Deskpro vs GitLab
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.3 / 5
4.4 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.7 / 5
4.2 / 5
Functionality
4.5 / 5
4.6 / 5
Last Review Written
February 17, 2023
September 3, 2024
Pros/Cons
Pros
- Deskpro can handle multibrand & multi-language, easy to add dynamic views with filters, overal very nice interface is fun to work with, support from the team at Deskpro is really good.
- The user interface is simple to use and our agents and users appreciate the levels of uptime offered by DeskPro. The support is fantastic, personalised to us and responsive.
- The software is great, we utilize a lot of its features (both basic ones like ticket, knowledgebase, feedback, chat and more advance ones like REST API, app, hook).
Cons
- Crm module is limited (it allows duplicate records and no triggers avail to keep more control), merging companies can be dangerous because time logs are not merged.
- They have some "hidden" costs which were very unpleasant. For example, the cost of removing their logo from your public support center pages, the cost of transferring from OnPremis to Cloud.
- Setting up your signature set up takes a long time to get everything just right. Assigning tickets to people or teams/departments can be confusing.
Pros
- A whole lot of great finds to fit every budget. Great when you are looking for something to help in a pinch.
- My only and “first” code versioning program ever. I really recommend it over any other solution out there, the features are top and the repositories and GUI just look so professional and awesome.
- It is one of the best and rapid solution to share code in team and preserve it. It provides all the options to pull and push a code and it is best in terms of commits.
Cons
- There are some features missing or not implemented properly in Gitlab + the lack of funding makes it ver hard to expand on Gitlab and use it full time.
- Little tough to integrate from command prompt on windows or mac. I can't find any other defects or bugs in this software.
- I would say that it is not easy to upgrade or migrate to a new server. If any function fails, the rest usually fail.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
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The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
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Advisor Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
