--- title: "PagerDuty Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of PagerDuty. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if PagerDuty is a good fit for you!" source_url: "https://www.softwareadvice.com/it-management/pagerduty-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Incident Management Software](https://www.softwareadvice.com/incident-management/) / [PagerDuty](https://www.softwareadvice.com/it-management/pagerduty-profile/) / PagerDuty Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/it-management/pagerduty-profile/) Reviews [Alternatives](https://www.softwareadvice.com/it-management/pagerduty-profile/alternatives/) # PagerDuty User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 220 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.3/5 - Value for money: 4.2/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 142 reviews (65%) - 4 stars: 68 reviews (31%) - 3 stars: 9 reviews (4%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (0%) ### Most mentioned pros - PagerDuty has been a reliable tool for handling on-call responsibilities and production incidents. - The integrations with monitoring and infrastructure tools are also easy to configure. - I love that it has unique push notifications that I can set on my phone to get through my do not disturb at night. ### Most mentioned cons - It took me an hour to figure out how to remove someone from an escalation policy because I couldn’t delete him from the team because he was on an escalation policy! - The cost model can be a little confusing and/or opaque. - It is missing night mode feature on web version and it is difficult to view the screen at night, on the other hand mobile application has it. ## PagerDuty customer reviews Showing reviews 1-25 of 220 (page 1). ### Pager Duty - Proof you get what you pay for - Overall rating: 4/5 - Reviewer: Michael H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for free trial - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We immediately handled the overflow of noise from Nagios, AppDynamics, Dotcom-Monitor, SCOM(from our dc provider) and were able to drop a cellular device using the centralized phone contact with Pager-Duty. We also were able to put our on-call schedule into PagerDuty to realize immediately who was on-call for what product, in what region. There was a very immediate value add realized from even just trialing PagerDuty. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros I tried a competitor's product which was a free notification manager up to 11 people. It took me 3 days to get anywhere with a basic task of integrating 3 of our noisiest alerts. Then I tried the PagerDuty trial and got 2 of our noisiest alerts built out in 1 day. I added 3 more over the next 2 days to go well over the targeted mark. Coworkers were excited to help put time and effort into the system as opposed to the free tool which I couldn't seem to get any traction with. The alerts were immediately available, they were easy to get posting to my cell phone, and adding additional users was a cinch. The tool unfolds and becomes more useful the more time you put into it where some tools you struggle to get right and then you're afraid to make changes. #### Cons The UI is a bit quirky in the scheduler which is a pretty important view if you have a rotating on-call shift you're trying to tie down. There was a lot of "can't delete before you delete elsewhere" scenarios where there could have been a "will also delete these elsewhere, are you sure?" scenarios. What you gain in ease of use and stability in the mobile platform you lose in overall functionality, it is simple almost to a fault and while it seems silly there's no skinning of the mobile app to better suit your personality in a hyper-customized world. I'll know shortly if they're willing to go longer but they seem to be sticklers for the exact trial length + only a little. Corporations interested in putting in a full month long or longer trial that may need that amount of time to show value, create a SOW, and have a PO issued may be stuck in limbo for a few weeks. --- ### A Modern and Reliable Incident Management Platform - PagerDuty - Overall rating: 5/5 - Reviewer: Boyang S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered We have been using PagerDuty for a few months now and have been really pleased with the experience. The incident response capabilities have been invaluable in helping us quickly address any operational issues. The user interface is easy to use and the integration capabilities have been especially helpful. We have experienced a few hiccups with customer support, but otherwise our experience has been positive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros PagerDuty is a modern and reliable incident management platform that has simplified the way our team deals with operational issues. It has an intuitive user interface that makes it easy to navigate and manage all aspects of incident response. It also provides detailed insights on incidents and their root causes, allowing us to quickly identify and address any issues. The integration capabilities have been especially helpful in allowing us to quickly integrate into our existing systems and processes. #### Cons The only downside we have encountered with PagerDuty is that the pricing can be somewhat expensive for smaller businesses. Additionally, the customer support could use some improvement, as responses are sometimes slow. #### Reasons for switching to PagerDuty Compared to other incident management solutions, PagerDuty stands out in terms of its intuitive user interface, detailed insights, and integration capabilities. The ability to quickly integrate with existing systems and processes has been invaluable in streamlining our incident response process. Additionally, the pricing is more reasonable than some of the other solutions on the market. Overall, PagerDuty is an excellent choice for businesses looking for an efficient and reliable incident management platform. --- ### Good alerting tool, confusing to set up - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros We've used this for the past couple years, and it's a great tool that can be set up with various integrations that can be used to call,text or email a developer on call. We even integrated it with Hipchat and Microsoft teams. Escalation policies can be set up and it really helps when one person drops the ball. #### Cons The services, teams and escalation policies is very confusing and hard to set up at first. --- ### Great solution for on-call and incident management for any organisation! - Overall rating: 5/5 - Reviewer: Derek O. - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have implemented PagerDuty across our SRE and Support organizations and are beginning to roll it out to our engineering teams. This is providing us rapid Incident response and rapid engagement of teams to assist during incidents, no matter what time of day it is or where the teams are geographically located. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros PagerDuty very easy to configure and use, I've given access to team leads with no instructions and they've been up and running that day. #### Cons It'd be great if PagerDuty could integrate with all versions of Jira natively without a 3rd party plugin. #### Reasons for switching to PagerDuty VictorOps was complicated to configure and not meeting our business needs. We had 6 PagerDuty domains and 1 VictorOps instance - after surveying those using both PagerDuty and VictorOps it was clear to us PagerDuty was meeting our business needs and had great user acceptance. The teams using VictorOps were perpetually unhappy with it and it was not meeting the business requirements. As a result, we consolidated our PagerDuty domains and expanded its use to include more teams. --- ### Great product, helps us a lot - Overall rating: 5/5 - Reviewer: Pankaj R. - Verified reviewer: Yes - Industry: Online Media - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As much as i hate to see a call from pagerduty, i know its doing its job. Its served the purpose well, its rare that we have to login and change settings since you can ack and resolve from phone, or slack. You could add snooze option to the slackbot, that would be awesome! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - The flow of events, mainly. How it goes from Triggered, to ACK, to resolved with snooze options, it feels natural. - Notification flow: How I can set up to notify my phone, wait two minutes before texting me, and wait five minutes before calling me. - Slack integration #### Cons - Configuration can use some redesign. Its hard to find some settings sometimes. I told a coworker about updating notifications, and it took them a while to figure out where they can do that. - Some important features are hidden behind a higher tier plan, eg: analytics. #### Reasons for choosing PagerDuty I am not sure. I was not involved in the decision process --- ### The best option if you need to be alerted for when things go down - Overall rating: 5/5 - Reviewer: James M. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We were tired of paging everyone all the time on things going down or coming back up. Now it pages one person during business hours only. Also if the server comes back up it'll close the ticket for us and resolve the call. Our admins can now sleep at nights and not have to respond to every page with people trying to figure out who is handling the situation. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Most? There are so many features with pagerduty. I like it only alerts one person on call instead of the old way we use to page people. We use to page everyone on everything. Now it's just the person on call and he doesn't respond it goes to the next person. Very nice setup. #### Cons Scheduling times is a bit difficult for me to grasp, but once you figure it out you only have to set it up once. #### Reasons for choosing PagerDuty Pager duty was cheaper, had more functionality and could auto-resolve tickets with service now. --- ### The standard in on-call notification - Overall rating: 5/5 - Reviewer: James E. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used pagerduty for years, and I have to say I use it as the gold standard for other notification services. So far, competitors either don't have nearly the same level of features, or cost a fortune. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to set up. Inexpensive. Reliable. It has a number of integration options for various monitoring systems, and they are always adding more. They also have generic versioned APIs for any custom software you might bring to the table. #### Cons The Mobile app sometimes has issues refreshing when there is a lot of activity. #### Reasons for choosing PagerDuty Price, features, ease of integration, ease of use. --- ### PagerDuty is the perfect solution for managing our production support team - Overall rating: 5/5 - Reviewer: De Ville W. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. PagerDuty gives us peace of mind. With PagerDuty it's great to know that the right person will be contacted as soon as a production incident is logged. Keeping track of who is on support is no longer a hassle. I can't imagine us managing production support without it, especially considering the fact that the team is spread across multiple continents. I can't recommend it enough! #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros - Great integration support - Mobile app works great and continues to get frequent updates - Flexible configuration options without being overly complicated - Allows us to easily manage our after-hours roster and schedules - Ability to create incident reports is a great time saver #### Cons - Pricing is a bit more than some competitors #### Reasons for choosing PagerDuty PagerDuty is a more polished product and it meets our needs better. #### Reasons for switching to PagerDuty The manual process was confusing to everyone and a pain to maintain. --- ### Pager Duty - Overall rating: 4/5 - Reviewer: Chris G. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Helps monitor critical systems and alerting #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The alerting, even when you turn the volume down on your phone if an alerts triggers the volume will get turned back up for that alarm #### Cons After a few years the price started to increase. #### Reasons for choosing PagerDuty We are actually switching from pagerduty to opsgenie because of cost. --- ### PagerDuty is the defacto incident management software - Overall rating: 5/5 - Reviewer: Adam O. - Verified reviewer: Yes - Industry: E-Learning - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros PagerDuty takes the complication out of scheduling and lets us focus on keeping our services up and healthy. We set the schedule and forget about it. #### Cons The Terraform provider is very buggy. We often find we have to go through multiple rounds of guess and check to get Terraform config to match up with how we want it to end up in PagerDuty. I understand that Terraform is not the primary UX you are focused on but for Terraform power users managing many teams and services it is indispensable. #### Reasons for choosing PagerDuty PagerDuty was really the only game in town when we started with you, but we've looked at the alternatives based on price alone. --- ### PagerDuty Is an Accurate Tool that Has Excellent Capabilities - Overall rating: 5/5 - Reviewer: Mahatma A. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am impressed by the advanced features of this incident management solution. PagerDuty has been secure and reliable to use. I love its ease of use. #### Cons PagerDuty has been a powerful and highly reliable incident management solution. I have no dislikes for PagerDuty. --- ### Best incident reporting tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered Pager duty has been keeping us out of major incidents for a long time. It lets us to come up with alert content with HTML57markup, so anyone can understand it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I really like its incident reporting feature and integration. It is very easy to integrate any system with Pagerduty. Apart from its email, it can notify in other communication platforms as well, which makes it very convenient to browse through its history and configure custom alerts. #### Cons It's alerting feature is good and it can alert immediately. At times we receive alerts due to transient failure which could be ignored. So It will be great if we could have aggregate and process the datapoints before sending notification. --- ### Pager duty review - Overall rating: 5/5 - Reviewer: Serhii M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Fully satisfied with this product, for such a price a really good application. Easy to setup, maintain and use. Highly recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Application is amazing, simple interface, notifications are delivered right on time, sound notification works amazing, so it doesn’t matter day or night time you will know everything what is going on, no matter where you’re at. The size of the application on your mobile device is tiny compare to other similar applications, but it provides you with all the necessary features for 24/7 support. Integration with Jira works amazing, no problems at all. Price is lower compare to similar products. #### Cons It is missing night mode feature on web version and it is difficult to view the screen at night, on the other hand mobile application has it. It would be also great to have a chance to place different sound notifications on different Incidents. Also mobile application is missing face id or any other security log in recognition. --- ### Very dependable alerts and notifications service - Overall rating: 5/5 - Reviewer: Alexander J. - Verified reviewer: Yes - Industry: Banking - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros Pagerduty has been the de facto standard for real-time notifications of on-call engineers in several IT product teams that I’ve worked in. It was easy to set up, integrates well with Slack and notifies the right people reliably and automatically. I really like the flexibly configurable notification rules (for example, send me a push notification first, then if I don’t acknowledge the issue, follow up with a text message, then a phone call, lastly try my personal phone number) #### Cons The UI of the PagerDuty dashboard is not very discoverable, making it difficult to learn about many of the advanced features and configuration options --- ### The best in their sector - Overall rating: 5/5 - Reviewer: Marcos F. - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered My overall experience it's that it's a great product. If you need an incident management tool it's the best in their sector and it works as expected but it lacks of some basic features and a really bad documentation that will drive you crazy. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros What I like the most is the perfect work Pagerduty does at its job, alerting and incident management. We can get alerted in a very granular way, the alerts are great, the statistics about previous alerts too. It just do what you need it to do. #### Cons The things I dislike is the really bad documentation PagerDuty does and the horrible User Interface, you never find what you need to find. Also it needs some necessary features that for any reason people are requesting from years ago and they still not working on them like the ability to leave empty on-call schedules (due to bank holidays or vacation) --- ### Incident Management Expert - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Incident management, alerting, reporting. Escalations. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Escalation matrix. Easy to use. Multiple integrations with the market available critical tools. #### Cons It was wasy to integrate. Up and running in short span of time. All good. --- ### Get alerted when your services go down or on urgent mails from the customer, and track it - Overall rating: 5/5 - Reviewer: MANAS M. - Verified reviewer: Yes - Industry: Retail - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. PagerDuty has continually helped us in identifying the unusual issues and edge cases, now our product is stable, and we ensure high availability of our services , it has been a great experience with it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros You can use pager duty for different purpose to get alerted and track the alert till the alert was addressed, we use it for the alert on service down and failures, so that the product issue can be addressed and fixed at the earliest, Pagerduty serves this purpose good, it alerts in different mediums and at different levels, and there is a rotation policy, if a level 1 user dose not addresses then it alerts the level 2 user and this rotation gos on till the issue is properly addressed, and there are good features like time tracking, historic analysis , team groping, different alert policies, scheduling the users to be on call, snoozing the alert, escalating to other user, etc #### Cons some times the web UI becomes slow, the app version dose not have all the features that the web version has --- ### Be alerted when your process or application fails, to ensure high avilablety - Overall rating: 5/5 - Reviewer: Mahesh K. - Verified reviewer: Yes - Industry: Retail - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This is a good way to keep our applications in a highly available state, it is really useful and great tool to have #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This Tool is simple and effect, the sole purpose of this tool is to alert the developer, and keep track the alert was resolved or not, so , there are escalation policies that can be defined, such that when a primary user dose not acknowledge the alert, it wold be escalated to a other user in the list ,order wise there are different type of alerts hards and soft, so we can set different notification methods for both, supported notification mediums, phone call, SMS, app notification, email etc.. We can add note for all alerted insedents, we can see the history of alerts and to come to a conclusion and fix it for a long term, they have a great support team #### Cons I don't see any issues with the service, some times even if we resolve the alert in the web UI, we still receive the call --- ### After hours queue management hasn't been easier - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. If you don't have a 24-hour support center/team, this is a great tool to manage your queue in after hours scenarios. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very simple to manage and make adjustments to the operational flow for our team. The app is straightforward and works well. Text message and phone call features also are very hepful. #### Cons The setup wasn't the easiest. Integrating our support took a little time to ensure that it was functioning correctly. --- ### Immediate Support Team Engagement - Overall rating: 5/5 - Reviewer: Mila C. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I was an IT Lead at the Service Desk when I used this tool most. Being an overnight team member, we needed to engage on-call support whenever we had a widespread issue. Our needed support was pinged appropriately and we received the support we needed thanks to this software. #### Cons Too many e-mails generated out to support groups --- ### I have used pagerduty in my previous assignments. It's really a cool tool and on time. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Product usage: Used daily for more than 2 years - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Timely alerting and love the pagerduty smartphone app user friendliness.the best part of this app is integration with almost anything. Good work on that. #### Cons Only grieveance I have is they have lot of improvements scope in their support team. I have had a not the best experience whenever I needed technical support. --- ### Pager Duty is powerful tool used for production support in a best way. - Overall rating: 4/5 - Reviewer: laura c. - Verified reviewer: Yes - Product usage: Used other for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pager Duty consists of quite simple set up. It provides quick alerts for all sorts of incidents. It is integrated with the most common and famous monitoring and technology sites which is considered to be the most interesting feature. This is the straight forward app that works very well. It's feature of text messaging and phone call are equally helpful. Simply by login on call process, one can easily see schedule for all the team workers involved. #### Cons There are not any downsides of this software. One of the issue is setting up escalation levels in the beginning seems to be difficult. While integrating our support, it takes quite long time to make sure whether it is working correctly. --- ### Pagerduty expensive but solid incident management solution - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Does what it is supposed to do well, UX a bit confusing #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Easy to setup, de-facto standard for incident management and on-call rotations. #### Cons Expensive, and the on-call schedules with overlays are a bit confusing. --- ### Great but complex pricing and add-ons - Overall rating: 5/5 - Reviewer: James B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros PagerDuty has helped our business bring global teams onboard as we've completed several acquisitions this year. We've found onboarding to be easy and pain free. #### Cons The billing model and optional extras are both confusing and expensive. With over 500 users on our account, if I want just a select few to be "Super Admins" with access to the advanced analytics, I can't. I would need to upgrade all 500 users at a tremendous amount of money. I think PagerDuty need to do a better job at user segmentation and profiling, allowing upgrade and bolt-ons for selected users only. #### Reasons for choosing PagerDuty PagerDuty at the time seemed far more mature. --- ### Best alerting system! - Overall rating: 5/5 - Reviewer: Dinesh D. - Verified reviewer: Yes - Industry: Computer Software - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been using this application for over 2 years now and we use it to monitor our production batch over night. i have never seen this application has missed to alert any failures. Tracking and resolving the incident are very easy. #### Cons Mobile applicatiom is not good as web application. No flexibility on swtiching on call persons quickly. ## More reviews [Next reviews](https://www.softwareadvice.com/it-management/pagerduty-profile/reviews/?page=2) --- PagerDuty Reviews, Pros and Cons - 2026 Software Advice