ServiceM8 is a cloud-based field service management solution with landscaping business management capabilities which enables service businesses to schedule, deploy and manage all their field activities from a single solution.

ServiceM8 enables users to schedule field staff automatically based on their availability and required skillset. Once a job is scheduled, the solution automatically routes the staff to the site. The crew can then view their routes from any location using the mobile application.  

Once the service request is completed, the crew can take and upload pictures directly from the mobile application. Users can also capture customers' signatures digitally using the app. The field crew can accept on-site payments using different payment modes such as credit cards, debit cards and online payments.

ServiceM8 also offers integration with popular accounting solutions such as QuickBooks Online, Xero and MYOB, which enables users to directly upload payment data into the accounting solution and generate financial reports on accounts payable, receivables and general ledger.



265 Reviews of ServiceM8

Overall rating

4.66 / 5 stars

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Showing 1 - 20 of 265 reviews

January 2019

Emmanuel M from Nivacity (PTY) Ltd

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

January 2019

Its actually not bad

Team field management makes this perfect. Easily tracks the team on the ground.

Pros

Serious, its not bad, it does everything you probably need it top do and also notifies the client saving me a lot of those "how far are your guys" calls every single 30 minutes.

Cons

The price though is quite high but i think its worth it.

January 2019

jamie from quicksilver

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

stop looking

Pros

this is the best service software out there

Cons

none, i an sold and will not go back to our old program

December 2018

Jacob from SPIN

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Servicem8, the best of the best when it comes to storing and downloading files.

Our team of developers has been very pleased with what servicem8 has to offer, it is a fascinating platform of downloads and uploads of files, it is true that it has some errors, but they can be solved by the updates that the servicem8 team provides.

Pros

Servicem8 is a very incredible storage software or Cloud for files, it is very automated and easy to use, practical if it is about saving files or important information, and has an incredible interface that only servicem can offer.

Cons

However, it does not have an extensive amount of storage, to obtain it the membership must be purchased, another negative aspect that we can emphasize about the application is that it has a good performance, but does not have high expectations.

December 2018

Luke from Economy Appliance, Heat & Air

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

3 of 5

Functionality

5 of 5

December 2018

Great app (if you exclusively use Apple based products)

One of our warranty companies switched to this app and required us to switch our existing Android based infrastructure to Apple. We went as far as to purchase iPads and iPhones for most of our workforce and the warranty company dropped the app. This was not the fault of ServiceM8, but the warranty company. If they offered the program on Android, I would recommend this app to all of our business partners due to it's streamlined interface and design.

Pros

The app was fairly easy to navigate and data input was lightning quick. Most information was easy to locate and edit for warranty repair service jobs.

Cons

The fact that this app was ONLY available on Apple products is a deal breaker for our company. We have 30+ technicians operating in the field and provide them with Android based phones due to the lower overall cost and availability of military grade/nearly indestructible phones. When a technician breaks a phone, we can replace for a minimal investment. We refuse to outfit everyone with iPhones at an average cost of $700+ per new phone when we can get similar phone and app functions for a fraction of the cost ($100). In an office environment, where phones are kept safer... this app may work wonders for them.

December 2018

Ruby from Belknap Plumbing Systems Inc

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

December 2018

no geniuses required

My main worry was that my service guys would have a hard time going from paper to tablets but after a small learning curve they have adapted quite nicely and love the easy of use of this software

Pros

it does what it is supposed to do and you don't need to be a genius to do it.

Cons

I am pretty happy with it, it is not full of extra features that would intimidate my not so tech savy guys

December 2018

Arpit from Business Overhead Solutions

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Absolutely great for trades

We setup a fire alarm business and needed a system to link customers, engineers, head office and invoicing in one eco-system. ServiceM8 does this and more. They work with a UK based company to provide support and form customisation. The custom forms are leapyears ahead and it gave our business a great professional headstart.

Pros

We found the app easy to integrate and the pc web-based interface is very intuitive. The ability to create custom forms, and other custom services is invaluable. The auto emailing of customers for invoices and quotes makes the business look extremely professional.

Cons

They have no support for android nor do they have an android app. I find this incredulous given that Android is such a large user. It was for this reason that we stopped using the software.

September 2018

Brian from Supplier and Manufacturer

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

5 of 5

September 2018

Poor Customer Service

Pros

Great product. Some great features and helps create a good impression with our customers
The scheduling of jobs is good, being able to track employees and their clocking in, travel etc easy for timesheets.

Cons

Latest update 7.0.1 is volatile, a few of our colleagues have experienced problems with it and have raised an urgent ticket but the customer support and feedback from them is very very poor.

September 2018

Tom from Water Tight Canberra

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Easy Yet Powerful Job Management Software

After 5 years on another software program, I spent 6 months wanting to find a more advanced program that will take my business to the next level. I overlooked servicem8 at first thinking it was a bit simple, but after a terrible experience with another program, I went over to servicem8 and found all of the supposed advanced features I had been searching for where there, and what's more they were much simpler to use. If you're in a service based business, doesn't matter your field, you should check out this program.

Pros

It is extremely easy to use by both office and field staff.
It has many powerful additional features
Nothing about this software is complicated and yet it is as powerful as most other programs on the market.

Cons

Other than a few very minor changes that is not worth listing, I honestly cant think of any cons.

August 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Small Service Business Gold

I have ServiceM8 open right now, and do most days. This is simply the best deal for the money. Period.

Pros

I've tried multiple platforms for my small handyman/remodeling company. ServiceM8 is by far the best value for the money. Easy to use, Easy to setup and it integrates with QuickBooks. I use it every day and could not imagine keeping up with clients, contractors and jobs without it.

Cons

Only con -- it only works on Mac/IOs platforms. I completely understand why they've made this decision, but it is limiting. It's also feature-lite, if you need something beefy this may not be for you, but for a small business that only needs the basics, it's without equal.

July 2018

Diana from AccountsConnect

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

ServiceM8 is job management system of choice given its functionality and value for money.

Pros

It is not a difficult system to setup and ease of use enables clients to pick up the system quickly. We love that integrates with XERO and ServiceM8 staff are supportive and always willing to help.
It has a selection of add-ons, syncs well and found it to be reliable. Clients enjoy using it.

Cons

I understand reasoning of building to one platform but ashame it only works with Apple products as we have clients with andriod devices. I would also like to see it integrated with more online payment providers.

June 2018

Anonymous

Verified Reviewer

Review Source: GetApp


Ease-of-use

1 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

1 of 5

June 2018

Seems like a decent product, only supports iOS therefore useless to us

Pros

ServiceM8 is very reasonably priced and has a good feature list with a nice clean, user-friendly UI.

Cons

With hybrid apps that now rival native apps, I cannot believe there is still no support for Android devices. How is it that almost every other platform can support both? Why would you thumb your nose at literally 50% of the smartphone/tablet market!?

June 2018

Sean from The App Shack

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Very easy to use job management software. Easy to pick up on the fly and get new staff up to speed.

The ability to streamline a small business with this software ensure that small business that implement Servicem8 will see an uptick in productivity and also regain time they previously spent on managing their business using paper/older systems.

Pros

It provides small/medium size business an affordable job management solution. The software is constantly evolving and new features are being added and expanded upon. For people who are after an easy to use quoting, invoicing and job management software, it's hard to look past Servicem8.

Cons

Some of the features such as badges are a bit basic and feel like they could be fleshed out more. I've no doubt this will happen over time though.
iOS only for the phone apps leaves the android market out in the cold. Would love to see the software expand onto the android platform as well.

May 2018

Bruce from Advanced Sign Group

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Extremely smooth implementation.

It saves us a tremendous amount of administrative time, virtually eliminates the paper in the paperwork, keeps admin in the loop with what is going on at the job site in real time, and allows us to keep track of our service techs' whereabouts.

Pros

Intuitive but very powerful but when you do need help their support team is ready and able. There are so many options it is best to just click on everything.

Cons

So far, I can't think of anything. With all the free add-ons, this software does everything that we want it to do.

May 2018

Rebecca from MSCI

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2018

Great product for people working in the field!

Pros

This software has allowed quick turnaround times and the ability to give efficient and timely services to those customers in need. The invoice tool with ServiceM8 has been a great help as well.

Cons

Android users are out of look, so this should be updated somehow - the software would definitely get more users if it could apply to both iPhone and Android users.

April 2018

Joel from Advanced Quality Plumbing

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

April 2018

Saves us lots of time and stress

Pros

Being able to keep track of your workers in the filed and get constant updates on their job status eliminates a lot of unnecessary phone calls. Love the fact it is cloud based. Being able to customize quotes and invoices is great.

Cons

Still not able to create shortcuts, which would save lots of time. Not available for android, which is what has stopped friends of mine from diving into this.

April 2018

Anthony from Wandle electrical services

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Has a made a huge positive difference to my business.

Pros

Ease of use. Very easy to setup and support is excellent if you do get stuck. Has been instrumental in making the expansion of my business very smooth.

April 2018

ANTONIS from www.antonisdelta.com

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

We use this software for maintenance at the studio

This platform helped me to plan and keep control of any maintenance works at the office.

Pros

It's a great tool to schedule and manage any maintenance works that need to be done in a small business, also to keep control of safety issues and instructions accordingly.

Cons

They could improve the current platform to operate for big businesses as well, like factories, big buildings, entertainment venues etc.

April 2018

Mohamed from iFix Egypt

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

4 of 5

April 2018

A system with a great potential, yet the worst customer service

Pros

-ease of use
-cloud based
-simple interface & UX/UI
-iOS compatible
-perfect fit for small scale companies.

Cons

-zero customer support, you're on your own
-buggy & unstable integrations
-inventory & parts is actually useless

April 2018

Naomi from The Soil Testers

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

The ServiceM8 support team, are really prompt with their responses.

An organized structure to the information utilized.

Pros

It has an incredibly easy user interface. It is a great piece of programming with a simple layout, that compliments the user experience.

Cons

Like all programs, the other applications you have running, may cause conflict. That cannot be avoided though.

January 2018

Rob from OzPest Pty Ltd

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

With so many customers ServiceM8 ensures my company is always professional and technology superior.

Pros

When customers call me I can answer them by name. This is such a powerful tool and it builds customer loyalty through the roof, as they are just amazed that I remember them. Customers miss this personal contact that other companies fail so bad on. Taking credit card payment on your phone is a close 2nd but IOS contact hits the home run.

Cons

Can't create short cuts. I have a lot of repeat business and wish I could just click one button to create a new job that replicates everything from the old job. I could then adjust pricing and book it in for the next service. At the moment there are too many key strokes and you need to be careful not to forget anything. Please look into this as I'm sure I can't be the only one out there who would love this to happen.