US Dollar

Knowledge Center is a cloud-based knowledge management solution that allows call center businesses to create a central knowledge repository for their agents. The solution caters to multiple industries such as automobiles, FMCG, sports and telecommunications.


Knowledge Center helps businesses to create articles for their knowledge base using a built-in Article Editor feature as well as enables them to create decision tree documents. With Intelligent Search tool, agents can dive into the knowledge repository and find answers to customers queries. An inter-agent chat facility helps agents to communicate with other team members and escalate issues to seniors.


Knowledge Center also offers an e-learning feature that help businesses to provide self-learning and training for agents. Businesses can set and define approval workflows for the articles to be added, updated or removed from the knowledge base.


It offers integration with Salesforce, Zendesk, SAP and Microsoft Dynamics. Support is offered via phone and email.



LongDescription

File Management

Cataloging/Categorization

Surveys & Feedback

Self-Learning

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

IT Asset Management

Real Time Monitoring

Active Directory Integration

SSL Security

Single Sign On

Categorization/Grouping

Communication Management

Interactive Content

Customizable Fields

Collaboration Tools

Content Library

Full Text Search

Template Management

Data Import/Export

Self Service Portal

Account Alerts

Contact Management

Customer Experience Management

Content Management

Configurable Workflow

Mobile Access

Wiki

Real Time Data

Discussions/Forums

Text Editing

Multi-Channel Communication

Configuration Management

Social Media Integration

Real-Time Notifications

Workflow Management

Video Support

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Decision Support

Chat/Messaging

Customizable Templates

Multi-Language

Alerts/Escalation

Real Time Reporting

Customer Engagement

Customizable Branding

Reporting/Analytics

Usage Tracking/Analytics

Widgets

Feedback Management

Incident Management

Drag & Drop

Tagging

Third-Party Integrations

Onboarding

Document Management

Search/Filter

We have three pricing tiers:

Foundation - starts at $10 per user per month. 
Includes AI-powered search; WYSIWYG editor; custom workflows & alerts; article feedback; cloud deployment

Pioneer - starts at $15 per user per month. 
Includes Foundation features plus: Dynamic documents; custom workflows; rich search results; decision trees or e-learning module; cloud or on-premise deployment

Visionary - starts at $20 per user per month. 
Includes features from all other packages plus: Decision trees module; e-learning module; advanced reporting & analytics; customer self-service; cloud or on-premise deployment

*Pricing assumes minimum of 100 users

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