--- title: "PagerDuty Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of PagerDuty. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if PagerDuty is a good fit for you!" source_url: "https://www.softwareadvice.com/it-management/pagerduty-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Incident Management Software](https://www.softwareadvice.com/incident-management/) / [PagerDuty](https://www.softwareadvice.com/it-management/pagerduty-profile/) / PagerDuty Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/it-management/pagerduty-profile/) Reviews [Alternatives](https://www.softwareadvice.com/it-management/pagerduty-profile/alternatives/) # PagerDuty User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 221 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.3/5 - Value for money: 4.2/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 142 reviews (64%) - 4 stars: 69 reviews (31%) - 3 stars: 9 reviews (4%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (0%) ### Most mentioned pros - PagerDuty has been a reliable tool for handling on-call responsibilities and production incidents. - The integrations with monitoring and infrastructure tools are also easy to configure. - I love that it has unique push notifications that I can set on my phone to get through my do not disturb at night. ### Most mentioned cons - It took me an hour to figure out how to remove someone from an escalation policy because I couldn’t delete him from the team because he was on an escalation policy! - The cost model can be a little confusing and/or opaque. - It is missing night mode feature on web version and it is difficult to view the screen at night, on the other hand mobile application has it. ## PagerDuty customer reviews Showing reviews 1-25 of 221 (page 1). ### Pager Duty - Proof you get what you pay for - Overall rating: 4/5 - Reviewer: Michael H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for free trial - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We immediately handled the overflow of noise from Nagios, AppDynamics, Dotcom-Monitor, SCOM(from our dc provider) and were able to drop a cellular device using the centralized phone contact with Pager-Duty. We also were able to put our on-call schedule into PagerDuty to realize immediately who was on-call for what product, in what region. There was a very immediate value add realized from even just trialing PagerDuty. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros I tried a competitor's product which was a free notification manager up to 11 people. It took me 3 days to get anywhere with a basic task of integrating 3 of our noisiest alerts. Then I tried the PagerDuty trial and got 2 of our noisiest alerts built out in 1 day. I added 3 more over the next 2 days to go well over the targeted mark. Coworkers were excited to help put time and effort into the system as opposed to the free tool which I couldn't seem to get any traction with. The alerts were immediately available, they were easy to get posting to my cell phone, and adding additional users was a cinch. The tool unfolds and becomes more useful the more time you put into it where some tools you struggle to get right and then you're afraid to make changes. #### Cons The UI is a bit quirky in the scheduler which is a pretty important view if you have a rotating on-call shift you're trying to tie down. There was a lot of "can't delete before you delete elsewhere" scenarios where there could have been a "will also delete these elsewhere, are you sure?" scenarios. What you gain in ease of use and stability in the mobile platform you lose in overall functionality, it is simple almost to a fault and while it seems silly there's no skinning of the mobile app to better suit your personality in a hyper-customized world. I'll know shortly if they're willing to go longer but they seem to be sticklers for the exact trial length + only a little. Corporations interested in putting in a full month long or longer trial that may need that amount of time to show value, create a SOW, and have a PO issued may be stuck in limbo for a few weeks. --- ### Great solution for on-call and incident management for any organisation! - Overall rating: 5/5 - Reviewer: Derek O. - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have implemented PagerDuty across our SRE and Support organizations and are beginning to roll it out to our engineering teams. This is providing us rapid Incident response and rapid engagement of teams to assist during incidents, no matter what time of day it is or where the teams are geographically located. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros PagerDuty very easy to configure and use, I've given access to team leads with no instructions and they've been up and running that day. #### Cons It'd be great if PagerDuty could integrate with all versions of Jira natively without a 3rd party plugin. #### Reasons for switching to PagerDuty VictorOps was complicated to configure and not meeting our business needs. We had 6 PagerDuty domains and 1 VictorOps instance - after surveying those using both PagerDuty and VictorOps it was clear to us PagerDuty was meeting our business needs and had great user acceptance. The teams using VictorOps were perpetually unhappy with it and it was not meeting the business requirements. As a result, we consolidated our PagerDuty domains and expanded its use to include more teams. --- ### Good alerting tool, confusing to set up - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros We've used this for the past couple years, and it's a great tool that can be set up with various integrations that can be used to call,text or email a developer on call. We even integrated it with Hipchat and Microsoft teams. Escalation policies can be set up and it really helps when one person drops the ball. #### Cons The services, teams and escalation policies is very confusing and hard to set up at first. --- ### Great product, helps us a lot - Overall rating: 5/5 - Reviewer: Pankaj R. - Verified reviewer: Yes - Industry: Online Media - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As much as i hate to see a call from pagerduty, i know its doing its job. Its served the purpose well, its rare that we have to login and change settings since you can ack and resolve from phone, or slack. You could add snooze option to the slackbot, that would be awesome! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - The flow of events, mainly. How it goes from Triggered, to ACK, to resolved with snooze options, it feels natural. - Notification flow: How I can set up to notify my phone, wait two minutes before texting me, and wait five minutes before calling me. - Slack integration #### Cons - Configuration can use some redesign. Its hard to find some settings sometimes. I told a coworker about updating notifications, and it took them a while to figure out where they can do that. - Some important features are hidden behind a higher tier plan, eg: analytics. #### Reasons for choosing PagerDuty I am not sure. I was not involved in the decision process --- ### The best option if you need to be alerted for when things go down - Overall rating: 5/5 - Reviewer: James M. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We were tired of paging everyone all the time on things going down or coming back up. Now it pages one person during business hours only. Also if the server comes back up it'll close the ticket for us and resolve the call. Our admins can now sleep at nights and not have to respond to every page with people trying to figure out who is handling the situation. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Most? There are so many features with pagerduty. I like it only alerts one person on call instead of the old way we use to page people. We use to page everyone on everything. Now it's just the person on call and he doesn't respond it goes to the next person. Very nice setup. #### Cons Scheduling times is a bit difficult for me to grasp, but once you figure it out you only have to set it up once. #### Reasons for choosing PagerDuty Pager duty was cheaper, had more functionality and could auto-resolve tickets with service now. --- ### The standard in on-call notification - Overall rating: 5/5 - Reviewer: James E. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used pagerduty for years, and I have to say I use it as the gold standard for other notification services. So far, competitors either don't have nearly the same level of features, or cost a fortune. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to set up. Inexpensive. Reliable. It has a number of integration options for various monitoring systems, and they are always adding more. They also have generic versioned APIs for any custom software you might bring to the table. #### Cons The Mobile app sometimes has issues refreshing when there is a lot of activity. #### Reasons for choosing PagerDuty Price, features, ease of integration, ease of use. --- ### PagerDuty is the perfect solution for managing our production support team - Overall rating: 5/5 - Reviewer: De Ville W. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. PagerDuty gives us peace of mind. With PagerDuty it's great to know that the right person will be contacted as soon as a production incident is logged. Keeping track of who is on support is no longer a hassle. I can't imagine us managing production support without it, especially considering the fact that the team is spread across multiple continents. I can't recommend it enough! #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros - Great integration support - Mobile app works great and continues to get frequent updates - Flexible configuration options without being overly complicated - Allows us to easily manage our after-hours roster and schedules - Ability to create incident reports is a great time saver #### Cons - Pricing is a bit more than some competitors #### Reasons for choosing PagerDuty PagerDuty is a more polished product and it meets our needs better. #### Reasons for switching to PagerDuty The manual process was confusing to everyone and a pain to maintain. --- ### Pager Duty - Overall rating: 4/5 - Reviewer: Chris G. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Helps monitor critical systems and alerting #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The alerting, even when you turn the volume down on your phone if an alerts triggers the volume will get turned back up for that alarm #### Cons After a few years the price started to increase. #### Reasons for choosing PagerDuty We are actually switching from pagerduty to opsgenie because of cost. --- ### PagerDuty is the defacto incident management software - Overall rating: 5/5 - Reviewer: Adam O. - Verified reviewer: Yes - Industry: E-Learning - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros PagerDuty takes the complication out of scheduling and lets us focus on keeping our services up and healthy. We set the schedule and forget about it. #### Cons The Terraform provider is very buggy. We often find we have to go through multiple rounds of guess and check to get Terraform config to match up with how we want it to end up in PagerDuty. I understand that Terraform is not the primary UX you are focused on but for Terraform power users managing many teams and services it is indispensable. #### Reasons for choosing PagerDuty PagerDuty was really the only game in town when we started with you, but we've looked at the alternatives based on price alone. --- ### Value for money - Overall rating: 5/5 - Reviewer: Vedarth K. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Web application is seamless and we had to contact support for any kind of question. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Seamless workflow management, once the workflow is setup everything works just as expected. PagerDuty has many integrations which allows us to setup alerts just by choosing the application, which is a great thing for small teams where development costs are very high. #### Cons Cannot think of anything from my standpoint, we are a small team and PagerDuty has everything we need and it works as expected every single time. #### Reasons for choosing PagerDuty PagerDuty had more integrations and it was more suitable for our team. We wanted to spend less time in setting up the alerting system. --- ### pager duty a complement tool for your main monitoring tool - Overall rating: 5/5 - Reviewer: Guillermo B. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pager duty is a fantastic product for alerting and is a complement for monitoring when the internal monitoring fail. The external checks executed by Pager Duty are a life saving #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The real time alerting is a featuring that I require especially the push notifications and the SMS and calls #### Cons That require to install a client in my mobile that use a lot of battery but that won't be a issue in general --- ### Best incident reporting tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered Pager duty has been keeping us out of major incidents for a long time. It lets us to come up with alert content with HTML57markup, so anyone can understand it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I really like its incident reporting feature and integration. It is very easy to integrate any system with Pagerduty. Apart from its email, it can notify in other communication platforms as well, which makes it very convenient to browse through its history and configure custom alerts. #### Cons It's alerting feature is good and it can alert immediately. At times we receive alerts due to transient failure which could be ignored. So It will be great if we could have aggregate and process the datapoints before sending notification. --- ### Pager duty review - Overall rating: 5/5 - Reviewer: Serhii M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Fully satisfied with this product, for such a price a really good application. Easy to setup, maintain and use. Highly recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Application is amazing, simple interface, notifications are delivered right on time, sound notification works amazing, so it doesn’t matter day or night time you will know everything what is going on, no matter where you’re at. The size of the application on your mobile device is tiny compare to other similar applications, but it provides you with all the necessary features for 24/7 support. Integration with Jira works amazing, no problems at all. Price is lower compare to similar products. #### Cons It is missing night mode feature on web version and it is difficult to view the screen at night, on the other hand mobile application has it. It would be also great to have a chance to place different sound notifications on different Incidents. Also mobile application is missing face id or any other security log in recognition. --- ### Best in breed incident and on call management - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pagerduty is an excellent tool to enable on-call teams to response to and collaborate on operational issues with ease. The wealth of integrations with other popular tooling make it the go to option for many people. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Quick to implement and scale and it helps the organization to respond to and resolve incidents in a timely and effective manner. Features such as real-time alerts, on-call scheduling, and incident tracking and reporting are excellent. #### Cons The cost model can be a little confusing and/or opaque. The reporting module, in my opinion, should be included with the base product --- ### Easy notifications and escalation - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros We have been using PagerDuty for years for incident management and it has been a key part of our business. We mainly use the notifications and incident escalation side which automatically adjusts to the on call schedules we set. #### Cons We haven't anything bad to say about the product as it does everything we need and does it very well. --- ### Does way more than what is on the box if people knows to use it. - Overall rating: 5/5 - Reviewer: Soumya j. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall its been amazing and always a friend of operations team now spreading to development teams. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros - Setting up override is 30 seconds task. - Reminder of when Im going on-call and my own notification settings is a life saviour. - Slack integration - Api integration - Postmortems made easier. - ITIL followed in the core in an automated fashion making incident management a cake walk. #### Cons - No way to export the schedule to excel. Only option is to do a calendar export. Which is not what a team lead or manager will want to do payroll. - Would be nicer to have billing based on number of schedules/services rather than number of users as we are in a devops world where all need to be able to login/resolve alerts. This forces teams to limit access taking them away from being "devops". - I am not a big fan of the schedule UI. It will be nicer to have days separated with lines on the rota. - In general the amount of invested on this tool is very minimal by a user, so it is worth simplifying schedules and services for people to understand it easier. The word service itself is misleading for the users. #### Reasons for choosing PagerDuty Not the decision maker. --- ### An Excellent Service for Orgs with complex alerting needs - Overall rating: 5/5 - Reviewer: Danny F. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. PagerDuty has met all of our needs to-date. We reassess vendors regularly, and have yet to try someone else. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros PagerDuty has an incredible featureset that spans just about every "on call" use case you could dream up. They highlight new use cases regularly in blog posts and Account Management is pretty solid. #### Cons Pricing is far higher than competitors which makes it a tough pill to swallow with annual billing. There's not much focus on controlling costs and very little leniency on things like prorating user seats if we have a new hire (it appears to be billed as a full month). With the highest price point in the industry, Account Managers usually have leniency to retain customers by avoiding these nickel-and-dime approaches to billing. --- ### PagerDuty Review. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros PagerDuty is the best incident management platform out there helping manage incidents across our platforms to manage issues and centralize all of them in a centralized place. #### Cons Integrations can be tough and confusing to make happen is the one big gripe I have with PagerDuty, some times it feels like there isnt a single standard. --- ### Achieving zero downtime and 24X7 oncall made easier - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience has been very seamless. Very easy to setup and use. But a little on the expensive side. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Functionality: 5/5 #### Pros - Easy Integrations - Simple User Interface, very easy to navigate - Lots of features and functionalities - Very easy to setup - Schedule creation and setting up rotation #### Cons Pagerduty is definitely the leader in this space, but it is fairly expensive and hence we have started looking at other options. --- ### Excellent Product - Overall rating: 5/5 - Reviewer: Danny C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Having PagerDuty set up to trigger alarms to will notify my team is truly priceless. Whether we are on duty, or in an On-Call scenario, PagerDuty is always around to let us know when things go wrong. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I love how reliable PagerDuty is. My company has PagerDuty implemented for not only our On-Call regiment, but also with alerting. Since we've been using PagerDuty, we've ALWAYS been notified of issues that we've created alerts for. Sure, it's not always fun to receive a call when On-Call, but we can always rely on PagerDuty to be functioning correctly to ensure we are informed in the most critical of moments. Keep up the good work! #### Cons No cons to report, honestly. Other than having a critical moment where PagerDuty is having to be utilized. However that is no fault of the PD Team! --- ### Hello from an SRE - Overall rating: 4/5 - Reviewer: Ross D. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 501-1000 employees - Product usage: Used monthly for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. PagerDuty is a service which allows my job to wake me up at 3am to be sad about malfunctioning computers. This means that PagerDuty is both something I rely on and low-key resent. It does its job well, and I yearn for the day when our stack is robust enough that I never have to remember PD exists ever again. ;-P #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros PagerDuty lets us centralize our notifications, with a good and reliable degree of user control over how pages are delivered. It integrates well with a vast panoply of other services. PD is reliable on iOS, Android, and via SMS and phone. #### Cons Managing calendars via the web UI is phenomenally hard, especially for modeling rotations of any complexity. For instance: we do a primary/secondary incident command rotation, in which the secondary handles day-time on-call and the primary handles off-hours. Currently, this requires us to model four different escalation policies, which would be horribly complex to manage *without* having teams in three time zones, which we do. We also suffer during outages for the lack of a "acknowledge all incoming pages" button. As an incident commander, when I'm trying to manage comms around incidents and system failures, having to *also* manage a pager going off every sixty seconds is, at best, horrendous. We badly need a "current status, open incident" that auto-acks whatever comes in and, say, converts them to summary push-notifications or some other "just an FYI, this other stuff happened" digest. --- ### Pagerduty is Life Safer for DBA - Overall rating: 5/5 - Reviewer: Narinder S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall We are happy with this product from first day as it ease lot of manual intervention for any failure or critical alert which help us to maintain our SLA #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Pagerduty is one of the premium product that provides the best oncall features for any organization which is looking less manual ways to manage the escalation, Pagerduty provides web interface along with Mobile app and integration with lot of API's (e.g Slack) which makes this product very useful for Infrastructure,DBA and Help Desk teams. #### Cons So far i don't see any noticeable short coming which need to be explored ,i have they will add more features in their mobile app along with little bit more stability as sometime their mobile app crashes on Andriod. --- ### Set it and forget it - Overall rating: 5/5 - Reviewer: Cheryl (Cheri) K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Over all, it is easy and reliable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It was fairly easy to set up and once it is, you almost never have to change it. #### Cons Sometimes, the pages that come in are not the usual ones and you have to add the number to the "Not spam" list or add it to the contact info on the cell phone --- ### It is hard to beat PagerDuty for the functionality and itegration into alerting systems - Overall rating: 4/5 - Reviewer: Brian J. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. On-call rotations are managed through PagerDuty and it allows each functional area to build their own escalation procedures. We are exploring the newly added teams and business process functionality of the software to improve collaborative efforts between teams. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Lots of Integrations with other tools and ways to integrate even without commercial integrations, with RESTful interfaces and email integrations. #### Cons Working with the software renewal and licensing aspects of the software has been challenging. There were some legal snafu's that made getting the agreement signed quite a chore. #### Reasons for choosing PagerDuty Generally PagerDuty had more Integration options with about the same functionality. --- ### Good useful tool - Overall rating: 4/5 - Reviewer: Matthew N. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I used PagerDuty to go along with ticket tracking for a project I worked on. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros I liked the features that PagerDuty offered. I found them unique and useful. Also allowing for integrations is nice. #### Cons I did not like the UI, found it a bit cluttered and confusing. ## More reviews [Next reviews](https://www.softwareadvice.com/it-management/pagerduty-profile/reviews/?page=2) --- PagerDuty Reviews, Pros and Cons - 2026 Software Advice