I hope they continue to improve for the market that each time needs quality and confidence.

Due to the customization there are a lot of options so some times you get lost in menus due to so many options.

We are very pleased with the overall product capability, ease of use, and feature rich environment.

It's ease of use, features and functionality, Customer Support. It was very much happy with overall quality of the product.

Its ability to accurately keep up with customer mileage, so then precisely recommend service when needed.

Lastly, I really like the project workspace. It is very simple to use, looks good and with customisable lanes, I can add certain sections suited to different projects and remove them for others.

Overall we are satisfied. The support has been very prompt and communication has been excellent.

Ease of use and interface and the clear to understand the menu and the animation is good,the space is nicely utilized and even a user who is starting to learn can easily understand.

Strong ITIL based solution at a truly affordable price. I am an advisor for other companies and will recommend this product everytime.

Locking of ticket when the other user is using the ticket and timeout is around 15 minutes which will be wasting of time while updating the ticket.

The benefits and challenges of using intelligent service management to improve the customer experien.

The FLOWS are easy  ( problem,change and task ). The system Flows of approval is superb.

Simple and effective product, great value for the business with easy adaptation and good additives.

Currently we're worried about the performance and availability.

I like that you can customise the software to manage organisations, categorisations, workflows, SLAs, etc. to work in a way that suits your business needs.

Cloud solution avoid hidden costs as hardware aquisition, maintanance and support.

In the event of an outage or malfunction, this can cause significant disruption to the business and its customers.

The service feedback is awful. We can't embed the question, we can't personalize our forms, even the service feedback e-mail is bad.

Really easy to use solution, no complexity, and completely affordable. Strong ITIL process based capabilities with excellent reporting and mobile access too.

Everything is as describe, best price on beauty products and happy with timely delivery received in a good condition.

I also like the customer support chat functionality. Rather than having to log tickets for every question I want to ask, there are helpful advisers available to chat to and provide instant feedback.

Ease of use, vast features, robust workflow engine, product integration API's, low cost.

Nothing comes to my mind as i don't like about the product.

Something that does not require much of technology training to the support staff. Also the support given by the user community can also be a very deciding factor that can speak for the product.

The system seemed too convoluted and was not intuitive. Reporting seemed to be limited as far as capabilities.

BMC is a great partner who has been in this space for years. They are not just a vendor, but work with you as a partner to share their insights, with continuous enhancements via the Saas platform.

It is ease to filter for all Service request relating to your department and you can actually spool a report to support your audit.

Excellent experience in terms of using remedyforce.

It's fairly Easy to use and navigate and it has a comprehensive set of features for IT service management that meets ITIL standards.

It provided reporting on the most important things.

Our Customers and Techs keep find easy to use, ease to access and it has become a product they all depend on. Our initial set-up from software download to Production rollout was less then 90 days.

Remedyforce is a fully alligned HelpDesk SW with ITIL best practices, and the combination of Salesforce and BMC is a strong win-to-win.

The ticket management feature of Remedy is ease to use even as a novice.

Easy to implement and very flexible, and simple to roll-out because for teams already using Salesforce, there is no new interface to learn, it is simply a new tab on their desktop.

Overall I like Remedy and would recommend it to others as an effective product for a ticketing system.

It is really easy to use and the support team is very competent.

We are still finding innovative ways to use Remedyforce for our Customers needs. Remedyforce has proven to be a very successful and dependable tool.

US Dollar

Intelligent Service Management Solution is a cloud-based IT service management tool offering support in 9 ITIL processes including Help Desk, IT Asset Management and Knowledge Management. With multi-tenant support, this is an excellent solution for managed service providers to accurately and responsively support your customers.  ISM works on a Hyper-SaaS framework that aims to speed product implementation. The system offers the ability to create service templates, while each customer portfolio has customized data fields, service catalogs, visual identities and workflows.

ISM is used in a variety of industries.  It is deployed globally and is offered in 11 different languages. It is a no code, cost effective service solution. 

LongDescription

User Management

Document Storage

Access Controls/Permissions

IT Asset Management

Active Directory Integration

Change Management

Single Sign On

Project Management

Rules-Based Workflow

Projections

Knowledge Management

Change Planning

Customizable Fields

Automated Routing

Problem Management

Self Service Portal

Configurable Workflow

Service Catalog

Multi-Channel Communication

Configuration Management

Role-Based Permissions

Email Management

Ticket Management

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Service Level Agreement (SLA) Management

Interaction Tracking

Multi-Language

Audit Management

Alerts/Escalation

Customizable Branding

Incident Management

Approval Workflow

Inventory Management

Service Management Edition: named or concurrent analysts. Contact ServiceAide for pricing.

Email/Help Desk

Knowledge Base

Phone Support

24/7 (Live Rep)

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Intelligent Service Management

Live Online

Webinars

Remedyforce is a service management software built on a Salesforce app cloud and provides reporting, knowledge management, incident and problem management features. The software provides a service desk system so that users can manage issues and requests for service, while tracking data and presenting it with interactive reports.


Remedyforce provides a platform with built-in ITIL best practices and automated self-service capabilities that allow agents visibility across different processes and teams. The user experience for service delivery is customized for each role which provides the key information required for each position. The customization lets employees have access to the relevant information. The application contains a social structure which enables users to like, comment, and share different pieces of information, including reports and data.


Remedyforce minimizes conflicts and ensures successful changes with collision detection and impact analysis. The software marketplace provides extensions and add-ons with applications like AutomationEdge, actionHub and cloud coach projects.



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