About ManageEngine Desktop Central

ManageEngine Desktop Central is a mobile device management (MDM) solution designed to help businesses automate, secure, audit, standardize and manage operations across servers, desktops, smartphones, and more. Features include software license management, asset inventory tracking, patch management, endpoint administration, OS deployment and bring your own device (BYOD).

ManageEngine Desktop Central helps administrators to seek users' permissions to remotely access desktops and troubleshoot machines using collaboration, video recording and file transfer capabilities. The application offers various inbuilt configurations related to environment variables, mapping, properties, shortcuts, IP/shared printers, message boxes, and application launches. Additionally, i...


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Supported Operating System(s):

Windows 7, Windows XP, Mac OS, Linux, Windows 8, Windows 10

94 Reviews of ManageEngine Desktop Central

Average User Ratings

Overall

4.38 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(52)

52

4 stars

(32)

32

3 stars

(7)

7

2 stars

(3)

3

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 94 results

May 2020

akinlotan from Tmegadesignltd

Verified Reviewer

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

May 2020

Dynamics

ManageEngine Desktop Central comes in a handy when there is an expansion in my organization especially in terms of geo location. It helps us to be able to have a central control on all our device and to secure license for our keys software.

Pros

This software helps my organization to have remote access to our devices that are not in our HQ environs. It also helps to have a control on our basics software, thereby helping us to have a reasonable cost control in securing some of our utilities software.

Cons

Using USB and some other peripheral devices are somehow ambiguous.

Reasons for Choosing ManageEngine Desktop Central

I read some review online and decided to give it a try

June 2020

Rajneesh from Bluechip infotech

Company Size: 51-200 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Heterogeneous End-point Management from a Unified Console

Easy to use UI, Online help and chat support, Great community support. Overall, quick to learn and easy Setup.

Pros

More control, Power to you, whilst deploying SW Deployment, OS Patching and even MDM, all can be achieved from a single console. Not to mention, OS Deployment & Imaging are offered free for all Workstation & Servers. Gartner listed, Awesome support very Proactive indeed.

Cons

None at all. Out-of-box product features have nothing to complaint about. We love everything that DesktopCentral UEM has to offer.

Reasons for Choosing ManageEngine Desktop Central

Since, ManageEngine has invested much in continual development of DesktopCentral UEM. It's now offered in Cloud as well. Easy to setup, configure, quick learning curve,

Reasons for Switching to ManageEngine Desktop Central

We went through product webinar videos and were able to setup our-self. Also, ManageEngine DesktopCentral support was there to help, whenever needed.

January 2021

Charlotte from Momentum

Company Size: 1,001-5,000 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

January 2021

Simple and fast solutions for patch and software management

We are using it to go into details of investment and inventory control. We can also scan the software to make a simple and detailed report of the hardware and the overall system. It has optimized our process incredibly. I recommend it because the price and software has been incredible. The support is also excellent and will help you manage the investment or place patches in a solid way. It is extremely good and attractive to any organization.

Pros

ManageEngine Desktop Central articulates software management through desktop connection. It quickly integrates with multiple programs. It sets very simple true patch criteria. It has online support that helps to have exceptional efficiency.

Cons

It is a bit inconsistent between modules, you can not display data between the pre-set fields.

December 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

December 2018

Tries to do too many things

This product advertises a lot of features and functionalities that try to make the solution a one-stop shop for IT departments. Unfortunately none of the features work well or work at all. When compared with other patching solutions, software deployment solutions and help desk toolsets, it falls flat on its face and does not meet the demands of an enterprise sized organization. Support staff is foreign based and can be very difficult working against the language barriers or trying to explain the problem even though they appear to be trying to help.

Pros

Useful dashboard for inventory of hardware and software.

Cons

Patching is extremely complicated compared to competitors. Agents deployed to endpoints consume large amount of CPU and RAM. Customer support is a small team with most tickets taking 3 days minimum. Every case starts with uploading logs. Product patches are being released constantly to fix the large number of bugs in software. Bandwidth management for remote offices does not function well and will easily consume an entire circuit. If this happens it is difficult to stop the traffic until the action has completed. Small mistakes can have big consequences when configuring deployments.

Response from ManageEngine

Replied January 2020

Hello, Greetings from ManageEngine! We're glad you like our intuitive dashboard for hardware and software inventory. We're sorry about your unpleasant experience with the product. Our patching today has transcended and become a lot more seamless with the introduction of automated patch deployment tasks, wherein every stage of the patch cycle is automated. We've grown as a team, and currently we have quite a lot of support technicians who can resolve your issues in a jiffy. Our product upgrades are no longer about issue fixes, rather we're releasing top-notch features - requested by our customers, and the ones that meet market standards. If you require further assistance with the product features, do write to us at cms-eval@manageengine.com. Should you need any further information, please do not hesitate to write to us at desktopcentral-support@manageengine.com.

October 2020

Abhishek from Oil India Limited

Company Size: 10,000+ employees

Industry: Oil & Energy

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2020

Desktop Central-Useful tool for managing and troubleshooting IT resources

The product has resolved numerous issues that we have been facing, from remotely resolving desktop problems to managing inventory and licneses. This tool has been a very beneficial addition to our organization. The service levels to the users have also improved and license management and software control is implemented properly.

Pros

Easy to use Has a wide level of functionality Has integrated a lot of our needs The technical team has thorough knowledge and understanding of the product Price is very reasonable.

Cons

Had licensing issues initially User interface is friendly, but can be better

Reasons for Choosing ManageEngine Desktop Central

Cheaper, had all functionalities required, could integrate a lot of our requirements