ZenMaid

RATING:

4.6

(161)

About ZenMaid

ZenMaid is a cloud-based residential cleaning service scheduling solution designed for maid service owners. The solution offers a platform for users to schedule customer appointments and automate their day-to-day operations. ZenMaid sends work orders to cleaners/maids in the field and sends reminders to customers for upcoming cleanings. Additionally, ZenMaid automatically sends follow-ups after appointments to garner feedback and referrals and offers reporting capabilities to the users. At an application level, ZenMaid features contact management, billing/invoicing, scheduling and dispatch and work order management. It’s priced on a three-tiered subscription based on the number of cleaning employees. ZenMaid also integrates with Quickbooks so that owners/opera...

ZenMaid Pricing

ZenMaid offers a 14 day free trial after which: There is a free option with limited feature for unlimited cleaners. Paid plans include ALL features and cost $49 + $9 per employee.

Starting price: 

$49.00 per month

Free trial: 

Available

Free version: 

Available

ZenMaid day view
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ZenMaid Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for ZenMaid

1 - 5 of 85 Reviews

Atama

Construction, 2 - 10 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed March 2021

BEST MAID SERVICE SOFFWARE

User Profile

Tom

Verified reviewer

Consumer Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Awesome Quality and Time Saving Product

I am so happy with the customer service!! When setting up ZM, one of their experts sat on the phone with me and talked me through every step and options for every step. And their great customer service with chatting. Not only is their bot extremely helpful in suggesting just the right article (their articles aren't wordy and get straight to the point), but I seem to usually get a solution to my chat from a live person within 4 hours. Twice I've had questions where they have dug deep into my account to find the answer. And once digging deep required them to check something in their server. I believe they will stop at nothing to make sure I get the answers I need.

PROS

The ability to schedule recurring clients. The only option they don't offer is monthly on a specific day of the week, but they do offer every 4 weeks.

CONS

Regarding the price, this product is PERFECT for smaller maid services. Although I haven't sat down to really figure out how much ZenMaid will cost when my company is much bigger, for now it seems like it will cost more than other options. But I have to say that ZenMaid seems to have so many maid service bases covered that no other platform does.

Reason for choosing ZenMaid

Cost and ease of use are why I chose ZenMaid

Reasons for switching to ZenMaid

I needed a lot more time saving features.

Karen

Consumer Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

Great Cloud Based Scheduling Software

The customer service and support is excellent. If I have a question; it is addressed almost immediately in the chat box or by email.

PROS

It is so easy to use as well as get up and running. Very intuitive with a clean and uncluttered interface and very easy to navigate. It has a good deal of customization which is nice. I feel it has just enough bells and whistles to manage my cleaning business without being overly complicated or having too busy of a user interface.

CONS

I have been using since August 2019 and have not found anything yet that I don't like. I will use this program until I don't need it anymore.

Reason for choosing ZenMaid

I found the other user interfaces to be very user unfriendly and complicated. I am older so not as techy as the younger crowd which is probably fine for them. This is a good fit for me being a simple interface and very intuitive.

Reasons for switching to ZenMaid

I was very happy with the Wintac Software, or at least I thought I was until I started using Zenmaid. :) The issue with Wintac is that it wasn't cloud based which meant if the server, my computer went down we were dead in the water. All I need is an internet connection with ZenMaid. ZenMaid has an app where all of my employees can log in and see their appointments for the day and into the future. The employees really like the app as it is easy to use and serves its purpose. I can sleep at night knowing all of the client database and appointments are safe in the cloud and all I need is internet access to log into it.

User Profile

Kirill

Verified reviewer

Program Development, 2-10 employees

Used daily for less than 6 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed January 2024

Lack of Customer Support

We were not able to collect payments from the customers, despite the fact our CC company was working just fine. We've set up the process where we send invoices with ZenMaid, but multiple customers were not able to process their payment online, and we ended up chasing invoices. Some of our clients lost trust and were annoyed, and complained about the experience. ZenMaid refused to take the concern seriously and blamed us and our customers for the error. It was integrated via Square, we've talked to Square multiple times and sent invoices separately through Square, which is working fine. We confirmed that the error is with ZenMaid, and their integration, and thy won't do anything about it.

PROS

Easy to use, friendly UI, unlike Booking Koala, it's well structured and easy to start using.

CONS

Customer Support is terrible and lacks of some basic functions that should have been implemented.

Reason for choosing ZenMaid

UI and overall process flow in their product

Reasons for switching to ZenMaid

Customizations / Customer Support are up to the par

Jasmine

Consumer Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2019

Must have

Zen Maid overall is a must-have for any cleaning service. It is a professional advantage to have clear communication from your client to the office to the field . As you grow scheduling can become challenging Zen helps to keep things simple and the features improve all the time . The zen maid team is also a great resource to those newer to the industry. I’d recommend using zen to help you grow and obtain a professional image .

PROS

We love the auto scheduling and reminder features . The system is very helpful for keeping all your clients info in one place and staying on track of things . The app is also great for keeping track of employees with GPS and auto reminders

CONS

There are a few issues from the technicians cell app our cleaners report connection issues and notes don’t always save . It would be amazing to see photo sharing , live dispatch screen that shows openings vrs bookings to assist with scheduling . A group message area would be awesome too .

Reason for choosing ZenMaid

Industry specific with auto scheduling, staff auto reminders . Text / email capability’s , cell phone app, gps in / out times , made by cleaners for cleaners !

Reasons for switching to ZenMaid

No auto scheduling and not industry specific