--- title: "Instatus Software Reviews, Demo & Pricing - 2026" description: "Review of Instatus Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/issue-tracking/instatus-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Incident Management Software](https://www.softwareadvice.com/incident-management/) / Instatus Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/issue-tracking/instatus-profile/reviews/) # Instatus Review From $20/month Free version Free trial 1 plan Wondering if Instatus is right for your organization? Our Incident Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Instatus 4.8 [(27)](https://www.softwareadvice.com/issue-tracking/instatus-profile/reviews/) Pricing Starting at $20.00 flat rate per month ### About Instatus Instatus allows users to create a status page to communicate their current status with customers. It can also showcase their current and historical uptime to build trust. The software allows users to customize their page to fit their brand. Users can add incidents and schedule maintenances quickly with templates. It also supports multiple languages that customers use. The solution provides further features such as sending updates to customers via email, SMS, Webhook, Slack or MS Teams. They can embed their current status on their website and automate their status with 10+ monitoring integrations. Wondering if Instatus is right for your organization? Our Incident Management Software selection experts can help you in 15 minutes or less. ## Instatus User Interface ## Popular Instatus Alternatives Main Product Instatus 4.8 [(27)](https://www.softwareadvice.com/issue-tracking/instatus-profile/reviews/) Ratings Breakdown - 4.89Ease of use - 4.88Value for money - 4.75Customer support - 4.70Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.6 [(797)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.43Value for money - 4.55Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [ilert](https://www.softwareadvice.com/server-monitoring/ilert-profile/) 4.7 [(65)](https://www.softwareadvice.com/server-monitoring/ilert-profile/reviews/) Ratings Breakdown - 4.54Ease of use - 4.52Value for money - 4.71Customer support - 4.42Functionality Pricing Starting at €19.00 per month Get Price Alternative Product [JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) 4.5 [(776)](https://www.softwareadvice.com/help-desk/jira-service-management-profile/reviews/) Ratings Breakdown - 4.25Ease of use - 4.30Value for money - 4.29Customer support - 4.46Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Mitti (by SafetyCulture)](https://www.softwareadvice.com/cmms/iauditor-profile/) 4.6 [(355)](https://www.softwareadvice.com/cmms/iauditor-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.47Value for money - 4.54Customer support - 4.44Functionality Pricing Starting at A$29.00 per month Get Price Alternative Product [Site24x7](https://www.softwareadvice.com/cloud-management/site24x7-profile/) 4.7 [(381)](https://www.softwareadvice.com/cloud-management/site24x7-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.50Value for money - 4.49Customer support - 4.63Functionality Pricing Starting at $10.00 per month Get Price ## Instatus Pricing and Plans Starting price: $20.00 per month Free Trial Free Version Basic $20.00 flat rate, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Instatus Features - Popular features found in Incident Management Alerts/Notifications Audit Trail Communications Management Corrective and Preventive Actions (CAPA) Investigation Management IT Incident Management On Call Scheduling Safety Incident Management Status Tracking Ticket Management Workflow Management - More features of Instatus Activity Dashboard API Email Alerts Incident Reporting Issue Management Maintenance Scheduling Mobile Alerts Monitoring Multi-Language Real-Time Monitoring Real-Time Reporting Single Sign On Third-Party Integrations ## Instatus Integrations New Relic Integration rated undefined from -1 review PagerDuty Integration rated undefined from -1 review StatusCake Integration rated undefined from -1 review Pingdom Integration rated undefined from -1 review Site24x7 Integration rated undefined from -1 review Slack Integration rated undefined from -1 review See all 11 integrations ## Instatus User Reviews ## Instatus customer ratings - Overall rating: 4.8/5 - Total reviews: 27 ### Rating distribution - 5 stars: 24 reviews (89%) - 4 stars: 2 reviews (7%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (4%) ### Secondary ratings - Ease of use: 4.9/5 - Value for money: 4.9/5 - Customer support: 4.8/5 - Functionality: 4.7/5 --- ### The best platform for incident reports. Period. - Overall rating: 5/5 - Reviewer: Jay D. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent! Didn't realize the need for allowing people to subscribe for updates but the fact that's there and it supports unlimited subscribers is huge. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Instatus is cost effective, looks great, and is fast to set up. When other status software is $100/mo+, Instatus makes it affordable to keep your users updated. And the team is super responsive and receptive to feedback. Can't ask for more honestly. #### Cons If there was a way for Instatus to run the website/app pings to see if your site is down instead of having to integrate with something for automatic updates that would be awesome. Would love to get rid of my Freshping account and just use Instatus. #### Reasons for choosing Instatus It was much cheaper and it was the best looking. I'm a small business so pricing that's friendly for small businesses is huge! #### Vendor response Hi Jay, thank you so much for your review! So happy that you like it :D I'm planning on going into monitoring, but that's a secret of course :D Replied June 2021 --- ### Beautiful and efficient status pages - Overall rating: 4/5 - Reviewer: Cole H. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered We have absolutely loved Instatus from the day we implemented it. It is fast, has a great user interface and experience, and is fairly cheap. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Instatus as a product is absolutely wonderful. They have exceptional UI, they are extremely cheap, and they have great customer support. #### Cons Some features that are available on more popular provider's free plans are unavailable on Instatus'. While I get that they need to make money, it is a small bit of an inconvenience. #### Reasons for choosing Instatus It is cheaper, and has a way better user interface. #### Vendor response Hi Cole, Thank you so much for the review! Replied July 2023 --- ### Clean UI, fair pricing, but communication has been very slow so far - Overall rating: 1/5 - Reviewer: Paul A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered So far it's been poor; Apart from the poor support, the system has been a little unintuitive (finding where to add users, how to view your subscription). #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros UI looks good, and the price is fair for a basic service like this. #### Cons The support has been below expectations. We subscribed to the pro account. When we looked at our subscription, it was not in USD. We asked if it could be changed to USD and we were told to cancel and then given a URL to resubscribe to make the subscription be in USD. However, this doesn't work. When we sign up, it shows a success page, but all the other pages still appear like we haven't signed up. We've been asking for help for over 24 hours now, with no response. It's a business day, so it's a bit concerning. Even if they replied by saying that it's an issue, and we are working on it, that would be much better than what we have now. We are wondering if this is a product we should use or not. #### Reasons for switching to Instatus We wanted something that could notify users. #### Vendor response Hi Paul, Sorry to hear you had a bad experience. We're working on making our support more responsive. Adding users location will be better with our new dahboard which will be released within a month. Replied September 2024 --- ### Great Software, Friendly Founder - Overall rating: 5/5 - Reviewer: Johnny L. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like everything that Instatus offers. They offer what the standard statuspage would, but at a cheaper price. I run a nonprofit, so we use our statuspage to inform our users about any technical issues. You can create incidents, link them up with third-party monitoring services, subscription services (even includes Discord notifications which are popular nowadays). It also has excellent, easy-to-follow documentation provided. I got everything set up in less than 20 minutes, connecting a custom domain was even easier! #### Cons Everyone is good, but I suggested a feature to the founder in the Instatus Slack for there to be a way to have incidents automatically create using your own custom template when your third-party monitoring system detects an outage. Other than that, everything looks good and works well! #### Reasons for choosing Instatus The pricing and the friendliness of the founder. #### Vendor response Hey Johnny, thank you so much for your review! :D Replied July 2021 --- ### Great, feature-rich service for a great price - Overall rating: 5/5 - Reviewer: James M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall great service and really happy with the product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, clean, easily understandable, and highly extensible. #### Cons Software is still fairly young, so some minor issues are to be expected. Support response is excellent though. #### Reasons for choosing Instatus Overall was the most extensible, with the most intuitive interface for both admins and users, best overall value, and best support for the price. #### Vendor response Hey James! Thank you for your review :D I'll work on ironing out all the minor issues, so that it becomes a flawless :D Replied June 2021 --- ### Page review - Overall rating: 5/5 - Reviewer: Matt S. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's very great alternative to status page, because not only that it's cheaper but also more customizable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Fast and instant changes - Very customizable (CSS, JS, HTML, Alert options, Components options, everything practically) - Very intuitive #### Cons I didn't dislike anything really, everything was perfect even if something broke product team fixed it right away. #### Reasons for switching to Instatus StatusPage was too expensive even on custom plan #### Vendor response Thank you Matt for your review! I'm so happy that you like Instatus :D Replied June 2021 --- ### Simple and painless status page service - Overall rating: 5/5 - Reviewer: Austin ‎. - Verified reviewer: Yes - Industry: Internet - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The Instatus user interface is phenomenal and makes for a really great experience throughout the platform. Instatus integrates beautifully with uptime monitoring services like Uptime Robot so any outages or downtime that occur are instantly reported to your customer-facing page. Unlike alternatives, Instatus isn't flooded with extra features you will never end up using and the service has a really great API and documentation to automate status reporting in your own product. Really great service from an amazing maker. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fast and easy setup process - Plenty of integrations - Support for custom HTML, CSS, JS - Feature rich - Lots of customization options - Flexible API #### Cons Nothing I can really say bad about this service. Any time I ran into an issue, the team was able to fix the problem right away. #### Reasons for switching to Instatus StatusPage was too expensive and Instatus offers the same, if not a better feature-set for a more affordable price. #### Vendor response Thank you so much, Austin, for your review :D Replied June 2021 --- ### InStatus can keep up with the big guys - and more! - Overall rating: 5/5 - Reviewer: Leopold S. - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered I have to say that I'm rarely this excited about a tool. But with InStatus, everything is just right: lots of features and customization options, a free plan and a more affordable Pro package, and great customer support. I had a request and gave feedback and the [SENSITIVE CONTENT HIDDEN] personally replied within 24 hours and was super open to my suggestions. I am excited to see where the journey will go in the future and can't wait. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros InStatus does everything right and is well on its way to compete with the big players like Uptime Robot or Statuspage.com. Not only the status pages look super clean and can be customized in design, layout and functions as desired. The dashboard is also clean and intuitive and offers a really large selection of different settings. In addition, the status pages are available in many languages, even in German, and the translation is very good. In addition, you can integrate existing services, because monitoring is not currently offered by InStatus out of the box. I also like to use the web widget, so that it is directly visible on my website whether there are currently restrictions and with a click on it you get to the detailed status page. Another plus: notifications (for users who have subscribed to them) can be sent via your own email address. A separate domain for the entire status page is available in the Pro package. #### Cons I would like to see monitoring taken over by InStatus, but think this is already in the works. It would also be great if the web widget could be customized a bit more, for example the background color. An app for Intercom is also a must-have and I think it won't be long before this will be available as well. #### Reasons for switching to Instatus Much more features already available in the free feature, more intuitive dashboard and nice support! #### Vendor response Thank you so much for your review Leopold :D You're the 1st and most detailed one so far, so thank you so much! Replied June 2021 --- ### Instatus review - Overall rating: 5/5 - Reviewer: Damian F. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. For the past 2-3 years of using Instatus, I've loved the updates. Such as the move from listed components to really customizable ones. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like that this is a feature-rich alternative to Statuspage.io, and the customizability of it (custom CSS, domains, etc.) #### Cons Not anything that I least like about Instatus, Ali is a really good person and I enjoy using the product! #### Reasons for switching to Instatus Nonprofit offering! #### Vendor response Hey Damian, Thank you for your review! :D Replied July 2023 --- ### Instatus is amazing f - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Instatus is amazing free webhooks it make it eazy for it to go on my discord and my clients Love it #### Cons I have no Cons it the best i love it thanks #### Vendor response Hey, I'm glad you're happy with Instatus! Thank you so much for the review! Replied September 2024 --- Showing 1 - 10 of 27 Reviews [See All Reviews](https://www.softwareadvice.com/issue-tracking/instatus-profile/reviews/) ## Instatus Popular Comparisons [Freshservice vs Instatus](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/instatus/)[ilert vs Instatus](https://www.softwareadvice.com/server-monitoring/ilert-profile/vs/instatus/)[JIRA Service Management vs Instatus](https://www.softwareadvice.com/issue-tracking/instatus-profile/vs/jira-service-management/)[Mitti (by SafetyCulture) vs Instatus](https://www.softwareadvice.com/cmms/iauditor-profile/vs/instatus/)[Site24x7 vs Instatus](https://www.softwareadvice.com/issue-tracking/instatus-profile/vs/site24x7/)[Pirani vs Instatus](https://www.softwareadvice.com/issue-tracking/instatus-profile/vs/pirani-riskment-suite/) ## Other Top Recommended Incident Management Software [VelocityEHS](https://www.softwareadvice.com/compliance/velocityehs-profile/) **4.4** (85) Recently recommended **25** times [Resolver](https://www.softwareadvice.com/pci-compliance/grc-cloud-profile/) **4.4** (80) Recently recommended **19** times [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (297) Recently recommended **11** times [HSI](https://www.softwareadvice.com/manufacturing/hsi-profile/) **4.6** (79) Recently recommended **7** times Stuck Between Options? 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