# icon > Review of ServiceM8 Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/landscaping/servicem8-profile --- [Home](https://www.softwareadvice.com/) / [Service Dispatch Software](https://www.softwareadvice.com/crm/service-dispatch-comparison/) / ServiceM8 Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/field-service/servicem8-profile/reviews/)[Alternatives](https://www.softwareadvice.com/field-service/servicem8-profile/alternatives/) # ServiceM8 2026: Benefits, Features & Pricing Wondering if ServiceM8 is right for your organization? Our Service Dispatch Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview ServiceM8 4.5 [(311)](https://www.softwareadvice.com/field-service/servicem8-profile/reviews/) Pricing Starting at A$29.00 per month ### About ServiceM8 ServiceM8 is the app for trade contractors & service businesses, such as plumbing, electrical, HVAC & refrigeration contractors, locksmiths, cleaners & gardeners — any kind of small business which manages jobs & staff in the field. ServiceM8 is a job, staff & client management solution, with everything to run your day-to-day in one place — digital job cards, scheduling, quotes, staff locations, client emails & texts, job notes & photos, online bookings, forms, asset management, invoicing & payments. You’ll eliminate paperwork, get more jobs done, provide amazing service & get paid faster. Field staff use the ServiceM8 app for iPhone & iPad. Office staff use this ServiceM8 for Desktop app. 14-day free trial! Go to www.servicem8.com to create your account, then log in on ServiceM8 for Desktop and the iOS app. Who is ServiceM8 for? ServiceM8 is ideal for contractors & service businesses with a high-turnover of short jobs, ranging in size from sole operators up to 20 staff. Industries such as: • Plumbing • Electrical • HVAC & Refrigeration • Pest Control • Appliance Repair • Locksmithing & Security • Cleaning • Pool Care • Lawn & Garden Care • IT • Property Maintenance •... Fire Protection • Carpet & Flooring Job Management • Manage jobs from start to finish • Access all client & job details in the field • Ensure job quality & consistency with built-in checklists • Capture electronic signatures Communication • Connect your office, field staff & clients • Email & text clients directly from the app • Save time with email & text templates • Send On-the-Way text messages to clients • Automate booking confirmations, reminders & follow-ups to clients Scheduling • View your schedule & job info, anywhere • See a real-time map view of staff & job locations • Dispatch urgent jobs, instantly • Receive push notifications about schedule changes • Get ‘next-job’ reminders to help stay on schedule Quoting & Invoicing • Create professional PDF quotes & invoices on site • Email or text quotes & invoices to clients from the app • Clients can view quotes & pay invoices online Mobile & Online Payments • Take card payments on site, through the app • Send online invoices via email & SMS, supporting card payment Digital Forms & Assets • Complete digital reports, procedures & certificates on site, through the app • Create custom forms for your business & industry • Catalogue client assets & view their service history Job History • Access a full history of work done for every client • Attach notes, photos, videos, emails & messages to jobs • Automatic back-up & secure cloud storage Accounting Integrations • Connect to Xero, MYOB or QuickBooks Online • Sync invoices & payments from ServiceM8 • Streamline invoicing, payments & accounting CarPlay • See your schedule, call clients & navigate to jobs directly from your vehicle’s CarPlay screen Add-ons • Extend ServiceM8’s functionality with a range of add-ons Pricing • A range of monthly plans to suit your business & requirements • Plans bundle jobs, SMSs & add-ons into a single monthly price • No contracts, setup fees, or ‘per-user’ fees. • Unlimited users & storage • 14-day free trial — create an account at www.servicem8.com Support • Free, 24/7 email & chat support • Self-serve Help Centre with articles & videos • Global network of ServiceM8 Partners offering setup services Wondering if ServiceM8 is right for your organization? Our Service Dispatch Software selection experts can help you in 15 minutes or less. ## ServiceM8 User Interface ## Popular ServiceM8 Alternatives Main Product ServiceM8 4.5 [(311)](https://www.softwareadvice.com/field-service/servicem8-profile/reviews/) Ratings Breakdown - 4.53Ease of use - 4.65Value for money - 4.48Customer support - 4.35Functionality Pricing Starting at A$29.00 per month Get Price Alternative Product [FieldPulse](https://www.softwareadvice.com/field-service/fieldpulse-profile/) 4.6 [(452)](https://www.softwareadvice.com/field-service/fieldpulse-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.48Value for money - 4.68Customer support - 4.39Functionality Pricing Available upon request Get Price Alternative Product [Jobber](https://www.softwareadvice.com/field-service/jobber-profile/) 4.6 [(1457)](https://www.softwareadvice.com/field-service/jobber-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.40Value for money - 