If you can read, you can use Onspring. I love the ability to continue leveraging the data we have in the system to create new time-saving solutions for little to no capital outlay.

The customer support is outstanding. I am probably one of Onspring's smallest clients, but you wouldn't know it from how I am treated.

Very easy to use and after comparing to competitors, Onspring is the best value for the money.

End-user adoption has been high and all users find the solution intuitive and easy to use with very little training.

Original functionality is straightforward to design. Security controls (including retention) is perfect.

Ease of configuration; very low learning curve, end user adaptability; help section.

OnSpring's customer success team has been incredibly helpful and considerate of our team's needs.

Great Swiss Army knife of a solution with support to boot.

This platform, for me, is the best balance of customization and built-in capability.

The biggest benefit is how user friendly the software is.

Scalable, Powerful Solution with no IT experience required.

Considering our organization was not previously utilizing a GRC platform, OnSpring has significantly matured our Risk Management program.

Making changes involves no programming, no need for technical experience, and no need to ask Onspring to do it for you. There are no startup fees to worry about.

What I like most about the tool was the support I received from my Consultant. He took the time to understand my objectives and offered alternatives versus just doing what I asked.

Overall, great experience with the tool and good return on investment.

The flexibility provided by the platform of this tool is excellent because it can be molded to the needs that the organization requires.

At times some features seem to lack maturity in terms of what enhancements I expect to see, but these enhancements often come in later releases.

The interface for reports development can be a bit challenging at times. If you have a lot of fields in your apps, searching for them when building/filtering a report can be a struggle.

The education and support from the OnSpring team is outstanding. They are truly partnered in understanding your problem and helping you build a solution to meet it.

Take a look at the whole platform, the ability to build quick integrations, and you'll see it has the potential to centralize a lot of your key business data into one place. It's incredibly powerful.

The licensing model is simple and straightforward that allows for post-deployment flexibility and growth.

Customization is amazing. We have been able to build over 16 critical modules for our team.

Working with Chris and Jason was a great experience. Customer support is superb.

There are no long term contracts to worry about.

Once you understand how to use the system and it's capabilities, it's pretty simple to use. It has given me the ability to automate so much more than I ever planned.

We use this to record and track our Non Disclosure Agreements, Legal Hold Notices, Risks and Incident reporting for audits. The few times I did need support, the customer service was amazing.

It brings value to all business areas, and helps bring different areas of a company together. The customer support is excellent and they continue to evolve and add new features / solutions.

Because Onspring can be rolled out initially as a blank slate, it was hard for me to wrap my head around what I was buying.

I love that investing a little time can fully/mostly automate process that previously used valuable associate time.

Tool that provides outstanding solution for the administration of suppliers and more.

Overall our company's experience has been very good. Intuitive software with great support.

My team loves the platform, the ease of use, and the capabilities. We are looking forward to see how we can do more.

Fantastic to have all my information in the one place. The software is very fast and you can move quickly from one app to the other using the relationship database structure.

I have never had an easier experience with a tool or a support team. Onspring is there every step of the way as a true partner.

Cutting edge technology with a great user interface and reporting tools.

For my role, the two features I find most helpful are the workflow capabilities and dynamic documents. Other groups in my organization use Onspring solely for the survey functionality.

The Platform is extremely flexible and if companies do not have a defined process, then the software will not optimize the process that should be implemented.

We feel we get excellent value for money with this product.

In addition, it is possible to retrieve the correct data from TOPdesk. Furthermore, the TOPdesk developers are continuously working on improving the product.

TOPdesk is a quality solution, supported by quality people and at a very affordable price.

Very specific pointed towards the IT world, such as for a printer defect. But not the ideal solution for a more general type of ITSM application.

No drag and drop for adding files to incidents.

We currently use Incident, Problem, Change and Operations Management successfully and are very excited about continuing to improve our processes with such a knowledgeable partner at our side.

TOPdesk is a good placeholder for tracking and maintaining customer updates & items in process.

Form designer is a bit limited and the advanced custom form development tool is difficult to use. A couple of elements of the product still need to be administered via an external tool.

TOPdesk is very easy to use. The software is full of useful functionalities.

Everything you need voor your incident, change and problem processes.

This prompted our work to be postponed for a couple of weeks. Months after, we sometimes have stimuli that just don't work well.

Changes are therefore made in no time. You also have the option to generate reports.

Wise to ask for a demo to help you decide, which is the best for your requirements.

Finally, I love the fact that the search feature is very dynamic and very fast which enables analysts to search very quick for a ticket.

The restriction to just 2 levels of an item. E.g. Main and Sub Category, Branch and Sub Branch.

TOPdesk has been a great asset enabling us to improve our customer service.

The customer support is excellent. The API enables you to build incorporations into other tools without dependence on marketplace applications.

The creation of tickets and the overal feel of topdesk isn't too difficult. Also the automatic importing of mails is a nice feature.

It helps businesses offer the best services to their consumers.

The worst part about topdesk, is learning how to use it.

Very good work done by TOPdesk leaves me in no doubt that it is one of the best companies currently in the field of help desks.

The User Interface with both self-service terminals and the manager portals is new, and we also like how recommended information articles appear instantly when an event happens.

One weakness, developing workflow-based email prompts is very complicated and time taking. Our implementation representative also had a rough time setting it up the trigger points to deal with.

This was a very big jump from our previous Service Desk management tool. It is very fast, has many features, is easy to use and has many different escalation routes.

The API provides an easy way for bulk updates to items in TopDesk to be applied.

It provides spectacular functions that allow you easily customizable construction. The interface is very intuitive.

It is probably best suited for smaller companies without a need to advanced routing. TOPdesk looks to be continuing to develop more modules.

This has been a great innovation and development. Great customer support, which is really important.

From 1st visit to build to launch everything was so professional. Everyone I spoke to was an excellent ambassador for the company.

Easy to use and gets you a clear overview over support cases.

No 24hr clock when regional setting is set to GMT.

The deadline function is also super helpful as it allows you to see when something needs to be seen to urgently.

The support team encourage you to adapt the system to complete new activities they have not as of yet thought of. The API and flows support built in by default make this a very powerful system.

The ability to have a self service portal and knowledge bases are great features we are building on a lot. The imeplementation was very good, straightforward, simple and no post implementation issues.

TopDesk is easy to use and easy to get other teams up and running using it. We also find it easy to admin.

US Dollar

Onspring is a cloud-based, no-code software for reporting, analysis, process management, and coordination. Our connected solutions for Governance, Risk & Compliance, ITSM, and Business Operations create efficiencies for your teams and put key metrics at your fingertips anytime and everywhere. 

<li> Central project portal allows teams to collaborate on internal projects, client deliverables, and company initiatives, with the ability to track project status, documentation, milestones, ownership, and more.

<li> Diagram entire processes in stages with visuals and create approval/rejection paths for non-linear processes.

<li> Apply business rules and workflow logic to automatically notify designated teammates of recent updates or actions needed, and schedule automatic reports to select stakeholders, executive teams & board members.

<li> Send surveys to internal, external & third-party recipients (no account required); format questions and customize responses by multiple-choice, drop down, open text & more. Use branching logic to hide or display questions based on previous answers, and automatically collect & score results, assign risk scores, or trigger follow-up actions.

<li> Pull in data from any source, including Onspring apps, spreadsheets, .csv files & third-party integrations, then create any reporting view desired to see live trending and drill down into any record or any chart for deeper details.

<li> Create tailored views, task lists & unique data visualizations for anyone in dashboards so project owners, execs and the board has the numbers need to best manage and track KPIs.

<li> We've demystified complex calculations so that everyone can tap into the power and insights of advanced formulas using pre-configured mathematic equations. 

<li> Users can be assigned roles to be allowed access to the data they need and protect sensitive information from unapproved access.

<li> Drag-and-drop interface allows users to configure workflows, apps, surveys, reports, and dashboards to suit their needs all on their own - no IT resources needed ever.

Individual solutions offered: 

Governance Risk & Compliance Suite 
<li> Risk Management 
<li> Compliance Management
<li> Internal Audit & Assurance 
<li> Third-party Risk Management 
<li> Policy Management 
<li> Incident & Problem Management

Business Operations Suite 
<li> Vendor Management 
<li> Contract Management
<li> General Counsel

IT Service Management Suite 
<li> Asset Management 
<li> Release & Deployment Lifecycle
<li> Incident & Problem Management

Regulations, Frameworks, and Standards often managed by customers in Onspring: 
<li> ISO
<li> NERC
<li> FAIR
<li> NIST
<li> PCI
<li> CMMC
<li> HIPAA
<li> HITRUST
<li> GDPR
<li> CCPA

