It has been very easy to get set-up to a point that our users can use it with a very short timeline and is very user friendly.

The ability to customize your own view is pretty great. It helps me keep my tickets in an orderly manner.

Moderately user friendly. Basic reports are easy to generate.

They provide great support when needed. They promote collaboration and knowledge sharing amongst their customers and their annual conference is a great way to connect with other customers.

They seem very interested in developing the product's capability based on feedback from the user community.

The user interface is relatively simple and easy to navigate. It has become more useful with the recent features that have been implemented.

Teamdynamix is a great tool for IT project, service, and incident management. It's clean interface makes it easy for both the end user and technicians to get work done.

I love the ability to integrate TD with the tools I need to manage our resources, and the reporting gives me everything I need to make sure our operations are running efficiently.

Even the things that are missing product enhancements can be made so I wouldn't say there are any cons.

They listen to customers and work to constantly improve the product. It is great value for the money.

Since the start we have had a great experience with TeamDynamix. From the beginning, they've listened to their customers and have enhanced the tool based on that feedback.

Their implementation and support team are willing to take time with you to ensure that you fully understand how the various components in the application work.

It has the ease of use that non-technical people can set it up and do updates. We love that we can also store out assets in it and link them to the Service Desk tickets.

They have a built-in report builder tool that has limited functionality. The product we used prior to TeamDynamix leveraged SAP BusinessObjects for reporting.

Great product, would recommend to other people looking for an easy to use and nice to look at system. We track thousands of machines within tdx as well.

A great product with a lot of robust features.

What I like most about Teamdynamix's solution is that all modules are included in one package and it's up to you what you want to use. Other companies often charge for each module separately.

Most of the issues I've run in to were a user error problem. I've run in to cases where we had a lot of duplicated assets and through some confusion I've deleted the wrong one.

It's almost so dull looking that your eye isn't drawn anywhere on the page.

The company is a bit young and small so working with their integration tools and APIs at first was a bit difficult.

Our initial relationship was very good, and they remain to be engaged with us.

Team Dynamix does not appear to invest as heavily in the PPM features as it does the ITSM features. This has resulted in the lack of some critical items necessary for modern project management.

A good program that helps save time, responsive customer service, and helps solve many problems.

The ability to attach an asset to a  ticket is a game changer for us. I am able to track assets, add contracts, manage tickets,  and work on budget requests all in one software platform.

The support is second to none. There are so many ways to get help, from TeamDynamix itself, but the user community is robust and extremely supportive.

It is easy as a team to mark projects with issues ( yellow/ red) for follow-up or mitigation. It integrates with Active directory.

Instead, you are stuck with the current week (default or mistakenly selected).

However, pricing has increased, and combined with the lack of their investment in PPM features this makes it more difficult to see TDX as our ultimate solution for PPM.

I love how easy it is to use the ticketing system.

The ease at which you can use it, the customer service, and the asset management.

The ease of entering most information is very nice. The fact that we can route things pretty efficiently is also quite nice because we can route things to another user or group/responsibility easily.

Often times I also have to email people outside of the ticketing system because the email from the ticket might be ignored, maybe because of the way the emails are formatted.

It's lightweight and relatively easy to scale, we've deployed it across many schools and colleges within our instance and people have been very happy with the product.

TD is a great tool - highly customizable and easy to integrate.

Support with this software is AMAZING. Any time we have ever had an issue or question, TDX support has been there quickly to address our concerns and help us get back up and running.

TeamDynamix is a rock solid platform for ITSM, asset, and project management.

It's always nice to see the company I work for choose a tool I trust and know.

Integration was effortless, thanks to the assistance of their white-glove service. Their customer service is a gold standard upon which we measure other vendors against.

That said, tdx is a powerful tool and once you can navigate it, it's gold. I think the best function is the flexibility in reporting and the creation of customized forms.

It's a lightweight easy to use and manage interface. The vendor continually release improvements and is responsive to suggestions and feedback.

It was an amazing experience using this program. Will definitely use it again and recommend to anyone who needs a program like it.

But for B2B, it has rocked my world, I am very happy with the product, the team, and the company. The cost is very reasonable, and the value is excellent.

I like the ability to search up previous tickets that could help me review issues that occurred before.

Auto scheduling the email report saves me a lot of time and complications. I also like the fact that Team Support is compatible for API Integration.

I had a great experience using this software. It was a joy in teaching y sales team how to use it and they all had great feedback.

I often have trouble locating previous tickets using the search feature.

TeamSupport is a great solution for managing helpdesk tickets for our organization and the pricing is reasonable for the functionality.

Team Support is excellent when it comes to keeping track of tickets and responding timely to customers. Their support team has been fabulous as well.

There are a lot of useful features and customization, which is important for a software like this. Easy to align my team with our goals.

The configuration and setup is very non-intuitive and confusing.

The poor performance of the searching feature: From my personal experience, I had difficulties to find particular tickets to support customers.

I appreciate the ability to have documented correspondence available to all users at all times.

Team Support has been a great partner with ProfitSword. They have allowed us to better manage our ticketing system and now with Team Success our client relationship management.

Ease of use and comprehensive knowledge base, both internal and customer facing. The Dashboard is very intuitive and easy to access key reports and information.

The CDI score allows users to see the overall satisfaction of the client based on customizable metrics. I also like the ability of Suggested Solutions when client are opening tickets.

I find TeamSupport user friendly. Due to the nature of my job, I use TeamSupport very frequently and it is very useful.

I like a program that just plain works. In that respect, TeamSupport does its job.

The search functionality in TeamSupport is excellent and extremelu user friendly. Chat functionality is convenient.

I like the fact that it can integrate to JIRA very easily.

Reports are a little difficult and confusing to set up.

Its hard to read the numbers of the tickets on the page, and a lot of the pages have cluttered information on them.

However, the frustrating part of Team Support is the reporting section.

The ability to work with the API to enhance functionality in our situation. The help from the staff has been excellent.

I like the ease of use the most, easy to claim and respond to tickets. The customization is nice as well.

TeamSupport has wonderful customer service and the team is always there to assist.

Helps in following up the ticket as well, interface is also good.

Better Ticket Routing scenario and it can track better with products. Very good especially on CRM integration.

Team Support's reporting capabilities are my favorite feature of the software. We are able to extract all metrics and KPIs needed to run an efficient customer care department.

Despite that, there are the odd instances of slowness or degraded performance.

A software solution that truly gives you the ability to easily assist your clients or work teammates. Customer support made easy.

Our Rep at TeamSupport was wonderful. He gave ideas but allowed us to make our own decisions.

Yes, its easy to use and options are crystal clear. Easy platform to communicate with the customer via email and more collaborative to add different teams/leaderships/sale etc.

Great CRM tool, especially if you're looking to reduce cost while improving efficiency.

It offers an improved customer experience, and improves efficiency. It is easy to use and a great product for customer service.

US Dollar

TeamDynamix is a no-code, cloud-based IT Service Management (ITSM) and Project Portfolio Management (PPM) platform with enterprise integration & automation. 

Whether you are just starting out with ITIL or a best-in-class ITIL shop, the platform can easily be configured to adapt to your needs and methodology – without coding.  We offer a full-service white glove implementation team so you do not need to contract with a third party.  

By providing white-glove service at a lower cost, we can help our customers get up and running quickly with key areas such as a self-service portal, knowledge base, IT asset management, change management,  and automation. 

With a no-code platform, customers will benefit from low admin overhead, and the ability to easily configure forms, fields, workflows, and automation without the need for technical resources.  

Easily spin up new applications for other groups such as HR, Marketing, Legal, Operations, & Facilities.

LongDescription

Milestone Tracking

Idea Management

Document Storage

IT Asset Management

Workflow Configuration

Contract/License Management

Change Management

Portfolio Management

Project Planning/Scheduling

Project Management

Gantt/Timeline View

Resource Management

Collaboration Tools

Automated Routing

Call Center Management

Risk Management

Testing/QA Management

Problem Management

Self Service Portal

Cost-to-Completion Tracking

Capacity Management

Service Catalog

Agile Methodologies

Issue Management

Multi-Channel Communication

Configuration Management

Client Portal

Email Management

Ticket Management

Percent-Complete Tracking

Asset Tracking

File Sharing

Traditional Methodologies

Knowledge Base Management

Network Monitoring

Time & Expense Tracking

Reporting/Project Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Availability Management

Customizable Templates

Macros/Templated Responses

Interaction Tracking

Alerts/Escalation

Kanban Board

Customizable Branding

Budget Management

Reporting/Analytics

Prioritization

Incident Management

Task Management

Release Management

Support Ticket Management

Surveys & Feedback

Customizable Reports

Access Controls/Permissions

Activity Tracking

Active Directory Integration

Approval Process Control

Customizable Fields

Help Desk Management

Configurable Workflow

Dashboard Creation

Support Ticket Tracking

Role-Based Permissions

Workflow Management

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Chat/Messaging

Audit Management

Asset Lifecycle Management

Monitoring

Customizable Forms

IT Asset Tracking

Drag & Drop

Third-Party Integrations

Integrations Management

Project Tracking

Tagging

Task Progress Tracking

For IT Project Management

Rules-Based Workflow

Business Process Automation

Forms Automation

Inventory Management

Customer Support

Barcoding/RFID

Location Tracking

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

51-200

201-500

501-1000

1000+

TeamDynamix

In Person

Live Online

Webinars

Documentation

Videos

TeamSupport is a robust customer support solution designed to improve customer satisfaction, simplify workflows, and make agents’ lives easier. We empower teams of all sizes to consolidate channels, shorten time to resolution, collaborate with external departments, and garner valuable customer insights in one intuitive dashboard. TeamSupport is here to help agents tackle their most pressing challenges with a nimble solution that’s easy to learn and implement. 


Commenting/Notes

Real Time Analytics

Case Management

Multi-Channel Management

Application Management

Email Alerts

Customer Segmentation

SMS Messaging

Real-Time Monitoring

Customer Service Analytics

SSL Security

Single Sign On

Customer Database

Calendar Management

Assignment Management

Data Import/Export

Customer Complaint Tracking

Email Templates

For the unique challenges of B2B businesses, the TeamSupport products are designed to help you manage your most important asset - your customers. Pricing starts at $49

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