# PagerDuty Software Reviews, Demo & Pricing - 2026 > Review of PagerDuty Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/it-management/pagerduty-profile --- [Home](https://www.softwareadvice.com/) / [Incident Management Software](https://www.softwareadvice.com/incident-management/) / PagerDuty Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/it-management/pagerduty-profile/reviews/)[Alternatives](https://www.softwareadvice.com/it-management/pagerduty-profile/alternatives/) # PagerDuty 2026: Benefits, Features & Pricing Wondering if PagerDuty is right for your organization? Our Incident Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview PagerDuty 4.6 [(219)](https://www.softwareadvice.com/it-management/pagerduty-profile/reviews/) Pricing Starting at $10.00 per month ### About PagerDuty PagerDuty is an incident management solution for monitoring systems and triggering alerts. Key features include monitoring aggregation, event grouping, real-time collaboration, mobile incident management, user reporting and live-call routing. It is suitable for support teams, engineering teams, NOC and system administrators of all sizes. Users get the full-stack visibility and actionable insights of applications, infrastructure and services from a centralized place. On-call scheduling enables organizations to manage resources on critical apps and services that need aid. The collaboration feature enables project members to get real-time notifications through preferred channels. PagerDuty offers integration with over 150 monitoring tools, deployment and ticketing tools. It enables users to get alerts by phone, SMS, email and mobile apps for iOS and Android. PagerDuty is available through annual or monthly subscription options. Wondering if PagerDuty is right for your organization? Our Incident Management Software selection experts can help you in 15 minutes or less. ## PagerDuty User Interface ## Popular PagerDuty Alternatives Main Product PagerDuty 4.6 [(219)](https://www.softwareadvice.com/it-management/pagerduty-profile/reviews/) Ratings Breakdown - 4.32Ease of use - 4.24Value for money - 4.35Customer support - 4.41Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(733)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.43Value for money - 4.56Customer support - 4.33Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [ilert](https://www.softwareadvice.com/server-monitoring/ilert-profile/) 4.7 [(64)](https://www.softwareadvice.com/server-monitoring/ilert-profile/reviews/) Ratings Breakdown - 4.53Ease of use - 4.53Value for money - 4.71Customer support - 4.41Functionality Pricing Starting at €19.00 per month Get Price Alternative Product [Datadog](https://www.softwareadvice.com/bi/datadog-profile/) 4.6 [(360)](https://www.softwareadvice.com/bi/datadog-profile/reviews/) Ratings Breakdown - 4.28Ease of use - 4.13Value for money - 4.28Customer support - 4.52Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Site24x7](https://www.softwareadvice.com/cloud-management/site24x7-profile/) 4.7 [(351)](https://www.softwareadvice.com/cloud-management/site24x7-profile/reviews/) Ratings Breakdown - 4.55Ease of use - 4.48Value for money - 4.49Customer support - 4.61Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) 4.5 [(770)](https://www.softwareadvice.com/help-desk/jira-service-management-profile/reviews/) Ratings Breakdown - 4.25Ease of use - 4.31Value for money - 4.29Customer support - 4.46Functionality Pricing Starting at $20.00 per month Get Price ## PagerDuty Pros and Cons We analyzed 219 verified reviews for PagerDuty to find out what actual users really think. Select to learn more Streamlined Monitoring Connections PagerDuty makes it straightforward to connect with major monitoring tools, allowing teams to centralize alerts and monitor application health in one place. Users value the easy setup, reliable notifications, and compatibility with popular solutions like Nagios, Grafana, and Slack, which simplifies incident detection and response. Broad Integration Capabilities PagerDuty integrates easily with a wide range of tools, including Slack, Jira, MS Teams, and monitoring platforms. Users highlight the simple setup process and the platform’s ability to connect with both commercial and custom systems through APIs, webhooks, and email. This flexibility streamlines workflows and helps teams incorporate PagerDuty into their existing processes. Customizable Incident Notifications PagerDuty offers flexible alerting and incident management, letting teams customize escalation policies, notification channels, and alert priorities. Users appreciate the ability to override phone settings, reduce alert noise, and track incidents in real time. The platform centralizes notifications, supports on-call rotations, and ensures critical issues reach the right person quickly, improving response times and accountability. Complex And Confusing Scheduling Setting up and managing on-call schedules in PagerDuty is often described as confusing and unintuitive. Users struggle with the web UI, calendar views, and making overrides or edits, especially for complex rotations or global teams. The process can be tedious, with limited options for permissions and difficulties in