When I started looking at various software, I wanted the text update capability as that's what our clients really like! TTP has that and I, as the administrator, always see the updates and responses. I also really like that client's can't reach out directly to our IC's (users). Although one of the best features is how it links all scheduled services to invoices; both for client's and for users. It's very easy for users to generate their invoices. I signed up for the WePay accunt as well. I resisted taking credit card payments for a long time, but this has made collecting funds super easy! I also like how there is the ADD A TIP option on every client invoice. Honestly, we rarely got tips except around the holidays and on some pet sitting jobs. Almost all the new clients we've signed up using TTP add tips! I also have grown to really appreciate that clients enter their information and pets information. This has helped all of us to ensure no one is missing anything. Before we took notes at the initial meet and greet. Often times as things changed, we never updated the notes. Having a set up where the cliebts see the same information as we do helps eliminate any confussion about what to do or not to do. I also really like the reporting options. I use Quickbooks but the reporting options are different. TTP has made several changes and upgrades since I started using it. They really listen to the feedback.

The cons of TTP may be more on my end than theirs. We were already so busy when we switched over. It took a long time to input all the data and client information. They started an Academy to help showcase and explain very important topics and features. Honestly, I just haven't had any spare time to take advantage of it. This is another reason to start using it before you are already insanely busy!!!!! I wish there were alternative ways to do schedule changes. They have a great bulk update feature but it just changes who's assigned or if the events are cancelled. This may be an option and detailed instructions in the Academy or Help section. Again, I've been too busy to explore a lot of these features. So the 4 star ratings may be more on my end than theirs. I'm also a self admintted person so others may be able to figure some things out 100 times faster than me!

Their personalized service is bar none. Quick turn around with questions we have. Thorough answers and solutions to issues. And they are very nice about it all.

TimetoPet is an awesome app. We are a medium size pet sitting and dog walking company servicing over 2k clients with over 40 staff. We could not provide our clients with the level of service we provide if it were not for TTP. Our clients comment positively about every aspect of the experience with this product from the 'report card' they receive after every visit to scheduling their services through their computer or their phone.

The only improvement i would encourage is a more robust self serve reporting feature. But I like reports and analytics more than most folks, so it could be just me.

I like that it is intended to make scheduling easier for pet care professionals. I also like that it keeps a good database of client information that is always accessible when out in the field.

It crashes A LOT and customer service is not that easy to deal with. I have grown frustrated with this software and went back to using a different platform that is much more user intuitive.

Time to Pet has extensive settings and options so that you can perfectly customize your portal for your business. I find scheduling to be very easy & convenient. They are always adding updates to improve the app & customer/client experience. You can find almost any answer about the software in their help section, it has helpful articles and often times a short informational video. TTP really seems to care about their customers & their experience.

My clients sometimes have difficulties with invoicing & tipping, but we're often able to sort out the issue easily.