ServiceM8 Software


 

ServiceM8 is a cloud-based field service management solution with landscaping business management capabilities which enables service businesses to schedule, deploy and manage all their field activities from a single solution.

ServiceM8 enables users to schedule field staff automatically based on their availability and required skillset. Once a job is scheduled, the solution automatically routes the staff to the site. The crew can then view their routes from any location using the mobile application.  

Once the service request is completed, the crew can take and upload pictures directly from the mobile application. Users can also capture customers' signatures digitally using the app. The field crew can accept on-site payments using different payment modes such as credit cards, debit cards and online payments.

ServiceM8 also offers integration with popular accounting solutions such as QuickBooks Online, Xero and MYOB, which enables users to directly upload payment data into the accounting solution and generate financial reports on accounts payable, receivables and general ledger.

 

ServiceM8 - Job checklist
 
  • ServiceM8 - Job checklist
    Job checklist
  • ServiceM8 - Route mapping
    Route mapping
  • ServiceM8 - Diary
    Diary
  • ServiceM8 - Add payment
    Add payment
  • ServiceM8 - Mobile invoice
    Mobile invoice
  • ServiceM8 - Mobile calendar
    Mobile calendar
Supported Operating System(s):
Web browser (OS agnostic)

218 Reviews of ServiceM8

Showing 1-20 of 218

 

Start your review of ServiceM8

Click to start
https://www.softwareadvice.com/landscaping/servicem8-review/

chris from cpj electrics ltd

October 2017

October 2017

ServiceM8 has given me more time back in my day

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Tight interaction with Apple ios means that it consistently works. A major release each year with really useful new function / features. A responsive support team that answers questions / issues in a timely manner

Cons

The browser accessible app has more functions than the ipad / iphone app which means that you still need to sit infront of a laptop sometimes. Not integrated with my accounts software package Clearbooks .

Source: Capterra
 

Graham from Heating & Controls Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Good so far

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

All paperwork to do with job on line and in one place

Pros

Logging all photos and emails files etc on the job card. Being able to access anywhere as it is in device

Cons

Unable to order goods and go straight to job, you have to think what you have ordered when doing invoice

Source: Capterra
 

Simon from Alder Security
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Support from ServiceM8

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Saves time when get back to office as paperwork done on site

Pros

Easy to use, looks professional, reduces paper for whole company. Had a few questions about forms, checklists, invoices and custom roles. Drew and the team were excellent in supporting me.

Cons

Only thing is that the texts come from service mate but this can be changed if you upgrade. Other than that it's great

Source: Capterra
 

Shaun from Sir glass
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Mobile app is superb but would like more flexibility and job management features.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Ease of field service

Pros

The mobile app is great. Love that I can customize things as much as possible. We have had to create workarounds for their limitations.

Cons

Their back end reporting is pretty much terrible. Reports, tracking commissions, tracking jobs after tech work is complete. Only one option for CC payments and that's stripe.

Source: Capterra
 

Darren from Page air Inc
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

This App is awesome, really great features. I love the Map, where it guides me , notifies customer !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

map features and notifications, and that it can sync to all devices

Pros

has a lot add on features that you would pay for, but thats fine with me, I want top grade for my Business, my customers deserve it !

Source: Capterra
 

Susan from Mariner Mechanical Ltd.
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Efficient, cost-effective solution for our business!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Multiple users at the same time from anywhere we have internet access.
Badges, making mandatory tasks a must for the technicians--helps with accountability and thoroughness.
The cost savings over our old program are huge.

Pros

I love that it's cloud based and that we can have more than one desktop user in the program from anywhere! I also love how user-friendly the desktop AND iPhone app is. It's sleek and easy to use. The Add-ons are also great. I'm blown away by how cost-effective this program is too--pay for the jobs you create. The online chat feature with customer support has been amazing. Keep up the great work!

Cons

There are so many add-ons, I'm worried we are missing something really useful! The add-ons we have activated are working well, but I'm not sure we are using them to their full capacity.

Source: Capterra
 

Chris from Power by Professionals

June 2017

June 2017

Easy to use. Provides all the requirements I need to manage my business out in the field.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use. ServiceM8 has all the functions I require for me to be able to manage my business both in the office and out in the field. It has plenty of great extra add ons which enhance the package and it integrates with my accounting package. Great support also.

Cons

I would like to be able to create tasks which group together both labour and multiple items which could be added to job billing.

Source: Capterra
 

Jana from Shire Gardens

June 2017

June 2017

Quick response and answered all my queries

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

As a service based business you can easily manage your business from quoting to the final product producing an invoice.

Cons

I have not used the system long enough to find anything that I didnt like about it. Maybe the fact that my boss has to input alot of information and it is not always accurate!

Source: Capterra
 

Jennifer from Advanced Machinery System
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Great experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

So nice to use out in the filed from your cell phone or iPad. That has been a real time saver for us. Great scheduling tool and super easy to use.

Pros

SM8 is very easy to set up and use. Their customer service is great. They respond quickly. I like that they have resources set up for you to refer to if you have any questions or need a refresher on something. The on-line booking request is a great feature for us. One of my favorite features is the job diary that keeps record of all the emails and text, anything pertaining to that job. This is very helpful in our industry.

Cons

It would be very helpful for us if you could export info in to Excel by line item rather than just by the invoice total. We service multiple pieces of equipment at one site. Would like a better way to track those rather than setting each piece of equipment as a site. Also if it would recognize and save email addresses so you didn't have to re-type them in every time. That would be a real time saver. It would be nice if you could customize the software a little more, even if it was for a reasonable fee. Overall I think SM8 has done a great job.

Source: Capterra
 

Nick from Mitiamo IT
Number of employees: 1 employee Employees number: 1 employee

April 2017

April 2017

Still getting started, but it seems pretty good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I started attempting to use ServiceM8 about a year ago. I also changed my books from good old Cashflow Manager to Xero, which I setup to sync with ServiceM8. I am a one-man show.
I say "attempted" to use ServiceM8, because, at the time, I was many months behind on my books/invoices, and the situation really got even worse. I have now got my books up to date, and I am working through doing many months of invoices.
I had my accountant assist me setting up Xero. All was more or less working, but I had big issues with the bank feeds, especially PayPal, basically I got a huge mess, then I wiped it all out to start again, and got much the same mess again. Frustrated, I went back to my good old trusty Cashflow Manager program and did the whole set of books for the entire financial year to date (and 2 BAS statements) in an afternoon. So I have ditched the Xero-ServiceM8 sync, and am now going to use ServiceM8 with Cashflow Manager manually. None of this is in any ServiceM8's fault, Its either mine or Xero's, probably a bit of both.
Basically I will maintain my books in Cashflow Manager, do the invoices and job tracking in ServiceM8, and then manually enter the payments into Cashflow Manager, much like I used to. A nuisance, but not a big deal.
As for ServiceM8, I have only really started exploring it and using it the last few days. I have been trying to for ages, but either forget, or left my iPad at home. I have learnt a lot about it in the last few days.
I have looked at the competition, but most of them (at a similar price point at least) had apps that don't work offline. ServiceM8 will work without an internet connection (with some features not working naturally), so it was the obvious choice for me in a rural area with poor telecommunications.
So far, it seems to work well, is easy to use, the app is fast, and the website seems fast enough on the odd occasion I have used it on a decent internet connection. Just now (a public holiday) i got a response (and solution) from their support in 14mins. That is my first contact with them.
It is quite cheap and I feel that it is quite a good fit for my business. But it will only work as well as you make it, and you will have to put some time into learning it and incorporating it into your daily routine.
I highly recommend giving it a shot to all small service businesses that are struggling to manage their jobs, invoices etc. Bonus points if you can start using it before you get overwhelmed by work.

Pros

Works offline.
Seems fairly simple.
Fast.
Plenty of features.
Should end up saving me plenty of time.

Cons

Im still a bit nervous about keeping important business data "in the cloud" in someone else's hands.

Advice to Others

Give it a shot. It doesnt cost much, and has the potential to save you a lot of time and headaches. But you will have to invest the time to make it work.

Source: Capterra
 

Julie from Integrated Electrical and Air Conditioning
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Couldn't manage without it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Fantastic software that has all the functions we need to run our service based business.
We can manage staff, allocate jobs and meet Customers expectations with the help of ServiceM8
Customer support is super responsive.

Pros

So easy to use

Cons

Its not my own so you can't make changes that might be specific to your business, but there isn't much we need that isn't provided.

Advice to Others

Perfect for our type of business (Electrical)

Source: Capterra
 

Kirra from Pro Alarms

March 2017

March 2017

Great overall service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Making a couple of mistakes, the Servicem8 team helped with my inquiry within minutes. Very happy with how quick the issue was resolved

Source: Capterra
 

Alison from Streamline Co
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

Excellent field service application for tradespeople

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Just beginning to learn all there is to know about Service M8. Looks to be an excellent package to suit tradespeople out in the field. The program seems to cover most requirements from booking through to invoicing the customer with the ability to use both desktop and mobile. The customer support to date has been excellent.

Pros

Easy to use interface. Covers most functions that tradespeople out in the field would require. Would make running a field service company so much more efficient and professional.

Cons

Haven't found any cons yet

Advice to Others

Definitely would recommend trialling the software

Source: Capterra
 

Ben from ESM Electronic Security Management Services
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

ServiceM8 - It's just plain GREAT!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've been using ServiceM8 for a couple of years now - gradually introducing features into our business. Everytime we start using a new feature, I find productivity goes up - while time to complete tasks goes down.

The automation and integration of everyday tasks, means I spend less time working, more time with the kids, and overall am less stressed about the day to day operation of the business.

It's cost effective - and considering you really only pay for things as you use them (ie. Bill a client for a job, pay for a job in ServiceM8) - it would have to be the most cashflow efficient tool you could implement.

Customer support is brilliant, and overall I really think that ServiceM8 is GREAT!!!

Pros

Read the review - it speaks for itself!

Cons

No issues at all!

Source: Capterra
 

Kimberly from Avallone Door & Iron Works

March 2017

March 2017

Always so prompt to resolve anything we need help with!!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Any time I've ever requested help with something, they have always helped and resolved any issues so quickly! And they have a super fast response time!

Source: Capterra
 

Skipper from Landmar Security, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Hesitant but hopeful, and pleasantly suprised.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As a tiny service company competing against global powerhouses, we have been searching for a long time for a program to help us consolidate our business software. We had a system that worked for us, but it was clunky due to it being a series of stand alone programs we would multitask together.

SignNow, Quickbooks online, Notes, emails (2 different ones) and photos all worked, but took about 1/2 the time of the actual service call to make sure all the documents were properly completed, sent and billed.

Two key features sold us on this: Integration into QuickBooks Online and the ability to create check lists for each job so nothing is forgotten.

The bonuses of individual technician scheduling, letting us have the option to still use WAZE for the GPS on the work order, time stamps for travel and on/off the job, text/email ETA from the phone to the customer all makes us look much bigger than we are.

We feel like a powerhouse vs the big boys in our industry with this program, and with the cost based off now much we use it vs a block tier system lets us know well before hand what our costs will be each month.

We couldn't be happier.

Please don't change this formula ServiceM8.

It's everything we need.

Pros

Hard to say: Its super easy to use, has all the features we already used and more. Stable, powerful and integrates into QBO and emails seamlessly.

Customer service communication inside the program is outstanding. Being able to ask questions without starting new emails or having an agent auto close a question ticket before all the questions are completed is being A+ customer service.

Cons

Only nitpicking things really. We run strictly OS machines, so there are a few features we cannot use because they seem to only work on Windows browsers.

Diary notes are great, but hard to edit/can't edit. Not a big deal, but never the less, our fat fingers can sometimes make us look unprofessional without the ability to edit before we email.

Switching between phone and tablet on the job. This seems to be hard for the program to do. If we check in on a phone from travel, we must check out on that same phone, we can't check out on the tablet where we ultimately do most of the work with SM8. Sometimes we don't remember to check in and out and do all the work on the tablet and not switch to the phone and we have to redo some work because of it.

Instructions. 95% of all your instructions are spot on, but some we had to ask for help even after reading them a few times. Nothing big because customer service was wonderful.

Advice to Others

Its 1:04 am, my brain is done. Ill try to think of things as we use this program.

Source: Capterra
 

Paul from RightWay Commercial Appliance Repair, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Service M8, my hero!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Help me!

Service M8 is my only hope!

I am a large, robust, and intimidating man, so I am told. However, when it comes to Field Service Software, I am very much the quintessential damsel in distress.

I have tried Fleetmatics, Mhelpdesk, Servicebridge, FieldProMax, FSM by Corrigo, and a few others with no success, with nothing to show for it, but less hair on my head and elevated cortisol and blood pressure!

Service M8 has been a godsend for a tiny company such as mine. The software has yet to have any hiccups, and while it doesn't have every single, nit-picky, feature I would like, it does have all the features I need for pennies on the dollar compared to the others.

Something also has to be said about the support from SM8! I am more and more impressed with the level of support provided by Service M8. Whenever I get stuck on something, a simple five minute chat online at anytime of any day results in a solved issue! They have yet to fail to point me in the right direction, or flat out resolve my issue in no time at all. 24/7 click help and at the bottom of the help center screen there is a chat window that is always manned by a courteous and knowledgeable rep, ready to go, and they get you answers!

I liked the software so much, that I, being an avid Android user that has never been of fan of iOS and Apple, made the switch to iOS because Service M8 is strictly available on iOS for the mobile portion, and I have never made a better decision!

It just works! No headaches, no crazy glitches, no blood, no sweat, no tears, except tears of joy as I complete by service calls, invoice my customers, and get paid!

Obi-Wan-Kenobi should take lessons from Service M8!

If you enjoyed my review, click on this link to check them out. Service M8 gives credit for referrals, and it would help me out a bit, but don't let it influence your decision because the credits is not the reason I did the review. I did the review because Service M8 deserves a great big pat on the back, and I believe in given credit where credit is due!!!

Pros

It works! It is simple and easy to use. The support is super stellar!!

Cons

iOS only, no equipment tracking.

Advice to Others

Go get it! Get it right now! You won't regret it!

Source: Capterra
 

Andy from APC Environmental services
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Its the dogs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I m not the most tech minded person and i have had my issues with Service M8 put its great and now i can't see working without it! Every time i have got in trouble the customer support team have been amazing no matter what time of day its been they have always got to the bottom of the problem and resolved it.

Pros

sorting the jobs out and scheduling the staff - Customer reports and photos

Cons

Cost per job

Source: Capterra
 

Andrina from Shardlow's Complete Gardens
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Great for Tradies!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

All our dealings with ServiceM8 have been very positive! The software is obviously built for tradies (we run a landscaping business) and it's as simple as it can be, but still provides all the information that the office needs to invoice, track & schedule work. The support staff are SUPERB - very efficient, responsive & exceptionally helpful! Keep up the good work, everyone!

Pros

Easy to use, logical (mostly), provides good information for business owner in tracking jobs, costs, scheduling etc

Cons

Really wish it worked with Android phones - that's causing us the most issues. We've overcome it by using iPads instead of staff member phones, but still not ideal.
I would love to see the following colour coded system:
Blue for scheduled jobs
Yellow for completed jobs
Green for jobs that have actually been invoiced
That way, all team members know with a glance what stage the job is up to, and whether or not someone has missed invoicing a job without having to go into each job card

Source: Capterra
 

Polk from Teton Septic, Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Chat room review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Ralph was very helpful in answering a number of questions about ServiceM8 software. We are a startup company. He is very knowledgeable and patient! I am very appreciative of his excellent help.

Pros

comprehensive, pricing

Source: Capterra