Alloy Navigator vs ManageEngine ServiceDesk Plus

RATING:

4.5

(60)

Alloy Navigator has 60 reviews and a rating of 4.55 / 5 stars vs ManageEngine ServiceDesk Plus which has 208 reviews and a rating of 4.39 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (60)
4.4 (208)
Ease-of-Use
4 / 5
4 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
November 30, 2023
June 18, 2024
Pros/Cons
  • Pros

  • I like that I can log the work and paste HTML email threads in a ticket. Also managing all of the computer in the ticketing software is a nice feature.
  • The best part of it was cost. We looked at several other products ranging from cost to functionality to find Alloy provided more for less.
  • Cons

  • It can be cumbersome to learn in an SMB environment with small teams and no compartmentalization.
  • Some built-in features are limited and require alterations.
Read all user reviews
  • Pros

  • The amazing thing about ServiceDesk is its ability to automatically provide the new employees with the new information they need.
  • The software is user friend and simplifies the help desk processes. It adheres to the best practice ITSM workflows.
  • Cons

  • There seems to be no application development to fix their shortcomings and flaws.
  • Some of the maintenance screens are hard to figure out.
Read all user reviews
Pricing Range
$
$
$
$
$
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$
$
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2020

FrontRunners

2023

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos