Dynamics

ManageEngine Desktop Central comes in a handy when there is an expansion in my organization especially in terms of geo location. It helps us to be able to have a central control on all our device and to secure license for our keys software.

Pros

This software helps my organization to have remote access to our devices that are not in our HQ environs. It also helps to have a control on our basics software, thereby helping us to have a reasonable cost control in securing some of our utilities software.

Cons

Using USB and some other peripheral devices are somehow ambiguous.

Heterogeneous End-point Management from a Unified Console

Easy to use UI, Online help and chat support, Great community support. Overall, quick to learn and easy Setup.

Pros

More control, Power to you, whilst deploying SW Deployment, OS Patching and even MDM, all can be achieved from a single console. Not to mention, OS Deployment & Imaging are offered free for all Workstation & Servers. Gartner listed, Awesome support very Proactive indeed.

Cons

None at all. Out-of-box product features have nothing to complaint about. We love everything that DesktopCentral UEM has to offer.

Simple and fast solutions for patch and software management

We are using it to go into details of investment and inventory control. We can also scan the software to make a simple and detailed report of the hardware and the overall system. It has optimized our process incredibly. I recommend it because the price and software has been incredible. The support is also excellent and will help you manage the investment or place patches in a solid way. It is extremely good and attractive to any organization.

Pros

ManageEngine Desktop Central articulates software management through desktop connection. It quickly integrates with multiple programs. It sets very simple true patch criteria. It has online support that helps to have exceptional efficiency.

Cons

It is a bit inconsistent between modules, you can not display data between the pre-set fields.

Tries to do too many things

This product advertises a lot of features and functionalities that try to make the solution a one-stop shop for IT departments. Unfortunately none of the features work well or work at all. When compared with other patching solutions, software deployment solutions and help desk toolsets, it falls flat on its face and does not meet the demands of an enterprise sized organization. Support staff is foreign based and can be very difficult working against the language barriers or trying to explain the problem even though they appear to be trying to help.

Pros

Useful dashboard for inventory of hardware and software.

Cons

Patching is extremely complicated compared to competitors. Agents deployed to endpoints consume large amount of CPU and RAM. Customer support is a small team with most tickets taking 3 days minimum. Every case starts with uploading logs. Product patches are being released constantly to fix the large number of bugs in software. Bandwidth management for remote offices does not function well and will easily consume an entire circuit. If this happens it is difficult to stop the traffic until the action has completed. Small mistakes can have big consequences when configuring deployments.

Desktop Central-Useful tool for managing and troubleshooting IT resources

The product has resolved numerous issues that we have been facing, from remotely resolving desktop problems to managing inventory and licneses. This tool has been a very beneficial addition to our organization. The service levels to the users have also improved and license management and software control is implemented properly.

Pros

Easy to use Has a wide level of functionality Has integrated a lot of our needs The technical team has thorough knowledge and understanding of the product Price is very reasonable.

Cons

Had licensing issues initially User interface is friendly, but can be better