--- title: "PagerDuty Software Reviews, Demo & Pricing - 2026" description: "Review of PagerDuty Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/it-management/pagerduty-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Incident Management Software](https://www.softwareadvice.com/incident-management/) / PagerDuty Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/it-management/pagerduty-profile/reviews/)[Alternatives](https://www.softwareadvice.com/it-management/pagerduty-profile/alternatives/) # PagerDuty Review From $10/month Free trial 1 plan Wondering if PagerDuty is right for your organization? Our Incident Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview PagerDuty 4.6 [(220)](https://www.softwareadvice.com/it-management/pagerduty-profile/reviews/) Pricing Starting at $10.00 per feature per month ### About PagerDuty PagerDuty is a cloud-based operations platform that helps businesses of all sizes detect, respond to, and resolve IT incidents faster. Suited for industries such as technology, finance, healthcare, and retail, PagerDuty centralizes alerts from monitoring tools, routes them to the right team members, and tracks resolution progress in real time. Core features include on-call scheduling, automated incident routing, escalation policies, and post-incident reporting. On-call scheduling ensures the correct personnel are notified at the right time, reducing response delays. Escalation policies automatically alert backup responders when issues go unacknowledged. Post-incident reports help teams identify root causes and prevent future disruptions. The platform integrates with a wide range of third-party tools, including monitoring, ticketing, and communication applications. Support is available via email, phone, live chat, and an online knowledge base. Do you work for PagerDuty? [Manage this product listing](https://www.g2.com/products/pagerduty/claim_requests/new?auto=true) Wondering if PagerDuty is right for your organization? Our Incident Management Software selection experts can help you in 15 minutes or less. ## PagerDuty User Interface ## Popular PagerDuty Alternatives Main Product PagerDuty 4.6 [(220)](https://www.softwareadvice.com/it-management/pagerduty-profile/reviews/) Ratings Breakdown - 4.31Ease of use - 4.23Value for money - 4.34Customer support - 4.41Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.6 [(798)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.43Value for money - 4.55Customer support - 4.34Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [ilert](https://www.softwareadvice.com/server-monitoring/ilert-profile/) 4.7 [(65)](https://www.softwareadvice.com/server-monitoring/ilert-profile/reviews/) Ratings Breakdown - 4.54Ease of use - 4.52Value for money - 4.71Customer support - 4.42Functionality Pricing Starting at €19.00 per month Get Price Alternative Product [Site24x7](https://www.softwareadvice.com/cloud-management/site24x7-profile/) 4.7 [(381)](https://www.softwareadvice.com/cloud-management/site24x7-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.50Value for money - 4.49Customer support - 4.63Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [Datadog](https://www.softwareadvice.com/bi/datadog-profile/) 4.6 [(368)](https://www.softwareadvice.com/bi/datadog-profile/reviews/) Ratings Breakdown - 4.29Ease of use - 4.12Value for money - 4.28Customer support - 4.52Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) 4.5 [(777)](https://www.softwareadvice.com/help-desk/jira-service-management-profile/reviews/) Ratings Breakdown - 4.25Ease of use - 4.30Value for money - 4.29Customer support - 4.46Functionality Pricing Starting at $20.00 per month Get Price ## PagerDuty Pros and Cons We analyzed 220 verified reviews for PagerDuty to find out what actual users really think. Select to learn more Streamlined Monitoring Connections PagerDuty makes it straightforward to connect with major monitoring tools, allowing teams to centralize alerts and monitor application health in one place. Users value the easy setup, reliable notifications, and compatibility with popular solutions like Nagios, Grafana, and Slack, which simplifies incident detection and response. Broad Integration Capabilities PagerDuty integrates easily with a wide range of tools, including Slack, Jira, MS Teams, and monitoring platforms. Users highlight the simple setup process and the platform’s ability to connect with both commercial and custom systems through APIs, webhooks, and email. This flexibility streamlines workflows and helps teams incorporate PagerDuty into their existing processes. Customizable Incident Notifications PagerDuty offers flexible alerting and incident management, letting teams customize escalation policies, notification channels, and alert priorities. Users appreciate the ability to override phone settings, reduce alert noise, and track incidents in real time. The platform centralizes notifications, supports on-call rotations, and ensures critical issues reach the right person quickly, improving response times and accountability. Complex And Confusing Scheduling Setting up and managing on-call schedules in PagerDuty is often described as confusing and unintuitive. Users struggle with the web UI, calendar