--- title: "DaySmart Pet Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of DaySmart Pet. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if DaySmart Pet is a good fit for you!" source_url: "https://www.softwareadvice.com/kennel/123pet-care-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Pet Grooming Software](https://www.softwareadvice.com/pet-grooming/) / [DaySmart Pet](https://www.softwareadvice.com/product/92113-DaySmart-Pet/) / DaySmart Pet Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/92113-DaySmart-Pet/) Reviews [Alternatives](https://www.softwareadvice.com/product/92113-DaySmart-Pet/alternatives/) # DaySmart Pet User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 223 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.3/5 - Value for money: 4.1/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 139 reviews (62%) - 4 stars: 45 reviews (20%) - 3 stars: 15 reviews (7%) - 2 stars: 8 reviews (4%) - 1 star: 16 reviews (7%) ### Most mentioned pros - What I like most about DaySmart Pet is the way it streamlines both pet and client management, while also offering an intuitive calendar and scheduling system. - Having client info, pet notes, appointment history, reminders, and payments all in one place makes running the salon so much easier. - It saves me so much time with easy navigating, booking , data base, employee's scheduling, client management, integrated payment option. ### Most mentioned cons - Some features feel limited or not fully customizable, especially when managing services (e.g., adding or displaying specific options like Bath & Tidy). - Now their online service and texting only works every so often, and will often go down for HOURS before coming back up... and during that period of time, I cannot reply to customers or check scheduling. - They dropped most ALL there customer service in 2023 and we pay them 500 a month for software and 1100-1500 a month in credit cards ## DaySmart Pet customer reviews Showing reviews 1-25 of 223 (page 1). ### For pet sitters this is a great app - Overall rating: 5/5 - Reviewer: Elainy M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great absolutely great this is a great way to make sure you have all the appointments and your services set up for your next pet friendly clientele #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is the must have platform if you work with animals. You have different packages to choose from and you have payroll options etc available for you 24/7 you dont have to worry about appointments since you will automatically receive reminders for you upcoming events #### Cons No cons about this platform, it's easy to use. Easy to set payroll and no more long nights typing numbers down this does it al for you --- ### DaySmart for the win! - Overall rating: 4/5 - Reviewer: Devon P. - Verified reviewer: Yes - Industry: Information Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love their customer service. Always happy to help and quick to resolves any issues when needed. Love that we can call and talk to a person. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Super easy for me to schedule and keep track of clients. Helps me keep my business running smoothly and helps get track of services. #### Cons Hard to use on the mobile app. Could use an upgraded/updated version for the mobile app to make easier for mobile groomers. #### Reasons for choosing DaySmart Pet Easier to use easier to use, good for clients and users #### Vendor response Hi Devon – Thanks so much for the great review! We're glad DaySmart Pet makes scheduling and keeping track of clients easy, and that our team has been helpful whenever you've needed support. We appreciate your feedback on the mobile app and are always looking for ways to make it even easier for groomers on the go. Replied March 2026 --- ### New Tech support policy not groomer friendly - Overall rating: 1/5 - Reviewer: Shawn O. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered I love the easy navigation, reports, how the software operated. Just don't run into tech issues. It's a game of back and forth for 3 1/2 months with no fix. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Functionality: 3/5 #### Pros I loved DaySmart from 2013 to 2023. Then they changed the tech support to AI. Before you could talk to a agent and get your software problems resolved in less then 30mins. Kind, helpful, supportive and a peace of mind, But Not now!!!!! #### Cons !!!!Tech support has gone to the pits!!!! Not suitable for busy Owners/Groomers. First you go through AI's questions. Next e-mail back and forth. Waiting game with tech support. You are in between other Client support e-mails, etc. E-mailing don't get the fix? Then they will set up a call appointment. If you think the problem is fixed. Surprise it's not!! You have to start all over. I talked to multiple tech agents explaining the issues. Problems couldn't get resolved in one day because I have grooming deadlines to meet. I can't just sit waiting for a return response. By the way i have to use my hands to groom. So how am i suppose to do that sit at the computer and e-mail back and forth!!!! Talking to a live person builds quality customer support and relations. #### Vendor response Hi Shawn – We're very sorry to hear about your recent experience and understand how frustrating this must be. We appreciate your loyalty over the years and are always working to improve our support. In addition to email, we also offer live chat for quicker assistance. Thank you for sharing your feedback, and we'll be sure to pass it along to our team. If you need further assistance, please don’t hesitate to reach out. Replied March 2025 --- ### Great product - Overall rating: 5/5 - Reviewer: Ruben C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I’ve used this for over 10 years. I’ve always been very happy with it. They are easy use. Never a real issue. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is super easy to use. Support is easy to access. I’ve always been able to get in touch whenever anything arises. #### Cons There have never been any really bud issues with DaySmart. Tech support is easy to get in touch with. #### Vendor response Hi Ruben – Thank you for being a DaySmart Pet customer for more than 10 years! We really appreciate your continued support and are glad our team has always been easy to reach whenever you've needed us. We're so happy to hear you've had such a positive experience over the years. Replied August 2026 --- ### It is the first software I use in my business and sometimes I have thought about changing it for all the reasons mentioned before. - Overall rating: 4/5 - Reviewer: MILTON H. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. In general, it is considered a good software for dog grooming, but its simplicity makes it inefficient for businesses that require extensive control over clients, sales reports, and management of expenses and inventory. Also, having to work directly from the web is a bit cumbersome, and from my experience, it is preferable to work with a desktop application. ... #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros very simple and easy to use software. Among the most significant advantages are reminder messages, although these cause confusion for customers since messages are sent to the same numbers and they get annoyed because they do not receive a response, so it would be very helpful if they fix that. #### Cons it does not have the option to add client forms in PDF to archive them for each client and this is something very important since we must have a record of client consents and these must remain in the record of each client. The payment gateway only works with certain point of sale systems, which limits its use. #### Reasons for choosing DaySmart Pet I still think about switching to a desktop application or software that allows me to manage my business better unless they make new updates in Daysmart. #### Vendor response Hi Milton – Thanks so much for the thoughtful feedback! We're happy to hear you find the software simple and easy to use. We really appreciate you sharing your experience, as it helps us continue to improve and prioritize what matters most to our users. Replied October 2025 --- ### Love it! Easy to use! All in 1 integrated system! - Overall rating: 5/5 - Reviewer: Aimee P. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I absolutely love it. Digital forms, shot reccords have kept my paperwork dow significantly. Love the pos system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use. Integrated POS system. If there is ever a issue it is resolved immediately. Friendly professional team. #### Cons The calandar always loads to day view. I like week view. I am sure there is a way to default to week but i havent dug around. And i cant set up 2 numbers for same client to bith get reminder messages. #### Reasons for switching to DaySmart Pet Cost, functions, ease of use... we had it when i was corporate #### Vendor response Hi Aimee – Thank you so much for your feedback! We're glad to hear DaySmart Pet is easy to use and that the POS system is working well for your business. It's great to know digital forms and vaccination records are helping cut down on paperwork and keep things organized. Replied April 2026 --- ### DaySmart Review from a Grooming Business's POV - Overall rating: 5/5 - Reviewer: Matthew Z. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall experience is a 10/10. We have been using DaySmart for close to 20 years. We rarely have an issues and when something does come up the service team is there to help you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Client Pet Management is great for this system. It is very easy to add now clients and update their pet status. The Reporting is pretty vast. There is countless number of reports that you can print out to help your business. I like pulling up a report that allows you to see when the last time clients were in. This provides me a list of all the customers that are due for their next hair cut. I print that out and give it to my front desk at the beginning of each month and we call up customers to make sure they book their appointments on time. There are also reports that give me the top customers by $ and I can break it down per groomer. I give that to my groomers so they can see who their top customers are for the year and they make them a special gift package at the end of the year. The Learning Curve on this system is pretty short. By day 3 a new employee will feel comfortable with navigating the system. #### Cons Improvements and Updates. I like the online book system. We implemented the online system 2 years ago and we have gone from 8% of our clients booking to 17%. That is a big jump. I would like to see more options with the online booking. Hoping to see that with future updates. #### Vendor response Hi Matthew – Thank you for such a thoughtful review and for being a long-time customer! We're thrilled to hear how DaySmart Pet is supporting your team with client and pet management, reporting, and day-to-day operations. It's great to know the system has helped streamline your workflow and that online booking has made a positive impact for your business. We also appreciate your feedback on online booking options and will share it with our team. Replied June 2026 --- ### Really Great with a TON of functionality. - Overall rating: 5/5 - Reviewer: Keith M. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I would rate Daysmart at an A- or an 8.5/10. They are very helpful and friendly people. With pretty quick response times. The program is really great and has a lot of functionality, but can also be a little overwhelming because of it. I would absolutely recommend this product to other people, and I actually have done so. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The program overall is fairly user friendly. It can and does handle so many of the tasks I need to be taken care of. Between keeping track of ALL my various sales, payroll, time clock. Client profiles, online booking as well as manually booking/entering clients. Their online help through either their AI Rocky, or via a Live agent is very prompt and they have been able to assist me with every issue and inquiry I have had. They even have an option that you can suggest new features for their program, that they take very seriously. They don't just dismiss them. #### Cons There is SO much functionality to this program. It really is amazing, but it can also be a little overwhelming. The more I "poke around" in the system, the more I learn about how much it can do versus how little I am utilizing it. It is a pro and a con. Some features that I feel like should be included in their "base" program are in program "Add-Ons" that cost additional monthly costs. I have only looked into one such add on. While it was only an addition $25 (I believe), which isn't much in the grand scheme of things. I just felt like I already had half of the capability to do what I wanted and shouldn't have had to purchase it to have the functionality. #### Vendor response Hi Keith – Thank you for the thoughtful review! We're glad to hear DaySmart Pet is helping you manage so many aspects of your business, and that our team has been able to support you along the way. It's great to know you're continuing to discover new features and getting more out of the system over time. We appreciate your recommendation! Replied April 2026 --- ### Reliable Grooming Software with Room for Better Customization - Overall rating: 5/5 - Reviewer: Yen Trang T. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, DaySmart Pet is a solid and reliable system for running a pet grooming business. It covers the essential needs like booking, customer management, and reminders effectively. However, there is room for improvement in customization and system flexibility to better support more complex or specific operational needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros DaySmart Pet is very user-friendly for daily operations. The online booking system makes it easy for clients to schedule appointments, and automated reminders help reduce no-shows. I also like how client and pet profiles are organized in one place, including grooming notes and history, which improves service consistency. The reporting and calendar features are helpful for managing staff schedules and tracking business performance. #### Cons Some features feel limited or not fully customizable, especially when managing services (e.g., adding or displaying specific options like Bath & Tidy). The interface can occasionally be slow or unintuitive when making quick changes. Also, certain settings are not very flexible, which can make it harder to adapt to specific business workflows. #### Vendor response Hi Yen Trang – Thank you for the thoughtful review! We're glad to hear DaySmart Pet is helping with online booking, client and pet management, and keeping your scheduling and reporting organized. It's great to know the system is supporting your daily operations and business needs. We appreciate your feedback and will share it with our team as we continue to improve flexibility and customization. Replied April 2026 --- ### Comprehensive and Scalable Solution for Modern Pet Grooming - Overall rating: 5/5 - Reviewer: Pedro Pablo José G. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience has been highly positive. DaySmart Pet is clearly designed with the specific needs of the grooming industry in mind. It has allowed us to transition from manual or fragmented tracking to a professional, digital system that improves both the client experience and our internal efficiency. It is a reliable partner for any grooming business looking to scale and organize its workflow effectively. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The most impressive aspect of DaySmart Pet is its seamless integration of appointment scheduling and client management. The interface is intuitive, which makes it easy to train new staff members quickly. Additionally, the automated reminders have significantly reduced our no-show rates, and the ability to manage everything from a centralized dashboard—including marketing and reporting—is a game-changer for daily operations. #### Cons While the software is very robust, the initial setup and customization of specific service tiers can take some time to perfect. It would also be great to see even more flexibility in the mobile app's offline capabilities for areas where the internet connection might be unstable, though the web version remains excellent. #### Vendor response Hi Pedro – Thank you for the fantastic review! We're thrilled to hear DaySmart Pet has helped streamline your scheduling, client management, and daily operations. We appreciate your feedback on setup and mobile flexibility and are always looking for ways to make the platform even more convenient for busy grooming businesses like yours. Replied March 2026 --- ### I love Daysmart Pet! - Overall rating: 5/5 - Reviewer: Bailey C. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Wonderful and great! Daysmart Pet is the only software program I will use in my grooming business! They make things simple and user friendly while still making it easy for customers to navigate. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Every question I have had is met with understanding and a wonderful answer! There is never annoyance or impatience with my questions and they are always willing to help me with anything I needed! #### Cons I love everything about Daysmart Pet. The only thing I dislike is when it comes to checking out clients I wish there was an option to text them a receipt. It would make things more accessible! #### Reasons for choosing DaySmart Pet Ease of use as well as being pet and grooming structured. #### Vendor response Hi Bailey – Thank you for the fantastic review! We're so glad DaySmart Pet makes things simple and easy to use for you and your customers. We appreciate your feedback on texting receipts and are always looking for ways to make the software even more convenient. Replied March 2026 --- ### Use it everyday! - Overall rating: 5/5 - Reviewer: Shawnee R. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered I like DaySmart and really love that I have it on my phone and can check throughout the day! I have used other softwares but for a larger company this is great product! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s easy to navigate and makes life so much easier with the reminders for clients! It’s pretty user friendly in that you can figure it out on your own. There are many different ways to schedule or maintain your day. #### Cons It is a little hard to teach new people how to use because it has so many different ways to achieve what your trying to do. #### Reasons for choosing DaySmart Pet The multiple uses like putting notes In clients profiles and scheduling on our phones #### Reasons for switching to DaySmart Pet Just to try it --- ### So far so good! - Overall rating: 5/5 - Reviewer: Donna H. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far so good! It's been over 2 years and we all love it. Customer service is wonderful, I love the chat the most! Fast response. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very easy to use. The client management is amazing and we love sending out mass marketing during slow months. The payroll feature is also a must! My groomers all love using the app. #### Cons There are only a few things that could be fixed. Scheduling multiple dogs from the same family can be frustrating with times. #### Reasons for switching to DaySmart Pet I didn't like the set up, not easy to use #### Vendor response Hi Donna – Thanks so much for the great review! We're thrilled to hear DaySmart Pet has been keeping your salon running smoothly and that your team enjoys using the app. We appreciate your feedback about scheduling and will be sure to share it with our team. If you ever need assistance or have additional feedback, please don't hesitate to reach out at 734-577-7804 or pet-support@daysmart.com. Replied February 2026 --- ### Thanks you - Overall rating: 5/5 - Reviewer: Dianne N. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I’ve been using DaySmart Pet software since I started my business in 2012. It has made my business run smoother and more efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer service was patient kind and knowledgeable. My agent walked me through rebooting my software. #### Cons At least like about DaySmart Pet software is that it doesn’t come in a desktop version for Apple computers. #### Vendor response Hi Dianne – Thank you for the great review! We're thrilled to hear DaySmart Pet has helped your business run smoothly since 2012. We're so glad our support team has been patient and helpful whenever you've needed assistance. Replied March 2026 --- ### Very happy with the support - Overall rating: 5/5 - Reviewer: Tammy M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I really enjoy daysmart. The tech-support is great. And the staff are very knowledgable and patient. I am grateful for the automatic appointment reminders that are sent out. It has saved me lots of missed appointments. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I love the automatic appointment reminders. And the quick support when needed. Support staff are very patient #### Cons I wish I could customize some reports to taylor my needs. I wish there was a complete manual in one location #### Vendor response Hi Tammy – Thanks so much for your kind words! We're thrilled the automatic appointment reminders are helping reduce missed appointments and that our support team has been helpful. We appreciate your feedback on report customization and the manual, and we'll share it with our team. You can always reach us at 734-577-7804 or pet-support@daysmart.com. Replied February 2026 --- ### Booking Question Answered - Overall rating: 5/5 - Reviewer: David M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It was great, I will highly recommend your customer service to anyone. It was efficient, which is great since I am so busy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Kept it simple, easy to explain. I didn't have to get on the phone or stay beside the computer which was very helpful. #### Cons Actually there wasn't anything I didn't like. There wasn't anything that I disliked or thought needed improvement. #### Vendor response Hi David – Thank you for the great review! We're so glad our team was able to make things simple, efficient, and easy to work through without taking too much time out of your day. We really appreciate your recommendation and kind words about our customer service. Replied May 2026 --- ### Excelent app for grooming shop - Overall rating: 5/5 - Reviewer: Rosanna M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Everything, this app works amazingly. It saves me so much time with easy navigating, booking , data base, employee's scheduling, client management, integrated payment option. #### Cons Its expensive, but its worth of paying. I use premium version because I have 8 employees and i use text and email marketing and Stripe payment device, all in one #### Vendor response Hi Rosanna – Thanks so much for the kind words! We're thrilled to hear that DaySmart Pet and our integrated payments are working well for your business. If you ever need further assistance or have any suggestions, feel free to reach out anytime! Replied October 2025 --- ### May want to look elsewhere - Overall rating: 1/5 - Reviewer: Cayly R. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Their service was AMAZING before they started "upgrading" their services. Now their online service and texting only works every so often, and will often go down for HOURS before coming back up... and during that period of time, I cannot reply to customers or check scheduling. I have put in multiple tickets, all to have customer service say "we are aware of the issue".... nothing else. Our business has been a customer for 13+ years, and we are actually considering going elsewhere. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It was amazing BEFORE their upgrades, but now their service seems to be constantly messing up. #### Cons Their scheduling/remote/texting service has been offline SO MANY TIMES over the last couple of months. It is insane. #### Vendor response Hi Cayly – We're very sorry to hear about the issues you've been experiencing and understand how disruptive this must be for your business. We truly appreciate your loyalty over the years, and we're continuously working to improve the reliability of our services. Thank you for sharing your feedback, and we'll be sure to pass it along to our team to address these concerns. If you ever need further assistance, please don't hesitate to reach out. Replied March 2025 --- ### DaySmart works ok, not good value - Overall rating: 3/5 - Reviewer: Lucy J. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Service, product, speed, and ease of use has declined massively, we are thinking about switching after 13 years of use. I've had many problems multiple issues were related to each other. When we finally fixed one bug (on your end) we lots lots of information causing us 40 hours of reception pay to re-input years worth of info. And the "bug" (which your tech team has called and claimed was on your end) has came back multiple times we have just learned to deal with it, as we do not want to lose information again. I have been using day smart since 2010 even came to a party at your office. I believe what we pay vs the product we get do not justify the cost. I have reached out and heard nothing back about our issues.suggestions I've made but haven't been changed.- being able to add "pet name" to reminders (most clients have more then one pet and they get frustrated that they do not know which has a appointment)- fix the rabies bug. 75% of our inputted rabies do not show up under medical tab.- automated text replys- frequently used text replys (stored for easy texting)- Be able to send multiple text confirmations (3days then if not confirmed again @ 1day)- Hold times for support is almost impossible to use when we are running a salon. Then we are always transfered multiple times since our issues are on your end. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros Scheduling, Reminders, and confirmations. #### Cons unable to edit basic features. Support is awful. #### Reasons for choosing DaySmart Pet Used for years! But we are thinking about switching --- ### After 12 years of use - Overall rating: 4/5 - Reviewer: Denise A. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. For the most part I'm not unhappy with the product my biggest beef is that for the amount of use that I get out of the overall product the amount I pay is ridiculous. I'm only using it for my appointment scheduling and half the time I can't see that. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The longer I use the product the more I learn about the product. I am happy with the overall performance there are some things that I would consider to be a little bit annoying. #### Cons It's been 12 years I've been using this product and I still don't know all the ins and outs because I think they change rather quickly. I think the cost to use this product is excessive and I have been looking to find a much better way of managing my appointments. As a Canadian the price is like $170 a month and then you can access any of your other groomersTo see what's going on even though you're the administrator and the manager and the owner. And that certainly annoys me. You're a number of other things I could probably mention but I'm not gonna get into it. #### Reasons for choosing DaySmart Pet When I bought my business DaySmart was already a part of it. And I owned my software at the time since then many things have changed when is it being the pricing has been readily going up each year. I no longer own the product I'm informed I just rented. I wish it wasn't so troublesome to change or go to something different that wasn't breaking my bank but up to this pointI haven't made the decision to go forward with changing it. I called and talked about the pricing and was told there's nothing they could do. Unless I went to the cloud unfortunately I don't know the difference between the cloud and when I'm using on my PC. Which puts me at a disadvantage to make any kind of a decision --- ### 15yrs + user - Overall rating: 5/5 - Reviewer: Eika H. - Verified reviewer: Yes - Industry: Veterinary - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I schedule a year in advance or more and can easily do this with DaySmart Pet. The week & day advance appt reminders are a time saver. My clients love it! #### Cons Easier upload & access of photos (I take after photos of the groom). Easier upload & access of ancillary documentation - I have a 3 page grooming consent & client info form that I'd love to have integrate easily. Not happy when the price went up, especially since I'm a one woman shop & the features I use haven't changed in 10+yrs. #### Reasons for switching to DaySmart Pet Ease of use. --- ### Time saving & keeping track of employees & clients.. - Overall rating: 5/5 - Reviewer: Ruth L. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I will not give it up till I close. It is too important #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It does payroll I have save so very much time. Employees login & out them self, commission is calculated. It is so easy to find a client it looks them up by name or phone number or pet. You can save info so very much & photos. #### Cons Cost I bought it when it first came out as 123 Pet then now, I have to rent it. --- ### Great system overall - Overall rating: 5/5 - Reviewer: David S. - Verified reviewer: Yes - Industry: Veterinary - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I’ve never really had any big issues since I’ve been with DaySmart. I’ve used them for 7 yrs as a mobile groomer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s easy to use and very user friendly. #### Cons I really don’t have any cons other than the ones I have stated during the individual rating. #### Reasons for choosing DaySmart Pet Because I was already familiar with it from working at a previous job. Before I opened my mobile salon. --- ### Everything you need! - Overall rating: 5/5 - Reviewer: Pamela K. - Verified reviewer: Yes - Industry: Animation - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It’s been very good, it’s very easy to use, I haven’t needed all the features but if someone did they have it all #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Program works really well. I’ve had this for way over 15 years. I like that it has up dates, it’s an all in one package! Customer service is spot on, I’m never disappointed,. #### Cons I really done have any Cons for right now --- ### Horrible service - Overall rating: 1/5 - Reviewer: Dan T. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered A nightmare! Can't wait to switch to a different company. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros None. Will never recommend them to anyone. #### Cons No longer can call and talk to someone in support. Can only email. Literally had a pissed customer waiting for over 30 minutes to resolve my issue and never got the email back in time. Client walked out. I lost a valued client. It's horrible that you can't talk to anyone anymore. #### Vendor response Hi Dan – We're very sorry to hear about your experience and understand how frustrating that must have been. We know how important timely support is and are always working to improve response times. We truly appreciate your feedback and will share it with our team. If there's anything else we can do, please don’t hesitate to reach out. Replied March 2025 ## More reviews [Next reviews](https://www.softwareadvice.com/product/92113-DaySmart-Pet/reviews/?page=2) --- DaySmart Pet Reviews, Pros and Cons - 2026 Software Advice