We had an old looking KB that was difficult to customize. Setting up the KB in Document360 was fast and maintaining it with new articles is easy. The look is now up-to-date and our users are very positive. The support from the Document360 team and their willingness to listen is also great.

The choice of editors (markdown and WYSIWYG) and the single-sourcing features using snippets and templates. The Home Page Builder meant we were able to quickly set up a KB with the same look and feel of our website. The support is also first class.

Once in WYSIWYG editor, moving back to markdown is not possible. The advanced search includes options like contributors that we don't want to advertise.

1. The software is very user-friendly and easy to learn2. Straightforward Setup. It takes little effort to spin up a new KB3. Lots of extensions (Slack, Chrome, Salesforce, embeddable widget, etc.) allow your users to access the KB wherever needed.4. Amazing support team. They are very responsive both in support calls and issues that require development.5. Great API Support

1. The editor could use some key improvements (though I understand this is currently being worked on). For instance, there are no inline comments.2. Zapier integration is very limited. No ability to update articles (new versions) based on actions in other tools like Confluence.3. Interface can be slow at times.4. UI is not bad but could use some quality-of-life improvements.

The availability of the customer support and the help of them was very useful.

Some Features are missing that we found were essential in some cases. Like Custom Icons or likely more. More No-Code Customisation in the Homepage-Builder could help us also.

Easy to use was the most commonly commented feature from the editors of the system

Our IT department had a lot of questions about security of the data, it was challenging to get all of the required answers

We are very happy with the software and expect all our requirements will be considered in their upcoming releases.

Things I like about Doc360:1. They have a great support team and try to resolve all queries as soon as possible.2. The software is very user-friendly and can be learned very quickly3. UI Customization can be done using HTML and CSS.4. It Provides a lot of integration options

Few things that can be improved:1. They do not have any overriding option to access any article. We need to wait for 15 min or request members access the file to release.2. Some limitations in the editor when we compare it with basic MS Word.3. Few additional features come with extra cost

We are about to launch the product, and we are super excited. We did an internal soft launch and we have already received a ton of positive feedback about the look and feel, the useability, and the search ( which was a huge thing for us)

-I love how easy the platform is to use.-the UI is absolutely incredible-post migration, customization is completely ready out of the box-their customer and technical support is unmatched - they answer 24/7 and I always feel like they are taking care of me

-the sales process could be a little more transparent. They had a price change that was coming up but didn't indicate how much the price would change, it almost made them irrelevant for us, but they were willing to work with us <3

After extensive research for a knowledge base to support our software product, we unanimously landed on Document360. I spent over two months predominately testing Paligo, MadCap Flare, and Document360. Even though the learning curve isn't steep, the product is robust enough to cover more than just content design and management. The Document350 team tirelessly supports their product in a professional and friendly manner. They are always available to help with even the smallest issue.

These features are most impactful; 1. Ease of use; 2. Translation; 3. Workflows; 4. Version control; 5. Categorization; 6. Content reuse; 7. Help widget; 8. Technical support; 9. Cost; 10. File base management for PDFs, Word docs, video tutorials, etc. Also, seamless integration with our software.

We discovered an API security key issue with the Knowlege Base Assistant, but the issue we had is being resolved.

Our training and development content was all over the place earlier, with no historical data available to new team members. With D360, we've been able to streamline both, our induction procedure as well as our continuous learning programs.

-The tool is highly intuitive to use- with detailed list panel and heirarchial view makes it very easy for new and old employees to navigate.-It's a very effective repository with almost an MS word like UX-Sophisticated UI

As an admin and user, there's no specific issue that I've faced in terms of the actual functionality as well as admin level capabilities.

Document360 made it easy to upload all of our documents into the new knowledge base. The features allow us to make it "our own"! The layout and the easy of accessing documents via Document360 or MS Teams is another feature I really do enjoy. The move to Document360 has been nothing but a positive experience for US Cloud.

The only feature I least like was the API Team integration. I did not like the fact that it was 1:1 API for access. I told my concern to the Document360 team and was informed that next quarter this will be fixed where 1 API will allow all of our MS Team members to use Teams to search documents in Document360.

It has been easy to take over from my predecessor. I could find what I needed easily without much problem.

The search system is not the best, doesn't always pick up what I need.

Document360 gives my company and team an easy spot for documentation about our product to our customers and provides a repository for our teams to help customers in the future. It saves us hours of time when dealing with customers as they can access the information they need to learn about our software.

What I like best about Document360 is its easy use and easy-to-navigate and create pages. My team can easily create articles and link them to other articles in the system for our team and customers to use.

Although the search function is mighty, sometimes, the search puts things in a strange order when searching for articles. It could be a user input error that could be causing the results to not come up as expected.

Amazing. There hasnt bee a day I regretted to moving to Doc360. I no longer worry about the site being up nor do I need to spend time dealing with publication issues. My next step is to start using new features they are continually adding.

Doc360 is easy to use and reliable. The product has a lot of features, some of which we're just now starting to use. It is a comprehensive solution for an online knowledgebase.The support team is amazing. Before we signed, they conducted a full POC and helped our team integrate Salesforce even though it was our problem. After we signed, we have quarterly meetings with our Acct Mgr and every ticket I have opened gets a full response within hours until its closed.

The Comments feature for SMEs isnt so good.

Doc360 provides more editor features when compared to other modern-day doc tools. Easy-to-use which makes it more writer-friendly. A homepage builder with customization is an added benefit.

It is one of the best writer-friendly tools in the market. Doc360 gave us the platform to build our documentation from scratch. It comes with a lot of cool features and a home page builder with customization which makes the tool unique.

Nothing much about the tool. But when it comes to data migration, we may lose media files. If possible, doc360 can come up with an option to point data to our own servers.

Overall, the experience with Document360 thus far has been great.

Document360 was able to meet and exceed all of our requirements. Ease of management, simple and intuitive navigation and the ability to customize the design have all been great.

The initial onboarding taking longer than anticipated has been the only thing i wasn't happy about.

Overall, my experience with Document360 has been excellent. It has done a great job of providing our team with exactly what we were looking for.

The thing that I like most about this software is the constant improvements and upgrades. Feedback is always welcomed and then used to make the product better for everyone.

Sometimes when creating a document with a lot of images, the loading of the images can become slow. This is a minor delay though.

One of the standout features of Document360 is its intuitive interface, which allows to easily navigate and create knowledge base articles. The platform also includes a powerful search function that makes it easy to find the information users are looking for quickly. I can also collaborate with team members on creating and editing articles, which streamlines the content creation process and ensures that all team members have access to the latest information.Another key advantage of Document360 is its analytics and reporting tools. These tools allow me to track the performance of their knowledge-based articles, including metrics such as views, engagement, and feedback. This data can be used to optimize content and ensure that it is meeting the needs of users.While Document360 has many strengths, there are also some limitations or areas for improvement. For example, I have felt restricted by the limited design options available on the platform, particularly in terms of image placement and article layout. Additionally, I have found that there is a steep learning curve for new users, which can make it challenging to get up and running quickly.Despite these limitations, I still find Document360 to be a valuable platform for managing and sharing knowledge within their organizations. The platform's intuitive interface, collaboration features, and analytics tools make it a powerful tool for content creation and management.

1.User-friendly interface: Document360 has a clean and intuitive interface, which makes it easy to navigate and find the information they need quickly. The search bar at the top of the screen is particularly useful, allowing to quickly search for specific articles or information.2. Collaboration features: Document360 allows to collaborate with team members on creating and editing knowledge base articles. This is useful for organizations with multiple content creators, as it allows for a more efficient workflow and ensures that all team members have access to the latest information.3. Analytics and reporting: Document360 provides detailed analytics and reporting tools, which allow to track the performance of their knowledge base articles. This is useful for organizations that want to improve their content and ensure that it is meeting the needs of their users.4. Customization options: Document360 offers a range of customization options, including the ability to customize the look and feel of the knowledge base, as well as the ability to create custom templates and layouts for articles. This allows to create a knowledge base that matches branding and meets specific needs.

1. Limited design flexibility: I would like more flexibility in terms of design and layout options. For example, I have mentioned that I would like more control over the placement of images or the ability to create more complex layouts for their articles.2. Steep learning curve: While the interface of Document360 is generally user-friendly, I mentioned that it can take a while to learn how to use the platform effectively. This can be particularly challenging for organizations that are new to creating a knowledge base and may not have the resources to dedicate to extensive training.3. Limited integrations: I have noticed that Document360's integrations with other tools and platforms can be limited. For example, I would like to see more integrations with popular project management tools or helpdesk software.

Document 360 is a robust document management and knowledge base software that excels in providing a user-friendly interface, efficient organization, version control, collaboration, and powerful search capabilities. It offers centralized storage and simplifies knowledge management, enhancing productivity and information accessibility. While it may have limitations in advanced customization options, its intuitive design and comprehensive functionalities make it a valuable tool for organizing and accessing documentation. Document 360 is ideal for businesses and teams seeking an easy-to-use solution for managing documents, creating a centralized knowledge base, and promoting collaboration within their organization.

Document 360 offers a user-friendly interface, robust document management features, and a powerful knowledge base system. It enables centralized storage, easy organization, version control, collaboration, and efficient search. With its intuitive design and comprehensive functionalities, Document 360 simplifies knowledge management, enhances productivity, and improves information accessibility for users.

One potential drawback of Document 360 is that it may lack some advanced customization options. While it provides basic customization features, users with more specific or complex requirements may find limitations in tailoring the software to their exact needs. However, this may vary depending on individual use cases and preferences

Document 360 has given us a tool that provides customers with a searchable, easy-to-use interface to quickly find answers to their questions.

The product is easy to use and produces searchable and easy-to-read content.

There are a few bugs when editing, but generally easy to get around them.

As a standalone knowledge base, it has almost all of the features that I'm looking for: a good HTML and Markdown editor, a table of content, great searchability, and an easy-to-use CSS and JavaScript customization, among others. I have previous experience with other platforms such as Confluence and Salesforce, and by far this is the easiest to learn and use. Their customer support team is also stellar. They are professional and quick to respond to our queries.

It doesn't have a way to schedule an article for publishing or archiving. I wish it has support for bulk exporting of documents (from Word). Feature requests might take a while. Limited integration with other platforms.

As a content creator for my company's knowledgebase portal, I have to say that D360 has been an absolute pleasure to work with. The interface is intuitive and user-friendly, which makes it easy to create and publish articles in a timely manner. The editor is robust and offers a wide range of formatting options, which allows me to create visually appealing and engaging content. The portal also provides me with insights into how my articles are performing, which allows me to optimize my content for maximum engagement. Additionally, the support team is always responsive and helpful whenever I have questions or need assistance. Overall, I highly recommend this knowledgebase portal for anyone who wants to create high-quality content quickly and easily.

I've been using the D360 portal for quite some time now, and I have to say that I have had a mostly positive experience. Occasionally, I notice some slight performance issues when creating articles, but these are quickly resolved with updates and fixes. I appreciate how responsive the development team is to any issues that arise and their commitment to continually improving the platform. Overall, I feel that any minor issues are quickly addressed, and the knowledgebase portal remains an excellent tool for creating and managing high-quality content

The amount of control we have over our content structure, appearance, SEO, and accessibility helps us to present exactly what we want to each of our audiences. Our dedicated Customer Success Specialist has been a great resource to answer our questions about product capabilities and connect us with other specialists, when needed. The reliability, responsiveness, and uptime of the knowledge portal itself is excellent.

I would like to see their AI tools included in the base price with unlimited use.

Document360 is contributing to the education of not only our users but the customer support team as well! Our support team is able to easily reference the knowledge base during their interactions which helps to also reduce their handling time.

Document360 is very easy to use at any level. Our operations team can seamlessly create new content while monitoring the performance of our current content. The integration process was quick for our team and we were able to seamlessly create new content as needed.

It would be nice if the video feature allowed you to embed within the article vs uploading as a youtube or Vimeo file.

Switching to this cloud-based system greatly improved productivity and workflow. Going from separate documents to an integrated system makes search much better, which serves our customers better.

Robust system with many features, yet is very usable and easy to on-board new users and casual users, which lessens the burden on the primary writer to create all content. Other people can draft and review and main writer/editor can edit and publish.

Although it's easy to learn, there are a few things that are quirky and require special attention to understand it and not break something.

Document360 is a great software to help increase your knowledge and the great part is that it is very inexpensive. I would suggest everyone to at least try it once. The markdown editor feature proved to be of a great help to me in documentation and also the software Document 360 helped me solve basic issues such as lagging in back up ecetra.

I have been a Document360 user for a while now and I really like that it is accessible from any device. It helps in creating very rich content due to its knowledge base platform which comes with a great search engine.

There isn't any thing that I necessarily dislike about this software however it could be improved with thing like a 24/7 chat service to assist the users Review collected by and hosted on G2.com. Otherwise It's perfect.