Comparing any other current tools like freshdesk,everest. Etc, this is the best and cost effective tool.

The utter lack of respect I was given as a long time customer was frustrating. I asked to get out of contract in the middle of a year long term for a partial refund.

The user interface looks just plain bad. Chat and knowledge base tools are also mediocre.

It requires a lot of time and effort for setting up. Kayako integration and API's are limited.

Also, Kayako shows in real-time who is looking at a ticket, thus it made it easy for Customer Service as we could see if someone was already working on that ticket.

The tracking ability is fantastic. You will always be able to refer to a ticket and who the last agent was who handles it.

I wished that there was a sounds when you received incoming messages or chats. It was hard to keep up with who was chatting if you had another window open.

The customer support is horrible. You cannot contact them directly.

Everything was organized by departments and everyone could see his or her own tickets. I think it is a cool tool for supporting purposes.

Industry selection is missing Enterprise software or similar.

The search is not working and no results even if it should be. While replying - no possibility to see notes.

It been an exciting  experience and has improve customer engagement tremendously.

It's easy to see that Kayako has put the focus to the customers. It's really easy to track your customers route to you and help them with all the background information.

There were few reporting tools and there was no way to set follow-up tasks.

I like the excellent support, UI, extensibility, and ability to install locally.

I really liked the two-way outlook integration and the conversational feel of the tickets. Everything was very easy to configure.

Sometimes it makes me confused because knowing which setting is in admin panel and which one is in staff(Agent) panel sometimes is difficult.

Expensive for small companies, and sometimes buggy, but a great customer experience.

Layout is nice, many  great features, customize-able, good price, very easy to use, very easy to set up and implement.

This should not be required since we pay for the product and it can be embarrassing when we're trying to send professional emails, so we opt out and use Outlook for those.

That is totally ridiculous in this day and age. I should not have to have a manager with programming that experience in order to provide daily reports.

There are features that are confusing to a beginning user.

Colleagues don't like, especially after using other programs, search is too slow or not working.

There wasn't any integration withour Scrum and Agile software tools (and it didn't have the functionality on its own) so it made it double work to move a Trouble Ticket to a Task.

WAS a great company and choice, but now just garbage towards the right information that customers need compared to worrying about money.

Great, super versatile software. Customer support is friendly and efficient - really impressed with how thorough they are at resolving questions, and open to suggestions.

I seriously can't think of anything other than some minor personal preferences.

Issues don't get clustered in a hard to read format.

Excellent design, pleasant to use, incredible customer support.

One of the strongest points of Sifter is the simplicity and ease of use of the product. Compared to other issuetrackers and bugsystems you have almost no buttons, fields and things to configure.

My clients and team all love using Sifter. Very easy to use and feature-rich enough to get the job done efficiently.

The lack of custom fields will be a great win when you have a team that trusts each other in filling in enough details to help itself out. Try it and see if it works for you.

But most of all, I love the simplicity. And the monthly cost is amazingly low.

It allows me to manage and organize myself around the issues I need to do. The simplicity and ease of use of this application is wonderful.

Excellent design, making it pleasant to use; compare screenshots of Sifter to those of Jira or YouTrack and you'll see what I mean.

Good integration with popular repository hosts. Easy for non-technical team members to use.

If you ever did have a problem, then you just email customer support and you received a friendly email within 24 hours.

Sometimes he'll even implement your suggestion instantaneously.

Customer support is the best I've ever had. The founder, Garrett, will personally respond with a thoughtful message within minutes or an hour at most.

No code in issues possible, you can't type HTML in a issue and code snippets don't format.

This was amazing for our small creative agency to ticket projects and keep track of them.

Our developers love it because of the centralized location of all issues, and it lets us integrate with our favorite tools like Github.

Easy to use, communicate, and update progress on line with a few or many individuals. Invaluable tool in making a multifaceted project more manageable.

Before using Sifter, we had a haphazard process of emailing bugs from clients, and trying to track them in a spreadsheet. You can probably tell how terrible that was.

Everyone along the process is happy with Sifter. Project managers are happy with how easy it is to create issues, and how easily they can see what the status is.

US Dollar

Kayako is a cloud-based customer support platform that integrates various support channels such as email, live chat and phone calls. This integration helps users manage multi-channel customer support and assists with internal and customer-facing communication. 


Kayako allows users to track conversations across email, chat, social media and help center tickets. The chat tool enables users to start new conversations or pick up existing ones through the help center module or a user’s website and apps. The ticket management system can organize tickets using tags or prioritize them based on current status.


Agents and service managers can create shortcuts for repetitive tasks and set up automatic notifications for specific situations. Kayako can integrate with applications such as Salesforce, Slack, LinkedIn and Stripe, as well as social media channels like Facebook and Twitter. The collaborator feature allows any employee to access customer data.



LongDescription

Support Ticket Management

Surveys & Feedback

Multi-Channel Management

Application Management

Customizable Reports

Access Controls/Permissions

Activity Tracking

Real Time Monitoring

Contract/License Management

Active Directory Integration

Change Management

Single Sign On

Project Management

Rules-Based Workflow

Communication Management

Customer Database

Offline Form

Customizable Fields

Collaboration Tools

Automated Routing

Call Center Management

Problem Management

Email Templates

Self Service Portal

Help Desk Management

Content Management

Configurable Workflow

Mobile Access

Capacity Management

Real Time Data

Performance Metrics

Service Catalog

Issue Management

Multi-Channel Communication

Configuration Management

Queue Management

Role-Based Permissions

Social Media Integration

Workflow Management

Email Management

Website Integration

Ticket Management

Event Triggered Actions

Recurring Issues

Asset Tracking

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Data Visualization

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Availability Management

Real-time Consumer-facing Chat

Interaction Tracking

Dashboard

Multi-Language

Alerts/Escalation

Customizable Branding

Reporting/Analytics

Monitoring

Feedback Management

Customizable Forms

Appointment Management

Incident Management

Auto-Responders

Tagging

Issue Auditing

Third Party Integrations

Multiple User Accounts

Release Management

Live Chat

Virtual Assistant

Search/Filter

Inbox: $15 per agent per month - a shared email, chat, and social inbox for small teams

Growth: $30 per agent per month - customer service software for growing teams

Scale: $60 per agent per month - customer service software for larger teams and businesses

Kayako's Enterprise plan is also available for larger companies needing a custom approach to customer support software. The Enterprise plan starts at $100 per agent. Get in touch for more information.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Kayako

Live Online

Webinars

Documentation

Videos

Sifter is a cloud-based bug and issue tracking solution designed for large and midsize businesses. It offers backlog management, issue tracking, ticket management and release management within a suite.


Sifter allows users to include screenshots when submitting issue tickets and tickets can be submitted through the app or via email. Users can also add attributes to ticket requests such as assignee, milestone and category. These tickets can be tagged with different levels of importance such as critical, high, normal, low and trivial to help prioritize issues.


Sifter’s text search functionality can search in the subject, description and comments of a ticket to locate a specific issue. It integrates with other applications such as GitHub, Beanstalk and Bitbucket, which enables programmers to collaborate on their coding work.


A support documentation library is available. Pricing is per month. Support is available via phone and email.



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