# Deskpro Software Reviews, Demo & Pricing - 2026 > Review of Deskpro Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/itsm/deskpro-profile --- [Home](https://www.softwareadvice.com/) / [Customer Support Software](https://www.softwareadvice.com/customer-support/) / Deskpro Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/itsm/deskpro-profile/reviews/)[Alternatives](https://www.softwareadvice.com/itsm/deskpro-profile/alternatives/) # Deskpro 2026: Benefits, Features & Pricing Wondering if Deskpro is right for your organization? Our Customer Support Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Deskpro 4.6 [(38)](https://www.softwareadvice.com/itsm/deskpro-profile/reviews/) Pricing Starting at $39.00 per month ### About Deskpro Deskpro is a customer service solution that caters to businesses of all sizes across various industries such as information technology (IT), education, gaming, retail and more. Key features include a self-service portal, known issue management, customer experience management, trouble ticketing, help desk and automated routing. Deskpro helps users to manage their user bases from a central dashboard, view and audit logs on administrative interactions within the help desk, customize the user portal and mention other agents in ticket notes. Users can also generate reports based on agent actions across specific dates, delete agents from the help desk, set access permissions for complaint tickets and use the solution’s RESTful API to transfer data to and from an external source. Additionally, Deskpro features call recording, call queues, department email accounts, portal templates, multi-lingual live chat and split messages. The solution can either be deployed on-premise or hosted in the cloud and offers services on a monthly or annual subscription basis. Support is available via email, product guides and an online knowledge base. Wondering if Deskpro is right for your organization? Our Customer Support Software selection experts can help you in 15 minutes or less. ## Deskpro User Interface ## Popular Deskpro Alternatives Main Product Deskpro 4.6 [(38)](https://www.softwareadvice.com/itsm/deskpro-profile/reviews/) Ratings Breakdown - 4.34Ease of use - 4.49Value for money - 4.71Customer support - 4.47Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4081)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3444)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) 4.8 [(298)](https://www.softwareadvice.com/it-management/milvus-profile/#reviews) Ratings Breakdown - 4.79Ease of use - 4.66Value for money - 4.66Customer support - 4.66Functionality Pricing Starting at R$35.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(733)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.43Value for money - 4.56Customer support - 4.33Functionality Pricing Starting at $19.00 per month Get Price ## Deskpro Pricing and Plans Starting price: $39.00 per month Free Trial Free Version Deskpro Cloud Team $39.00 per user, per month Plan includes: - Unified inbox for every channel - Self-Service Help Center - Chatbot - Apps & Integrations - Mobile Apps - Reporting & Analytics - Standard Support Deskpro Cloud Professional $59.00 per user, per month Plan includes: - Lite Agents - Deskpro AI - AI-Powered Chatbot - Remove "Powered by Deskpro" - Multiple Brand Support - Advanced Voice & Call Controls - Multi-Account - CRM Sync - Professional Support Deskpro Cloud Enterprise $99.00 per user, per year Plan includes: - Data Center Choice - Quarterly Health Checks - Security Reviews - Sandbox Environment - Custom Contracts - HIPAA-Compliant Hosting - Custom Features Development - Account Manager - Implementation Services - Enterprise Support Deskpro Private Team Pricing available upon request Plan includes: - Infrastructure Support - Deskpro Private Controller - Apache Tika - 1 Staging License - Unified inbox for every channel - Self-Service Help Center - Chatbot - Apps & Integrations - Mobile Apps - Reporting & Analytics Read More Deskpro Private Professional Pricing available upon request Plan includes: - Infrastructure Support - Deskpro Private Controller - 3 Staging Licenses - Lite Agents - Deskpro AI - Private AI - AI-Powered Chatbot - Remove "Powered by Deskpro" - Multiple Brand Support - Advanced Voice & Call Controls Read More Deskpro Private Enterprise Pricing available upon request Plan includes: - Infrastructure Support - Deskpro Private Controller - Non-DPC Deployment - Clustering - Private AI - AI Guardrails - Unlimited Staging Licenses - Beta Feature Access - Quarterly Health Checks - Security Reviews Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Deskpro Features - Popular features found in Customer Support CRM Email Management Knowledge Base Management Live Chat Service Level Agreement (SLA) Management - More features of Deskpro Access Controls/Permissions Activity Dashboard Activity Tracking AI Summarization Alerts/Escalation Alerts/Notifications API Application Management Approval Process Control Audit Trail Automated Responses Automated Routing Autoresponders Call Center Management Canned Responses Catalog Management Change Management Chatbot Chat/Messaging Client Portal Collaboration Tools Commenting/Notes Communication Management Configurable Workflow Contact Database Contact Management Content Library Content Management Customer Communication Customer Database Customer History Customer Portal Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Dashboard Creation Data Import/Export Data Security Decision Support Discussions/Forums Document Management Document Storage Drag & Drop Drag & Drop Editor Email Alerts Email Templates Event Triggered Actions Feedback Management File Management File Sharing For Insurance Industry Full Text Search Generative AI Geotargeting Help Desk Management Inbox Management Incident Management Interaction Tracking Inventory Management IT Asset Management IVR Key Performance Indicators Knowledge Management Language Detection Lead Management Macros/Templated