handling exceptions like holidays or maintenance windows. ## PagerDuty Pricing and Plans Starting price: $10.00 per month Free Trial Free Version Basic $10.00 per feature, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## PagerDuty Features - Popular features found in Incident Management Alerts/Notifications Audit Trail Communications Management Corrective and Preventive Actions (CAPA) Investigation Management IT Incident Management On Call Scheduling Safety Incident Management Status Tracking Ticket Management Workflow Management - More features of PagerDuty Access Controls/Permissions Alerts/Escalation API CPU Monitoring Dashboard Data Aggregation Data Storage Management Email Alerts Email Management Event Logs Incident Management Incident Reporting Inventory Management Issue Management Issue Tracking IT Monitoring IT Reporting Knowledge Base Management Mail Server Monitoring Maintenance Scheduling Mobile Alerts Monitoring Prioritization Project Management Real-Time Notifications Real-Time Reporting Reminders Reporting & Statistics Role-Based Permissions Root Cause Analysis Scheduling Self Service Portal Service Level Agreement (SLA) Management Single Sign On Task Management Third-Party Integrations ## PagerDuty Integrations Google Workspace Integration rated undefined from -1 review Freshservice Integration rated undefined from -1 review Incapsula Integration rated undefined from -1 review Kayako Integration rated undefined from -1 review WhatsUp Gold Integration rated undefined from -1 review Integrate.io Integration rated undefined from -1 review See all 37 integrations ## PagerDuty User Reviews Overall Rating 4.6 Ratings Breakdown 5 65% 4 31% 3 4% 2 0% 1 0% Secondary Ratings Ease of Use 4.3 Value for money 4.2 Customer support 4.4 Functionality 4.4 Michael H. Verified reviewer Information Technology and Services 51-200 employees Used daily for free trial Review source Reviewed October 2018 Pager Duty - Proof you get what you pay for 4 We immediately handled the overflow of noise from Nagios, AppDynamics, Dotcom-Monitor, SCOM(from our dc provider) and were able to drop a cellular device using the centralized phone contact with Pager-Duty. We also were able to put our on-call schedule into PagerDuty to realize immediately who was on-call for what product, in what region. There was a very immediate value add realized from even just trialing PagerDuty. Ratings Breakdown 5 Ease of use 4 Functionality Pros: I tried a competitor's product which was a free notification manager up to 11 people. It took me 3 days to get anywhere with a basic task of integrating 3 of our noisiest alerts. Then I tried the PagerDuty trial and got 2 of our noisiest alerts built out in 1 day. I added 3 more over the next 2 days to go well over the targeted mark. Coworkers were excited to help put time and effort into the system as opposed to the free tool which I couldn't seem to get any traction with. The alerts were immediately available, they were easy to get posting to my cell phone, and adding additional users was a cinch. The tool unfolds and becomes more useful the more time you put into it where some tools you struggle to get right and then you're afraid to make changes. Cons: The UI is a bit quirky in the scheduler which is a pretty important view if you have a rotating on-call shift you're trying to tie down. There was a lot of "can't delete before you delete elsewhere" scenarios where there could have been a "will also delete these elsewhere, are you sure?" scenarios. What you gain in ease of use and stability in the mobile platform you lose in overall functionality, it is simple almost to a fault and while it seems silly there's no skinning of the mobile app to better suit your personality in a hyper-customized world. I'll know shortly if they're willing to go longer but they seem to be sticklers for the exact trial length + only a little. Corporations interested in putting in a full month long or longer trial that may need that amount of time to show value, create a SOW, and have a PO issued may be stuck in limbo for a few weeks. Read More BS Boyang S. Verified reviewer Information Technology and Services 51-200 employees Used daily for less than 2 years Review source Reviewed March 2023 A Modern and Reliable Incident Management Platform - PagerDuty 5 We have been using PagerDuty for a few months now and have been really pleased with the experience. The incident response capabilities have been invaluable in helping us quickly address any operational issues. The user interface is easy to use and the integration capabilities have been especially helpful. We have experienced a few hiccups with customer support, but otherwise our experience has been positive. Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: PagerDuty is a modern and reliable incident management platform that has simplified the way our team deals with operational issues. It has an intuitive user interface that makes it easy to navigate and manage all aspects of incident response. It also provides detailed insights on incidents and their root causes, allowing us to quickly identify and address any issues. The integration capabilities have been especially helpful in allowing us to quickly integrate into our existing systems and processes. Cons: The only downside we have encountered with PagerDuty is that the pricing can be somewhat expensive for smaller businesses. Additionally, the customer support could use some improvement, as responses are sometimes slow. Reasons for switching to PagerDuty Compared to other incident management solutions, PagerDuty stands out in terms of its intuitive user interface, detailed insights, and integration capabilities. The ability to quickly integrate with existing systems and processes has been invaluable in streamlining our incident response process. Additionally, the pricing is more reasonable than some of the other solutions on the market. Overall, PagerDuty is an excellent choice for businesses looking for an efficient and reliable incident management platform. Read More VR Verified Reviewer Retail 10000+ employees Used weekly for more than 2 years Review source Reviewed January 2019 Good alerting tool, confusing to set up 3 Ratings Breakdown 3 Ease of use 4 Functionality Pros: We've used this for the past couple years, and it's a great tool that can be set up with various integrations that can be used to call,text or email a developer on call. We even integrated it with Hipchat and Microsoft teams. Escalation policies can be set up and it really helps when one person drops the ball. Cons: The services, teams and escalation policies is very confusing and hard to set up at first. Read More DO Derek O. Verified reviewer Computer Software 1001-5000 employees Used daily for more than 2 years Review source Reviewed November 2019 Great solution for on-call and incident management for any organisation! 5 We have implemented PagerDuty across our SRE and Support organizations and are beginning to roll it out to our engineering teams. This is providing us rapid Incident response and rapid engagement of teams to assist during incidents, no matter what time of day it is or where the teams are geographically located. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: PagerDuty very easy to configure and use, I've given access to team leads with no instructions and they've been up and running that day. Cons: It'd be great if PagerDuty could integrate with all versions of Jira natively without a 3rd party plugin. Reasons for switching to PagerDuty VictorOps was complicated to configure and not meeting our business needs. We had 6 PagerDuty domains and 1 VictorOps instance - after surveying those using both PagerDuty and VictorOps it was clear to us PagerDuty was meeting our business needs and had great user acceptance. The teams using VictorOps were perpetually unhappy with it and it was not meeting the business requirements. As a result, we consolidated our PagerDuty domains and expanded its use to include more teams. Read More PR Pankaj R. Verified reviewer Online Media 201-500 employees Used daily for more than 2 years Review source Reviewed November 2019 Great product, helps us a lot 5 As much as i hate to see a call from pagerduty, i know its doing its job. Its served the purpose well, its rare that we have to login and change settings since you can ack and resolve from phone, or slack. You could add snooze option to the slackbot, that would be awesome! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: \- The flow of events, mainly. How it goes from Triggered, to ACK, to resolved with snooze options, it feels natural. - Notification flow: How I can set up to notify my phone, wait two minutes before texting me, and wait five minutes before calling me. - Slack integration Cons: \- Configuration can use some redesign. Its hard to find some settings sometimes. I told a coworker about updating notifications, and it took them a while to figure out where they can do that. - Some important features are hidden behind a higher tier plan, eg: analytics. Reasons for choosing PagerDuty I am not sure. I was not involved in the decision process Read More JM James M. Verified reviewer Education Management 501-1000 employees Used daily for more than 2 years Review source Reviewed November 2019 The best option if you need to be alerted for when things go down 5 We were tired of paging everyone all the time on things going down or coming back up. Now it pages one person during business hours only. Also if the server comes back up it'll close the ticket for us and resolve the call. Our admins can now sleep at nights and not have to respond to every page with people trying to figure out who is handling the situation. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Most? There are so many features with pagerduty. I like it only alerts one person on call instead of the old way we use to page people. We use to page everyone on everything. Now it's just the person on call and he doesn't respond it goes to the next person. Very nice setup. Cons: Scheduling times is a bit difficult for me to grasp, but once you figure it out you only have to set it up once. Reasons for choosing PagerDuty Pager duty was cheaper, had more functionality and could auto-resolve tickets with service now. Read More JE James E. Verified reviewer Entertainment 11-50 employees Used daily for more than 2 years Review source Reviewed November 2019 The standard in on-call notification 5 I have used pagerduty for years, and I have to say I use it as the gold standard for other notification services. So far, competitors either don't have nearly the same level of features, or cost a fortune. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Easy to set up. Inexpensive. Reliable. It has a number of integration options for various monitoring systems, and they are always adding more. They also have generic versioned APIs for any custom software you might bring to the table. Cons: The Mobile app sometimes has issues refreshing when there is a lot of activity. Reasons for choosing PagerDuty Price, features, ease of integration, ease of use. Read More DW De Ville W. Verified reviewer Marketing and Advertising 11-50 employees Used weekly for less than 2 years Review source Reviewed November 2019 PagerDuty is the perfect solution for managing our production support team 5 PagerDuty gives us peace of mind. With PagerDuty it's great to know that the right person will be contacted as soon as a production incident is logged. Keeping track of who is on support is no longer a hassle. I can't imagine us managing production support without it, especially considering the fact that the team is spread across multiple continents. I can't recommend it enough! Ratings Breakdown 5 Ease of use 5 Functionality Pros: \- Great integration support - Mobile app works great and continues to get frequent updates - Flexible configuration options without being overly complicated - Allows us to easily manage our after-hours roster and schedules - Ability to create incident reports is a great time saver Cons: \- Pricing is a bit more than some competitors Reasons for choosing PagerDuty PagerDuty is a more polished product and it meets our needs better. Reasons for switching to PagerDuty The manual process was confusing to everyone and a pain to maintain. Read More CG Chris G. Verified reviewer Computer Software 11-50 employees Used daily for more than 2 years Review source Reviewed November 2019 Pager Duty 4 Helps monitor critical systems and alerting Ratings Breakdown 4 Ease of use 2 Value for money 3 Customer support 3 Functionality Pros: The alerting, even when you turn the volume down on your phone if an alerts triggers the volume will get turned back up for that alarm Cons: After a few years the price started to increase. Reasons for choosing PagerDuty We are actually switching from pagerduty to opsgenie because of cost. Read More AO Adam O. Verified reviewer E-Learning 201-500 employees Used weekly for more than 2 years Review source Reviewed November 2019 PagerDuty is the defacto incident management software 5 Ratings Breakdown 3 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: PagerDuty takes the complication out of scheduling and lets us focus on keeping our services up and healthy. We set the schedule and forget about it. Cons: The Terraform provider is very buggy. We often find we have to go through multiple rounds of guess and check to get Terraform config to match up with how we want it to end up in PagerDuty. I understand that Terraform is not the primary UX you are focused on but for Terraform power users managing many teams and services it is indispensable. Reasons for choosing PagerDuty PagerDuty was really the only game in town when we started with you, but we've looked at the alternatives based on price alone. Read More Showing 1 - 10 of 219 Reviews [See All Reviews](https://www.softwareadvice.com/it-management/pagerduty-profile/reviews/) ## PagerDuty Popular Comparisons [Freshservice vs PagerDuty](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/pagerduty/)[ilert vs PagerDuty](https://www.softwareadvice.com/server-monitoring/ilert-profile/vs/pagerduty/)[Datadog vs PagerDuty](https://www.softwareadvice.com/bi/datadog-profile/vs/pagerduty/)[Site24x7 vs PagerDuty](https://www.softwareadvice.com/it-management/pagerduty-profile/vs/site24x7/)[JIRA Service Management vs PagerDuty](https://www.softwareadvice.com/help-desk/jira-service-management-profile/vs/pagerduty/)[New Relic vs PagerDuty](https://www.softwareadvice.com/devops/new-relic-one-profile/vs/pagerduty/)[OpsGenie vs PagerDuty](https://www.softwareadvice.com/help-desk/opsgenie-profile/vs/pagerduty/)[xMatters vs PagerDuty](https://www.softwareadvice.com/it-management/pagerduty-profile/vs/xmatters/)[HaloITSM vs PagerDuty](https://www.softwareadvice.com/itsm/haloitsm-profile/vs/pagerduty/) [Compare All Alternatives](https://www.softwareadvice.com/it-management/pagerduty-profile/alternatives/) ## Other Top Recommended Incident Management Software [VelocityEHS](https://www.softwareadvice.com/compliance/velocityehs-profile/) **4.4** (85) Recently recommended **27** times [Resolver](https://www.softwareadvice.com/pci-compliance/grc-cloud-profile/) **4.4** (79) Recently recommended **10** times [Intellect QMS AI](https://www.softwareadvice.com/manufacturing/intellect-eqms-profile/) **4.6** (84) Recently recommended **9** times [Noggin](https://www.softwareadvice.com/incident-management/noggin-profile/) **4.6** (5) Recently recommended **7** times Stuck Between Options? Our experts can help you compare PagerDuty with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice