--- title: "DaySmart Pet Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of DaySmart Pet. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if DaySmart Pet is a good fit for you!" source_url: "https://www.softwareadvice.com/kennel/123pet-care-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Pet Grooming Software](https://www.softwareadvice.com/pet-grooming/) / [DaySmart Pet](https://www.softwareadvice.com/product/92113-DaySmart-Pet/) / DaySmart Pet Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/92113-DaySmart-Pet/) Reviews [Alternatives](https://www.softwareadvice.com/product/92113-DaySmart-Pet/alternatives/) # DaySmart Pet User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 221 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.3/5 - Value for money: 4.1/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 137 reviews (62%) - 4 stars: 45 reviews (20%) - 3 stars: 15 reviews (7%) - 2 stars: 8 reviews (4%) - 1 star: 16 reviews (7%) ### Most mentioned pros - What I like most about DaySmart Pet is the way it streamlines both pet and client management, while also offering an intuitive calendar and scheduling system. - It saves me so much time with easy navigating, booking , data base, employee's scheduling, client management, integrated payment option. - Their online help through either their AI Rocky, or via a Live agent is very prompt and they have been able to assist me with every issue and inquiry I have had. ### Most mentioned cons - Some features feel limited or not fully customizable, especially when managing services (e.g., adding or displaying specific options like Bath & Tidy). - The only thing I dislike is when it comes to checking out clients I wish there was an option to text them a receipt. - Now their online service and texting only works every so often, and will often go down for HOURS before coming back up... and during that period of time, I cannot reply to customers or check scheduling. ## DaySmart Pet customer reviews Showing reviews 1-25 of 221 (page 1). ### For pet sitters this is a great app - Overall rating: 5/5 - Reviewer: Elainy M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great absolutely great this is a great way to make sure you have all the appointments and your services set up for your next pet friendly clientele #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is the must have platform if you work with animals. You have different packages to choose from and you have payroll options etc available for you 24/7 you dont have to worry about appointments since you will automatically receive reminders for you upcoming events #### Cons No cons about this platform, it's easy to use. Easy to set payroll and no more long nights typing numbers down this does it al for you --- ### It is the first software I use in my business and sometimes I have thought about changing it for all the reasons mentioned before. - Overall rating: 4/5 - Reviewer: MILTON H. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. In general, it is considered a good software for dog grooming, but its simplicity makes it inefficient for businesses that require extensive control over clients, sales reports, and management of expenses and inventory. Also, having to work directly from the web is a bit cumbersome, and from my experience, it is preferable to work with a desktop application. ... #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros very simple and easy to use software. Among the most significant advantages are reminder messages, although these cause confusion for customers since messages are sent to the same numbers and they get annoyed because they do not receive a response, so it would be very helpful if they fix that. #### Cons it does not have the option to add client forms in PDF to archive them for each client and this is something very important since we must have a record of client consents and these must remain in the record of each client. The payment gateway only works with certain point of sale systems, which limits its use. #### Reasons for choosing DaySmart Pet I still think about switching to a desktop application or software that allows me to manage my business better unless they make new updates in Daysmart. #### Vendor response Hi Milton – Thanks so much for the thoughtful feedback! We're happy to hear you find the software simple and easy to use. We really appreciate you sharing your experience, as it helps us continue to improve and prioritize what matters most to our users. Replied October 2025 --- ### Buyer Beware - Overall rating: 1/5 - Reviewer: barbara h. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Was told to stop reporting an issue. I am unable to use Daysmart on my browser but they don't care and don't seem interested in keeping a long time customer. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Was used to it and they used to have the best customer service. #### Cons They now don't care about customer service and are having software issues. #### Vendor response Hi Barbara – We're sorry to hear about the frustration you've experienced. To clarify, we asked you not to respond to the ticket to prevent updates from being missed and to open a new conversation for any additional issues. We truly value your business and are here to help resolve any ongoing concerns. Please don't hesitate to reach out to us directly at pet-support@daysmart.com for further assistance. Replied April 2025 --- ### DaySmart Review from a Grooming Business's POV - Overall rating: 5/5 - Reviewer: Matthew Z. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall experience is a 10/10. We have been using DaySmart for close to 20 years. We rarely have an issues and when something does come up the service team is there to help you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Client Pet Management is great for this system. It is very easy to add now clients and update their pet status. The Reporting is pretty vast. There is countless number of reports that you can print out to help your business. I like pulling up a report that allows you to see when the last time clients were in. This provides me a list of all the customers that are due for their next hair cut. I print that out and give it to my front desk at the beginning of each month and we call up customers to make sure they book their appointments on time. There are also reports that give me the top customers by $ and I can break it down per groomer. I give that to my groomers so they can see who their top customers are for the year and they make them a special gift package at the end of the year. The Learning Curve on this system is pretty short. By day 3 a new employee will feel comfortable with navigating the system. #### Cons Improvements and Updates. I like the online book system. We implemented the online system 2 years ago and we have gone from 8% of our clients booking to 17%. That is a big jump. I would like to see more options with the online booking. Hoping to see that with future updates. #### Vendor response Hi Matthew – Thank you for such a thoughtful review and for being a long-time customer! We're thrilled to hear how DaySmart Pet is supporting your team with client and pet management, reporting, and day-to-day operations. It's great to know the system has helped streamline your workflow and that online booking has made a positive impact for your business. We also appreciate your feedback on online booking options and will share it with our team. Replied June 2026 --- ### Love it! Easy to use! All in 1 integrated system! - Overall rating: 5/5 - Reviewer: Aimee P. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I absolutely love it. Digital forms, shot reccords have kept my paperwork dow significantly. Love the pos system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use. Integrated POS system. If there is ever a issue it is resolved immediately. Friendly professional team. #### Cons The calandar always loads to day view. I like week view. I am sure there is a way to default to week but i havent dug around. And i cant set up 2 numbers for same client to bith get reminder messages. #### Reasons for switching to DaySmart Pet Cost, functions, ease of use... we had it when i was corporate #### Vendor response Hi Aimee – Thank you so much for your feedback! We're glad to hear DaySmart Pet is easy to use and that the POS system is working well for your business. It's great to know digital forms and vaccination records are helping cut down on paperwork and keep things organized. Replied April 2026 --- ### Really Great with a TON of functionality. - Overall rating: 5/5 - Reviewer: Keith M. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I would rate Daysmart at an A- or an 8.5/10. They are very helpful and friendly people. With pretty quick response times. The program is really great and has a lot of functionality, but can also be a little overwhelming because of it. I would absolutely recommend this product to other people, and I actually have done so. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The program overall is fairly user friendly. It can and does handle so many of the tasks I need to be taken care of. Between keeping track of ALL my various sales, payroll, time clock. Client profiles, online booking as well as manually booking/entering clients. Their online help through either their AI Rocky, or via a Live agent is very prompt and they have been able to assist me with every issue and inquiry I have had. They even have an option that you can suggest new features for their program, that they take very seriously. They don't just dismiss them. #### Cons There is SO much functionality to this program. It really is amazing, but it can also be a little overwhelming. The more I "poke around" in the system, the more I learn about how much it can do versus how little I am utilizing it. It is a pro and a con. Some features that I feel like should be included in their "base" program are in program "Add-Ons" that cost additional monthly costs. I have only looked into one such add on. While it was only an addition $25 (I believe), which isn't much in the grand scheme of things. I just felt like I already had half of the capability to do what I wanted and shouldn't have had to purchase it to have the functionality. #### Vendor response Hi Keith – Thank you for the thoughtful review! We're glad to hear DaySmart Pet is helping you manage so many aspects of your business, and that our team has been able to support you along the way. It's great to know you're continuing to discover new features and getting more out of the system over time. We appreciate your recommendation! Replied April 2026 --- ### Reliable Grooming Software with Room for Better Customization - Overall rating: 5/5 - Reviewer: Yen Trang T. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, DaySmart Pet is a solid and reliable system for running a pet grooming business. It covers the essential needs like booking, customer management, and reminders effectively. However, there is room for improvement in customization and system flexibility to better support more complex or specific operational needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros DaySmart Pet is very user-friendly for daily operations. The online booking system makes it easy for clients to schedule appointments, and automated reminders help reduce no-shows. I also like how client and pet profiles are organized in one place, including grooming notes and history, which improves service consistency. The reporting and calendar features are helpful for managing staff schedules and tracking business performance. #### Cons Some features feel limited or not fully customizable, especially when managing services (e.g., adding or displaying specific options like Bath & Tidy). The interface can occasionally be slow or unintuitive when making quick changes. Also, certain settings are not very flexible, which can make it harder to adapt to specific business workflows. #### Vendor response Hi Yen Trang – Thank you for the thoughtful review! We're glad to hear DaySmart Pet is helping with online booking, client and pet management, and keeping your scheduling and reporting organized. It's great to know the system is supporting your daily operations and business needs. We appreciate your feedback and will share it with our team as we continue to improve flexibility and customization. Replied April 2026 --- ### Comprehensive and Scalable Solution for Modern Pet Grooming - Overall rating: 5/5 - Reviewer: Pedro Pablo José G. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience has been highly positive. DaySmart Pet is clearly designed with the specific needs of the grooming industry in mind. It has allowed us to transition from manual or fragmented tracking to a professional, digital system that improves both the client experience and our internal efficiency. It is a reliable partner for any grooming business looking to scale and organize its workflow effectively. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The most impressive aspect of DaySmart Pet is its seamless integration of appointment scheduling and client management. The interface is intuitive, which makes it easy to train new staff members quickly. Additionally, the automated reminders have significantly reduced our no-show rates, and the ability to manage everything from a centralized dashboard—including marketing and reporting—is a game-changer for daily operations. #### Cons While the software is very robust, the initial setup and customization of specific service tiers can take some time to perfect. It would also be great to see even more flexibility in the mobile app's offline capabilities for areas where the internet connection might be unstable, though the web version remains excellent. #### Vendor response Hi Pedro – Thank you for the fantastic review! We're thrilled to hear DaySmart Pet has helped streamline your scheduling, client management, and daily operations. We appreciate your feedback on setup and mobile flexibility and are always looking for ways to make the platform even more convenient for busy grooming businesses like yours. Replied March 2026 --- ### More bang for you buck and does very thing - Overall rating: 4/5 - Reviewer: Tawanna S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Been with them for over 10 years. They have quick service repairs and can log into the system to help manage issues. Great Prices #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The software is excellent for Grooming services Salons, but it has some minor flaws. The built- in POS system is a must. I love the all-in-one software system and straight to the point . You get text service, pos, booking system , and marketing . #### Cons Also, you have to do online support through a chat service, not a person . The system does not recognize the same info from clients, so multiple files have too be merged manually. #### Vendor response Hi Tawanna – Thanks so much for your thoughtful review and for being with us for over 10 years! We're thrilled to hear that DaySmart Pet is helping keep your salon organized. We also appreciate your feedback regarding client file management and will be sure to share it with our team. While our chat service begins with a few quick questions to ensure you get the proper support, you always have the option to connect directly with a live support agent who can assist with any issue during business hours. In addition to live chat, you can reach us by phone at 734-577-7804 or by email at pet-support@daysmart.com. Thanks again for your loyalty and feedback! Replied January 2026 --- ### DaySmart experience review - Overall rating: 5/5 - Reviewer: Cheri G. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I want to give a huge thank you to [sensitive content hidden] for their outstanding help in getting my DaySmart messaging program back up and running. They were professional, patient, and incredibly knowledgeable throughout the entire process. [sensitive content hidden] quickly identified the issues and explained everything clearly, while [sensitive content hidden] made sure every detail was handled so the system was restored smoothly. Their teamwork and dedication turned what could have been a stressful situation into a seamless experience. I truly appreciate their expertise and excellent customer service—DaySmart is lucky to have them on the team! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros What I like most about DaySmart Pet is the way it streamlines both pet and client management, while also offering an intuitive calendar and scheduling system. These features make it easy to stay organized, save time, and ensure that appointments run smoothly. #### Cons Cons: One drawback I experienced with DaySmart Pet is the additional fee required for messaging. Unfortunately, I was not reimbursed for the year that the messaging feature was unavailable, which felt like a loss of value. In addition, I’ve noticed that other grooming software offers the ability to calculate pay with both state and federal taxes included, a feature that is currently missing from my account. I believe this would be a valuable improvement and update. Overall, I feel it would add fairness and value to the service if a refund or credit were provided for the time the messaging feature was unavailable. #### Vendor response Hi Cheri – Thanks so much for the great review! We're glad to hear DaySmart Pet is helping keep your scheduling and client management running smoothly. We appreciate your honest feedback and suggestions and will be sure to share them with our team. If you ever need assistance or have more ideas, feel free to reach out at 734-577-7804 or pet-support@daysmart.com. Replied December 2025 --- ### I like this software and it is affordable without a contract - Overall rating: 4/5 - Reviewer: Karee N. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is good. Great support. Easy to add new employees. I recommend it to other grooming salons. I would choose it again #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is easy to use. The support is great. Easy to learn. Easy to add new employees. I recommend it to other grooming salons. #### Cons There are options that should be included that aren't. Also I don't like how the appt times adjust hen you add a second dog to an appt. #### Reasons for choosing DaySmart Pet Daysmart didn't require a contract and we liked the test drive #### Vendor response Hi Karee – Thanks so much for the kind words! We're thrilled to hear that DaySmart Pet is working well for your business. If you ever need assistance or have any suggestions, please feel free to reach out anytime! Replied January 2026 --- ### Good software but slow - Overall rating: 5/5 - Reviewer: Rebecca A. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Daysmart has so much information about the pets available plus lots of reports.It is easy to see the schedule at a glance.It is easy to run payroll! It is easy to learn basic functions #### Cons It is slow! It can be glitchyBooking would be better if you could set what times groomers perform certain services and then fill it in with appts. That would work well for online booking as well. Online booking does not work for more than one appt at a time. It is difficult to find settingsWhen using their cc it crashes all the time so we have to enter manually #### Reasons for choosing DaySmart Pet Seemed like it had the most functionality for ys #### Reasons for switching to DaySmart Pet Previous did not have payroll, vaccinations or services by color --- ### DaySmart Pet Software is Essential for Pet Grooming Salons - Overall rating: 5/5 - Reviewer: Lena V. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We used to use other software to schedule our appointments in our grooming salon, but found that there was a lot that we couldn’t do. Then we found DaySmart Pet and decided to try it. The software is perfect, it has everything we need. It integrates easily into our website, allows customers to book online on their own, sends appointments to us in a nice easy to see schedule, and sends reminders and pickup texts automatically. We are able to keep track of the pets easily and add or see any notes that may be relevant to the pet. I feel this has made us much more efficient! I would highly recommend to any salon. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like how easy it is to schedule appointments and communicate with our customers. I also like how much information I am able to collect about each client to see anytime needed. #### Cons I would like to see more customization offered, such as the ability to personalize texts sent to customers. #### Reasons for choosing DaySmart Pet It has all of the features we were looking for plus others we did not even think of. The price is very competitive as well. #### Reasons for switching to DaySmart Pet There was a lot of features not offered or customized to the pet grooming industry. --- ### Excellent program for managing clients and GREAT value! - Overall rating: 5/5 - Reviewer: Roxanne E. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Everyone has been very helpful! [sensitive content hidden] , [sensitive content hidden] from tech support, and [sensitive content hidden] ! They are so patient! I have had to call support while learning the system and they have made it very easy to figure out. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros DaySmart is very helpful with client profiles and the value is amazing! We are so excited to customize our website and love that support is a click or call away! #### Cons There is a learning curve from the old system, but they told us this. The new system seems easier. The hardest part for our team was setting up their account on the app. It's a bit confusing, but once we figured it out, we love that everyone has access to what they need right on their phone! #### Vendor response Hi Roxanne – Thank you so much for the great review! We're so glad to hear DaySmart Pet has been helpful for managing client profiles and that our support team has been patient and supportive while you learn the system. We appreciate you sharing your experience! Replied March 2026 --- ### DaySmart review. - Overall rating: 5/5 - Reviewer: Sara S. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered I’ve used it for years now with almost zero issues. If something like a glitch comes up, the help team is easy to access and the problem resolves quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s very user friendly. My employees figure it out quickly as well. S healing, pet notes, clients notes, directions to clients house, credit card processing etc. #### Cons So far I have not had any issues that have bothered me or caused me any stress or that I couldn’t get a work around to the issue. #### Vendor response Hi Sara – Thanks so much for the positive feedback! It's great to hear DaySmart Pet has been easy for both you and your team to pick up, and that it's supported your business with so few issues over the years. We're glad our team has been there when you've needed help along the way. Replied April 2026 --- ### Excellent Software to Operate (User Friendly) - Overall rating: 5/5 - Reviewer: Bernardo S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Very happy customer that would recommend to others. Customer service is always there to assist if needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Client Management and easiness of software. Not difficult at all to use. Choice selection of colors . #### Cons How slow it is on the weekends to open software and at times, times out and have to sign back into system. #### Vendor response Hi Bernardo – Thank you for the great review! We're thrilled to hear DaySmart Pet is easy to use and helping with client management. We appreciate your kind words about our support team and are always here if you need anything. Replied March 2026 --- ### Very happy with the support - Overall rating: 5/5 - Reviewer: Tammy M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I really enjoy daysmart. The tech-support is great. And the staff are very knowledgable and patient. I am grateful for the automatic appointment reminders that are sent out. It has saved me lots of missed appointments. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I love the automatic appointment reminders. And the quick support when needed. Support staff are very patient #### Cons I wish I could customize some reports to taylor my needs. I wish there was a complete manual in one location #### Vendor response Hi Tammy – Thanks so much for your kind words! We're thrilled the automatic appointment reminders are helping reduce missed appointments and that our support team has been helpful. We appreciate your feedback on report customization and the manual, and we'll share it with our team. You can always reach us at 734-577-7804 or pet-support@daysmart.com. Replied February 2026 --- ### Love this app - Overall rating: 5/5 - Reviewer: Destiny A. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I love it I feel like it has helped me a lot with my small business, keeping track of clients and track of my reports for the end of the year for my taxes I also like the customer service how they get to me fast and answer all my questions #### Ratings breakdown - Ease of use: 2/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like that customer service is available and if I have any questions that immediately answer them to give me an answer! #### Cons So far like everything I have not ran into anything yet that I least like, I would say maybe paying a month for the subscription but I understand for everything that you're getting plus a website #### Vendor response Hi Destiny – Thank you for your kind words! We're so glad DaySmart Pet is helping you stay organized and manage your business smoothly. It's great to hear our support team has been able to assist quickly whenever you have questions. We appreciate your feedback and are always here if you need anything at 734-577-7804 or pet-support@daysmart.com. Replied December 2025 --- ### No customer service - Overall rating: 2/5 - Reviewer: Robert P. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered We have used them for over 15 yeats key features that other software offers this lack in intake forms, poor intervention, no way to preppay or charging for no call, no showes, #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It was an ok software but still missing features many other software offer. #### Cons No customer service! Like Zero customer service... if u have a problem on Friday... you have to wait till monday to get a call, use to be great! They dropped most ALL there customer service in 2023 and we pay them 500 a month for software and 1100-1500 a month in credit cards #### Reasons for choosing DaySmart Pet We have had them for over 15 years #### Vendor response Hi Robert – We truly appreciate your loyalty over the past 15 years and are sorry to hear that your experience with our support hasn't met expectations. We understand how frustrating it can be to wait for assistance, and we're continuously working to improve our response times and service availability. Additionally, we wanted to let you know that DaySmart Pet includes intake forms and the ability to accept deposits to help prevent no-shows and late cancellations. If you'd like any help with these features, please don't hesitate to reach out. We value your feedback and will share it with our team to continue improving. Replied March 2025 --- ### A bit too expensive for the business size but still a great software - Overall rating: 4/5 - Reviewer: Julie K. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been great, anytime I had an issue costumer service was always very helpfull and the sofware was down only a handfull of times in the last 2 years #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It's very easy to learn how to use the software and it is visually pleasing. It runs smoothly most of the time and I like that I can access my appointement book anytime and anywhere with the cloud. #### Cons Mostly the price. For a 1 person business it is a big expense to commit.I recently had to downgrade to the cheapest version but now I do not have the tools that where actually making the app more efficient like multi check out or payroll, but at the same time I dont believe 2 features are worth doubling the price of the software. I would love to have an option to choose what I want as I dont use the features I have (promotions, products, employees, schedule)I am not a big fan of the cancelation process. If a client doesn't show i dont have an option to add a fee or notify them and have to do it all manually #### Reasons for choosing DaySmart Pet Was the first I tried the demo with and I enjoyed it --- ### Disappointed with my transition to Cloud - Overall rating: 3/5 - Reviewer: Myrna S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Not Good at all! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I never had problems with DaySmart before and I was always very satisfied with the desktop version. Now that I am expanding my business, opening my second location, I was advised by Daysmart Sales person to switch to cloud. It was the worse decision. I am paying more and having lots of issues. The system doesn't work properly. My staff is frustrated. I am frustrated. #### Cons To make me switch from desktop to cloud without telling me all the issues I would face. #### Reasons for choosing DaySmart Pet I never thought about other product, but I know I need to get a better product/service from what I am paying now to DaySmart. Probably switch back to Desktop. #### Reasons for switching to DaySmart Pet Daysmart sales person told me to. I also added Stripe Payments to my system and that was ANOTHER stupid purchase. Stripe is a mess! After 2 weeks of using their services I have $9,900 (after fees!) missing in my bank account. I stopped the service now and went back to my previous provider until I see my money back. --- ### The more they update the worse it gets! - Overall rating: 1/5 - Reviewer: Liz F. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros We have been using this software for over seven years. It was perfect when we first bought it in 2011. It was easy to use and worked exactly how we needed it to work. This is no longer the case and it is now costing us time and money instead of saving it... #### Cons Most of our customers have standing reservations for daycare and also buy packages. You can no longer schedule out their reservations and pull from their package. It counts future dates against the package so you cannot add an additional day if requested and pull from the package. It charges them full price and there is no way to change it unless you start deleting future days and then it just becomes a nightmare. Scheduling is the main function of this software and it does not do what it needs to do to run a successful daycare! So now we have to manually re-enter every single appointment every single day (over 60 dogs/appointments per day). What used to take 15 minutes now takes over one hour. Now this week it suddenly is showing that customers have negative days so it is no longer alerting us that the customer has used up their package and are due for a new one! That is money out the door!! Also, basic things like viewing tickets used to be so easy and now you have to make numerous clicks just to get to what you want to view. Even though we just paid for an upgrade, we are researching other software companies and are willing to pay again for one that works. The stress of switching over to a new software program is worth not having to deal with the every day stress of 123 Pet! We have been using this software longer than their reps have worked there and know more about it than they do, so they're of no help. We do not recommend this product, look elsewhere! #### Vendor response We' sorry to hear that you've had a problem. It does look like you have not completed the free maintenance updates released for your version. These include bug fixes and feature improvements. We did make changes to the way packages are implemented due to many requests. We're sorry that this change negatively impacted your operation. Our Customer Support Specialist has reached out to you to see how we can be of further assistance. Replied May 2018 --- ### Bad to worse - Overall rating: 1/5 - Reviewer: John L. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered I picked this software because everyone said it was easy to use. I needed something easy for my coworkers and boss. We went from hand written everything to a computer. I was supposed to be the one to get everyone on board. Unfortunately this software has caused numerous problems. On average we 5-6 random appointments show up that 123 pets sent reminders for but we have to appointment on record. It’s glitchy and messy. There is no rhyme or reason to any of this. It’s also extremely expensive! Although they are willing to reduce some of the rate once in a while because by their own admission, the software is bad. Or “untested”. It feels like they started from scratch and they’re selling a beta version of incomplete software as if it’s ready to go. Seriously DO NOT buy this software! Biggest regret! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Anytime I call in to customer service the techs tell me they know the software is bad. It makes me kind of laugh. #### Cons Company will send out random updates that crash the system. Zero timelines given out to clients for fixing the problems. Ease of access of client information on calendars and dashboards is redundant and lacking. (Why not show a phone number with the client name? Also why swap around the pets name with the clients first name. Software cannot consolidate multiple pets with different groomers. People are double charged if not done one at a time. Software creates duplicate time slots for employees which crash the system and make random appointments disappear from the calendar. Adding availability to the schedule is nonsensical. Booking availability for an employee M-F in one step is impossible. This issue makes it easy for the overlapping of availability frequent and causes appointments to also disappear. The system cannot consolidate duplicate accounts. You have to go though and “archive” the client and pet. Archived Clients May still be scheduled, which is a nightmare. Daycare and boarding doesn’t work and hasn’t worked for over a month. They say they’re working on it. -again zero timeframes Customer support can’t really do anything to help out. They just apologize and say that the software is bad. Nearly every single time I’ve called it’s been this way. The software doesn’t recognize a first name or last name. But it recognized (Last name, First name). Now without a comma the name won’t pull up. #### Reasons for choosing DaySmart Pet Was talked into it by a 123 pets rep. --- ### Marianne's Review - Overall rating: 5/5 - Reviewer: Marianne R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, I really like the program. With any programs out there, there is always little hiccups and the DaySmart team seems to really care and continues to make improvements. I have worked with a couple members of the Day Smart team, like [SENSITIVE CONTENT], and they are always kind, caring and helpful. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I really like that I can see my appointments along with my other groomer. I can color code the different services and modify them pretty easy. #### Cons Some of the organization within the tabs is a little off. It would be nice to have one search section that you can look for the owner or pet, instead of either or. The flow/set up between the app and the website doesn't exactly much up, so it may take an extra sec to figure that out. I'm hoping the option for creating our business' website can expand more and become more user friendly. #### Reasons for choosing DaySmart Pet DaySmart seemed to be the best User Friendly. Has a lot of options and customizations along with providing me with my own business website/online booking options. #### Reasons for switching to DaySmart Pet Needed a program that can be accessed from multiple locations and geared for our industry. --- ### Great product - Overall rating: 5/5 - Reviewer: Levi D. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has helped me build my business and keep track of all clients. It helps me market to existing clients continual basis. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Great product that does so much for managing a salon and mobile grooming business. They just need a few minor tweaks to make it perfect #### Cons The price is pretty high especially when you get into the marketing aspect of it. Adding a customers address to the screen while using a PC is a little clunky. Also reoccurring appointments. Need some updates to account for people who want it groomed more than 10 weeks or on a certain day of the month. #### Reasons for choosing DaySmart Pet I chose them because they were one of the best software companies out there for grooming. If there’s any out there, they do about the same thing and really focus on social media and marketing I would consider switching. Period. ## More reviews [Next reviews](https://www.softwareadvice.com/product/92113-DaySmart-Pet/reviews/?page=2) --- DaySmart Pet Reviews, Pros and Cons - 2026 Software Advice