Quickbooks Online

RATING:

4.3

(6442)

About Quickbooks Online

QuickBooks Online is a small business accounting software and app that allows you to manage your business anywhere, anytime. Used by over 7 million customers globally, QuickBooks provides smart tools for your business, yet is easy to use. You can organise your books, manage expenses, send invoices, track inventory, and even run payroll. What is QuickBooks Online? QuickBooks Online is a cloud-based accounting software that controls all aspects of the financial side of the business. The software can be used in multiple areas such as bookkeeping, payroll, invoice management, bank reconciliation, expense tracking, financial reporting, tax management, and more. How do you use QuickBooks Online? QuickBooks is a cloud-based system, which can be accessed from any web brow...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Quickbooks Online Pricing

Save 75% off QuickBooks for 1st 6 months at QuickBooks Online CA! Buy Now!

Starting price: 

$36.00 per month

Free trial: 

Available

Free version: 

Available

Quickbooks Online Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for Quickbooks Online

1 - 5 of 5,380 Reviews

Eugene

Food Production, 11 - 50 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed February 2024

Quickbooks Online Review: Easy To Use!

User Profile

Joshua

Verified reviewer

Real Estate, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

5

Reviewed February 2021

It's The Standard, But Not Because It's The Best

Overall, we still use it because it's the best option for our accountant and it integrates well with our business management software. However, if another stable option presented itself with a similar feature set but providing a better client experience I would absolutely consider moving to another product.

PROS

The biggest pro of Quickbooks is that your accountant is going to be very familiar with it. The second biggest pro is that it's probably going to be integrated with whatever software you use to manage your business.

CONS

The software can be quite "buggy" at times, adjusting options randomly with no explanation. Not only this, but it can be difficult to get certain features to even work. For example, the T-Sheets integrations never exported our employee information over, which defeated the purpose of using T-Sheets versus another time tracker. Neither the Quickbooks nor T-Sheets customer support could ever find out why this was not working. On the subject of Quickbooks customer support, they don't seem to be very well educated in the software itself. The times I've had to contact them, they were not very helpful and didn't seem to have any more knowledge of the product than I had.

Reason for choosing Quickbooks Online

It's still the standard option for accountants and integrates with everything we need.

Reasons for switching to Quickbooks Online

Needed a more extensive feature set and something an accountant could access remotely

User Profile

Laura

Verified reviewer

Hospital & Health Care, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2023

The top-rated accounting program for SMBs!

Since I'm also an accountant and bookkeeper for a few other small firms, I use it for their payroll and financial records as well. Regularly, I utilize the whole software for my company's payroll, time tracking, and accounting needs. To streamline accounting, I recommend that all of my customers switch to QuickBooks.

PROS

All of our financial records, including bookkeeping, accounting, payroll, and budgeting, are maintained in QuickBooks Online. The program's principal user is me, but I've also sent copies to the company's grant writer, accountant, treasurer, and auditor.

CONS

Cleaning up the books is a fantastic idea in theory, but the execution fell well short of expectations. It would have been better if they had questioned my role in the organization more thoroughly before making the changes.

Reasons for switching to Quickbooks Online

For small businesses, QuickBooks is an excellent payroll and accounting solution. Moreover, they do an excellent job of handling payroll tax payments and communicating task reminders to clients and myself.

Sasha

Retail, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed December 2023

QBO has been great for us

PROS

The ease of use. Being able to mark my favorites and come back to them easily. Also, how organized the charts are. No issues with Downloading etc

CONS

I don't like that for basic QBO, you can't have a Holdings Company account.

Brandon

Mechanical or Industrial Engineering, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed January 2024

Company Changes make past reviews irrelevant. Stay Away!

I have had QuickBooks for about 7 months and have been on calls with customer service for over 100 hours. The product was likely good at one time based on the reviews but they are constantly reprograming it and creating issues. All appear to be around driving people to use their other paid services like QuickBooks time and payment processing etc. Their greed for driving you to pay more has broken the core functions of the platform.

PROS

There is a lot of online discussion about QuickBooks so when you run into questions or issues you can often google and find some answers. This is very necessary because the customer support is terrible. The link to your bank accounts works very well and helps keep your books in order.

CONS

QuickBooks has been upgrading the user experience the entire time i have had the product. What this means is they reprogram how things work every few weeks. On top of having to learn how to navigate the software they do NOT betta test any of the new programming. There are bugs and issues all the time. For example, they have a bug that does not allow you to add billable time to a project since a programming change September 2023. Now January of 2024 and it is still not fixed. There is no way to charge my time (professional services) to my clients rendering QuickBooks useless. Other issues are estimates go out in emails that say invoice. All invoices have a pay here button that goes to a dead link. These issues are constant and there is no support. You put in a ticket and they say you must wait until it is fixed. there is no way to contact anyone, get a status update, or move the process along. You are just supposed to wait for months hoping they fix it.

Reason for choosing Quickbooks Online

i chose QuickBooks because of their long history and track record of positive reviews. along with the plethora of online forums and help. Unfortunately i did not know the company was going through a major reprogramming of their software.