It works extremely fast and reliable. In particular, the customer support is outstanding, you get help at any time, new devices are taken over in no time by the JDisc team into the tool.

Excellent integration, full functionality, requires customization.

We don't have any time constraints and would not consider the small problems we had with setup an emergency by any means.

But that's only the first step. We use JDISC now to keep track of asset and network changes directly into i-doit CMDB.

Nice Software, nice People, nice co-customers. High volumes of items get a little expensive, so think before discover.

Fair pricing and a flexible, well skilled and fast support team made it easy to run JDisc.

The support is great though and will help you get it right. Enhancements and bugfixes are coming very quickly.

Sometimes we faced problems with the update to a new Version.

The updates were published in a very short timeframe and for that I truly appreciate their customer service and customer focus. JDisc It's easy to install and it has a powerful engine.

Easy to install and administrate. You have a quick return on invest.

Which let you do everything from JDisc without installing anything on the systems themselves. The only drawback is the time you need to configure it and the mistakes you can make.

There is no need to customize JDisc for retrieving information, we do not need at a certail stage. But we have the posibility to.

At the end of the day JDISC is a real time-saver and watchguard over your networks changes in structure and configuration. I stopped looking at workplace systems.

The user interface is well designed, intuitive and very responsive. Data that has been gathered is in good shape and correct.

Support adds unknown SNMP devices within weeks when providing snmp-walks. With the available API and reports, JDisc fills a Configuration Management Database very well.

And we want to get automatically new devices into it. This tool saves nearly 1,5 personal ressource for mantaining the cmdb.

JDisc gets really good, accurate and reliable data; generally beyond what I have seen in other tools.

We use JDisc for internal IT as well as on-premise customer systems. Our customers are always delighted when they receive such detailed and up-to-date information about their systems from us.

Environment discovery in perfect price/value relationship.

A GraphQL API offers a possibility to query data like other REST APIs. The software is continuously updated and brings beside of new features, minor fixes also more patterns for device identification.

Custom reports allow to export any information based on a rich criteria builder. Advanced users can query the underlying database directly as the database schema is available if wanted.

Beside frequently updates bringing not only bug-fixes but also a lot of support for many common and exotic hard- and software, the outstanding Support has to be mentioned.

Stable incident management software with all features needed, excellent value for money.

The major advantages are the unlimited number of agents and customers can create in this. We could develop all the required features in this and happy with the product.

There have been minor (cosmetic) bugs here and there, every now and then, which are slightly annoying.

The application is pretty quick and the administrators are able to bring about changes quickly aswell. We create FAQs and SOPs and add it to OTRS which makes it a great internal Knowledge Base.

Data encryption is not working correctly, same is tested by installing this module. Seems this error must have fixed by app development team.

OTRS benefits are many : Integrated Business Features such as Chat and Ticket Timeline View. Free choice of exclusive features.

OTRS is a great Open Source ticketing tool. I am really glad it's designed that way, I do not have to pay extra for options that I do not want.

OTRS helped our business to track the effectiveness of the customer support operation and helps in finding the areas of development.

IT Asset Management got easy for us. Thank you for coming up with this application.

OTP successfully solves the problems of automating IT services, integrated customer support services. We also successfully use OTPS for the implementation of HR processes.

It is a great software very useful in the IT department of an organization.

The ease of tracking tickets and problem tickets is comparable to the big players like Remedy and Service now. I like the way report generation is easy.

Difficult to install and configure, getting started requires you several time. Not so intuitive for the administrator.

I have used this for about 2 years and it is a very simple and powerful ticketing tool. We use it to track our IT Assets aswell.

And if you need some more juice, there is their API: integrate it with other systems like odoo or vTiger. Also, it helps you to manage billing hours, SLA, remaining support time for the customer.

It is easy to navigate which is very helpful to me as a beginner. It organizes internal and external communication through clear structures.

Easy to configure and Easy to implement. One of the best applications to track incidents and change requests.

Reporting is difficult to make work out of the box. SLA functionality complete only if you pay extra functionality.

Great to tailor to a good ITSM tool, after a first learning curve one can be efficient.

Brilliant consultants and best value Helpdesk we have ever used.

The user experience with OTRS is amazing. Being able to show all your work to the client is great.

This product is really outstanding, we conducted a review of multiple service management tools and this came out on top.

The ease of use and flexibility are very valuable. Also it's open source and you can run it yourself would you wish to do so.

User friendly and easy to use. Enables escalation , owner updating and making notes to follow up.

Easy and Robust Software - Economical  Ticketing Solution for any Organization.

Great Incident Management Software, with all the Features, great value for money.

OTRS is great for small to midsize businesses.

Its a great and efficient tool for someone in the service desk.

OTRS has outstanding functionalities, usability.

Very easy to use and fast interface that helps to manage our business.

Highly robust, runs on All popular platforms like windows server, Linux etc. Light to client performs really well over  LAN and WAN.

Email inbound capabilities are great (maybe unique!). Easy to rollout, once you have a couple of basic admins, customising is quite powerful.

Euro

JDisc Discovery is an on-premise IT service management solution for midsize and large enterprises. The solution serves IT departments in industries such as education, IT consulting and logistics. Key features include audit management, configuration management, license management, IT service management and asset tracking.


JDisc Discovery allows users to create IT documentation for networks in order to provide a view of their IT infrastructure. It helps users plan their IT investments, provide customer support help desks and form disaster recovery plans. The IT documentation is also helpful for license auditing, ISO certifications and contract outsourcing.


JDisc Discovery can create IT documents that consist of hardware, software, IP networks and active directory information. It synchronizes with active directory and assigns devices to the respective active directory objects. It also identifies primary virtualization technologies.


JDisc Discovery is available via a one-time payment, a yearly subscription or a single project license. It provides on-site, phone and chat-based customer support.



LongDescription

IT Asset Management

Configuration Management

Asset Tracking

Audit Management

Supplier Management

Inventory Management

Pricing is based on the number of devices

501-1000

1000+

JDisc Discovery

In Person

Live Online

Webinars

Documentation

US Dollar

OTRS help desk is a service management solution that connects teams and businesses with customers through: 
- Structured communication
- Automated workflows
- Customer, equipment, asset and location data (CMDB)
- Reporting
- Knowledge base
- Multi-channel communication

Improve satisfaction in any area of business, such as IT, customer support, security, HR or the office.

The solution offers many features. For instance, it:
- Allows teams to create custom service catalogs, categorize customers, and generate custom reports.
- Automates internal and external communication with coworkers and customers. 
- Offers built-in role and authorization management tools for assigning tickets to concerned individuals and teams. 
- Provides multiple reports can be generated to analyze the performance of individuals, teams or assets.
- Includes workflow automation tools
- Has Service level agreements (SLAs), escalation management and a CMDB
- Uses calendaring to keeps resources organized and on task. 

Contact OTRS experts for more information. 

Commenting/Notes

Support Ticket Management

Surveys & Feedback

Customizable Reports

Access Controls/Permissions

Activity Tracking

Customer Service Analytics

Workflow Configuration

Contract/License Management

Task Scheduling

SSL Security

Change Management

Electronic Signature

Project Management

Task Planning

Approval Process Control

Rules-Based Workflow

Procurement Management

Knowledge Management

Communication Management

Customer Database

Scheduled/Automated Reports

No-Code

Calendar Management

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Template Management

Data Import/Export

Problem Management

Email Templates

Self Service Portal

Help Desk Management

Audit Trail

Configurable Workflow

Project Time Tracking

Mobile Access

Dashboard Creation

Service Reporting

CMDB

Compliance Management

Real-Time Data

Performance Metrics

Service Catalog

Issue Scheduling

Issue Management

Multi-Channel Communication

Support Ticket Tracking

Role-Based Permissions

Client Portal

Social Media Integration

Real-Time Notifications

Forms Management

Graphical Workflow Editor

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Recurring Issues

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Availability Management

Customizable Templates

Business Process Automation

Issue Tracking

Macros/Templated Responses

Interaction Tracking

Dashboard

Time Zone Tracking

Alerts/Escalation

Real Time Reporting

Customizable Branding

Asset Lifecycle Management

Compliance Tracking

Reporting/Analytics

Widgets

Prioritization

Customizable Dashboard

Customizable Forms

Incident Management

IT Asset Tracking

Customer History

Task Progress Tracking

Issue Auditing

Third-Party Integrations

Task Management

Release Management

Live Chat

Search/Filter

Contact OTRS directly for pricing information.

JDisc Discovery vs OTRS

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