Alloy Navigator vs ManageEngine ServiceDesk Plus
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.2 / 5
4.2 / 5
Value for Money
4.5 / 5
4.3 / 5
Customer Support
4.6 / 5
4.2 / 5
Functionality
4.4 / 5
4.4 / 5
Last Review Written
November 16, 2023
August 31, 2024
Pros/Cons
Pros
- I was responsible for selecting and implementing a new solution. From start to finish, my experience with this tool has been excellent.
- The help desk and software licensing components really save a lot of time and are easy to use. I've been able to use the software licensing piece to fulfill a Microsoft audit with ease.
- Customer service is extremely helpful in customizing the solution to best fit your needs. Software does everything you need for helpdesk and servicedesk operations.
Cons
- If you have no teams at all, individuals can be overwhelmed as their are many features to this application.
- We have been using Alloy for over 13 years and have no plans to change.
- Some built-in features are limited and require alterations.
Pros
- The best of all is that this solution is built on ITIL standards meaning it takes care of all aspects of IT service management best practice.
- My experience of using this software has been amazing. It has been like switching on a light to dispurse the darkness that has been sat over my work life for so long.
- It has certainly saved us time on monthly bookkeeping and made a life for our accountant easier. It is a great solution for medium-sized businesses.
Cons
- Implementing and customizing ServiceDesk took over a year. Support is absolutely terrible, it's all based out of India so there is a timezone difference and a major language barrier.
- Couple of problems I have seen is its inability to automatically discard spam.
- Some of the developer features are a bit lacking and hard to grasp.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
