About PetLinx

PetLinx is a kennel management software that helps businesses streamline processes related to invoice generation, service scheduling, boarding bookings, and customer credit tracking, among other operations. The record-keeping module allows staff members to build a customer database, track payment history, manage pet information, and monitor bookings.

PetLinx allows supervisors to send booking or vaccination reminders and pet birthday greetings via personalized email and SMS based messages. It enables administrators to create a staff member database with details, such as name, address, phone number, working hours, and daily pet management limits. Managers can generate reports to gain insights into business finances and overall performance. Additionally, the bu...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 8, Windows 10

92 Reviews of PetLinx

Average User Ratings

Overall

4.55 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(58)

58

4 stars

(29)

29

3 stars

(4)

4

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 92 results

May 2018

Sandra from Dog Kidz Country Daycare & Boarding

Verified Reviewer

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Adaptability and value. After a year and half, we are very happy and satisfied with the program.

Pros

Best features are flexibility, value and service. Pet care is very often a small business that is highly individualized. Having a program that can be purchased in sections (boarding, daycare, grooming) and then having a good amount of flexibility within the program to adapt to each business is a good thing. The entire program is a good value and can be purchased outright with just service as an annual investment. The service is outstanding and responsive.

Cons

The manual is the weakest. The manual is there as well as "help on this page". However, the help index rarely seems to actually help and most explanations are brief. Sometimes you need the long version!

Response from Software Revolutions

Replied May 2018

Thanks for your great review Sandra, we really value having you as a customer and appreciate your suggestions which are always helpful :-).

December 2019

Anne from Pudelian Kennels

Company Size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

PetLinx....... in a word GREAT!

This software is a reliable and easy to use product and, we believe, good value for money. It will take a lot to beat it.

Pros

Easy to use, clear instructions, easy to transition to, fabulous timely personal support, and not a "static" product - [SENSITIVE CONTENT HIDDEN] and his team continue to improve, build and refine the software to include wants and needs of its users.

Cons

I would love more financial type reports without having to upload to my accounting programme.

Reasons for Choosing PetLinx

Petlinx as a whole product best met our needs

Response from Software Revolutions

Replied December 2019

Thanks so much Anne, it's been our pleasure to have you as our customer :-)

November 2017

Anonymous

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

November 2017

There are a lot of updates that could be & someone in the industry should be consulted

used as our schedule for bookings

Pros

layout and colorful design and ability to add multiple employees to the calendar as well as the right click and drop down boxes i also like that it integrates so well with cayan also the ability to make dtailed groom notes on every dog

Cons

unable to split tips between a bather and groomer on the same transaction a handful of technical glitches and i feel like an industry professional should be consulted on future updates

Response from Software Revolutions

Replied November 2017

As this reviewer has chosen to keep their details private we can't verify that they are an actual customer, but it does appear suspicious and we have asked Capterra to remove it. A strange comment that we need to consult an "industry professional", we would like to think our customers that we interact with on a daily basis are industry professionals :-)

June 2020

Robin from Pawsitive Karma

Company Size: 2-10 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Petlinx

A+++

Pros

Features and support is very responsive.

Cons

None really its a really good program that I would recommend.

Reasons for Choosing PetLinx

Features and ease of use and set up. Its a product you can grow into.

Response from Software Revolutions

Replied June 2020

Thank you Robin, we're glad you chose us and very happy to have you as our customer!

September 2016

Brian from The Pampered Puppy

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2016

The best for your business

After downloading all the demos for all the software out there, we looked at speed and ease to use. Petlinx was by far the best all around software out there. When we noticed a quirk in the software we emailed them about it and they fixed it within days, we had not bought the software at this point. They are quick to listen to our concerns and suggestions to improve and implement them. So in 2005 we purchased Petlinx and have seen the product improve, grow and expand just as our business has grown. You can now have multiple locations from a single database and have centralized booking with the network edition. All the reports and letters that can be printed out can be totally customized to meet our needs. Through the years we have pushed this software to see what it can do as we have grown and it has always done the job for us. We are looking forward to see what's in the future for Petlinx. We do highly recommend this software to everyone.

Pros

The ability to see your day in the calendar and to be able to just drag and drop appointments between groomer and even between days is important. There are reports for just about everything. Easy to use. Very quick tech support.

Cons

The retail end is a little lacking - but they are working on improving that as of the time of this review.

Response from Software Revolutions

Replied September 2016

Thanks for the great review Brian! We've appreciated having you on board for all these years and value your suggestions and know-how greatly. P.S free demo is for 30 days :-)