--- title: "Time To Pet Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Time To Pet. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Time To Pet is a good fit for you!" source_url: "https://www.softwareadvice.com/kennel/time-to-pet-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Kennel Software](https://www.softwareadvice.com/kennel/) / [Time To Pet](https://www.softwareadvice.com/kennel/time-to-pet-profile/) / Time To Pet Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/kennel/time-to-pet-profile/) Reviews [Alternatives](https://www.softwareadvice.com/kennel/time-to-pet-profile/alternatives/) # Time To Pet User Reviews ## Reviews summary - Overall rating: 4.9/5 - Total reviews: 283 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.9/5 - Value for money: 4.8/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 253 reviews (89%) - 4 stars: 24 reviews (8%) - 3 stars: 3 reviews (1%) - 2 stars: 2 reviews (1%) - 1 star: 1 reviews (0%) ### Most mentioned pros - It has a ton of features all in one system, so I don't have to switch between multiple platforms. - Time to Pet is an incredible software that is easy to utilize at a tremendous price. - Everyone is so nice and responsive! ### Most mentioned cons - This is devastating as a new business owner to learn that I missed out on several new clients due to the failure of a software that I was paying $25/month for. - The cost was outrageous and I had to pay extra for each additional staff as well as paying all the credit card fees for the customers - Currently, email is the primary method, and since some clients opt out of receiving emails, they may miss key updates. ## Time To Pet customer reviews Showing reviews 1-25 of 283 (page 1). ### Technologically superior software - Overall rating: 5/5 - Reviewer: Ruth C. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered Time To Pet's automated confirmations and invoicing system have freed much of my time and allowed me a more hassle-free experience with running my day-to-day operations. The integration with QuickBooks allows me painless bookkeeping and the reports show me exactly where money is coming and going so I can get a better handle on my business. I no longer worry about my staff not being notified about a change to their schedule or their pay being correct. Overall TTP has saved my company so much time and allows us to create a better customer experience, improving the quality of care we offer. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its easy to transfer your client lists from previous software and customer support are there to help any time you need. The integration is pretty seamless and TTP has a lot more functionality than some of the older applications. I've been using various pet sit software since 2010, and TTP is far superior on so many levels. The Portal is easily customizable, allowing you a great deal of freedom in creating your business concept.I love that clients cannot schedule without the required fields or vaccinations of my choosing. GPS reports are customizable for different types of visits, and SMS notifications allow clients, sitters, or managers to access important messages all at once, without any back tracking or privacy invasion. #### Cons I would love it Time To Pet used barcoding for keys since it's difficult to search for keys unless you create a customizable field every time you search, being the default search function in TTP is for Names only. Having a larger company makes it easier to track keys using a barcoding system since we have a lot of clients and pets with the same names. I also do care for the view when you are looking at a clients schedule. It looks a bit clunky and is not ordered correctly, so you have to sift through pages of scheules sometimes. A simple calendar view would be more appealing and easier to spot inconsistencies. Lastly, there is no designation for species when adding vaccination requirements, so if you look after exotic pets and require vaccines, they won't be allowed to schedule services. Disabling this feature will not require vaccine records so they have to be manually added with every new pet. #### Reasons for choosing Time To Pet Referral #### Reasons for switching to Time To Pet They have been crashing and service was poor to nonexistent. They could no longer provide the service they once provided, and our business was suffering from their poor service. #### Vendor response Thanks for the support and the great review! Replied April 2023 --- ### Best Pet Sitting Software in the Industry - Overall rating: 5/5 - Reviewer: Kim D. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered The onboarding process with Time To Pet was seamless in helping me transition from another pet sitting software company. Their support team is always there to answer any questions. They treat their customers like family. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Time To Pet saves me so much time running my business. It has a ton of features all in one system, so I don't have to switch between multiple platforms. I can keep track of client/pet data, communicate with clients and staff internally and do all of my invoicing in Time To Pet. Scheduling is a breeze and frees up time for me grow my business. I also love that Time To Pet is continuously adding new features. #### Cons Time To Pet offers so many features, so there was a learning curve at first. Well worth the investment. #### Reasons for switching to Time To Pet Lack of features including an app, ability to schedule emails, internal communication with staff/clients and texting ability. #### Vendor response Thanks for the feedback and the support! We appreciate it! Replied December 2024 --- ### This is the best pet sitting software on the market - Overall rating: 5/5 - Reviewer: Andrew H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used unspecified for more than 2 years - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered Customer service is lightning fast! The software was great at the beginning but the owners are not content with that. They keep making it better and better. I can't wait to see what additions they make to Time To Pet in the future. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is very modern and up to date. It is very intuitive which makes training new staff easy. The schedular has a great calendar with drag and drop capability. Everything is integrated so nothing falls through the cracks. Our customers have also enjoyed using the software. The software encourages customers to leave tips when making payments. Where we weren't getting many tips before we now get lots of tips. The software has more than paid for itself just in tips! #### Cons Since we pay our employees by the hour including travel time between visits we would like to see the tracking of travel time integrated more automatically into the software. --- ### Very expensive and less user friendly - Overall rating: 2/5 - Reviewer: julie m. - Verified reviewer: Yes - Industry: Human Resources - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered I used time to pet for five years and although I miss the block days feature I am so happy I switched #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I like that I could block days that we were unavailable #### Cons The cost was outrageous and I had to pay extra for each additional staff as well as paying all the credit card fees for the customers #### Vendor response Hi Julie – Thanks for sharing your experience. We're glad the block days feature was helpful for you, and we appreciate your honest feedback regarding pricing and additional fees. We're always looking for ways to improve, and we're happy to hear that you were able to find a solution that works for you. If you ever want to check out updates or new features, you can reach us anytime at support@timetopet.com. Replied February 2026 --- ### Happy that I made the switch - Overall rating: 4/5 - Reviewer: Akira B. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Positive overall and happy with our switch #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, customer service, professional look, automation features #### Cons Inability to customize visit reports by client and packages/templates can be clunky to get started with and take more time if your client doesn’t have a regular schedule #### Reasons for choosing Time To Pet Team and client feedback and the number of features it had that we were looking for #### Reasons for switching to Time To Pet Lack of features we were looking for and frustrations from users #### Vendor response Thanks for the feedback - we appreciate your support! Replied October 2024 --- ### A Game-changer for Growing Pet Care Businesses - Overall rating: 5/5 - Reviewer: Drae S. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As the owner of AllCompanion Pet Care, Time To Pet has truly transformed the day-to-day operations of my business. It’s simplified, organized, and streamlined everything, giving me peace of mind knowing that all aspects of my business are centralized in one place. My clients love the transparency it offers, from clear invoicing to seamless scheduling and real-time communication through the portal and app. Both are incredibly user-friendly, making it easy for me to build strong relationships with clients. Some of my favorite features are the QuickBooks integration, the scheduling tool, and the report cards. Time To Pet is full of fantastic tools that have made my business more efficient and my clients happier! #### Cons It's honestly difficult to pinpoint any real cons with Time To Pet. After switching from another pet sitting/dog walking software, I've been able to find everything I need over time. They’ve clearly thought through a lot of the details. That said, I do wish there was an easier way to mark off holiday weeks. It would also be great to have a client-facing board where I could post updates and announcements, so clients can check for important information on their own. Currently, email is the primary method, and since some clients opt out of receiving emails, they may miss key updates. Aside from that (and even considering that), Time To Pet has been fantastic! #### Reasons for switching to Time To Pet PetPocketbook is a great software, but Time To Pet had more of the integrations and features I was looking for — especially as I move towards hiring. #### Vendor response Thanks for the review - we appreciate the kind words! Replied September 2024 --- ### You need Time To Pet, even if you're a solo pet sitter! - Overall rating: 5/5 - Reviewer: Tina M. - Verified reviewer: Yes - Industry: Veterinary - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered My overall experience is 10/10! I've saved myself 10 hours of administrative work with Time To Pet and my only regret is not signing up when the read the first article about it. It mirrors a level of professional to clients and gives them confidence knowing I'll be there for their pets when I say I will. It also allows my business to be transparent with policies and contracts which is extremely valuable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One of the most important things to me was to be able to have once central place for my clients to do everything - review & sign a contract, complete care instructions, schedule services, pay their invoice and communciate. After trying to do some of these tasks in one product and other tasks in another product and maybe even have some handwritten notes, I felt too chaotic (and it's just me!). There are some features within each of those tasks I love that I can truly tailor the software to work for my business, to reflect us in many ways from branding to how we offer service timeframes, to automatically charging holiday fees and cancellation fees. If I have to choose my favorite features, they are the ease of scheduling for trips and the ability for customers to sign contracts. #### Cons Integrating with my existing business processes was seamless, plus the onboarding checklist points out businesses processes I could add or improve on. The product can be overwhelming at first because there are so many features to set up, but I feel each feature is important to explore to see if it needs to be implemented for the business. The onboarding made me take a look at my processes and find gaps, so that was an unexpected bonus. Two features I feel could be improved are reminders and texting. Currently reminders to clients (I remind them about upcoming services and invoices due) can be scheduled but I would like to see them automated. I previously used Square for invoicing and I loved how I could set up reminders in that platform. Texting is a feature however there is a limit to the number of texts that can be used before an additional charge and recently the charge increased. I do not like this limit or additional charge for a couple reasons: TTP is already the most expensive software and an additional charge is over the top to me; the "workarounds" are emails (emails get lost by clients or they just don't read & clients have the ability to unsubscribe!) and push notifications via the mobile app (the items that cause a push notification are few and I do not like feeling like i have to force my clients to download an app just for pet sitting visits for their 2x/year vacations). #### Reasons for choosing Time To Pet Time To Pet's resources available to set up my account really set them apart, because from their comprehensive and detailed articles and videos I could tell they were like me - detailed, efficient and always improving. The features were everything I needed as a solo sitter and more, plus having the ability to scale to a team model was important to me. #### Reasons for switching to Time To Pet Time To Pet has previous pet sitters on their team and they know what the pet sitting industry needs to run daily and weekly operations. They've been doing this for years and I should have went with my gut and started using TTP from day 1, biggest mistake ever not to do that! #### Vendor response Thanks for the great review! We really appreciate the support! Replied February 2023 --- ### Time To Pet changed our business for the better - Overall rating: 5/5 - Reviewer: Alexis C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered I wouldn't have been able to hire without it. I needed to be able to KNOW for a fact that employees were at a client's home on time, not leaving, and have pictures that show both myself and the pet owners how their pets are doing. It has taken away the fear that someone could be taking advantage of this job. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They have thought through exactly what a pet sitting business would need to function the best--and continue to do so. I have said from the beginning that it must be a team of people who have run a pet sitting business or been a pet sitter before to intuit exactly what we need in the business. Scheduling with small, precise windows, report customization options, and the client communication (whether it's push notifications, emails, or the chat area) are the top things we love about Time To Pet. #### Cons There's always areas to add on to, but I think for the cost, it's fantastic and they are always adding. My main desire would be to have an easier way to share the calendar with sitters so they can see who else is working and can switch shifts if they want. #### Reasons for choosing Time To Pet Modern interface, and a very small learning curve (but with way more features!). #### Vendor response Thanks for the awesome review - we appreciate the support! Replied November 2022 --- ### Best Pet Sitting Software Out There - Overall rating: 5/5 - Reviewer: Vanessa S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered I am 100% satisfied with Time to Pet and I recommend it to every pet sitter I know. I have used other products in the past and TTP is just far above exceeding any other programs out there. They are constantly taking feedback from their users and are always actively improving the product, adding amazing new features, and staying ahead of the competition. There's just no other software on the market that does with TTP does, nor do they have the TTP team backing it up. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros TTP is a highly innovative pet sitting software that helps me run the day to day operations of a mid-size pet sitting company. With staff and quite a few clients, this software ensures nothing is ever missed and that our clients enjoy an app for themselves as well. #### Cons Due to the sheer number of customizations, the program can be daunting at first. However, it is completely worth the time to learn it. I had to think outside the box a bit to ensure the program could be tailored to the specific needs of my company which can be scary at first. TTP has never let me down and I've always been able to use the features and options to tailor the program to be exactly what I need. While there are a lot of documents explaining how to do things, more video instruction would be helpful however TTP's customer service is the absolute BEST. If you can't figure it out or can't find the answer you're looking for, their team is always knowledgeable and quick to respond. #### Reasons for choosing Time To Pet TTP contained the greatest ability to tailor the program to my companies needs. It has such a variety of customizations, I feel like it was built just for my business. Coupled with their customer service, I took the leap and I am so glad I did. I couldn't imagine running my business with any other pet sitting software. #### Reasons for switching to Time To Pet Power Pet Sitter started to feel like it was a step behind. Updates were not made quickly, if at all. Complaints fell on deaf ears, and the system felt like it was from the 90's. When their system crashed several times and we were left without access to our pet care files, I knew it was time for a switch. #### Vendor response Thanks for the great review, Vanessa. We appreciate your support! Replied June 2020 --- ### Easy to use, affordable and high quality product! - Overall rating: 5/5 - Reviewer: Laura T. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered I have loved every moment with Time to Pet! Since the very beginning when I attended a free demonstration to being a user for about a year it's been great. Everything I need for my pet sitting service has been thought of and if I ever have any issues their team is johnny on the spot to answer and help me out. Cannot recommend this software enough!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ease of use and how multiple people can access different aspects. If I have ever had an issue, their customer service was extremely quick to answer and fix the issue. #### Cons I have not disliked anything about this product #### Reasons for choosing Time To Pet This software was more specific to what I was looking for #### Vendor response Thanks for the great review and for your support! Replied February 2021 --- ### Priceless Software for Pet Sitters/Dog Walkers - Overall rating: 5/5 - Reviewer: Jessica M. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered We have been using Time to Pet for our Professional Pet Sitting/Dog Walking business for more than 3 years. Anytime we have had questions, they have been answered immediately through topics on their website, the private Facebook group or directly from customer service themselves. With every update, I feel like they read our needs that we didn't even know we had! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love that this software fits EVERY single need we have as pet sitters/dog walkers. Its impossible to pick just one thing that we love. #### Cons I would love if clients could rate a "reservation" on a 1-5 star scale as another industry software does. #### Reasons for choosing Time To Pet Overall features, client-facing app, staff-facing app, it looked clean and relevant, not antiquated. The support we received during our free trial was incredible - including late night Saturday answers to our questions! Can't beat any of that! #### Vendor response Thanks for the great review - we appreciate the support! Replied September 2020 --- ### Great Product for Pet Businesses - Overall rating: 5/5 - Reviewer: Khris R. - Verified reviewer: Yes - Industry: Veterinary - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered It works well and is easy to use. There is a lot of support. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It allows me to save time running my business by putting scheduling, messaging, client information and invoicing all in one place. #### Cons Challenging sometime to figure out what automations are going on. #### Vendor response Thanks for the awesome review - we appreciate the support and the feedback! Replied March 2025 --- ### My IT background gave me a unique perspective when evaluating pet sitting apps and this was the best - Overall rating: 5/5 - Reviewer: Amy S. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Increased communication with staff and customers, visibility into staff work behaviors, GPS location tracking, paper reduction, lower postage costs, audit history which has provided proof when customers questioned the services they were provided, integration with QuickBooks Online, electronic payment processing, email campaigns/bulk messaging, and much more! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My customers use it and love it! There's something for everyone: email capture for those who prefer email for simple email communications, a customer portal for the online users, and a smartphone app for the trendiest of our clients who want instant access. Our walkers/pet sitters love it! The smartphone app puts client information at their fingertips and gives them instant access to GPS for directions to the next house. Customizable visit reports allow staff to provide a good deal of feedback to customers with very little effort. Office staff love it! We have full visibility to customer requests and data updates, as well as walker locations and their communications with customers. Client service requests and electronic payments reduce workload. Management loves it! Integration with QuickBooks eliminates double entry, and client payment processing and bulk invoicing reduce workload. Reports provide insight into the business. Time to Pet is truly the core of our business. #### Cons Applying a single check to multiple invoices could be more straightforward. If not caught immediately, errors resulting from improper data entry must be corrected in both TTP and QuickBooks. TTP Support has acknowledged the issue and plans to address it in a future release. Data extracts are limited to what is predefined by TTP. I would love the ability to query data directly into Excel to build the more complex reports I need. The built-in staff scheduling features are a bit too basic for my needs, so I use a free third-party product to allow staff to manage their availability and time off requests. This means that unless I replicate their work shifts in TTP manually, I risk making scheduling errors (which I have) and cause last-minute scrambling to fill gaps that could have been avoided. Payroll functionality is too simple for my business. I use Intuit Payroll, and although TTP enables me to extract data needed for payroll, it is a time consuming biweekly effort. #### Vendor response Thank you for the feedback Amy - we appreciate it! Replied October 2017 --- ### Time to Pet is THE all-in-one pet care software - Overall rating: 5/5 - Reviewer: Brianna H. - Verified reviewer: Yes - Industry: Veterinary - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Time to Pet has extensive settings and options so that you can perfectly customize your portal for your business. I find scheduling to be very easy & convenient. They are always adding updates to improve the app & customer/client experience. You can find almost any answer about the software in their help section, it has helpful articles and often times a short informational video. TTP really seems to care about their customers & their experience. #### Cons My clients sometimes have difficulties with invoicing & tipping, but we're often able to sort out the issue easily. #### Vendor response Thanks for the review and the feedback. We appreciate the support! Replied March 2024 --- ### Love using Time to Pet - Overall rating: 5/5 - Reviewer: Malaysia S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Very good, get back to me in timely manner when I have questions #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very responsive, care about their users, and organized platform. #### Cons Can be expensive as the more employees the higher cost #### Vendor response Thank you for the great review - we appreciate the support! Replied October 2024 --- ### Too expensive for Large Teams - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered Originally enjoyed using it. It's been a gradual decline. Hopefully they resolve issues and lower pricing. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros - gps tracking - client tags - DOC tab under client profiles for photo and video references for walkers #### Cons it can be glitche from saving schedule changes, to uploading photos, to GPS deciding if it wants to work and customer service. tech issues are seen more with android users too. Overall, it doesn't seem worth the issues for over $100 a month. #### Reasons for switching to Time To Pet Functionality and Pricing --- ### Long Time User — Loving it more with each passing year! - Overall rating: 5/5 - Reviewer: Kayleen H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered Unreal customer service. Issues few and far between, and when they arise are resolved so quickly. They really listen to their clientele. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My number one favorite thing about this software is that it does 100 jobs in one spot that I only now oversee vs. doing myself. It’s like a personal assistant. My clients love it as much as I do! #### Cons The ONLY downside I have found so far is that it is made for single pet or single household services. Every other part is flexible— but if I want to book multiple people for one time slot or change their price for the day, I have to use a round about method. Pales in comparison to ally of the upsides though. #### Vendor response Thanks for the great review!! Replied November 2022 --- ### Time To Pet will Make Your Life So Much Easier - Overall rating: 5/5 - Reviewer: Xandra G. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered The main thing that makes Time To Pet stand out from their competition is that they are constantly taking suggestions from their users and implementing improvements. As long as they keep this up they will continue to be leagues ahead of the other options available! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Time To Pet comes the closest to automating every aspect of running a pet care company and yet still manages to offer so many ways to customize it to your specific services. Your customers can use the app to request services and your administrators and/or your care providers can approve those requests. Schedules and invoices are ridiculously easy to email out as needed. Communication with your customers and your team are a breeze. It even synchs with Quickbooks to simplify your bookkeeping. I don't know how anyone runs a pet care service without it! #### Cons The only hiccup I've run into so far is that Time To Pet is not able to differentiate between the different types of pets when setting up billing for extra pets. For example, we bill extra for walking any additional dogs more than two. If the customer also has a cat in their profile, the system will still charge the extra fee since it is not able to tell that the third pet is not a dog and thus does not need to be walked. #### Reasons for switching to Time To Pet Time To Pet's amazing customer service and nearly double the amount of features made the choice obvious. #### Vendor response Thank you for the feedback and the great review! Replied March 2021 --- ### All in One Software - Overall rating: 5/5 - Reviewer: Claire W. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered Wonderful. I would not have a successful business now if I did not have the organizational help of TTP. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love more features about this product than I can think of at this time! I love the ability to cover all aspects of my business (scheduling, invoicing and conversation/reports) in one place. I love the responsiveness of the TTP team when I have a question and I love the ease it provides my Customers. It serves as a good professional aspect to prospective clients as well. #### Cons Occassionally there is a feauture I wuld like that would be helpful. But these are minute compared to what is offered. #### Reasons for choosing Time To Pet [SENSITIVE CONTENT] of Untangled Leases, [SENSITIVE CONTENT]. Long time user of TTP as well. #### Vendor response Thanks for the great review - we appreciate the support! Replied July 2022 --- ### The absolute best customer service and user friendly programs and apps for owners *and* clients. - Overall rating: 5/5 - Reviewer: David S. - Verified reviewer: Yes - Industry: Consumer Services - Product usage: Used weekly for less than 2 years - Reviewed: October 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. They add so much value to my life that I have only but good things to say about this company, seriously. Even when times get tough, like when I made a personal mistake in the system that cost me potentially high, they took so much extra time to make sure I got every single penny back in a timely manner. You'd think these guys are too busy for you, but then they get back to you so fast. These guys don't mess around. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Their scheduler is amazing. It's like Google Cal or iCal at first glimpse, so I immediately took to it. Their bulk scheduling is what is truly so helpful. It's just that the way this software was set up allows me to run this business like it's an exact science. Every part about it is smart and makes sense. And if you ever have issues with a way they do business, you can email them and they'll change something. They are so modest when it comes to change - and that's how theyve been able to set themselves apart from the rest of their competition. Every month changes re explained in a newsletter and it's uncanny to see all the change they've made based on customer suggestion. I also love how the main tech guy is so smart and at the same time easy to talk to. You don't always get that in the tech world :-D. I coudn't be happier with the program and family of TTP. #### Vendor response Thank you David! We appreciate you taking the time to write a review! Replied October 2017 --- ### ThatguypetsblacksburgVA - Overall rating: 5/5 - Reviewer: Daniel P. - Verified reviewer: Yes - Industry: Fishery - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Satisfying #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Invoicing made easy a great software where everything is in one place. #### Cons Scheduling can be difficult. Trouble making templates Payment feature need more clarification I don’t use y’all’s payment in software and probably should #### Reasons for choosing Time To Pet Because it is geared towards pet sitters #### Vendor response Thanks for the review! Replied August 2023 --- ### Time to Pet Software and Staff are great! - Overall rating: 5/5 - Reviewer: Mark B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered Time to Pet has helped me grow my business and excel in customer service. The program encourages communication between our customers and our staff. My experience is excellent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One of the first priorities when I set up MGB Pet Sitters, LLC was to research, test, try-out free, and decide on a scheduling program. I'm not a high tech person so it had to be easy to install, set-up, and use. I tried four programs. Time to Pet met all my expectations. TTP has grown with the industry; updates are helpful and increase our effectiveness in customer service. The best reason to by Time to Pet is the company leadership and support staff. When you send a question or problem the answer is promised in one day but usually arrives within a few hours. And the answer is always on point. I'm happy to recommend this software to everyone in the pet care business. #### Cons Any issues I had have been addressed. The knowledge base articles have helped me with a few things I did not understand. #### Vendor response Hi Mark - thanks for the great feedback. We appreciate it! Replied June 2020 --- ### Excellent Software - Overall rating: 5/5 - Reviewer: Tammy T. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered Excellent software. Many features. It’s easy to find answers if you don't know how to do something. The customer service is wonderful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The variety of features and the ability to use only what you need. #### Cons A lot of features, so can be complicated #### Vendor response Thanks for the great review! Replied August 2024 --- ### Great Company! - Overall rating: 5/5 - Reviewer: Diana D. - Verified reviewer: Yes - Industry: Veterinary - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been excellent. I don't know what I would do without this software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Functions apply to real-life situations. Some functions implemented that aren't just for scheduling and pet information tracking, such as pet-sitting client feedback. Always adding features based on Time to Pet client feedback. Timely response to questions I have. #### Cons There isn't anything that I like least about the software. There is a bit of a learning curve, but you have that with any software. I have mentioned features that would be of use to me to put on the list of possible updates. A lot of the new features don't apply to small companies like mine where I work by myself and don't have employees or IC's. However, I understand and respect the time it takes to program new features to implement and that priority has to be given to where the most need is based on client feedback. #### Vendor response Thanks for the great feedback - we appreciate it! Replied November 2020 --- ### Worth the Price - Overall rating: 5/5 - Reviewer: Stephanie C. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with TTP has been positive, and not once have I thought about leaving for a competitor. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have used TTP for most of my business years. It's a one-stop shop for me and my clients. What I like the most is that the customer service is always available and super knowledgeable. They are always doing updates to better the app's performance! #### Cons The price is higher than some of the others. #### Vendor response Thanks for the great review, we appreciate your support! Replied January 2023 ## More reviews [Next reviews](https://www.softwareadvice.com/kennel/time-to-pet-profile/reviews/?page=2) --- Time To Pet Reviews, Pros and Cons - 2026 Software Advice