The customer support staff is friendly and helpful. Instabug helps us communicate with our clients quickly and resolve issues faster.

We also monitor App stability using the Crash reporting module.

I had limited options to do this in the current version.

The Instabug support team are extremely helpful and responsive. Instabug helps us at all stages of our app lifecycle, from internal QA through to beta testing and the feedback on the end product.

With the bug reports i have th eoption to talk to the bug reporter. This can let our company get rid of our zendesk subscription and save money.

Well-designed UI makes important information easy to access and parse. Customer support is helpful and responsive.

The best thing InstaBug has going for them is the ease of integrating into existing software. Getting InstaBug added to our iOS and Android apps was a breeze.

Great product, although lesser priced available.

Its very easy to use and can be triggered the bug properly in the portal, all the way of implementation is helpful for the user to report issues.

A peace of cake integration and great user experience.

Good value for money, no need to integrate a lot of different stuff, no coding. Great features and integrations with e.g Jira and Slack.

Perfect tool for App user feedback and crash monitoring.

Customer Support have been extremely helpful in guiding us through the process, whilst the ease of use has been greatly received by our testers.

The cost ... it's really problem in the first launching the app just it the obstacle in the software.

The integration with third-party tools like Jira is again a very useful funcitionality that has made Instabug a winning tool.

We used instabug as a bug reporting tool from our UI test automation tests, and it seemed to be great for that.

If you want to get help from your user and receive bugs or improvements, it's your service! the SDK can be installed whitin minutes.

Easy integration, user friendly. The sdk provides sufficient functionality yet does not affected the user experience of your own app design.

The most annoying is opening logs details. Surveys seems for me to be useless.

The cost ,  it's really problem in the first launching the app just it the obstacle in the software.

The best part is that i can test any application.

I love the app! i do receive a few too many emails from them, though.

We had a few tricky questions when we needed to use API. Support team was so friendly.

Has all of the features needed to deliver professional help desk support services. Well integrated to the tracker customer self service web portal.

Stuck in the middle of being a manageable small company and having the resources of the big company.

I love the visibility of my team having the ability to see and work out of one queue. The ability to have access to multiple queues is also a feature I love.

The web portal is great and easy to use. I really like to email setup as well to let me know what's going on and reminding me when a work order is due or to follow up.

Well suited for help desks  and onsite technical servicing. Product keeps track of active & closed tickets, keeps a knowledge base and allows you to set flexible service and billing plans for clients.

The customer service is great, always responsive. It would be helpful if the product included integration with other helpdesk products.

We are in the early stages of implementation and have been very impressed by the quality of the software and the set-up training.

PhaseWare is easy to build and easy to use. It has a very friendly user interface that both internal and external customers use with ease.

The support team is on top of your needs and will have a quick resolution for you. From the first call, the representatives are attentive and very friendly.

Customer Support has been amazing and has helped me to improve how our team uses the product. In addition, we are now aware and use additional functionality.

The price was affordable and competitive with the many other business solutions.

The licensing model is affordable. Tech support is very good.

Reports don't provide full access to all user defined or system fields without having to make some customizations. The web screens I found difficult to customize - not intuitive.

If you do not close the program when you disconnect from the net you get lots of error messages.

We have been very pleased with the product and especially the support and access when needed. Very open to suggestions for new features and functions and changes to make the product even better.

It's a great product with outstanding support and I highly recommend it to others. I am very pleased with the ease of implementation and functionality.

This is a great product and the support staff are very good at in thier roles and will help the customer out any way possible.

Customization of our knowledgebase was a little tricky to learn. Not so much in adding new content as much as controlling the environment.

US Dollar

Instabug is a hybrid in-app feedback and bug tracking solution that provides businesses functionalities for beta testing, user engagement and crash reporting.


Users are provided with customizable software developer kits (SDKs) to set up the solution. Instabug allows users to capture information from beta testers via in-app feedback, screenshots and screen recordings that help them to identify bugs. Users can also set up rules to automate workflows and control forwarding issue to third-party applications.


Instabug notifies stakeholders via email, push notification and in-app chat whenever a bug is fixed. It offers integration with various third-party project management and collaboration applications like Jira, Pivotal Tracker, GitHub, Bitbucket, Trello and Asana. The solution's crash reporting functionality provides users with information on running environments, thread states and network request logs.


Services are offered on an annual subscription basis that includes support via email, FAQs and live chat.



LongDescription

Case Management

Surveys & Feedback

Customizable Reports

Single Sign On

Project Management

Customizable Fields

Collaboration Tools

Assignment Management

Randomization

Customer Complaint Tracking

Self Service Portal

Audit Trail

Survey/Poll Management

Issue Scheduling

Question Branching

Real-Time Notifications

Workflow Management

Bug/Issue Capture

Ticket Management

Recurring Issues

Alerts/Notifications

Reporting & Statistics

Chat/Messaging

Customizable Templates

Backlog Management

Issue Tracking

Interaction Tracking

Dashboard

Alerts/Escalation

Reporting/Analytics

Feedback Management

Data Analysis Tools

Third-Party Integrations

Survey Builder

Task Management

Live Chat

Mobile Survey

Quality Assurance

Search/Filter

Bug Tracking

FREE $0/mo
Basic Bug Reporting & Feedback
1 Member | 1 App | 1 Month Data Retention

ESSENTIAL $124/mo
Free Features
+
Crash Reporting
Debugging Logs
Basic Integrations
4 Members | 2 Apps | 3 Month Data Retention

TEAM $249/mo
Essential Features
+
In-App Chats
In-App Surveys
Feature Requests
Analytics
Advanced Integrations
4 Members | 2 Apps | 6 Month Data Retention

BUSINESS $499/mo
Team Features
+
Assisted On-boarding
API Access
Custom Reports
4 Members | 2 Apps | 12 Month Data Retention

ENTERPRISE
Business Features
+ 
SDK Customizations
Account Management
Priority Support
On-Premise Hosting
Dedicated Hosting
White Labeling
Unlimited Apps and Members
Unlimited Data Retention

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

51-200

201-500

501-1000

1000+

Instabug

Live Online

Webinars

Documentation

Videos

PhaseWare Tracker is a customer support and help desk solution. It automatically notifies users whenever clients report or escalate existing issues. Flexible deployment options include on-premise installation and a cloud-based option.


Applications for help desk and customer service can be supplemented with a web self-service portal for clients or a knowledge management suite to improve a support team's training process.


The client self-service center frees up support staff while allowing customers to report issues, check for status updates on existing tickets or access FAQs and other learning tools. 


Users can quickly generate reports using the 80+ templates included with the solution, or dig deep into client interactions using the data field and customer incident search functions. 


Tracker's support team offers highly individualized customer service to fit each organization's unique needs. Tracker can be scaled to fit the service center size, whether one license or 1,000 are needed.


The solution supports Windows and Mac operating systems and is compatible with all major web browsers. Native iOS and Android apps are available for the customer self-service portal.


Pricing is per user per month for a cloud solution and one-time license fee for an on-premise solution. Support is via email, call and self-service portal.



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