Shortcut vs TeamSupport

Shortcut has 173 reviews and a rating of 4.62 / 5 vs TeamSupport which has 796 reviews and a rating of 4.47 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.62 / 5 (173)

4.47 / 5 (796)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

October 11, 2021

June 18, 2021

Pros/Cons

  • Pros

  • - Superb UI - Customisable without clutter - Performant - Incredibly easy to use

  • It's super simple and opinionated in all the right ways. The user interface is extremely fast and responsive.

  • Cons

  • Clubhouse was a little confusing at first. There's a lot of features and functionality. Once you're past the learning curve it feels like home.

  • Some features are missing in Clubhouse. It's a shame because the software is very good. The price is a bit high, but would be justified if the missing features were added.

  • Pros

  • Super easy to use. Love that the features are easy to change and alter, test, etc.

  • The fact that it is easy to use. Many functions that are very useful. Great features and not at all hard to get used to.

  • Cons

  • There have been a few problems recently that have negatively impacted the customer base, but they've been great at communicating their progress.

  • Iam satisfied with Teamsupport tool but the video quality where we record for customers view using Red button option is not good. I feel it should be of more quality.

Pricing

Pricing Range

Product Demo & Screenshots

Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

N/A

FrontRunners

2021

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos