Ratings & Reviews

Overall Rating

4.67 / 5 (141)

4.46 / 5 (742)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

February 7, 2020

February 14, 2020

Pros/Cons

  • Pros

  • I do like the many ways you can label and prioritize projects, how easy it is to assign and unassign tasks, etc. It is definitely a great platform

  • Great tool for managing the team's tasks and it's especially good for teams working with Scrum. It offers a lot of customizability, thus, you can change it to tailor your needs.

  • Cons

  • In the beginning, it was a bit difficult to get the hang of, but it could have been because I was not used to using this type of app!

  • Some customization is limited, and we'd love to be able to see a more robust way to organize and link things together (folders)

  • Pros

  • The fact that it is easy to use. Many functions that are very useful. Great features and not at all hard to get used to.

  • Easy to use and navigate through to create cases/tasks/etc. Never had any issues using this software. I would recommend to other users.

  • Cons

  • There have been a few problems recently that have negatively impacted the customer base, but they've been great at communicating their progress.

  • Iam satisfied with Teamsupport tool but the video quality where we record for customers view using Red button option is not good. I feel it should be of more quality.

Pricing

Pricing Range

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots