About PetLinx

PetLinx is a kennel management software that helps businesses streamline processes related to invoice generation, service scheduling, boarding bookings, and customer credit tracking, among other operations. The record-keeping module allows staff members to build a customer database, track payment history, manage pet information, and monitor bookings.

PetLinx allows supervisors to send booking or vaccination reminders and pet birthday greetings via personalized email and SMS based messages. It enables administrators to create a staff member database with details, such as name, address, phone number, working hours, and daily pet management limits. Managers can generate reports to gain insights into business finances and overall performance. Addit...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 8, Windows 10

99 Reviews of PetLinx

Average User Ratings

Overall

4.58 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(64)

64

4 stars

(30)

30

3 stars

(4)

4

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 99 results

May 2018

User Profile Picture

Sandra from Dog Kidz Country Daycare & Boarding

Verified Reviewer

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Adaptability and value. After a year and half, we are very happy and satisfied with the program.

Pros

Best features are flexibility, value and service. Pet care is very often a small business that is highly individualized. Having a program that can be purchased in sections (boarding, daycare, grooming) and then having a good amount of flexibility within the program to adapt to each business is a good thing. The entire program is a good value and can be purchased outright with just service as an annual investment. The service is outstanding and responsive.

Cons

The manual is the weakest. The manual is there as well as "help on this page". However, the help index rarely seems to actually help and most explanations are brief. Sometimes you need the long version!

Response from Software Revolutions

Replied May 2018

Thanks for your great review Sandra, we really value having you as a customer and appreciate your suggestions which are always helpful :-).

May 2021

Megan from Black Forest Dog Resort, LLC

Company Size: 2-10 employees

Industry: Veterinary

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

Use friendly and customizable

Pros

I have a new boarding and grooming business and was looking for an easy to use software to keep client and pet records organized, create and modify bookings, send reminders to clients, and allow clients to request reservations. Petlinx has it all! I started with the built in tutorials which were very easy to follow along with for initial setup and getting to know the modules. Petlinx perfectly strikes the balance between being user friendly and customizable. It's very easy to access and update client information, as well as to customize lists and options. Employee setup is easy to use as well. Petlinx connects to Quickbooks. The online registration for clients to request services is user friendly and very easy for clients. Customer service/tech support is amazing. Any questions I had were usually answered via email usually within a few hours, and sometimes within minutes. The learning curve was minimal but it does take some time to get it fully set up and practice to become fluent in the program. I'm glad I had time to familiarize myself with it, customize all the data lists and options, create all my custom emails, and test it all before needing it.

Cons

Connecting my work email to send email confirmations and reminders to clients was not a tech skill I have done before and I needed quite a bit of help to find the settings in my email to allow Petlinx to connect. Thankfully there is a tutorial on the way!

Reasons for Choosing PetLinx

Petlinx seemed more customizable while still being easy to use. The menus are well organized.

Response from Software Revolutions

Replied May 2021

Thank you so much for your detailed review Megan, we're glad to have you with us :-)

November 2017

Anonymous

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

November 2017

There are a lot of updates that could be & someone in the industry should be consulted

used as our schedule for bookings

Pros

layout and colorful design and ability to add multiple employees to the calendar as well as the right click and drop down boxes i also like that it integrates so well with cayan also the ability to make dtailed groom notes on every dog

Cons

unable to split tips between a bather and groomer on the same transaction a handful of technical glitches and i feel like an industry professional should be consulted on future updates

Response from Software Revolutions

Replied November 2017

As this reviewer has chosen to keep their details private we can't verify that they are an actual customer, but it does appear suspicious and we have asked Capterra to remove it. A strange comment that we need to consult an "industry professional", we would like to think our customers that we interact with on a daily basis are industry professionals :-)

June 2021

Melissa from Prancing Paws Doggie Daycare

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2021

Great software and fantastic support!

We have used this software for a few years now. I love how the developers continue to make it better.

Pros

The new update in 7 that sends boarding reminders with our cancellation policy attached. This will help cut down on no shows.

Cons

A way to input daily reminders for staff that will alert at a certain time

Reasons for Switching to PetLinx

Software was not kept up to date

Response from Software Revolutions

Replied June 2021

Thank you for your awesome review Melissa and great to hear you're loving the latest changes, it makes our day :-)

December 2019

Anne from Pudelian Kennels

Company Size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

PetLinx....... in a word GREAT!

This software is a reliable and easy to use product and, we believe, good value for money. It will take a lot to beat it.

Pros

Easy to use, clear instructions, easy to transition to, fabulous timely personal support, and not a "static" product - [SENSITIVE CONTENT HIDDEN] and his team continue to improve, build and refine the software to include wants and needs of its users.

Cons

I would love more financial type reports without having to upload to my accounting programme.

Reasons for Choosing PetLinx

Petlinx as a whole product best met our needs

Reasons for Switching to PetLinx

Previous software did not have the same amount of options or support at the time

Response from Software Revolutions

Replied December 2019

Thanks so much Anne, it's been our pleasure to have you as our customer :-)