views, and making overrides or edits, especially for complex rotations or global teams. The process can be tedious, with limited options for permissions and difficulties in handling exceptions like holidays or maintenance windows. ## PagerDuty Pricing and Plans Starting price: $10.00 per month Free Trial Free Version Basic $10.00 per feature, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## PagerDuty Features - Popular features found in Incident Management Alerts/Notifications Audit Trail Communications Management Corrective and Preventive Actions (CAPA) Investigation Management IT Incident Management On Call Scheduling Safety Incident Management Status Tracking Ticket Management Workflow Management - More features of PagerDuty Access Controls/Permissions Alerts/Escalation API CPU Monitoring Dashboard Data Aggregation Data Storage Management Email Alerts Email Management Event Logs Incident Management Incident Reporting Inventory Management Issue Management Issue Tracking IT Monitoring IT Reporting Knowledge Base Management Mail Server Monitoring Maintenance Scheduling Mobile Alerts Monitoring Prioritization Project Management Real-Time Notifications Real-Time Reporting Reminders Reporting & Statistics Role-Based Permissions Root Cause Analysis Scheduling Self Service Portal Service Level Agreement (SLA) Management Single Sign On Task Management Third-Party Integrations ## PagerDuty Integrations Amazon EC2 Integration rated undefined from -1 review AppDynamics Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review New Relic Integration rated undefined from -1 review Sumo Logic Integration rated undefined from -1 review Zabbix Integration rated undefined from -1 review See all 43 integrations ## PagerDuty User Reviews ## PagerDuty customer ratings - Overall rating: 4.6/5 - Total reviews: 220 ### Rating distribution - 5 stars: 142 reviews (65%) - 4 stars: 68 reviews (31%) - 3 stars: 9 reviews (4%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (0%) ### Secondary ratings - Ease of use: 4.3/5 - Value for money: 4.2/5 - Customer support: 4.3/5 - Functionality: 4.4/5 --- ### Pager Duty - Proof you get what you pay for - Overall rating: 4/5 - Reviewer: Michael H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for free trial - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We immediately handled the overflow of noise from Nagios, AppDynamics, Dotcom-Monitor, SCOM(from our dc provider) and were able to drop a cellular device using the centralized phone contact with Pager-Duty. We also were able to put our on-call schedule into PagerDuty to realize immediately who was on-call for what product, in what region. There was a very immediate value add realized from even just trialing PagerDuty. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros I tried a competitor's product which was a free notification manager up to 11 people. It took me 3 days to get anywhere with a basic task of integrating 3 of our noisiest alerts. Then I tried the PagerDuty trial and got 2 of our noisiest alerts built out in 1 day. I added 3 more over the next 2 days to go well over the targeted mark. Coworkers were excited to help put time and effort into the system as opposed to the free tool which I couldn't seem to get any traction with. The alerts were immediately available, they were easy to get posting to my cell phone, and adding additional users was a cinch. The tool unfolds and becomes more useful the more time you put into it where some tools you struggle to get right and then you're afraid to make changes. #### Cons The UI is a bit quirky in the scheduler which is a pretty important view if you have a rotating on-call shift you're trying to tie down. There was a lot of "can't delete before you delete elsewhere" scenarios where there could have been a "will also delete these elsewhere, are you sure?" scenarios. What you gain in ease of use and stability in the mobile platform you lose in overall functionality, it is simple almost to a fault and while it seems silly there's no skinning of the mobile app to better suit your personality in a hyper-customized world. I'll know shortly if they're willing to go longer but they seem to be sticklers for the exact trial length + only a little. Corporations interested in putting in a full month long or longer trial that may need that amount of time to show value, create a SOW, and have a PO issued may be stuck in limbo for a few weeks. --- ### A Modern and Reliable Incident Management Platform - PagerDuty - Overall rating: 5/5 - Reviewer: Boyang S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered We have been using PagerDuty for a few months now and have been really pleased with the experience. The incident response capabilities have been invaluable in helping us quickly address any operational issues. The user interface is easy to use and the integration capabilities have been especially helpful. We have experienced a few hiccups with customer support, but otherwise our experience has been positive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros PagerDuty is a modern and reliable incident management platform that has simplified the way our team deals with operational issues. It has an intuitive user interface that makes it easy to navigate and manage all aspects of incident response. It also provides detailed insights on incidents and their root causes, allowing us to quickly identify and address any issues. The integration capabilities have been especially helpful in allowing us to quickly integrate into our existing systems and processes. #### Cons The only downside we have encountered with PagerDuty is that the pricing can be somewhat expensive for smaller businesses. Additionally, the customer support could use some improvement, as responses are sometimes slow. #### Reasons for switching to PagerDuty Compared to other incident management solutions, PagerDuty stands out in terms of its intuitive user interface, detailed insights, and integration capabilities. The ability to quickly integrate with existing systems and processes has been invaluable in streamlining our incident response process. Additionally, the pricing is more reasonable than some of the other solutions on the market. Overall, PagerDuty is an excellent choice for businesses looking for an efficient and reliable incident management platform. --- ### Good alerting tool, confusing to set up - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros We've used this for the past couple years, and it's a great tool that can be set up with various integrations that can be used to call,text or email a developer on call. We even integrated it with Hipchat and Microsoft teams. Escalation policies can be set up and it really helps when one person drops the ball. #### Cons The services, teams and escalation policies is very confusing and hard to set up at first. --- ### Great solution for on-call and incident management for any organisation! - Overall rating: 5/5 - Reviewer: Derek O. - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have implemented PagerDuty across our SRE and Support organizations and are beginning to roll it out to our engineering teams. This is providing us rapid Incident response and rapid engagement of teams to assist during incidents, no matter what time of day it is or where the teams are geographically located. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros PagerDuty very easy to configure and use, I've given access to team leads with no instructions and they've been up and running that day. #### Cons It'd be great if PagerDuty could integrate with all versions of Jira natively without a 3rd party plugin. #### Reasons for switching to PagerDuty VictorOps was complicated to configure and not meeting our business needs. We had 6 PagerDuty domains and 1 VictorOps instance - after surveying those using both PagerDuty and VictorOps it was clear to us PagerDuty was meeting our business needs and had great user acceptance. The teams using VictorOps were perpetually unhappy with it and it was not meeting the business requirements. As a result, we consolidated our PagerDuty domains and expanded its use to include more teams. --- ### Great product, helps us a lot - Overall rating: 5/5 - Reviewer: Pankaj R. - Verified reviewer: Yes - Industry: Online Media - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As much as i hate to see a call from pagerduty, i know its doing its job. Its served the purpose well, its rare that we have to login and change settings since you can ack and resolve from phone, or slack. You could add snooze option to the slackbot, that would be awesome! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - The flow of events, mainly. How it goes from Triggered, to ACK, to resolved with snooze options, it feels natural. - Notification flow: How I can set up to notify my phone, wait two minutes before texting me, and wait five minutes before calling me. - Slack integration #### Cons - Configuration can use some redesign. Its hard to find some settings sometimes. I told a coworker about updating notifications, and it took them a while to figure out where they can do that. - Some important features are hidden behind a higher tier plan, eg: analytics. #### Reasons for choosing PagerDuty I am not sure. I was not involved in the decision process --- ### The best option if you need to be alerted for when things go down - Overall rating: 5/5 - Reviewer: James M. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We were tired of paging everyone all the time on things going down or coming back up. Now it pages one person during business hours only. Also if the server comes back up it'll close the ticket for us and resolve the call. Our admins can now sleep at nights and not have to respond to every page with people trying to figure out who is handling the situation. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Most? There are so many features with pagerduty. I like it only alerts one person on call instead of the old way we use to page people. We use to page everyone on everything. Now it's just the person on call and he doesn't respond it goes to the next person. Very nice setup. #### Cons Scheduling times is a bit difficult for me to grasp, but once you figure it out you only have to set it up once. #### Reasons for choosing PagerDuty Pager duty was cheaper, had more functionality and could auto-resolve tickets with service now. --- ### The standard in on-call notification - Overall rating: 5/5 - Reviewer: James E. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used pagerduty for years, and I have to say I use it as the gold standard for other notification services. So far, competitors either don't have nearly the same level of features, or cost a fortune. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to set up. Inexpensive. Reliable. It has a number of integration options for various monitoring systems, and they are always adding more. They also have generic versioned APIs for any custom software you might bring to the table. #### Cons The Mobile app sometimes has issues refreshing when there is a lot of activity. #### Reasons for choosing PagerDuty Price, features, ease of integration, ease of use. --- ### PagerDuty is the perfect solution for managing our production support team - Overall rating: 5/5 - Reviewer: De Ville W. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. PagerDuty gives us peace of mind. With PagerDuty it's great to know that the right person will be contacted as soon as a production incident is logged. Keeping track of who is on support is no longer a hassle. I can't imagine us managing production support without it, especially considering the fact that the team is spread across multiple continents. I can't recommend it enough! #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros - Great integration support - Mobile app works great and continues to get frequent updates - Flexible configuration options without being overly complicated - Allows us to easily manage our after-hours roster and schedules - Ability to create incident reports is a great time saver #### Cons - Pricing is a bit more than some competitors #### Reasons for choosing PagerDuty PagerDuty is a more polished product and it meets our needs better. #### Reasons for switching to PagerDuty The manual process was confusing to everyone and a pain to maintain. --- ### Pager Duty - Overall rating: 4/5 - Reviewer: Chris G. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Helps monitor critical systems and alerting #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The alerting, even when you turn the volume down on your phone if an alerts triggers the volume will get turned back up for that alarm #### Cons After a few years the price started to increase. #### Reasons for choosing PagerDuty We are actually switching from pagerduty to opsgenie because of cost. --- ### PagerDuty is the defacto incident management software - Overall rating: 5/5 - Reviewer: Adam O. - Verified reviewer: Yes - Industry: E-Learning - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros PagerDuty takes the complication out of scheduling and lets us focus on keeping our services up and healthy. We set the schedule and forget about it. #### Cons The Terraform provider is very buggy. We often find we have to go through multiple rounds of guess and check to get Terraform config to match up with how we want it to end up in PagerDuty. I understand that Terraform is not the primary UX you are focused on but for Terraform power users managing many teams and services it is indispensable. #### Reasons for choosing PagerDuty PagerDuty was really the only game in town when we started with you, but we've looked at the alternatives based on price alone. --- Showing 1 - 10 of 220 Reviews [See All Reviews](https://www.softwareadvice.com/it-management/pagerduty-profile/reviews/) ## PagerDuty Popular Comparisons [Freshservice vs PagerDuty](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/pagerduty/)[ilert vs PagerDuty](https://www.softwareadvice.com/server-monitoring/ilert-profile/vs/pagerduty/)[Site24x7 vs PagerDuty](https://www.softwareadvice.com/it-management/pagerduty-profile/vs/site24x7/)[Datadog vs PagerDuty](https://www.softwareadvice.com/bi/datadog-profile/vs/pagerduty/)[JIRA Service Management vs PagerDuty](https://www.softwareadvice.com/help-desk/jira-service-management-profile/vs/pagerduty/)[OpsGenie vs PagerDuty](https://www.softwareadvice.com/help-desk/opsgenie-profile/vs/pagerduty/)[New Relic vs PagerDuty](https://www.softwareadvice.com/devops/new-relic-one-profile/vs/pagerduty/)[xMatters vs PagerDuty](https://www.softwareadvice.com/it-management/pagerduty-profile/vs/xmatters/)[Salesforce Service Cloud vs PagerDuty](https://www.softwareadvice.com/it-management/pagerduty-profile/vs/service-cloud/)[HaloITSM vs PagerDuty](https://www.softwareadvice.com/itsm/haloitsm-profile/vs/pagerduty/) [Compare All Alternatives](https://www.softwareadvice.com/it-management/pagerduty-profile/alternatives/) ## Other Top Recommended Incident Management Software [VelocityEHS](https://www.softwareadvice.com/compliance/velocityehs-profile/) **4.4** (85) Recently recommended **26** times [Resolver](https://www.softwareadvice.com/pci-compliance/grc-cloud-profile/) **4.4** (80) Recently recommended **20** times [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (298) Recently recommended **11** times [HSI](https://www.softwareadvice.com/manufacturing/hsi-profile/) **4.6** (79) Recently recommended **7** times Stuck Between Options? Our experts can help you compare PagerDuty with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice