One of the main issues we have had is making sure all of the data from the field is properly entered into Clip. With the real time entries on the mobile app this is no longer an issue. We used ITC in the file last season and are now using the app for over twenty crews in our snow operation.

We have been a client of Clip software for over fifteen years. The support at Clip has always one of their strengths. As we move into cloud computing Clip does not disappoint. As with any program that is evolving there are issues which are quickly handled and resolved. I am really excited about where the Team at Clip is headed with their ITC product. The ITC product is easy for our staff to use both in the field and in the office. We look forward to lessening our dependance on paper and minimizing data entry mistakes because of the real time recording of tasks performed.

In our application an ability for two crews to enter data on the same route at the same time is desirable. Currently that is not available on the mobile app.

My overall experience has been slightly above neutral. The last year of being with clip has been pretty smooth sailing and am glad I stuck it out. That being said I have been with ClipItc for approximately 3 years the first 2 years were rough. Waiting for help and fixes for issues causing horrible billing issues. I was forced to contact tech support for extensive help at the end of every billing cycle and for other issues mid month. They kept helping me along. I didn’t know wether to stick it out with clip or give up on the program . I lost of hours in the office I will never get back. I felt as though I was the only customer having issues with the system. And very well may have been. Though tech support helped I continues having the same problems every month where lots of my past payments would become unapplied to invoices in quickbooks every time i transferred invoices and would spend an entire day reapplying past payments before I could print accurate invoices for customers. This led to customer balance issues in clip as well as in quickbooks. It got so bad to where I seemed to be ignored from tech support and they did not seem to know how to fix my problem. As time continued I decided to open a brand new paid account and reloaded/entered all my information. Though this seemed to be a lot more work for a program that seemed to have a lot of bugs it paid off. After doing this I have had slim to no issues with the program. I feel as though tech support should have been...

A central program that offers billing, job tracking and routing soulutions. Must haves for the industry.

While there seems to still be an occasional glitch I haven’t had anything crucial fail or glitch since a major overhaul on my program. The least I would link to lack of written information and help. Most help has to be gotten directly from customer support. Which most of the time answers very promptly. There is some published materials on functions and features but they are very vague. Would like to see a handbook or digital hand book covering the entire program. Formulas on how things are calculated. Definitions of headings. And uses for features and functions. It would be nice to have a complete reference for everything.

We are long time CLIP customers using the desktop version, CLIPxe. It seems no thought or concern was given to all the existing features that make xe so successful. I was told by tech support, it's best to approach CLIPitc as a brand new software. I love xe but wanted the cloud version so I can work from home easier, and make it easier for multiple users. I was really frustrated after the 30 day trial. I will stay with xe for now and look for a different cloud software. Moving to itc would require a massive overhaul of all my data. If that's the case, I may as well just look for a new provider.

Like the chat capability for questions.

It seems this was thrown into production without much testing or improvement. Recording work is a breeze in CLIPxe and very tedious in itc. "once a week" and "bi-weekly" visits do not work the same as xe. There is no way to attach add-on tasks to the main job: there was a "related" field in xe that was very helpful but does not exist in itc. Difficult to add a crew member while recording work. Difficult to calculate charges based on time spent at job. AM/PM shortcuts are not available. Training videos insufficient.

The support team is very pleasant to work with. Response time could improve some. If billing and Reporting features could be improved, the ratings would go up.

Clip ITC Mobile App - Saves a lot of manual entry Routing feature - Allows us to group all jobs for one customer and gives of visibility to how we've scheduled routes and easily identify where we as a company need to make chages

Billing feature - Has been a challenge. Sometimes sales tax is not added to an invoice/statement. Sometimes the date field for the service comes out blank when trying to do invoices and it won't show up on Invoice. I have to delete the line item and re-add to get it to show up on invoice. The statement on the billing "Overpayment" Has confused and upset some of our customers when we've asked for 50% upfront. We have lost several customers due to the CLIP ITC billing problems. We've lost some credibility due to billing issues.

They are a very friendly group of people with can do attitudes.

That it is quick books compatible, has CRM capabilities, and has everything we need to run our company correctly. In fact, I believe we underutilize this program.

I still am not mapped to the routing for printing and organizing route sheets. I am a bit nervous of the upgrade from xe to itx - Desktop Windows compatible? how many jobs per day can we route? can several person(s) be in the same customer file as once? (all just questions for itc)

I enjoyed working with the customer support. They were friendly and helpful. If they didn't know the answer they would report it to someone else who would get it. However, there were a couple times where it was multiple weeks before we got any responses back about why we couldn't do certain things. I think Clipitc is a good company and is working towards getting more established. Overall, we just need something reliable all the time, and I am not sure Clipitc is at that point yet. Once the bugs are fixed, I think it will be great. I like the setup of the website and screens, etc.

The best part of this software was the specific design for the lawn care industry. It was usable and functional for routing and scheduling jobs.

This software had a lot of good intentions with the different features and functions. The problem was the bugs were still being worked out with each different feature. One of the most difficult "bugs" we encountered was with the invoicing. There were multiple times where our invoices didn't sync through to quickbooks. From there it was really difficult to find them. If there are glitches with invoicing, we feared that we were losing some of our valuable invoices and we couldn't risk missing out on all that completed work.

