Admin
Supported Operating System(s):
Windows 7, Mac OS, Linux, Windows 8, Windows 10About ManageEngine Desktop Central MSP
Desktop Central MSP is an on-premise desktop and mobile device management (MDM) solution designed for managed service providers (MSPs) across various industries such as security, infrastructure, information technology and more. Key features include patch management, asset management, power management, pre-defined configurations and remote control.
Desktop Central MSP helps users to define system health policies and automate the deployment routines of patches to applications of their clients. The solution also features a mobile device management module that enables users to configure and manage their clients’ mobile devices and IT assets from a central location.
Additionally, Desktop Central MSP offers users power manageme...
15 Reviews of ManageEngine Desktop Central MSP
Average User Ratings
Overall
4.47 / 5 stars
Ease-of-use
4.5
Value for money
4.0
Customer support
4.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
March 2021
Amanzi from iOCO
Verified Reviewer
Company Size: 5,001-10,000 employees
Industry: Information Technology and Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2021
ManageEngine Desktop Central MSP
Patch management
Pros
quick to connect to workstations, easy to remote to servers
Cons
Unable to download files from remote servers
Reasons for Switching to ManageEngine Desktop Central MSP
Licence expired and the new version was very costly as compared to ManageEngine Desktop Central MSP
April 2021
Anthony from QuessGTS
Company Size: 51-200 employees
Industry: Computer & Network Security
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
3.0
Functionality
3.0
April 2021
ManageEngine Desktop Central MSP version
Overall it's a needed tool in the fight to keep workstations updated with good remote support tools embedded and getting better with every version
Pros
Home screen is very informative with at a glance options and notifications
Cons
The option to target systems that are on and available vs offline is lacking - Updates that have been superseded are greyed out - and sometime show the end point as 'Highly Vulnerable' when in fact they are patched to the highest level even after full scan and refresh
Reasons for Choosing ManageEngine Desktop Central MSP
Patch Tuesday webinars, ease of use and deployments
Reasons for Switching to ManageEngine Desktop Central MSP
SCCM is a powerful tool but at a high premium which is just not conducive in todays markets for small business end point management
August 2021
Franz from 2Go GROUP Inc.
Company Size: 1,001-5,000 employees
Industry: Logistics and Supply Chain
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
4.0
August 2021
Desktop Central for IT ops
Pros
Good for inventory management. It integrates with Service Desk Plus to allow for CMDB description
Cons
Licenses costing is tiered. Could be better if cost could be tagged by total volume to purchase during a period agreed.
June 2021
Yannick from MDigital AG
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
June 2021
ManageEngine
Simplifies Patch-Management immensely and allows us to revoke admin permissions from users.
Pros
Self-Service for app installation as well as prepackaged apps are useful. Although some useful apps aren't in the catalogue (eg. 1password).
Cons
Portal frequently switches between customers when not intended.
Reasons for Choosing ManageEngine Desktop Central MSP
No product allows the same amount of granularity in management for both mobiles and desktops.
May 2021
peter from wanstor
Company Size: 51-200 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2021
A great product that provides fantastic insights to Assets under management
Asset and inventory management, as required by Cyber essentials for example are one of the main reasons we use the software. Patch management and reporting is an important feature we make a lot of use of, along with softaware asset management
Pros
Desktop central is very easy to use and makes complex reports a breeze. The ability to profile devices by type/age/almost anything is very helpful. DTC also has remote control which is a great additional feature and sets it apart from other tools
Cons
Nothing really to say hear. From time to time there is a feature that doesnt quite work in the way you expect, but the support team are normally on to this quickly
Reasons for Choosing ManageEngine Desktop Central MSP
We found it to provide a better overall package of cost/feature/ benefit. It was easy to use and to deploy
