--- title: "Kickserv Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Kickserv. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Kickserv is a good fit for you!" source_url: "https://www.softwareadvice.com/landscaping/kickserv-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Scheduling Software](https://www.softwareadvice.com/scheduling/) / [Kickserv](https://www.softwareadvice.com/field-service/kickserv-profile/) / Kickserv Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/field-service/kickserv-profile/) Reviews [Alternatives](https://www.softwareadvice.com/field-service/kickserv-profile/alternatives/) # Kickserv User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 387 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.4/5 - Value for money: 4.4/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 229 reviews (59%) - 4 stars: 119 reviews (31%) - 3 stars: 24 reviews (6%) - 2 stars: 6 reviews (2%) - 1 star: 9 reviews (2%) ### Most mentioned pros - Kickserv is an amazing tool for to connect the office and techs out in the field. - I like that my data is safe and what I want to share with employees and customers I can easily do. - OVerall good, I'm happy to work through Kickserv and getting important data out of kickserv, that has been the best part about it. ### Most mentioned cons - Visually its lacking a bit, sometimes thats okay but compared to how other scheduling and PM tools look, it lacks the luster. - The customers of the day are showing up the day before, I have 42 people works with me calling me lost and nothing has been resolved so far. - really good but I do have problems with taxes matching write with quickbooks ## Kickserv customer reviews Showing reviews 1-25 of 387 (page 1). ### Kickserv CRM - Good product - Overall rating: 5/5 - Reviewer: Thomas H. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very Positive. We have been using product for 6 years. Has improved overtime. My whole company uses the product. Field service people track time on it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Covers most aspects of running a Service Business. We use it to schedule manpower, Sales, Accounts receivable. Very responsive if there is an issue. Very easy to use. Good value for cost. #### Cons Needs better though out permissions. Specifically in their mobile app. Needs to track expenses better. Needs to have more active development cycle. Calendar and other such management functions should have better filtering #### Reasons for choosing Kickserv Aspire did not work too well - Kickserv was much easier to work with. #### Vendor response Hi Thomas. Thank you so much for taking the time to leave us a review. We're happy to hear that you've been having a positive experience with Kickserv over the last 6 years. I have passed along your feedback to the product team regarding expenses and calendar filtering. We always take customer feedback into account when planning new development cycles. We want to ensure that the updates we are planning are meeting customer needs. Please keep your ideas coming! Replied August 2025 --- ### Marketing Manager - Overall rating: 4/5 - Reviewer: Manuel L. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. OVerall good, I'm happy to work through Kickserv and getting important data out of kickserv, that has been the best part about it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Its intuitive and easy to get started on. The help from customer service was positive as well #### Cons Visually its lacking a bit, sometimes thats okay but compared to how other scheduling and PM tools look, it lacks the luster. #### Reasons for switching to Kickserv Something that was cheaper and provided the same services #### Vendor response Hello Manuel, thank you for taking the time to leave us a review. Your feedback helps us improve our product in the future. We are working on some updates to the user interface that will provide some additional analytics to the dashboard and improve the way you see your information. If you have any specific suggestions, please do not hesitate to send them our way! We use customer feedback to plan future updates. Thank you for choosing Kickserv! Replied December 2024 --- ### Customer Service is Stellar! - Overall rating: 5/5 - Reviewer: Michele M. - Verified reviewer: Yes - Industry: Printing - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Extremely favorable experiences for the past five years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service department always goes above and beyond #### Cons Like everything about Kickserv. There are no cons. --- ### Beyond Excellent! - Overall rating: 5/5 - Reviewer: MARTIN F. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have had only one technical problem with Kickserv and the issue was caused not by Kickserv, but by an Android update on an a specific phone. The day I reported the issue I received a telephone call from an English speaking representative in the United States to gather more information. The problem was resolved within 48 hours and I received a follow-up telephone call from the same representative to insure the issue was resolved. Kudos! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have used other service industry apps and Kickserv is by far the most user-friendly, feature packed app I have found. I hate paperwork and this app makes it basically paperless. Bravo! I would whole heartedly recommend this app to any business in the service industry. #### Cons The app is all server-side, so accessing any data is 100% reliant on having an internet connection. It would be helpful if the data were synced and also kept user-side. #### Reasons for choosing Kickserv Kickserv provided more features and was less expensive. #### Reasons for switching to Kickserv Kickserv provided more features and was less expensive. #### Vendor response Hi Martin, thank you so much for taking the time to leave us a review. We know you are busy (what business owner isn't?) and we appreciate your feedback. Our Customer Success Managers are the best. They respond to everyone and the feedback we receive after a call or ticket resolution is always positive. If you have any questions or suggestions in the future, please reach out to us. We welcome all customer input. Replied October 2024 --- ### Kickserv does work well enough for the most part - Overall rating: 5/5 - Reviewer: Saul L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has all but extinguished the need for constantly telling people to let me in their homes for the dogs. I estimate I save about 40 hours a month on the mundane admin tasks, it’s immensely relieving. The quoting system enables the customers to choose bundles, so I do not spend all day explaining everything. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Automated “on my way” texts are fine since I do not have to communicate with clients as much. I was amazed that the client hub did not crash when one of the clients made a payment for a $49 Virtual Quote today. #### Cons I do not understand why I have to create an entire quote just to utilize a template for a very simple invoice. The snow routing is completely unworkable at 1am when I just need the guys to have a simple list of tasks to complete and not some type of route optimization. #### Vendor response Hi Saul, thank you so much for taking the time to leave us a review and share your feedback with us. We pride ourselves on providing outstanding customer support. Please do not hesitate to reach out to us if you need assistance. We're happy to help assist in ways to simplify tasks like creating invoices. Abe & Mike can share some tips and tricks to get the most out of Kickserv. Give us a call at any time! Replied March 2026 --- ### Kickserv is great! - Overall rating: 5/5 - Reviewer: Julio G. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall Kickserv has been able to do everything I need and would recommend to new and existing businesses alike. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Kickserv is great for organization of my business needs and user friendly. I like that my data is safe and what I want to share with employees and customers I can easily do. #### Cons I'd like it to have a section for inventory and correct numbers with multiple items and tax. #### Vendor response Hello Julio. Thank you for taking the time to review our product and share your experience with us. We're happy that you've found it to be user friendly. That is the goal, right? To make it as easy as possible for our users to engage with our product. If you have any suggestions or questions at any time, please reach out to us. We are always available to assist you. Replied January 2025 --- ### Good product. - Overall rating: 4/5 - Reviewer: Andy B. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. You are getting more benefits for the cost of service you are paying. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros This product is very light and not cumbersome like many others. #### Cons The concept of jobs and tasks is confusing for new users. #### Vendor response Hi Andy. We appreciate your input. Customer feedback is so important to us. In fact, our Product Team often interviews existing customers when planning out new updates. If you need help navigation things like jobs and tasks, please reach out to our Customer Success Team. They are great at their jobs and always willing to help. Just click on the black bubble with the ? from the app. Replied January 2025 --- ### CRM system works well - Overall rating: 4/5 - Reviewer: Patrick W. - Verified reviewer: Yes - Industry: Facilities Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall Experience with Kickserv is good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros How each part of kickserv works together without much issues. #### Cons The way services and items is set up. That could have been a lot better. If you search up something you should have been able to tick witch items to add so you don't need to search up 10 times for the same thing to add 10 similar items. #### Vendor response Hi Patrick. We appreciate your feedback. Thanks for taking the time to leave us a review. I have passed along your input regarding services and items. Some of the best ideas for product updates come from our customers and we welcome any ideas you may have. Replied January 2025 --- ### the tempest Plumber - Overall rating: 4/5 - Reviewer: Steven M. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. when I call in with a problem, they answer, if the techs dont know something they will get back to you and they do. the platform is reliable and resonably user friendly. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros the two boys down is Texas that are tech service for my area. Know there craft, personable. This makes me feal like I'm dealing with a small town mom and pop shop and that keeps me as a customer, Should you guys remove or change people like this. Please let me know and I will kindly take my buisness to an othere venue. thanks Oh and the product is resonable. #### Cons acount search engine should have search by name, address, type jobs performed, and to account for misspelling. and flat rate billing or contract billing, that will auto adjust for taxes. #### Vendor response Hi Steven. Thank you for taking the time to leave us a review. Abe and Chris are great at what they do and we pride ourselves on providing responsive service to our customers when they have questions. Thank you for the feedback about the Search function. I will pass your comments along to our Product Team for considering for future product updates. Thank you for choosing Kickserv! Replied December 2024 --- ### Have used for years and very reliable - Overall rating: 5/5 - Reviewer: Joan P. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have used them for years in our Property Management business. Very useful and reliable calendar system #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that they are consistent and available. I also like how they set up the calendar. Very attentive when you contact them, especially Abe. #### Cons I really dislike problems with signing in - which occur fairly regularly. #### Vendor response Hello Joan. We really appreciate you taking the time to leave us a review and provide us with valuable feedback. We are sorry you have experienced issues signing in. Have you reported them to the Success Managers? If not, I would recommend you do that so that we can pass along specifics to our development team and they can work on a fix. Thank you for choosing Kickserv. Replied December 2024 --- ### Locksmith Services and Kickserv - Overall rating: 5/5 - Reviewer: Jennifer D. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love it, makes communication simple and effective #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Kickserv is an amazing tool for to connect the office and techs out in the field. There is a place to keep notes, photos and files. #### Cons I would like to see the app let you change a job into on opportunity. #### Vendor response Hello Jennifer. Thank you so much for taking the time to leave us a review. You actually can change a job into an opportunity already! From the job, scroll down to the Edit Job dropdown and select Change to opportunity. If you need some additional guidance, you can start a chat with our Customer Success Team by starting a conversation using the chat bubble in the lower right-hand corner of Kickserv. Replied December 2024 --- ### KickServ Thumbs Up - Overall rating: 5/5 - Reviewer: Beatriz T. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been great; KS doesn't let you proceed when adding customers in if something important is missing, which is excellent. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How easily you can look up your customer, whether by account number, last name, address. You cant go wrong. #### Cons At this point I have not come across any snags, and when I do I use the HELP button which is great. #### Vendor response Hello Beatriz, thank you for leaving us a review. We're so happy that Kickserv has been so easy to use and that the HELP feature has been a good resource. Thank you for choosing Kickserv! Replied December 2024 --- ### All Fixed Appliance Repair review - Overall rating: 5/5 - Reviewer: Lou S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, the experience has been very positive. We're happy that we decided on this one. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Real time scheduling, mobile use, files attachments, work order creation #### Cons Customer portal to request service is cumbersome, bug reporting has become more difficult with the new chat robot. I usually video the issues to better explain the bug. I can't do that any more. #### Reasons for choosing Kickserv Cost and features #### Vendor response Howdy Lou. Thank you for taking the time out of your busy schedule to leave us a review. We greatly appreciate it. The new support system is fairly new and we will continue to work on making it easier to to reach us, as well as report bugs. Thank you again for the feedback. Replied December 2021 --- ### Great for starters and small businesses! - Overall rating: 4/5 - Reviewer: Tiffany H. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, for the price, I am happy. I recommend Kickserv to anyone getting started with their business. Small businesses, especially! I will continue to use Kickserv- they are constantly doing updates to fix little bugs here and there. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros This software is user-friendly for the most part. It provides all the basic features you need to schedule, create a work order and assign to employees, invoice customers, and sync to your accounting system. #### Cons I mostly suggest the technician app be updated. I have found that 100% of my technicians are great at labor work, but not so great at navigating apps and using phones. Maybe even just offering more education/user guides for techs would help. Also, wish there was more of a way to have intercommunication between departments; assign tasks to office team, to do lists, etc --- ### Great product and service - Overall rating: 5/5 - Reviewer: Beverly F. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The biggest benefit is time saved. We run a small, family locksmith business. My husband and son are out on the road and I'm in the office. We've expanded into a home watch business as well. Kickserv is very efficient and cut my labor time by at least a third. Plus, the techs out on the road can pull it up on their phones and don't have to call in to ask questions about jobs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. We looked at several options and Kickserv has the best quality for the price. We use the product differently than intended. The color coding intended for services we use for our technicians. I look at the calendar and I can see where each one is by the color. We do use some colors for services such as active jobs or jobs on hold. Kickserv integrates smoothly with QuickBooks online which saves a lot of time and work. We do our invoicing in Kickserv and it syncs with QB immediately. #### Cons I can't think of anything right now that I'd change. #### Reasons for choosing Kickserv My son did a lot of research and we had three top choices. We all chose Kickserv and we're very happy with it. #### Vendor response Thank you Beverly, for taking the time to leave us the SUPER review! Replied December 2021 --- ### Great Software - Overall rating: 5/5 - Reviewer: Linda W. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Just having everything in one place is great! My boss has more experience with account management software and he really likes this one. He likes they are updating their software frequently and adding new features that help us, like the dispatch and map feature.Early on, I talked/chatted with your customer service reps and asked a million questions. They were great and were very patient with me. I haven't had to bother them as much lately, but they are always accessible and helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use.Easy to change products and prices.Love the reminders option and scheduling option.Love the response time and advice from the team when I ask crazy questions! #### Cons The mobile part of the software could use some help, from our perspective. We have issues with attachments and being able to view them in the field. We realize that some of our issues could be user error. --- ### Overall easy to use. Quirky on what can be synced with Quickbooks - Overall rating: 5/5 - Reviewer: Susan E. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy appointment scheduling, which is our main goal. We do not use it for tech in the field, but we do print our work orders for them. Customer service is quick. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of appointments and overall layout of the calendar makes using the appointments end of the program easy. #### Cons We back all of our info into Quickbooks. You can not start an estimate in kickserv and sync it to QB. Only invoicing can be synced. If you do an invoice and sync it in kickserv, you can not make a change to the invoice on the kickserv side. #### Vendor response Hi Susan, thank you so much for your review. We always appreciate feedback and it's what helps us know what to prioritize when making updates to Kickserv. I will pass along your feedback to the product team for future consideration. In the interim, if you have any questions about QuickBooks synchronization, our Success Team is always available to help. Just reach out using the chat bubble in the app. Replied June 2023 --- ### Love this program! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Environmental Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I absolutely love this program and highly recommend it. The best CRM I have ever used, I have over 20 years plus experience with CRM programs so that says a lot. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This program talks with Everything! Your QB software, and has an app for out in the field. I can do everything start to finish in this program. #### Cons I would love the ability to color-code technicians out in the field on the calendar. #### Reasons for choosing Kickserv I love it. #### Vendor response Hello, 10/10 is awesome! We are glad to hear that you love Kickserv and that we are meeting your needs and expectations! I would love to have the opportunity to speak to you about our color-coding options in Kickserv. You can reach me directly at Juan.herrera@kickserv.com Thank you for taking the time to leave us a review and for being a part of the Kickserv family! Replied March 2022 --- ### Good product for price. - Overall rating: 4/5 - Reviewer: Jake R. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability to keep up a time entries for the team on per job basis #### Cons Scheduling viewing time entries from the mobile app on a per day basis would be nice instead of having to go to the web browser and pull a report to see #### Reasons for choosing Kickserv Just for the fact of the value --- ### Kickserv for the WIN - Overall rating: 5/5 - Reviewer: Randy J. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I wake up and sign in. Check yesterdays jobs and make sure our techs added time and notes. I use Kickserv all day most days. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the app the most. Our techs can see the work order notes and attachments all on their phones. #### Cons I wish i could search for a PO #. I add expenses in each work order and I wish i could use the PO # in the search bar. --- ### Kickserv is easy to set up and simple to use - Overall rating: 5/5 - Reviewer: Jessie M. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Kickserv has been great for a small business. As we grow, we will need more robust functionality. Overall however it has been easy to train new users, easy to set up and ready to go to suit our needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Kickserv is easy to set up and simple to use #### Cons There is no ability to scale. We have multiple offices and cannot schedule work across regions. #### Reasons for switching to Kickserv Ease of use. --- ### Kickserv - Overall rating: 5/5 - Reviewer: Jesse M. - Verified reviewer: Yes - Industry: Construction - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I loved the ease at which you could schedule, invoice, send estimates, and basically run the company from your laptop and/or phone. #### Cons The only thing I disliked about the product is getting ahold of the service dept and the sync with Quickbooks. #### Vendor response Hello Jesse - We love the fact that Kickserv is helping you run your business. And the fact that it allows you to be mobile and see all your work and contact customers and techs. Reaching our support should never be an issue. If you are using the blue message bubble or emailing us directly support@kickserv.com or calling 888-805-8909 you should be getting a response Same Day guaranteed (M-F), usually within just minutes, and the phone we are able to answer within a few rings and that too leaves a support ticket with the same crew. If that doesn't happen you email me directly Pete@kickserv.com. Again, thank you for your review. Replied December 2021 --- ### Excellent, agile field management software - Overall rating: 5/5 - Reviewer: Kyle T. - Verified reviewer: Yes - Product usage: Used unspecified for unspecified - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered We've used Kickserv for about a year now, and are pleased with our experience. We run moving and relocation company, and have a lot of part-time workers. Our business model requires a lot from the software, and we've had to get creative to make some features fit for us, but all in all we've not found a better solution for a better price. Some of the aspects that we appreciate include: - Resource view - allows you to see all of your workers at a glance. This is our most crucial page, and it does what it needs to very, very well. - API interaction allows us to push/pull information from management dashboards that are integrated with other business intelligence data streams. - Everything is right at your fingertips - easily access jobs, estimates, customers, reports, marketing via the left-hand column. Need to search through it all? You can do that too. Very fast and easy to navigate. - Full functionality on any device! I can manage my teams from even my phone's browser, anywhere. I can be on a call, processing a credit card, and logging charges and time-tracking all at once - on my mobile device, no less. -Very customizeable. Change your marketing, your invoices, your estimates, your emails, user permissions, job fields, etc. etc. etc. - Help is right there in the bottom corner of the screen, with an estimate of when someone will get back to you. I can't say enough about how professional everyone I've spoken with has been, and how personal the customer service is. Some things we hope will continue to improve: - The mobile app in our experience has not been as good as the web page - but you can just use the web version. - Your workflow experience differs depending on where you start to enter your data, which is slightly confusing. Still, the process is flexible enough to allow you to schedule jobs however you prefer. - It would be great if Kickserv had a JIRA-type bug tracker that allowed us to submit tickets and see their status, as well as provide attachments, updates and feedback. - Interaction with third-party software, like Quickbooks or Google Calendar, could be improved. With stellar customer service, and an ever growing feature list, give Kickserv a shot. Overall, its been a solid choice for managing teams in the field, with plenty of flexibility - even for us. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Decent Software; Great Support - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use KickServ to schedule field engineers for analysis and to generate our invoices and estimates. It works well for our current needs, though there are some small functionalities I wish would change. On the bright side, it's always improving - please keep the updates rolling out! #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer service is excellent. Whenever I have a question, someone gets ahold of me within in an hour (or usually less), and they'll follow up within a day or two to make sure you're doing well. The software is also constantly improving with new upgrades. #### Cons When using the program with QuickBooks, it doesn't always sync the way I'd like it to. Once a contact is in, I can't edit the contact information, which is a pain when we have multiple customers from the same overall client company. There's always a little tweak here or there that I wish would change. However, the support team usually will assist with any problems. #### Vendor response Thank you for taking your time to give us a review. We do thrive on feedback from our customers like you. Your viewpoints were insightful. Plus, we are happy to hear of how pleased you are with our Support Team. Keep reaching out to us anytime with our in-app chat because we are here to help. Replied June 2019 --- ### Overall better than others - Overall rating: 5/5 - Reviewer: Corey M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I personally have not had any issues in my department for billing and invoices or scheduling appointments. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ease of use with scheduling, appointments, billing, back logs, etc. #### Cons I truly cannot think of a any cons at this time. #### Reasons for choosing Kickserv The ease of access! ## More reviews [Next reviews](https://www.softwareadvice.com/field-service/kickserv-profile/reviews/?page=2) --- Kickserv Reviews, Pros and Cons - 2026 Software Advice