LongDescription

Support Ticket Management

Real Time Analytics

Document Templates

Incident Response Checklists

Offboarding

Lifecycle Management

Surveys & Feedback

Safety Incident Management

User Management

Exceptions Management

Sarbanes-Oxley Compliance

Status Tracking

Safety Management

Operational Risk Management

Mobile Alerts

Email Alerts

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Process Change Tracking

FDA Compliance

HIPAA Compliant

Real-Time Monitoring

KRI (Key Risk Indicator) Monitoring

Contract/License Management

Legal Risk Management

Scenario Planning

Active Directory Integration

Change Management

Policy Management

ISO Compliance

Single Sign On

Transaction History

Risk Assessment

Project Management

Approval Process Control

Procurement Management

Risk Analysis

Communication Management

Disaster Recovery

Environmental Compliance

Customizable Fields

Collaboration Tools

Template Management

Data Import/Export

Risk Management

Problem Management

Process/Workflow Automation

Assessment Management

Event Logs

Risk Reporting

Contact Management

Audit Trail

Version Control

Internal Controls Management

Reputational Risk Management

Content Management

Configurable Workflow

Mobile Access

Cost Tracking

Dashboard Creation

Inventory Tracking

Risk Scoring

Compliance Management

Real Time Data

Performance Metrics

Vendor Management

Training Management

Attestation

Issue Management

Risk Alerts

Maintenance Management

Controls Audit

Multi-Channel Communication

Configuration Management

Support Ticket Tracking

Role-Based Permissions

Real-Time Notifications

Forms Management

PCI Compliance

Workflow Management

Real-Time Updates

Email Management

Policy Creation

Visual Analytics

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

IT Risk Management

Knowledge Base Management

Data Visualization

Reminders

Service Level Agreement (SLA) Management

Customizable Templates

Data Governance

Document Review

ENTERPRISE: Contact Onspring for pricing information.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Onspring

In Person

Live Online

Webinars

Documentation

Videos

Making service happen with TOPdesk
TOPdesk is an IT service management (ITSM) platform designed to help busy service teams at midsized businesses (250-5000 employees) regain control of their work and make service happen.  
TOPdesk believes in ‘think big, start small’. Low-effort, step-by-step service improvements will help you exceed customer expectations without any added pressure. It's why the TOPdesk platform is quick to set up and easy to tweak, with best practices and personal guidance from us to help you succeed. 

Taming service desk chaos
As a first step, TOPdesk brings calm to any overwhelmed service desk. We use best practices to set up the software and standardize processes like ticket management, asset management, change workflows, and knowledge management. 
With TOPdesk's features, your IT service desk staff can: 
- Keep track of assets within your organization
- Prioritize incoming tickets, and assign tasks automatically based on operator capacity 
- Increase transparency around ticket status
- Stay on top of your team's workload with customizable reports and dashboards
- Capture and share critical knowledge within the service desk and with end users
What's more, the Self-Service Portal enables end users to submit requests and read FAQs without having to contact the service desk, which frees up everyone's time. 

Breaking silos and improving collaboration
With less chaos at your service desk, you can focus on improving your service delivery even further. Because it's easy to expand TOPdesk to other service departments like HR or Facilities, you can improve collaboration and set up a shared service portal. This helps you break silos between service desks and enables a smoother customer experience.   

What will TOPdesk help you achieve? 
Improving your service delivery step by step, your service desk will:
-Stop firefighting and regain control of your ever-increasing workload.
-Improve communication and transparency with end users. 
-Be noticed and appreciated for your on-time, consistently great services. 
-Continue to meet expectations, find time for valuable service improvements, and help shape an organization where all employees can thrive.   

What makes TOPdesk's implementation and product support unique?
TOPdesk's platform is a standard solution, but flexible enough to personalize. Our in-house experts use best practices to set up the platform and optimize it around your specific situation. This unique approach means your service team can get started easily without having to reinvent the wheel. The software is simple and attractive, making it pleasant to use and quick to adopt within your organization.
With plenty of available integrations and an API, TOPdesk becomes part of your ecosystem and works seamlessly with your other tools. 
Once set up, TOPdesk remains an affordable solution. During implementation, you will receive training based on the ‘train-the-trainer' approach, empowering your team to easily adjust and maintain the tool without any help.  
With 25+ years' experience helping organizations like yours, our 900 in-house specialists in 11 countries are rooting for your success and just a phone call away. Product support is available from our local support agents 24/5, and consultants offer guidance every step of the way. You will also become part of the TOPdesk community of experts and peers,    here to share tips and tricks for service improvements, so you can continue to learn and grow. 
TOPdesk is available as SaaS and on-premises deployment. Licensing is flexible and subscription based. 



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