ServiceM8 Software


 

ServiceM8 is a cloud-based field service management solution with landscaping business management capabilities which enables service businesses to schedule, deploy and manage all their field activities from a single solution.

ServiceM8 enables users to schedule field staff automatically based on their availability and required skillset. Once a job is scheduled, the solution automatically routes the staff to the site. The crew can then view their routes from any location using the mobile application.  

Once the service request is completed, the crew can take and upload pictures directly from the mobile application. Users can also capture customers' signatures digitally using the app. The field crew can accept on-site payments using different payment modes such as credit cards, debit cards and online payments.

ServiceM8 also offers integration with popular accounting solutions such as QuickBooks Online, Xero and MYOB, which enables users to directly upload payment data into the accounting solution and generate financial reports on accounts payable, receivables and general ledger.

 

ServiceM8 - Job checklist
 
  • ServiceM8 - Job checklist
    Job checklist
  • ServiceM8 - Route mapping
    Route mapping
  • ServiceM8 - Diary
    Diary
  • ServiceM8 - Add payment
    Add payment
  • ServiceM8 - Mobile invoice
    Mobile invoice
  • ServiceM8 - Mobile calendar
    Mobile calendar
Supported Operating System(s):
Web browser (OS agnostic)

250 Reviews of ServiceM8

 

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Software Advice Reviews (3)
More Reviews (247)

Showing 1-3 of 3

Joel from Advanced Quality Plumbing
Specialty: Plumbing
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Saves us lots of time and stress

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Being able to keep track of your workers in the filed and get constant updates on their job status eliminates a lot of unnecessary phone calls. Love the fact it is cloud based. Being able to customize quotes and invoices is great.

Cons

Still not able to create shortcuts, which would save lots of time. Not available for android, which is what has stopped friends of mine from diving into this.

Review Source
 
 

Will from Tree Craft NSW
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

The most versatile and customisable scheduling software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Love this software, and the help desk is very helpful. There is a great library of help information too.

Pros

The forms add in with the ability to create forms that generate PDFs that attach to individual jobs - perfect for SWMS / pre-start checklists and other compliance documents. Very fast and responsive. The app is great and invoicing is a lot more versatile than with other systems since you are able to set up templates for emails, SMSs, invoice/ payment claims, quotes - anything can be customised.

Cons

Slightly clunky client input system, that allows only two contacts to be visible on any given job. It also inverts the name of clients rather than just storing it the way you entered it into the system. So John Smith will be stored as Smith, John. This is problematic with company names, but it's not a big deal in the end because you can go in and change it back, it's just a little inconvenient.

Review Source
 
 

Mohamed from iFix
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Only good for a small company of 1-10 employees

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Nice UX/UI on website and app
Quick and responsive
Their iOS app comes in handy for GPS tracking and forms submission.

Cons

Unreliable customer support, they actually never respond, and when they do they are clueless.
Don't count on integrations, 90% of what I've tried didn't work properly or didn't work at all.
Don't count on partners

Review Source
 
 
 
Showing 1-20 of 247

Rebecca from MSCI

May 2018

May 2018

Great product for people working in the field!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

This software has allowed quick turnaround times and the ability to give efficient and timely services to those customers in need. The invoice tool with ServiceM8 has been a great help as well.

Cons

Android users are out of look, so this should be updated somehow - the software would definitely get more users if it could apply to both iPhone and Android users.

Review Source: Capterra
 

Anthony from Wandle electrical services

April 2018

April 2018

Has a made a huge positive difference to my business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Ease of use. Very easy to setup and support is excellent if you do get stuck. Has been instrumental in making the expansion of my business very smooth.

Review Source: Capterra
 

ANTONIS from www.antonisdelta.com
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

We use this software for maintenance at the studio

Ease-of-use

Functionality

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This platform helped me to plan and keep control of any maintenance works at the office.

Pros

It's a great tool to schedule and manage any maintenance works that need to be done in a small business, also to keep control of safety issues and instructions accordingly.

Cons

They could improve the current platform to operate for big businesses as well, like factories, big buildings, entertainment venues etc.

Review Source: Capterra
 

Mohamed from iFix Egypt
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

A system with a great potential, yet the worst customer service

Ease-of-use

Functionality

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Value for Money

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Pros

-ease of use
-cloud based
-simple interface & UX/UI
-iOS compatible
-perfect fit for small scale companies.

Cons

-zero customer support, you're on your own
-buggy & unstable integrations
-inventory & parts is actually useless

Review Source: GetApp
 

Naomi from The Soil Testers
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

The ServiceM8 support team, are really prompt with their responses.

Ease-of-use

Functionality

Product Quality

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Value for Money

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An organized structure to the information utilized.

Pros

It has an incredibly easy user interface. It is a great piece of programming with a simple layout, that compliments the user experience.

Cons

Like all programs, the other applications you have running, may cause conflict. That cannot be avoided though.

Review Source: Capterra
 

Rob from OzPest Pty Ltd

January 2018

January 2018

With so many customers ServiceM8 ensures my company is always professional and technology superior.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Pros

When customers call me I can answer them by name. This is such a powerful tool and it builds customer loyalty through the roof, as they are just amazed that I remember them. Customers miss this personal contact that other companies fail so bad on. Taking credit card payment on your phone is a close 2nd but IOS contact hits the home run.

Cons

Can't create short cuts. I have a lot of repeat business and wish I could just click one button to create a new job that replicates everything from the old job. I could then adjust pricing and book it in for the next service. At the moment there are too many key strokes and you need to be careful not to forget anything. Please look into this as I'm sure I can't be the only one out there who would love this to happen.

Review Source: Capterra
 


January 2018

January 2018

I have used SM8 for about two years now, and have been very pleased.

Ease-of-use

Functionality

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Customer Support

Value for Money

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CMS, invoicing, and a stable platform, accessible from mobile devices and online.

Pros

After trying and testing several other software packages designed for small service companies, I keep coming back to ServiceM8. It provides all of the basic functionality that much larger companies provide, but at a fraction of the price. If you are looking for a product that will support basic CMS and provide a stable platform for your techs to use, you won't find a better and more cost-effective software than ServiceM8. I've tried several other which were twice or more the monthly cost, and have returned to SM8. The others may have slicker looking marketing, but in the end, SM8 does everything I need it to do, every time.

Cons

My only wish was that ServiceM8 worked with other OS options. Having said that, I completely understand their commitment to keep their focus on a single OS and make it the best it can be.

Review Source: Capterra
 

Becca from Bell Landscapes
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Support

Ease of job schedule and proper monitoring of clients' records & communication.

Pros

The software environment, the layout and appearance, fast transition of pages and I appreciate your customer service too.

Cons

Some other functionality - as some can be very limited like when I wanted to have a calendar schedule for our internal team - I still have to use Job#s.

Review Source: Capterra
 

Timothy from Tri-County Process Service

December 2017

December 2017

I love this product. I am a daily user and use it for all of my online invoicing for my business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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A real time-saver and great for monitoring all invoice statuses -

Pros

My favorite feature is the way you can send via email, a past due notice for your invoices and how easy it is to customize all email templates. Customize your quotes, estimates, invoices, past due invoices, and schedule the past due invoice notice date

Cons

Only that you can only schedule one follow-up past due invoice. I would like to send past due notices every 15, 30, 45 days and send demand for payment emails at 60 and 90 days and then a notice for collections notice at 112 days stating past due account goes into collection at 120 days - Then it is out of our hands -

Review Source: Capterra
 

chris from cpj electrics ltd

October 2017

October 2017

ServiceM8 has given me more time back in my day

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Pros

Tight interaction with Apple ios means that it consistently works. A major release each year with really useful new function / features. A responsive support team that answers questions / issues in a timely manner

Cons

The browser accessible app has more functions than the ipad / iphone app which means that you still need to sit infront of a laptop sometimes. Not integrated with my accounts software package Clearbooks .

Review Source: Capterra
 

Graham from Heating & Controls Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Good so far

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
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All paperwork to do with job on line and in one place

Pros

Logging all photos and emails files etc on the job card. Being able to access anywhere as it is in device

Cons

Unable to order goods and go straight to job, you have to think what you have ordered when doing invoice

Review Source: Capterra
 

Simon from Alder Security
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Support from ServiceM8

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Saves time when get back to office as paperwork done on site

Pros

Easy to use, looks professional, reduces paper for whole company. Had a few questions about forms, checklists, invoices and custom roles. Drew and the team were excellent in supporting me.

Cons

Only thing is that the texts come from service mate but this can be changed if you upgrade. Other than that it's great

Review Source: Capterra
 

Shaun from Sir glass
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Mobile app is superb but would like more flexibility and job management features.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Ease of field service

Pros

The mobile app is great. Love that I can customize things as much as possible. We have had to create workarounds for their limitations.

Cons

Their back end reporting is pretty much terrible. Reports, tracking commissions, tracking jobs after tech work is complete. Only one option for CC payments and that's stripe.

Review Source: Capterra
 

Darren from Page air Inc
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

This App is awesome, really great features. I love the Map, where it guides me , notifies customer !

Ease-of-use

Functionality

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map features and notifications, and that it can sync to all devices

Pros

has a lot add on features that you would pay for, but thats fine with me, I want top grade for my Business, my customers deserve it !

Review Source: Capterra
 

Susan from Mariner Mechanical Ltd.
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Efficient, cost-effective solution for our business!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support

Multiple users at the same time from anywhere we have internet access.
Badges, making mandatory tasks a must for the technicians--helps with accountability and thoroughness.
The cost savings over our old program are huge.

Pros

I love that it's cloud based and that we can have more than one desktop user in the program from anywhere! I also love how user-friendly the desktop AND iPhone app is. It's sleek and easy to use. The Add-ons are also great. I'm blown away by how cost-effective this program is too--pay for the jobs you create. The online chat feature with customer support has been amazing. Keep up the great work!

Cons

There are so many add-ons, I'm worried we are missing something really useful! The add-ons we have activated are working well, but I'm not sure we are using them to their full capacity.

Review Source: Capterra
 

Chris from Power by Professionals

June 2017

June 2017

Easy to use. Provides all the requirements I need to manage my business out in the field.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Pros

Easy to use. ServiceM8 has all the functions I require for me to be able to manage my business both in the office and out in the field. It has plenty of great extra add ons which enhance the package and it integrates with my accounting package. Great support also.

Cons

I would like to be able to create tasks which group together both labour and multiple items which could be added to job billing.

Review Source: Capterra
 

Jana from Shire Gardens

June 2017

June 2017

Quick response and answered all my queries

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support
Pros

As a service based business you can easily manage your business from quoting to the final product producing an invoice.

Cons

I have not used the system long enough to find anything that I didnt like about it. Maybe the fact that my boss has to input alot of information and it is not always accurate!

Review Source: Capterra
 

Jennifer from Advanced Machinery System
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Great experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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So nice to use out in the filed from your cell phone or iPad. That has been a real time saver for us. Great scheduling tool and super easy to use.

Pros

SM8 is very easy to set up and use. Their customer service is great. They respond quickly. I like that they have resources set up for you to refer to if you have any questions or need a refresher on something. The on-line booking request is a great feature for us. One of my favorite features is the job diary that keeps record of all the emails and text, anything pertaining to that job. This is very helpful in our industry.

Cons

It would be very helpful for us if you could export info in to Excel by line item rather than just by the invoice total. We service multiple pieces of equipment at one site. Would like a better way to track those rather than setting each piece of equipment as a site. Also if it would recognize and save email addresses so you didn't have to re-type them in every time. That would be a real time saver. It would be nice if you could customize the software a little more, even if it was for a reasonable fee. Overall I think SM8 has done a great job.

Review Source: Capterra
 

Nick from Mitiamo IT
Number of employees: 1 employee Employees number: 1 employee

April 2017

April 2017

Still getting started, but it seems pretty good

Ease-of-use

Functionality

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Customer Support

Value for Money

Ease-of-use
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I started attempting to use ServiceM8 about a year ago. I also changed my books from good old Cashflow Manager to Xero, which I setup to sync with ServiceM8. I am a one-man show.
I say "attempted" to use ServiceM8, because, at the time, I was many months behind on my books/invoices, and the situation really got even worse. I have now got my books up to date, and I am working through doing many months of invoices.
I had my accountant assist me setting up Xero. All was more or less working, but I had big issues with the bank feeds, especially PayPal, basically I got a huge mess, then I wiped it all out to start again, and got much the same mess again. Frustrated, I went back to my good old trusty Cashflow Manager program and did the whole set of books for the entire financial year to date (and 2 BAS statements) in an afternoon. So I have ditched the Xero-ServiceM8 sync, and am now going to use ServiceM8 with Cashflow Manager manually. None of this is in any ServiceM8's fault, Its either mine or Xero's, probably a bit of both.
Basically I will maintain my books in Cashflow Manager, do the invoices and job tracking in ServiceM8, and then manually enter the payments into Cashflow Manager, much like I used to. A nuisance, but not a big deal.
As for ServiceM8, I have only really started exploring it and using it the last few days. I have been trying to for ages, but either forget, or left my iPad at home. I have learnt a lot about it in the last few days.
I have looked at the competition, but most of them (at a similar price point at least) had apps that don't work offline. ServiceM8 will work without an internet connection (with some features not working naturally), so it was the obvious choice for me in a rural area with poor telecommunications.
So far, it seems to work well, is easy to use, the app is fast, and the website seems fast enough on the odd occasion I have used it on a decent internet connection. Just now (a public holiday) i got a response (and solution) from their support in 14mins. That is my first contact with them.
It is quite cheap and I feel that it is quite a good fit for my business. But it will only work as well as you make it, and you will have to put some time into learning it and incorporating it into your daily routine.
I highly recommend giving it a shot to all small service businesses that are struggling to manage their jobs, invoices etc. Bonus points if you can start using it before you get overwhelmed by work.

Pros

Works offline.
Seems fairly simple.
Fast.
Plenty of features.
Should end up saving me plenty of time.

Cons

Im still a bit nervous about keeping important business data "in the cloud" in someone else's hands.

Advice to Others

Give it a shot. It doesnt cost much, and has the potential to save you a lot of time and headaches. But you will have to invest the time to make it work.

Review Source: Capterra
 

Julie from Integrated Electrical and Air Conditioning
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Couldn't manage without it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Fantastic software that has all the functions we need to run our service based business.
We can manage staff, allocate jobs and meet Customers expectations with the help of ServiceM8
Customer support is super responsive.

Pros

So easy to use

Cons

Its not my own so you can't make changes that might be specific to your business, but there isn't much we need that isn't provided.

Advice to Others

Perfect for our type of business (Electrical)

Review Source: Capterra