4.59Customer support - 4.35Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Connecteam](https://www.softwareadvice.com/hr/connecteam-profile/) 4.6 [(5254)](https://www.softwareadvice.com/hr/connecteam-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.47Value for money - 4.61Customer support - 4.53Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Skimmer](https://www.softwareadvice.com/field-service/skimmer-profile/) 4.9 [(229)](https://www.softwareadvice.com/field-service/skimmer-profile/reviews/) Ratings Breakdown - 4.89Ease of use - 4.80Value for money - 4.90Customer support - 4.74Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [Fieldd](https://www.softwareadvice.com/cpq/fieldd-profile/) 5.0 [(142)](https://www.softwareadvice.com/cpq/fieldd-profile/reviews/) Ratings Breakdown - 4.87Ease of use - 4.86Value for money - 4.89Customer support - 4.89Functionality Pricing Starting at $199.00 per month Get Price ## ServiceM8 Pricing and Plans Starting price: A$29.00 per month Free Trial Free Version Free A$0.00 flat rate, per month Plan includes: - 1 User - 30 New Jobs Per Month - 10 AI Assists Per Day - All Essential Features - Job Cards - Scheduling - Quoting & Invoicing - Recurring Jobs - Job History - AI Quote & Invoice Read More Starter A$29.00 flat rate, per month Plan includes: - Unlimited Staff - Unlimited AI Assists - 50 New Jobs Per Month - 100 SMS (texts) Per Month - All Essential Features - Job Cards - Scheduling - Quoting & Invoicing - Recurring Jobs - Job History Read More Growing A$79.00 flat rate, per month Plan includes: - Unlimited Staff - Unlimited AI Assists - 150 New Jobs Per Month - 300 SMS (texts) Per Month - All Essential Features - Job Cards - Scheduling - Quoting & Invoicing - Recurring Jobs - Job History Read More Premium A$149.00 flat rate, per month Plan includes: - Unlimited Staff - Unlimited AI Assists - 500 New Jobs Per Month - 1000 SMS (texts) Per Month - All Essential Features - Job Cards - Scheduling - Quoting & Invoicing - Recurring Jobs - Job History Read More Premium Plus A$349.00 flat rate, per month Plan includes: - Unlimited Staff - Unlimited AI Assists - 1500+ New Jobs Per Month - 3000 SMS (texts Per Month - All Essential Features - Job Cards - Scheduling - Quoting & Invoicing - Recurring Jobs - Job History Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## ServiceM8 Features - Popular features found in Service Dispatch Accounting Integration Billing & Invoicing Calendar Management GPS Job Management Mobile Access Quotes/Estimates Real-Time Data Real-Time Updates Routing Service History Work Order Management - More features of ServiceM8 Absence Management Access Controls/Permissions Accounting Activity Dashboard Activity Tracking Alerts/Notifications API Appointment Scheduling Asset Tracking Audit Trail Automated Quoting Automated Scheduling Automatic Backup Availability Management Barcode/Ticket Scanning Booking Management Calendar Sync Chat/Messaging Checklists Client Management Collaboration Tools Communication Management Communications Management Confirmations/Reminders Contact Database Contract/License Management Cost Tracking Credit Card Processing CRM Customer Database Customer History Customer Management Customer Service Management Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Data Capture and Transfer Data Import/Export Debit/Credit Card Processing Dispatch Management Documentation Management Document Storage Drag & Drop Driver ETA Electronic Forms Electronic Payments Electronic Signature Email Management Employee Management Employee Scheduling Equipment Maintenance Equipment Tracking Estimating File Storage Fixed Asset Management For Commercial and/or Industrial Electrical Contractors For Locksmiths For Mechanical Equipment Forms Management For Pest Control Companies For Plumbing Industry Generative AI Geographic Maps Group Scheduling Historical Reporting Image Capture Inspection Checklists Inspection Management Inventory Tracking Invoice Management Job Costing Job Scheduling Job Tracking Knowledge Management Location Tracking Maintenance Scheduling Mobile Alerts Mobile App Mobile Signature Capture Multi-Location Offline Access Online Booking Online Payments Online Time Clock Payment Collection in the Field Payment Processing Pest Activity Tracking Predictive Maintenance Preventive Maintenance Price and Cost Calculations Price/Margin Management Pricing and Cost Calculations Productivity Analysis Productivity Tools Project Management Property Layouts Proposal Generation Purchasing & Receiving QuickBooks Integration Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-time Scheduling Recurring Appointments Recurring Invoicing Recurring Orders Reminders Reporting/Analytics Reporting & Statistics Route Optimization Safety Management Scheduling Search/Filter Secure Data Storage Self Service Portal SMS Messaging Status Tracking Task Management Task Scheduling Technician Management Third-Party Integration Third-Party Integrations Time & Expense Tracking Time Off Management Timesheet Management Time Tracking Workflow Automation Workflow Management Work Order Creation ## ServiceM8 Integrations Stripe