Alloy Navigator vs Device42

RATING:

4.5

(60)

Alloy Navigator has 60 reviews and a rating of 4.55 / 5 stars vs Device42 which has 60 reviews and a rating of 4.85 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (60)
4.8 (60)
Ease-of-Use
4 / 5
5 / 5
Value for Money
4.5 / 5
5 / 5
Customer Support
4.5 / 5
5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
November 30, 2023
November 16, 2023
Pros/Cons
  • Pros

  • I like that I can log the work and paste HTML email threads in a ticket. Also managing all of the computer in the ticketing software is a nice feature.
  • The best part of it was cost. We looked at several other products ranging from cost to functionality to find Alloy provided more for less.
  • Cons

  • It can be cumbersome to learn in an SMB environment with small teams and no compartmentalization.
  • Some built-in features are limited and require alterations.
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  • Pros

  • Great support team for help with installation and issues with certain OS discoveries. A lot of information is available without the requirement to deploy agents first.
  • Easy to use, if you need a feature just request it and they usually get right to it, and customer support very responsive.
  • Cons

  • Another dislike is when I used the SNMP auto-discovery. It discovered even all of the non-pertinent VLANs.
  • This product has some limitation in current version, what could give use some manual job.
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Pricing Range
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$
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$
$
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2020

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos