doing.

I really like this software but I would love it even more if there were more reporting options. This is a great tool to utilize to help analyze our business/customers that are ordering.

All of the processes are automated, communication is easy and very effective.

Shipping Address Edit removes all information if a name edit is needed.

Awesome. From the start to our current situation. We look forward to a long-time partnership.

The connection with Backerkit is ideal for us and setting up the software was easy and quick.

Sending tracking codes to customers from the dashboard would be ideal.

We refer our customers to ShipBob frequently because it makes the fulfillment process so much easier and more efficient! It helps our customers save on overhead by not having to hire staff and get a warehouse lease just ship out products.

I wish we had more customers to send their way!

Very positive.

Ease of use and very good support. Once set up fulfilling is automatic.

Nothing. The only problem I have had have been used fault and support has always helped.

The service staff have been very helpful in providing quotes and service for the first few Parcels we've sent. Their warehouses are all across America, allowing my customers to receive their shipments extremely quickly. They're API functionality means my shipping process is so streamlined.

No real cons to report. You'll have to do the work of deciding which Warehouse you'd like your items to be located in, but that is common sense.