We like the mobile app and its possibilities but sometimes miss the CLIPXE and its reliable performance.

I really like how the program can route the order and optimize the list. I also like the ability to determine whether a job or customer is profitable or not and the mobile app.

There are many redundant "boxes" that have to be checked or the figures will not be correct, like taxes and putting customers on hold. The mobile app has many glitches and problems. Some problems are two crews cannot be entered into the same truck list even on different dates at the same time and sometimes the phone/program does not take the info entered by the crew. Meaning they punch in their times but does not get back to the assistants desktop.

The integration with cardpointe/bluepay has been great. Not having to pull bills, run cards manually and then enter payments in has been a time saver.

Multiple users makes it easy for managers to enter work and accounting to enter payments. The online portal is great for our clients to access their account and manage payments. Integration with a credit card processor has reduced our billing time tremendously.

We upgraded from an old desktop version where we had more control over invoicing and how payments are applied. The old version was not linked with quickbooks and could handle deposits and would match payments up to invoices but the new cloud version can't handle these requests unless linked with quickbooks, and even then deposits are difficult.

The service has always been able to solve any problems.

The ease of use of the software makes the product good clip has a history of proven success in the lawn care industry. The software is taylored directly for the use in the lawn care business

Customer support sometimes seams to be slow to respond. Usually responds within 24 hours

very professional

its a great program i have used there software cents 1985 and they have come up with newer and better software and each time i have enjoyed each upgrade and have not regretted it at all

the time it took to get it going way to long

We have used CLIP for YEARS now and have not had too many issues until WINDOWS10 came along. I have purchased the software to be shared on my assistance computer and still after 3 years we are nowhere with this system. CLIP support NEVER EVER EVER answers their phone nor do they return calls. I have major problems printing out numerous zero dollar balance invoices monthly, that I've called in regards to and also go online to their helpdesk and chat session with NO response on this issue as well. Not only does this waste my time but my money as well. I'm looking into a different program if anyone knows of anything let me know! I sure hope I get some sort of response to this review but I'm not holding my breath!!!

User friendly

Pretty much everything else

We have had clip for over 10 years and all they care about anymore is money. They have never cared about their customers. Find a different program for your own mental health.

It gives you the information you need once you figure out how to find it.

Never lets you know of updates, price increases, or changes. Reports are not user friendly.

Been using Clip for almost 20 years. It was great and a time saver when it was just a desktop version, but now with it being mobile, it's even better

Being able to efficiently route our crews along with all the time saved at the end of the month when billing our maintenance customers. Works seamlessly with Quickbooks.

Not being able to overlap log times for customers when clearing a route manually

Our overall experience has been great. It has stepped up our job recording and we can easily look back at our history.

Customer support answers quickly and simply to help solve problems. We are able to record our job progress and scheduling to be able to look back for ease of billing and future forecasting.

Rescheduling mow clients due to rain delays can be a bit awkward. It would help if an entire block of customers could be moved to another day and integrated with that next days clients instead of moving one by one.

After months of try updated program had to terminate. Almost put me under due to ack of support and understanding of our software needs.

Current invoice shows previous or past due balance

More of scheduling software. Doesn't meet needs of lawn and landscape industry professionals.

I've used several different software programs and Clip really is the best out there. Yes there are some glitches in the program at times but nothing is perfect. Overall it really is a good program.

It's designed specifically for landscaping companies.

It tends to be a little glitchy at times.

Keeps tract of man hours and continuously updates them.

Little clunky to use. Crashes often. Reports difficult (although extensive) Seems to be outdated.

Clip has help me grow and is very user-friendly.

Needs a purchase order system to track for job costing in projects.

Keeping track of daily jobs and site tasks is easier

Integrates with QB, makes recurring jobs a breeze to schedule and is laid out pretty well. Use of mobile app to record work.

Some glitching that occurs, unable to send mass emails to all clients other than topics built into program. Use of mobile app to get work would be helpful as well recording work.

Great for scheduling routes and tracking times on jobs.

Somewhat difficult to navigate on invoicing and adding materials. To get in depth help there’s a fee unfortunately.

Invoicing/billing works well. It’s was the best part of the program

Scheduling , clippay, support, does not work well on mobile devices

Have had it for years. Really like it more that it is mobile.

Easy to use. Like being able to access it on the go as long as there is enough internet to support it.

Needs to have a function to let you look at over due invoices. Needs to print invoices that have a balance even though no new work was performed.

The use of the software in the field and online use

Set up for the scheduling for the day as far as properties are listed to complete

After thorough research, my medium sized lawn spray and fertilizing company decided to upgrade to Clip software. I loved everything they had to offer...but they never came through. We bought their routing program...two months later they cancelled it ($250 down the drain). They made a huge update first of the year (without telling anyone) and it had a HUGE number of bugs which took one of my staff almost a month to work thorugh (I don't even want to think about how much THAT cost me). Even though I paid more for the desktop version less than a year ago, they just move everything into the cloud (again...without telling anyone). This program may work in some situations, but my advice is to KEEP LOOKING!!

We enjoy working with Clip. It has helped us with our job tracking and costing. It also helps us quickly identify problem areas.

It is very user-friendly. The employees are trained on it quickly and it helps us see all of our numbers,

It can be very difficult to get a hold of anyone in customer service. This can be very frustrating when trying to figure out an issue or problem.