--- title: "DaySmart Pet Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of DaySmart Pet. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if DaySmart Pet is a good fit for you!" source_url: "https://www.softwareadvice.com/kennel/123pet-care-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Pet Grooming Software](https://www.softwareadvice.com/pet-grooming/) / [DaySmart Pet](https://www.softwareadvice.com/product/92113-DaySmart-Pet/) / DaySmart Pet Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/92113-DaySmart-Pet/) Reviews [Alternatives](https://www.softwareadvice.com/product/92113-DaySmart-Pet/alternatives/) # DaySmart Pet User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 220 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.3/5 - Value for money: 4.1/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 137 reviews (62%) - 4 stars: 44 reviews (20%) - 3 stars: 15 reviews (7%) - 2 stars: 8 reviews (4%) - 1 star: 16 reviews (7%) ### Most mentioned pros - What I like most about DaySmart Pet is the way it streamlines both pet and client management, while also offering an intuitive calendar and scheduling system. - It saves me so much time with easy navigating, booking , data base, employee's scheduling, client management, integrated payment option. - Their online help through either their AI Rocky, or via a Live agent is very prompt and they have been able to assist me with every issue and inquiry I have had. ### Most mentioned cons - Some features feel limited or not fully customizable, especially when managing services (e.g., adding or displaying specific options like Bath & Tidy). - The only thing I dislike is when it comes to checking out clients I wish there was an option to text them a receipt. - Now their online service and texting only works every so often, and will often go down for HOURS before coming back up... and during that period of time, I cannot reply to customers or check scheduling. ## DaySmart Pet customer reviews Showing reviews 1-25 of 220 (page 1). ### For pet sitters this is a great app - Overall rating: 5/5 - Reviewer: Elainy M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great absolutely great this is a great way to make sure you have all the appointments and your services set up for your next pet friendly clientele #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is the must have platform if you work with animals. You have different packages to choose from and you have payroll options etc available for you 24/7 you dont have to worry about appointments since you will automatically receive reminders for you upcoming events #### Cons No cons about this platform, it's easy to use. Easy to set payroll and no more long nights typing numbers down this does it al for you --- ### It is the first software I use in my business and sometimes I have thought about changing it for all the reasons mentioned before. - Overall rating: 4/5 - Reviewer: MILTON H. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. In general, it is considered a good software for dog grooming, but its simplicity makes it inefficient for businesses that require extensive control over clients, sales reports, and management of expenses and inventory. Also, having to work directly from the web is a bit cumbersome, and from my experience, it is preferable to work with a desktop application. ... #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros very simple and easy to use software. Among the most significant advantages are reminder messages, although these cause confusion for customers since messages are sent to the same numbers and they get annoyed because they do not receive a response, so it would be very helpful if they fix that. #### Cons it does not have the option to add client forms in PDF to archive them for each client and this is something very important since we must have a record of client consents and these must remain in the record of each client. The payment gateway only works with certain point of sale systems, which limits its use. #### Reasons for choosing DaySmart Pet I still think about switching to a desktop application or software that allows me to manage my business better unless they make new updates in Daysmart. #### Vendor response Hi Milton – Thanks so much for the thoughtful feedback! We're happy to hear you find the software simple and easy to use. We really appreciate you sharing your experience, as it helps us continue to improve and prioritize what matters most to our users. Replied October 2025 --- ### Buyer Beware - Overall rating: 1/5 - Reviewer: barbara h. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Was told to stop reporting an issue. I am unable to use Daysmart on my browser but they don't care and don't seem interested in keeping a long time customer. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Was used to it and they used to have the best customer service. #### Cons They now don't care about customer service and are having software issues. #### Vendor response Hi Barbara – We're sorry to hear about the frustration you've experienced. To clarify, we asked you not to respond to the ticket to prevent updates from being missed and to open a new conversation for any additional issues. We truly value your business and are here to help resolve any ongoing concerns. Please don't hesitate to reach out to us directly at pet-support@daysmart.com for further assistance. Replied April 2025 --- ### DaySmart Review from a Grooming Business's POV - Overall rating: 5/5 - Reviewer: Matthew Z. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall experience is a 10/10. We have been using DaySmart for close to 20 years. We rarely have an issues and when something does come up the service team is there to help you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Client Pet Management is great for this system. It is very easy to add now clients and update their pet status. The Reporting is pretty vast. There is countless number of reports that you can print out to help your business. I like pulling up a report that allows you to see when the last time clients were in. This provides me a list of all the customers that are due for their next hair cut. I print that out and give it to my front desk at the beginning of each month and we call up customers to make sure they book their appointments on time. There are also reports that give me the top customers by $ and I can break it down per groomer. I give that to my groomers so they can see who their top customers are for the year and they make them a special gift package at the end of the year. The Learning Curve on this system is pretty short. By day 3 a new employee will feel comfortable with navigating the system. #### Cons Improvements and Updates. I like the online book system. We implemented the online system 2 years ago and we have gone from 8% of our clients booking to 17%. That is a big jump. I would like to see more options with the online booking. Hoping to see that with future updates. #### Vendor response Hi Matthew – Thank you for such a thoughtful review and for being a long-time customer! We're thrilled to hear how DaySmart Pet is supporting your team with client and pet management, reporting, and day-to-day operations. It's great to know the system has helped streamline your workflow and that online booking has made a positive impact for your business. We also appreciate your feedback on online booking options and will share it with our team. Replied June 2026 --- ### I love Daysmart Pet! - Overall rating: 5/5 - Reviewer: Bailey C. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Wonderful and great! Daysmart Pet is the only software program I will use in my grooming business! They make things simple and user friendly while still making it easy for customers to navigate. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Every question I have had is met with understanding and a wonderful answer! There is never annoyance or impatience with my questions and they are always willing to help me with anything I needed! #### Cons I love everything about Daysmart Pet. The only thing I dislike is when it comes to checking out clients I wish there was an option to text them a receipt. It would make things more accessible! #### Reasons for choosing DaySmart Pet Ease of use as well as being pet and grooming structured. #### Vendor response Hi Bailey – Thank you for the fantastic review! We're so glad DaySmart Pet makes things simple and easy to use for you and your customers. We appreciate your feedback on texting receipts and are always looking for ways to make the software even more convenient. Replied March 2026 --- ### Really Great with a TON of functionality. - Overall rating: 5/5 - Reviewer: Keith M. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I would rate Daysmart at an A- or an 8.5/10. They are very helpful and friendly people. With pretty quick response times. The program is really great and has a lot of functionality, but can also be a little overwhelming because of it. I would absolutely recommend this product to other people, and I actually have done so. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The program overall is fairly user friendly. It can and does handle so many of the tasks I need to be taken care of. Between keeping track of ALL my various sales, payroll, time clock. Client profiles, online booking as well as manually booking/entering clients. Their online help through either their AI Rocky, or via a Live agent is very prompt and they have been able to assist me with every issue and inquiry I have had. They even have an option that you can suggest new features for their program, that they take very seriously. They don't just dismiss them. #### Cons There is SO much functionality to this program. It really is amazing, but it can also be a little overwhelming. The more I "poke around" in the system, the more I learn about how much it can do versus how little I am utilizing it. It is a pro and a con. Some features that I feel like should be included in their "base" program are in program "Add-Ons" that cost additional monthly costs. I have only looked into one such add on. While it was only an addition $25 (I believe), which isn't much in the grand scheme of things. I just felt like I already had half of the capability to do what I wanted and shouldn't have had to purchase it to have the functionality. #### Vendor response Hi Keith – Thank you for the thoughtful review! We're glad to hear DaySmart Pet is helping you manage so many aspects of your business, and that our team has been able to support you along the way. It's great to know you're continuing to discover new features and getting more out of the system over time. We appreciate your recommendation! Replied April 2026 --- ### Reliable Grooming Software with Room for Better Customization - Overall rating: 5/5 - Reviewer: Yen Trang T. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, DaySmart Pet is a solid and reliable system for running a pet grooming business. It covers the essential needs like booking, customer management, and reminders effectively. However, there is room for improvement in customization and system flexibility to better support more complex or specific operational needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros DaySmart Pet is very user-friendly for daily operations. The online booking system makes it easy for clients to schedule appointments, and automated reminders help reduce no-shows. I also like how client and pet profiles are organized in one place, including grooming notes and history, which improves service consistency. The reporting and calendar features are helpful for managing staff schedules and tracking business performance. #### Cons Some features feel limited or not fully customizable, especially when managing services (e.g., adding or displaying specific options like Bath & Tidy). The interface can occasionally be slow or unintuitive when making quick changes. Also, certain settings are not very flexible, which can make it harder to adapt to specific business workflows. #### Vendor response Hi Yen Trang – Thank you for the thoughtful review! We're glad to hear DaySmart Pet is helping with online booking, client and pet management, and keeping your scheduling and reporting organized. It's great to know the system is supporting your daily operations and business needs. We appreciate your feedback and will share it with our team as we continue to improve flexibility and customization. Replied April 2026 --- ### More bang for you buck and does very thing - Overall rating: 4/5 - Reviewer: Tawanna S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Been with them for over 10 years. They have quick service repairs and can log into the system to help manage issues. Great Prices #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The software is excellent for Grooming services Salons, but it has some minor flaws. The built- in POS system is a must. I love the all-in-one software system and straight to the point . You get text service, pos, booking system , and marketing . #### Cons Also, you have to do online support through a chat service, not a person . The system does not recognize the same info from clients, so multiple files have too be merged manually. #### Vendor response Hi Tawanna – Thanks so much for your thoughtful review and for being with us for over 10 years! We're thrilled to hear that DaySmart Pet is helping keep your salon organized. We also appreciate your feedback regarding client file management and will be sure to share it with our team. While our chat service begins with a few quick questions to ensure you get the proper support, you always have the option to connect directly with a live support agent who can assist with any issue during business hours. In addition to live chat, you can reach us by phone at 734-577-7804 or by email at pet-support@daysmart.com. Thanks again for your loyalty and feedback! Replied January 2026 --- ### Comprehensive and Scalable Solution for Modern Pet Grooming - Overall rating: 5/5 - Reviewer: Pedro Pablo José G. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience has been highly positive. DaySmart Pet is clearly designed with the specific needs of the grooming industry in mind. It has allowed us to transition from manual or fragmented tracking to a professional, digital system that improves both the client experience and our internal efficiency. It is a reliable partner for any grooming business looking to scale and organize its workflow effectively. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The most impressive aspect of DaySmart Pet is its seamless integration of appointment scheduling and client management. The interface is intuitive, which makes it easy to train new staff members quickly. Additionally, the automated reminders have significantly reduced our no-show rates, and the ability to manage everything from a centralized dashboard—including marketing and reporting—is a game-changer for daily operations. #### Cons While the software is very robust, the initial setup and customization of specific service tiers can take some time to perfect. It would also be great to see even more flexibility in the mobile app's offline capabilities for areas where the internet connection might be unstable, though the web version remains excellent. #### Vendor response Hi Pedro – Thank you for the fantastic review! We're thrilled to hear DaySmart Pet has helped streamline your scheduling, client management, and daily operations. We appreciate your feedback on setup and mobile flexibility and are always looking for ways to make the platform even more convenient for busy grooming businesses like yours. Replied March 2026 --- ### Makes life so easy - Overall rating: 5/5 - Reviewer: Christina M. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Extremely helpful and easy they handle everything you have to do nothing but the client and sometimes you don’t have to do that. They can do it online. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love everything about it so helpful no matter what problem you know they’re there to fix it and make it extremely easy to handle low words #### Cons Nothing I have absolutely nothing to complain about. They are the best service that I have found for a Grooming service. #### Vendor response Hi Christina – Thank you so much for the great review! We're so glad to hear DaySmart Pet has been so helpful and easy to use, and that our team has been there whenever you need support. It's wonderful to know the system is making day-to-day tasks simpler for your grooming business. Replied June 2026 --- ### Use it everyday! - Overall rating: 5/5 - Reviewer: Shawnee R. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered I like DaySmart and really love that I have it on my phone and can check throughout the day! I have used other softwares but for a larger company this is great product! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s easy to navigate and makes life so much easier with the reminders for clients! It’s pretty user friendly in that you can figure it out on your own. There are many different ways to schedule or maintain your day. #### Cons It is a little hard to teach new people how to use because it has so many different ways to achieve what your trying to do. #### Reasons for choosing DaySmart Pet The multiple uses like putting notes In clients profiles and scheduling on our phones #### Reasons for switching to DaySmart Pet Just to try it --- ### Excellent program for managing clients and GREAT value! - Overall rating: 5/5 - Reviewer: Roxanne E. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Everyone has been very helpful! [sensitive content hidden] , [sensitive content hidden] from tech support, and [sensitive content hidden] ! They are so patient! I have had to call support while learning the system and they have made it very easy to figure out. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros DaySmart is very helpful with client profiles and the value is amazing! We are so excited to customize our website and love that support is a click or call away! #### Cons There is a learning curve from the old system, but they told us this. The new system seems easier. The hardest part for our team was setting up their account on the app. It's a bit confusing, but once we figured it out, we love that everyone has access to what they need right on their phone! #### Vendor response Hi Roxanne – Thank you so much for the great review! We're so glad to hear DaySmart Pet has been helpful for managing client profiles and that our support team has been patient and supportive while you learn the system. We appreciate you sharing your experience! Replied March 2026 --- ### Lifeline to a grooming business - Overall rating: 5/5 - Reviewer: Mimi B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Just great to have for the last 12 years. Saved me thousands of dollars for operating my grooming salon. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its the best and most easy to use computer software for any grooming salon. It does everything for you but groom dogs! #### Cons I miss the phone conversations for the software support, its hard for us to sit down and type stuff out what we need help. We don't get a lot of desk time at work. #### Vendor response Hi Mimi – Thank you so much for your amazing review! We're thrilled DaySmart Pet has been helping your grooming salon run smoothly for the past 12 years and has saved you time and money. We're pleased to share that phone support is back, and our team is always ready to help at 734-577-7804. Replied March 2026 --- ### Thanks you - Overall rating: 5/5 - Reviewer: Dianne N. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I’ve been using DaySmart Pet software since I started my business in 2012. It has made my business run smoother and more efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer service was patient kind and knowledgeable. My agent walked me through rebooting my software. #### Cons At least like about DaySmart Pet software is that it doesn’t come in a desktop version for Apple computers. #### Vendor response Hi Dianne – Thank you for the great review! We're thrilled to hear DaySmart Pet has helped your business run smoothly since 2012. We're so glad our support team has been patient and helpful whenever you've needed assistance. Replied March 2026 --- ### Reliable, All-in-One Software That Keeps Our Salon Running Smoothly - Overall rating: 5/5 - Reviewer: Hannah B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We use DaySmart Pet for our grooming salon and it’s been a huge help keeping everything organized. Client and pet profiles are easy to manage, online booking and reminders save us time, and integrated payments make checkout simple. There’s a small learning curve at first, but once it’s set up, it runs smoothly and is definitely worth it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about DaySmart Pet is how organized it keeps everything. Having client info, pet notes, appointment history, reminders, and payments all in one place makes running the salon so much easier. It saves time every single day and keeps us on track. #### Cons The biggest downside is the initial learning curve, getting everything set up exactly how you want it can take some time. Some features aren’t as intuitive at first, and certain customizations require a little trial and error. BUT! They have an amazing messaging system that will answer your questions 24/7. #### Vendor response Hi Hannah – Thank you for the thoughtful review! We're thrilled DaySmart Pet is helping keep your salon organized and saving you time every day. We know every business has unique needs, and we're glad our support tools have been helpful while getting everything set up just right. Your feedback means a lot, and we're always here if you need anything at all at 734-577-7804 or pet-support@daysmart.com. Replied February 2026 --- ### Booking Question Answered - Overall rating: 5/5 - Reviewer: David M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It was great, I will highly recommend your customer service to anyone. It was efficient, which is great since I am so busy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Kept it simple, easy to explain. I didn't have to get on the phone or stay beside the computer which was very helpful. #### Cons Actually there wasn't anything I didn't like. There wasn't anything that I disliked or thought needed improvement. #### Vendor response Hi David – Thank you for the great review! We're so glad our team was able to make things simple, efficient, and easy to work through without taking too much time out of your day. We really appreciate your recommendation and kind words about our customer service. Replied May 2026 --- ### Very user friendly and perfect for groomers - Overall rating: 5/5 - Reviewer: Kidra M. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good. I liked Daysmart overall. There were much cheaper options with more content #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very user friendly. My employees find it very easy to navigate #### Cons The client portal was missing features that were offered by other providers #### Vendor response Hi Kidra – Thanks so much for your great feedback! We're so happy to hear that DaySmart Pet is working well for your business. We're always here to help if you need anything, and we'd love to hear any suggestions you have for us to improve even further! Replied April 2025 --- ### Look for other options before trying. - Overall rating: 2/5 - Reviewer: Charles H. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Shoddy service and even worse customer service. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Nothing. I wish we had tried another provider. #### Cons Glitches, freezes, refreshing the screen. Customer service is the worst. #### Vendor response Hi Charles – We're very sorry to hear about your experience. We understand how important a reliable system and responsive support are, and we never want our customers to feel this way. We appreciate your feedback and would love the opportunity to make things right. If you'd like to discuss this further, please reach out to our team at pet-support@daysmart.com. Replied March 2025 --- ### DaySmart works ok, not good value - Overall rating: 3/5 - Reviewer: Lucy J. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Service, product, speed, and ease of use has declined massively, we are thinking about switching after 13 years of use. I've had many problems multiple issues were related to each other. When we finally fixed one bug (on your end) we lots lots of information causing us 40 hours of reception pay to re-input years worth of info. And the "bug" (which your tech team has called and claimed was on your end) has came back multiple times we have just learned to deal with it, as we do not want to lose information again. I have been using day smart since 2010 even came to a party at your office. I believe what we pay vs the product we get do not justify the cost. I have reached out and heard nothing back about our issues.suggestions I've made but haven't been changed.- being able to add "pet name" to reminders (most clients have more then one pet and they get frustrated that they do not know which has a appointment)- fix the rabies bug. 75% of our inputted rabies do not show up under medical tab.- automated text replys- frequently used text replys (stored for easy texting)- Be able to send multiple text confirmations (3days then if not confirmed again @ 1day)- Hold times for support is almost impossible to use when we are running a salon. Then we are always transfered multiple times since our issues are on your end. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros Scheduling, Reminders, and confirmations. #### Cons unable to edit basic features. Support is awful. #### Reasons for choosing DaySmart Pet Used for years! But we are thinking about switching --- ### After 12 years of use - Overall rating: 4/5 - Reviewer: Denise A. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. For the most part I'm not unhappy with the product my biggest beef is that for the amount of use that I get out of the overall product the amount I pay is ridiculous. I'm only using it for my appointment scheduling and half the time I can't see that. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The longer I use the product the more I learn about the product. I am happy with the overall performance there are some things that I would consider to be a little bit annoying. #### Cons It's been 12 years I've been using this product and I still don't know all the ins and outs because I think they change rather quickly. I think the cost to use this product is excessive and I have been looking to find a much better way of managing my appointments. As a Canadian the price is like $170 a month and then you can access any of your other groomersTo see what's going on even though you're the administrator and the manager and the owner. And that certainly annoys me. You're a number of other things I could probably mention but I'm not gonna get into it. #### Reasons for choosing DaySmart Pet When I bought my business DaySmart was already a part of it. And I owned my software at the time since then many things have changed when is it being the pricing has been readily going up each year. I no longer own the product I'm informed I just rented. I wish it wasn't so troublesome to change or go to something different that wasn't breaking my bank but up to this pointI haven't made the decision to go forward with changing it. I called and talked about the pricing and was told there's nothing they could do. Unless I went to the cloud unfortunately I don't know the difference between the cloud and when I'm using on my PC. Which puts me at a disadvantage to make any kind of a decision --- ### 15yrs + user - Overall rating: 5/5 - Reviewer: Eika H. - Verified reviewer: Yes - Industry: Veterinary - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I schedule a year in advance or more and can easily do this with DaySmart Pet. The week & day advance appt reminders are a time saver. My clients love it! #### Cons Easier upload & access of photos (I take after photos of the groom). Easier upload & access of ancillary documentation - I have a 3 page grooming consent & client info form that I'd love to have integrate easily. Not happy when the price went up, especially since I'm a one woman shop & the features I use haven't changed in 10+yrs. #### Reasons for switching to DaySmart Pet Ease of use. --- ### Time saving & keeping track of employees & clients.. - Overall rating: 5/5 - Reviewer: Ruth L. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I will not give it up till I close. It is too important #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It does payroll I have save so very much time. Employees login & out them self, commission is calculated. It is so easy to find a client it looks them up by name or phone number or pet. You can save info so very much & photos. #### Cons Cost I bought it when it first came out as 123 Pet then now, I have to rent it. --- ### Great system overall - Overall rating: 5/5 - Reviewer: David S. - Verified reviewer: Yes - Industry: Veterinary - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I’ve never really had any big issues since I’ve been with DaySmart. I’ve used them for 7 yrs as a mobile groomer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s easy to use and very user friendly. #### Cons I really don’t have any cons other than the ones I have stated during the individual rating. #### Reasons for choosing DaySmart Pet Because I was already familiar with it from working at a previous job. Before I opened my mobile salon. --- ### Everything you need! - Overall rating: 5/5 - Reviewer: Pamela K. - Verified reviewer: Yes - Industry: Animation - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It’s been very good, it’s very easy to use, I haven’t needed all the features but if someone did they have it all #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Program works really well. I’ve had this for way over 15 years. I like that it has up dates, it’s an all in one package! Customer service is spot on, I’m never disappointed,. #### Cons I really done have any Cons for right now --- ### Advanced features don't work. Company lies and won't give refund. - Overall rating: 1/5 - Reviewer: Heather W. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered Terrible. Left them after a year. Should have done it right away but kept believing them that the product would get fixed. They should refund me at least 1200.00. I paid 200/month for services that didn't work and still don't. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Not much. The product was very old feeling and I guess the one thing MoeGo doesn't do that Daysmart did was mark the notification that a dog was ready to pick up in a different color. MoeGo is so much better at everything else, including block scheduling, that I'll forgo that for a few months while they add it. So many upgrades already delivered from when we moved to them that I bet it will be there Amon the next few months. #### Cons The customer service can't help because the product is full of place holders for future entices that are currently not available. But they refuse to downgrade your subscription to only charge for what is actually working. Reputation management doesn't work because the reviews don't actually go to Facebook or google they go to Daysmart which isn't anything anyone looks at. Several other things are like that. #### Reasons for choosing DaySmart Pet I just left Daysmart pet and went to MoeGo. Way better in every way. ## More reviews [Next reviews](https://www.softwareadvice.com/product/92113-DaySmart-Pet/reviews/?page=2) --- DaySmart Pet Reviews, Pros and Cons - 2026 Software Advice