Ratings & Reviews

Overall Rating

4.35 / 5 (2,340)

4.18 / 5 (216)

Ease-of-Use

4.5 / 5

4.0 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.5 / 5

4.0 / 5

Functionality

4.5 / 5

4.0 / 5

Last Reviewed

February 14, 2020

December 27, 2019

Pros/Cons

  • Pros

  • Love the accuracy and efficiency of this software. Makes my everyday work flow so much easier and more efficient.

  • I love that it is effective and easy to use. The communication between members is seamless and well-documented.

  • Cons

  • The navigation within the internal system can initially be a bit difficult (i.e. the naming of the tabs are not always clear), but once you know where to click, it's not too bad.

  • Background workflow good but still not as flexible as others, Salesforce service cloud for example.

  • Pros

  • Very easy to use, consistently reliable. Great notifications and flexibility of configuration. Easy categorization of types of issues that can be tracked in a number of different ways.

  • Easy to use It has a mobile App You can customize everything

  • Cons

  • It's not visually appealing and it's not user-friendly, but it gets the job done.

  • It is not as full-featured. And while on the whole, it is easy to scale up, once projects get complex, you start feeling the lack. But for most work, this is just fine.

Pricing

Pricing Range

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots