The flexibility is great. The support team is brilliant and very responsive.

There is no non-latin language support at the moment.

Since we deployed IT Portal, and mandated staff keep it updated, we have not looked back. It has allowed us to properly document our clients networks, not to mention our own, and integrations continue to improve and expand.

I consider IT Portal a full fledged IT Documentation product. I find the pricing to be reasonable, and functionality and stability to be top notch. They continuously develop the Portal so new functionality is added pretty much monthly. Most of the time, the Portal responds quite quickly on a server that is far from a high resource system.

I would like to see the relationships functionality beefed up a bit more. I would like to be able to add more details to the nature of the relationships than is currently possible at the time of this review.

Overall has helped get all my password, diagrams location and assets organized.

Overall is a good product and like the interface, would like to be able to customize or create custom fields in the general tab. I use templates but they do not always work properly. I do like that it is a documentation and password manager both are great together use it everyday.

Could be improved but overall is a good product.

IT Portal is a daily operational tool for us. We use it each time we need to login into a customer system, have to recover a username or login. we keep file and backup config within each device, for each customer. Some customer have access to their data directly.

The pricing is good for a small team. It's responsive, quick, stable. Easy to setup and provisionning for customer. Information is quickly reachable with the browser extension plugin.

More training video, with more exempe would be more easy to understand what section is and how it's intendent to be use. Some way to view file inside the portal than have either choice to download or view in web browser. More customizable forms, categories/class, devices, that we can remove what is not needed. Improvement and add control on the ip restriction / mfa / security with the possibility of mixing some security feature.

Having compared to IT Glue in this space it made sense due to us being a nimble MSP to opt for this solution. Support has been excellent, taking on any feedback or bugs within the software. Quickly patched and any concerns are quickly actioned. Product has proved useful in helping win clients over. Highly recommend to anyone looking at an IT documentation portal.

IT Glue has the facility of running of what are known as run books, PDF documents that can be handed to a client when offloading. This product doesn't have this feature, not exactly a deal breaker but something to consider.

Excellent experience from onboarding, to phenomenal support, to ease of use.

Cloud-based, secure, MFA, integrations, cost, customization.

None. For our specific use of this service/product, it fit every aspect we needed and even some wish list items. After having used IT Glue for years it was refreshing to find an alternative solution that was stable, secure, and robust enough to grow with our needs.

Overall, our experience with IT Portal has been good. Search has been improved since we first adopted it and the interface has been recently updated. Still a good value for anyone who needs this type of platform.

The feature set for the price is a very good value. We use it mainly as a secure documentation portal to store details on networks, software licenses, contracts, etc. Compared to other products we trialed, we felt that the license cost, included templates, and ease of use was a better value than competing products like IT Glue and faster to get up and running.

We integrate with RepairShopr to import assets. This works ok, but integration could be better.

The company themselves has been great to work with. Their support is super responsive and helpful fixing bugs or adding in feature requests. The price is really good to which helps ease the burden on some of the issues that crop up. I really feel like they are trying to have a great product.

The software is really well laid out and has a ton of features and customization. It's great knowing we have a centralized place to put all of our data and that it is all going to be entered with consistency.

It feels slow at times and not quite as zippy as compared to the other programs that we retrieve information from. It can also feel a little clunky at times. Sometimes thing will break after an update that has been working really well.

Overall, the product works for what you need it for!

The most impactful features is some of the one's not well known. Such as running an agent that gathers information on the workstations and uploading it to the cloud. The newer version is a better UI feel than the pervious one. Overall, for the major things you need for a documentation platform is easy to access.

Some of the features are a little clunky and not easy.

Overall very happy with the product .

Constantly innovating and adding functionality. Feature rich. Can use on premise or cloud version which was key for our organization. Most competitors are cloud only. Nice integration with other PSA and RMM solutions. Must more cost effective than competitors.

Updates break functionality at times. The company is generally quick to release fixes.

We purchased this software to help centralize our IT team's knowledge and provide a quick reference for KB's, Passwords, and asset info. It has been outstanding! Everything in the portal is linkable so when I create an entry for a password login, I can link it directly to the device, it's pictures, and it's info along with it's relevant KB. I don't use it for workstation asset management just servers and physical equipment. This along with PDQ Inventory/Deploy are my two favorite pieces of software that we run. We were using ManageEngine PMP for passwords but the functionality of IT Portal quickly overtook it. The auto formatting for creating KB's is excellent, you can paste just about anything and it will come out looking clean.

There are two interfaces, v3 and v4. I think v3 should be gotten rid of personally as v4 is much better. Sometimes I have to select v4 when I login.

We are very pleased with it and it is allowing us to have ONE location for all of our information.

Coming from an IT GLUE environment, I was pleasantly surprised about how much easier and customizable IT PORTAL was! The other deciding factor for us was the ON PREM solution they offer. We are a hospital and are very strict regarding security. I love the interface and performance of the product. You have definitely converted me!

I wish I could create a Document Application category and NEST documents and folders. I was taught how to do this under Configs, but it is confusing to a new user.

Integrates with Microsoft 365, our RMM solutions and many other solutions. Constantly adding new features based on our requests. Extremely customizable. Customer service and support is second to none. Clearly the best support vs all of our other solutions.

Sometimes new releases cause bugs that require a workaround. However customer support gets onto these very quickly. Not as visually appealing as the more expensive products, which isn't really any issue.

It works well.

The setup was easy and it integrated with our RMM.

The interface could be improved, it seems like it is old. Sometimes the text is a little small and hard to read.

Awesome

The product is flexible, you should be able to capture all your documentation. the support has been awesome, I found it easy to learn and to get around. They listen to recommendations and even discuss them with you to make sure they understand them. They work with you.

Can't upload documents. I am visual, would like the option to have network maps where I can drill down.

Moved away from password protected spreadsheets

It makes it easy for a number of different staff with different device types to import and update documentation

Some of the terminology can be tricky to wrap your head around. Accounts/Passwords Facilities/Sites

I was nervous initially about using the software BUT once I had used it for a couple of weeks it is fairly straight forward to use. I knwo I am NOT using it to its full potential

I mainly use IT Portal for account management and password storage I can access the account int he office or on site via laptop or mobile which is great

The size can be a little small on the desktop and I have yet to figure out how to make it larger

Integrations are nice Dashboard is nice. easy to get to services Like that data is based around thecompany, and not just categories

Would like to see better import functions

I am a very fussy IT consultant: using IT Portal allows me to document the devices and configurations that are carried out in order. Also when a customer asks me about his IT environment, he is impressed how efficient I am. This is thanks to IT Portal

You can enter assets, people, company users and passwords .. and an easy way to combine them with a logical sense. The integration with various common software (RMM, Office365, ticket management ...) further enriches the information of our assets.

I still haven't found a way to represent the switch / VLAN configuration (the same also happens with products like IT Glue, which have a higher cost, however)

It’s difficult, I don’t like the product, it’s clunky and not easy to use

Integration is lacking and is not easy to use eg 365