Ratings & Reviews

Overall Rating

4.59 / 5 (496)

4.18 / 5 (216)

Ease-of-Use

4.5 / 5

4.0 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.0 / 5

Functionality

4.5 / 5

4.0 / 5

Last Reviewed

December 11, 2019

December 27, 2019

Pros/Cons

  • Pros

  • easy to implement, easy to build your own knowledge base repository. Support is quick to respond.

  • This has been the best decision I ever made in IT. Tickets are easy, seamless, concise, and well organized. Customer service is great, too.

  • Cons

  • The agent for inventory management had some weird numbering issues, but other than that, i have nothing bad to say about the software.

  • The product look, is a bit out-dated, doesn't really display well on our high-res monitors, but other than that I haven't found any cons as of right now.

  • Pros

  • Very easy to use, consistently reliable. Great notifications and flexibility of configuration. Easy categorization of types of issues that can be tracked in a number of different ways.

  • Easy to use It has a mobile App You can customize everything

  • Cons

  • It's not visually appealing and it's not user-friendly, but it gets the job done.

  • It is not as full-featured. And while on the whole, it is easy to scale up, once projects get complex, you start feeling the lack. But for most work, this is just fine.

Pricing

Pricing Range

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots