Shortcut vs Freshservice

Shortcut has 173 reviews and a rating of 4.62 / 5 vs Freshservice which has 423 reviews and a rating of 4.54 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.62 / 5 (173)

4.54 / 5 (423)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

October 11, 2021

September 20, 2021

Pros/Cons

  • Pros

  • - Superb UI - Customisable without clutter - Performant - Incredibly easy to use

  • It's super simple and opinionated in all the right ways. The user interface is extremely fast and responsive.

  • Cons

  • Clubhouse was a little confusing at first. There's a lot of features and functionality. Once you're past the learning curve it feels like home.

  • Some features are missing in Clubhouse. It's a shame because the software is very good. The price is a bit high, but would be justified if the missing features were added.

  • Pros

  • It's powerful and easy to use It's fast and stable It works well with all major browsers It's updated frequently with new functionality The support is very responsive and effective

  • I like the ease of use - It has been really easy to roll out to the userbase

  • Cons

  • The project management part in Freshservice is okay for small companies, but lacks a few features you need when managing bigger projects.

  • Automation rule are restricted in what they can use (eg you can't use tags on any rules). Project management has clearly been dropped, which is disapointing.

Pricing

Pricing Range

Product Demo & Screenshots

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos