IT Portal
About IT Portal
IT Portal Pricing
Tiered pricing is based on user count, $20/user/month or $ 240/user/year when you have 5 Users, Terms & conditions apply. • Prices are the same for on-cloud and on-premises services • Prices are per month or annual • 30-day money-back guarantee • No onboarding feeds • No long-term contracts • Annual discounts, up to 20%
Starting price:
$20.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for IT Portal
1 - 5 of 20 Reviews
Levi
Verified reviewer
Computer & Network Security, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Great product, great team!
The flexibility is great. The support team is brilliant and very responsive.
CONSThere is no non-latin language support at the moment.
Reason for choosing IT Portal
The flexibility of data input, reporting and price.
Cameron
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed February 2022
IT Portal provides excellent functionality and value
Since we deployed IT Portal, and mandated staff keep it updated, we have not looked back. It has allowed us to properly document our clients networks, not to mention our own, and integrations continue to improve and expand.
PROSI consider IT Portal a full fledged IT Documentation product. I find the pricing to be reasonable, and functionality and stability to be top notch. They continuously develop the Portal so new functionality is added pretty much monthly. Most of the time, the Portal responds quite quickly on a server that is far from a high resource system.
CONSI would like to see the relationships functionality beefed up a bit more. I would like to be able to add more details to the nature of the relationships than is currently possible at the time of this review.
Reason for choosing IT Portal
Primarily on cost. At the time, IT Glue was considerably more expensive than IT Portal and I did not feel there was enough difference in functionality to justify that difference.
Reasons for switching to IT Portal
At the time, Bizdox development and support seemed to be pretty much frozen. We had used it heavily, however we could not just wait around to see what would happen with all of our information. We felt we needed to move such an important function to a more viable vendor.
Joseppee
Computer & Network Security, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed February 2022
Good Product but needs a bit of work.
Overall has helped get all my password, diagrams location and assets organized.
PROSOverall is a good product and like the interface, would like to be able to customize or create custom fields in the general tab. I use templates but they do not always work properly. I do like that it is a documentation and password manager both are great together use it everyday.
CONSCould be improved but overall is a good product.
Reason for choosing IT Portal
For the price and features I need document and password management.
Reasons for switching to IT Portal
Passportal was from Solarwinds, software really never worked support and sales are horrible. No wonder they changed their name to N-able, they called me to see if I wanted to sign again told them I will never do business with a company like N-able.
Vendor Response
We are happy to hear you had a good experience with IT Portal! We value your input and encourage you to let us know more details about your experience with us.
Replied February 2022
Dominic
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2022
A great solution, not too expensive.
IT Portal is a daily operational tool for us. We use it each time we need to login into a customer system, have to recover a username or login. we keep file and backup config within each device, for each customer. Some customer have access to their data directly.
PROSThe pricing is good for a small team. It's responsive, quick, stable. Easy to setup and provisionning for customer. Information is quickly reachable with the browser extension plugin.
CONSMore training video, with more exempe would be more easy to understand what section is and how it's intendent to be use. Some way to view file inside the portal than have either choice to download or view in web browser. More customizable forms, categories/class, devices, that we can remove what is not needed. Improvement and add control on the ip restriction / mfa / security with the possibility of mixing some security feature.
Reason for choosing IT Portal
Mainly for the cost, web hosting, security feature, the overall maintenance cost that a customized made system. The possibility of integration with our current RMM at that time.
Terry
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
A product every MSP should be using
Having compared to IT Glue in this space it made sense due to us being a nimble MSP to opt for this solution. Support has been excellent, taking on any feedback or bugs within the software. Quickly patched and any concerns are quickly actioned. Product has proved useful in helping win clients over. Highly recommend to anyone looking at an IT documentation portal.
CONSIT Glue has the facility of running of what are known as run books, PDF documents that can be handed to a client when offloading. This product doesn't have this feature, not exactly a deal breaker but something to consider.
Reason for choosing IT Portal
Seemed to be the easiest to implement without any silly onboarding fees.