Responses Mobile Access Mobile Alerts Mobile App Mobile Interface Multi-Channel Communication Multi-Language Multiple Data Sources Offline Form Online Forums Performance Metrics Personalization Pre-built Templates Prioritization Proactive Chat Problem Management Project Management Queue Management Real-Time Analytics Real-Time Chat Real-time Consumer-facing Chat Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Release Management Reporting/Analytics Reporting & Statistics Rich Text Editor Role-Based Permissions Sales Pipeline Management Search Search/Filter Secure Data Storage Self Service Portal SEO Management Single Sign On Social Media Integration SSL Security Support Ticket Management Support Ticket Tracking Surveys & Feedback Tagging Task Management Task Scheduling Template Management Templates Text Editing Third-Party Integrations Ticket Management Transcripts/Chat History Transfers/Routing User Management Web Notifications Website Integration Widgets Wiki Workflow Automation Workflow Management WYSIWYG Editor ## Deskpro Integrations Jira Integration rated undefined from -1 review OneLogin Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review Salesforce.org Nonprofit Cloud Integration rated undefined from -1 review Trello Integration rated undefined from -1 review Google Analytics 360 Integration rated undefined from -1 review See all 26 integrations ## Deskpro User Reviews Overall Rating 4.6 Ratings Breakdown 5 63% 4 32% 3 5% 2 0% 1 0% Secondary Ratings Ease of Use 4.3 Value for money 4.5 Customer support 4.7 Functionality 4.5 Mohamed Jad A. Verified reviewer Telecommunications 201-500 employees Used daily for less than 6 months Review source Reviewed November 2018 DeskPro Ticketing System 4 I'm very happy with the product and recommend it to every business. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: DeskPro is a very flexible and easy to use ticketing system environment. The integration with our AD was a breeze and customer support was phenomenal. Cons: There were few bugs that support easily resolved at first. Read More KK Kimberly K. Information Technology and Services 11-50 employees Used daily for less than 12 months Review source Reviewed September 2016 Great Software, Helped to Streamline Our Support 5 We have been using Deskpro for about 8 months now. We previously had one inbox for all of our support, and one inbox for all of our sales emails. With lots of team members working on it, there was a lot of "treading on toes." We tried a few different helpdesk softwares, but settled on Deskpro because of the sheer number of features (plus their customer service was really friendly and not pushy like the others). Although we don't use all the features the ones that we do use have really helped. The ticketing system has reduced our response time and also allowed each member of the team to know exactly what is going on with a customer rather than having to ask around before doing anything, reduced faff time, which is exactly what we wanted it for. All in all, great piece of software and really happy with the support. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The support from the team at Deskpro has been really good. Always kind and patient (unlike some other SaaS support). Nice that they have phone, email and live chat support, nothing beats being able to chat to someone over the phone. Also, good that they have both Android and iOS apps, as our team is on both, so it allows flexibility on the go. Cons: There are so many features, which is a good thing, but we don't use them all. Feel like we could make more of the product, but happy with what we do use. Took a bit of time to learn the software, but after a few days, was up to speed and now is easy to use. Read More VR Verified Reviewer Financial Services 51-200 employees Used weekly for less than 2 years Review source Reviewed November 2018 It's fine, but there are better products out there 3 It was fine for the first few months when volumes weren't massive, but its limitations have severely impacted productivity as volumes have increased. Ratings Breakdown 3 Ease of use 3 Functionality Pros: It's more cost efficient than it's counterparts, so if you're just getting started it's a good option, or if it's just a few team members that'll be using the product with no plans for expansion in the foreseeable future. I can't say I love anything about the software when it comes to day-to-day use though. Cons: Day-to-day ticket management is easy enough to understand but inefficient, which impacts overall productivity for all teams who use the product. Product imitations mean stats pulled are not always as reliable as they should be. Read More AE Anthony E. Information Technology and Services 11-50 employees Used daily for less than 2 years Review source Reviewed January 2019 Great product, enabling us to create a much more streamlined and efficient Ticket logging system 5 The software has enabled our Support team to work much more efficiently, and make use of the powerful report builder function. We can spend more time focusing on customer service, with DeskPro taking care of the admin / automated tasks. We can now monitor customer satisfaction for the first time, using the feedback rating system when we close a Ticket. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: The software is very intuitive and easy to get to grips with. The automated processes, such as ticket prioritisation and sending out custom email templates, has made us much more efficient on the Support desk. The reports are extremely useful for collating KPI data and keeping track of the day to day tasks. The reports are configurable using the DPQL, providing a useful and powerful tool. Cons: A previous update had disabled the ability to export reports, and the new report builder module had rendered some of the old reports un-usable when they were migrated to the new report builder. We had to manually re-create some of the reports. Read More MA Mehak A. Verified reviewer Computer Software 1001-5000 employees Used daily for less than 2 years Review source Reviewed January 2021 A really powerful tool with simple interface makes it best in the market. 5 Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: The tool can be customized as per the need and features like live chat, ticket management, reporting make Deskpro a handy product. The availability of the tool over a different platform and mobile devices makes it usable on the go. Cons: Did not find issues with the tool, just that initially there is a bit of a learning curve. Read More AI Andrew I. Information Technology and Services 11-50 employees Used daily for less than 2 years Review source Reviewed November 2018 Great software for a great price 5 We had a need to offer differing helpdesk views for our different customers. DeskPro allowed for that variation and once we established the structure it has been pretty simple to use, from both a day-to-day point of view and an admin point of view. The user interface is simple to use and our agents and users appreciate the levels of uptime offered by DeskPro. The support is fantastic, personalised to us and responsive. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: We really liked the ability to customise the way our customers interact with us. The tailoring of certain aspects of our DeskPro presense was infinitely more flexible than a lot of ticketing systems on the market that we tested. DeskPro has a real business to business focus. Cons: The setup took a little longer than expected, however this turned into a pro long term as adding new customers is now straight forward thanks to the efforts in department structure up front. Read More VR Verified Reviewer Computer Software 11-50 employees Used weekly for more than 2 years Review source Reviewed October 2018 Deskpro Review 4 Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: I like having one tool for all: Knowledge base, feedback form, contact form, and contact us widget. With this tool our customer support agent can track all communication channels with our customers by using just one tool. And we need to use just one tool to track him :-) Cons: It is not an expensive tool, but it would be nicer if price per agent could be little lower. Read More MO Mike O. Verified reviewer Plastics 51-200 employees Used daily for more than 2 years Review source Reviewed November 2018 Effortlessly manages our internal communication throughout our organization. 4 We have been using DeskPro for almost 7 years. It has changed how we communicate internally as an organization. We look forward to a brighter future with DeskPro. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Ease of use. So many options to choose from in which all help streamline our support and communication. Cons: No cons just wishes. I wish DeskPro would enhance statuses so we could create custom ones that would only be triggered once a task has been completed. Read More JH Jessica H. Information Technology and Services 11-50 employees Used daily for more than 2 years Review source Reviewed December 2018 DeskPro helps you organize 4 The customerservice is superb, within a few days you have an answer with which you can make the changes wanted. We're very happy with the software and we already recommended it to another firm. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: The customerstickets are easily sorted with the functionality of Deskpro. On the other end show the dashboards a very insightfull overview of the statistics. Cons: When you try to make a new ticket and you press a button on the keyboard too fast it gives you other options such as a new article entry and such. It's just a thing that happends every once in a while. Nothing too annoying. Read More Preston R. Verified reviewer Computer Software 51-200 employees Used weekly for less than 12 months Review source Reviewed August 2019 Not the easiest ticketing system but manageable 4 Ratings Breakdown 3 Ease of use 4 Value for money 3 Functionality Pros: Good notifications for when new tickets come through. Easy request/response system within the interface. Cons: Setting up your signature set up takes a long time to get everything just right. Assigning tickets to people or teams/departments can be confusing. Reasons for switching to Deskpro Much better price point with DESKPRO Read More Showing 1 - 10 of 38 Reviews [See All Reviews](https://www.softwareadvice.com/itsm/deskpro-profile/reviews/) ## Deskpro Popular Comparisons [Zendesk Suite vs Deskpro](https://www.softwareadvice.com/compare/26892-Zendesk/vs/130528-deskpro/)[Freshdesk vs Deskpro](https://www.softwareadvice.com/itsm/deskpro-profile/vs/freshdesk/)[Milvus vs Deskpro](https://www.softwareadvice.com/itsm/deskpro-profile/vs/milvus/)[LiveAgent vs Deskpro](https://www.softwareadvice.com/itsm/deskpro-profile/vs/liveagent/)[Freshservice vs Deskpro](https://www.softwareadvice.com/itsm/deskpro-profile/vs/freshservice/)[Zoho Desk vs Deskpro](https://www.softwareadvice.com/itsm/deskpro-profile/vs/zoho-desk/)[LiveChat vs Deskpro](https://www.softwareadvice.com/itsm/deskpro-profile/vs/livechat/)[ManageEngine ServiceDesk Plus vs Deskpro](https://www.softwareadvice.com/itsm/deskpro-profile/vs/manageengine-servicedesk-plus/)[Intercom vs Deskpro](https://www.softwareadvice.com/itsm/deskpro-profile/vs/intercom/) [Compare All Alternatives](https://www.softwareadvice.com/itsm/deskpro-profile/alternatives/) ## Other Top Recommended Customer Support Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **10** times [HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/) **4.8** (195) Recently recommended **6** times [ChorusCX](https://www.softwareadvice.com/customer-experience/encore-workforce-optimization-profile/) **5.0** (1) Recently recommended **1** times [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) **4.5** (3444) Recently recommended **0** times Stuck Between Options? 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