Resolves the complexity of tracking issues.

Quick, simple, and has plenty of features. Allows for precise control over each issue. Very responsive interface. Has fantastic customer support.

Development seems to be a bit slow on adding features, Short Term is set as within a year, which is of course reasonable, but Short Term is more like two weeks sprint, but that's personal opinion and experience.

Issuetrak helps my team track requests ,issues and tickets with features like auto-assignment, at-a-glance dashboard metrics, user-defined fields,custom forms ,detailed reporting, custom-forms etc. I like that we are allowed to either deploy in the cloud or in-house. We are able to submit tickets via web form, mobile,email, web form, or web portal. Ability to define our work-flow with simple task lists or complex branching is a blessing to our daily work activity. Issuetrak is highly customizable and supports quick implementation, with an easy to navigate user interface.

From my personal experience ,Issuetrack is not fully compatible with Google Chrome ; which is my favourite web browser. When I open different web links within the Issuetrack program, it opens my link on a new Chrome window ,instead of a new tab.

We track 100's of issues a day. We do have an opportunity to make our system more efficient and could possibly do a better job at doing this. Any issue brought up, we get a prompt response from customer service.

Very customizable. Like the ability to be able to pull raw data sets on anything we need.

Does not integrate with Financial or 3rd party software without ample time and money invested.

I am part of a small IT team. We often have to coordinate with outside developers and vendors on projects and problems. We often learn tricks and best practices from them. IssueTrak allows us to track the progress and document what we've learned for other team members in the future.

It is very easy to learn - I had no experience with it in November, and became comfortable with it in just a few days. I especially like the Knowledge Base and Recurring Request features.

It's not the prettiest GUI. Pasting images always pastes them too large and have to be resized.

we are currently trying to get the rest of the company to standardize on Issue Trak for all departments

orgainzes our tickets, helps create a knowledge base

When updating a ticket I get numerous emails with status updates...hard to keep track of

The customer service, professionalism and support is phenomenal.

The "Bang for the Buck". The amount of features and functions is incredible!

The only item that I'd like to see worked on is the inability to change or modify some of the "set" fields.

Great!

emailing IT request in to the system, works with MS365The upgrades in the last 24 months

Knowledge Base and Calendar system need an upgrade

Very positive experience with great customer support.

The ability to customize it to make it what you need.

Can be hard to know how some changes will affect other functions.

New user

The ease of use and the multiple bolt on applications that are available.

I can't think of any cons as yet. We are in the implementation and training stages for the product.

Like it

Easy to use and user friendly. Quick and fast

Nothing so far … haven’t had any issues not to like it

One of the features that i currently have an issue with is the integration of O365. We spent hours with your technicians and still couldn't get the issue fixed from over two years ago. Hoping an upgrade to version 10.1 will remedy the situation. Your Survey feature needs to be a little less bland! My company would LOVE to use this more but overall our survey takers find them boring. Give us the option to add more designs, more fonts...just more of everything! And please change the survey result display...gosh add some graphs or piecharts...please!

ease of use entering tickets

survey needs work need the ability to integrate o365

Although I rate Issuetrak highly, by star reckoning, all categories look equally strong. This is not the case. Where these folk truly shine is in the Customer Support arena. These guys rock! And, they use their own software. Submitting an issue with them is just like what we do in our office. And seeing how they use their product gives us a better understanding how we may do things. Its great! Please forgive my hasty opinions. I've only been using their product for almost 20 years. I could be wrong. BTW: We're hosted in the cloud now. Yeeha!

Its hosted.

When searching issues, cannot click back button. Must start search all over. ASP programming scares me a little in this decade. Glad it is in the cloud for our security sake.

Issuetrak has a great workflow, with easy to set up templates, this allows us to manage requests in a timely manner and get tickets assigned to the correct person and closed in a reasonable amount of time.

It does time you out rather quickly, it would be nice to be able to keep it open and not have t keep signing in every time I need to respond to a ticket

We would have a more difficult time with communication with our clients without this central tool for our business.

Integration into our business was very easy. It is a perfect tool to manage issues when there are many irons in the fire and many people that are involved. It is a perfect tool to know exactly what is going on with our clients at any time. Including issues from years ago that may have become relevant again.

In our experience the report creator is not as intuitive when creating reports. There is certain information we are wanting and the view is not available.

So easy to use and wonderful support team!

They are constantly listening and improving the software which is wonderful to keeping up with change. The simplicity of using this tools is so easy it takes our departments about 1 hour to learn how to use issuetrak. In about 1 weeks they are well on their way with no issues

We have not complaints about Issuetrak, the only thing I could provide is that we wish that the issues would be a little more intuitive when the same customer submits several times, this would avoid more than one issues opened for the same customer

it tracks every issue in our business. we rely on it all day long, 7 days a week and tickets open whether done by email or phone.

how easy it is to use and the support staff. they are always friendly and willing to go above and beyond to address my issue. i may call them for help 1 or 2 times a year. that is how great the product is

the asset tracking needs help. it does not clean itself up and the tools to work on it all have to be done in SQL instead of a gui interface to do maintenance on it.

I love the orientation that has as information repository (trouble shoting and applications), the organization that shows in the escalation of incidents. the way that supports support through emails and calls. The reports, the indicators, one of the best tool for ticket management. 100% recommended

I do not have much against this App, notifications, roles and permissions are a bit rigged, the flexibility in customizing forms (adding fields) and POP messages and windows, tends and can uncontrolled the flow on the screens, is a little slow