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> Reviews of PagerDuty. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if PagerDuty is a good fit for you!

Source: https://www.softwareadvice.com/it-management/pagerduty-profile/reviews

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PagerDuty Reviews

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[Overview](https://www.softwareadvice.com/it-management/pagerduty-profile/)

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# PagerDuty Reviews

## Reviews Summary

## Overall Rating

4.6

* * *

## Ratings Breakdown

5

(142)

4

(67)

3

(9)

2

(0)

1

(1)

## Secondary Ratings

Ease-of-use

4.3

Customer Support

4.4

Value for money

4.2

Functionality

4.4

* * *

### Pros

"I love that it has unique push notifications that I can set on my phone to get through my do not disturb at night."

"PagerDuty is the best incident management platform out there helping manage incidents across our platforms to manage issues and centralize all of them in a centralized place."

"Very simple ui, any one can set up for their team easiely."

### Cons

"It took me an hour to figure out how to remove someone from an escalation policy because I couldn’t delete him from the team because he was on an escalation policy!"

"It is missing night mode feature on web version and it is difficult to view the screen at night, on the other hand mobile application has it."

"The cost model can be a little confusing and/or opaque."

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PagerDuty Reviews, Pros and Cons - 2026 Software Advice