Integration rated undefined from -1 review MYOB Business Integration rated undefined from -1 review Xero Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review QuickBooks Online Integration rated undefined from -1 review Mailchimp Integration rated undefined from -1 review See all 10 integrations ## ServiceM8 User Reviews Overall Rating 4.5 Ratings Breakdown 5 68% 4 25% 3 2% 2 1% 1 3% Secondary Ratings Ease of Use 4.5 Value for money 4.6 Customer support 4.5 Functionality 4.3 Jeremy F. Verified reviewer Commercial Real Estate 11-50 employees Used daily for less than 12 months Review source Reviewed August 2024 Cleaning company reviews servicem8 4 Been a great thing for my business as well as us to Bill our customers keep a track of our employees and assigned jobs Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It allows us to Bill and keep track of employees and jobs all in one place Cons: That is only available on Apple products Reasons for switching to ServiceM8 Because maid Central became too expensive for the need to the bar company Read More GB Gareth B. Verified reviewer Financial Services 11-50 employees Used daily for more than 2 years Review source Reviewed May 2025 Reliable, user friendly job management platform 5 Superb. Excellent service, with quick responses to calls for help. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Efficient job management platform with superb value for money. Cons: There is a need for additional addons, some are free some are paid for premium but still offers VFM. For field users the full versions ios only but there is an lite android version Reasons for choosing ServiceM8 Value For Money, ease of use, platform flexibility Read More BB Ben B. Verified reviewer Construction 2-10 employees Used daily for more than 2 years Review source Reviewed October 2025 Good Software. Horrible customer service! 1 ServiceM8 as a CRM is great. But I really do not appreciate a company that doesn't look out for their customers and doesn't use fair and normal business practices to solve problems. I signed up with ServiceM8 a long time ago. I haven't used the account in years and the account was left open but dormant. I finally decided to switch to ServiceM8 and I sign up for both their CRM software and their unlimited plan on their phone service. I paid their gold service partner a lot of money to transfer over my data and get all the forms and customization on the account completed. When I went to turn on the unlimited phone service, they have doubled its price. DOUBLED! I explained to their management that the account and the intention to activate the phone service was done much before aby price change was completed. We were simply waiting for the migration to complete. I spoke to different reps via chat and explained the issue. Although one rep said she will honor it, they were unwilling to put me on the plan and are screwing me over by making me pay double for the exact same unlimited plan they offered prior. Absolutely zero phone support. No way to talk with management. Chat support doesn't care for their customers at all. Horrible experience. I would have canceled this entire move but I already spent a ton of money to the service partner and committed to this company. Big mistake. Ratings Breakdown 2 Ease of use 1 Value for money 1 Customer support 4 Functionality Pros: Software is very customizable and allows to do things that are not possible with other CRM software. Cons: Customer service is a disaster. They have absolutely no understanding and don't care about their customers. Good luck if you run into an issue and need their help. Reasons for switching to ServiceM8 Better customization and my brother who is also a contractor uses them. Read More KB Kirk B. Verified reviewer Security and Investigations 11-50 employees Used daily for more than 2 years Review source Reviewed February 2025 sm8 review 4 Innnovative design and good text chat tech support Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: Field app for techs and simplicity yet powerful software integrations Neat features Cons: Apple Phones only Not the greatest sync to QBO Chat only support directly Lack of quality reports customized easily Reasons for choosing ServiceM8 price, features, app, field service management Reasons for switching to ServiceM8 Improvement to quality app and new features and GUI Read More KB Katherine B. Verified reviewer Construction 2-10 employees Used daily for less than 6 months Review source Reviewed May 2019 A must have for trades 4 We have only been using the platform for a month Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: \- The pricing structure is something that initially drew our attention. Instead of being per user it is a monthly fee (plus add-ons). - The job scheduling is very easy to use and with a team scheduler add-on you can select multiple team members for the same job. - the phone app is extremely useful. You can select to text a customer when you are on route (providing you've set it all up before hand). - You can take payment in the field as well as invoices generating a link that customer's can click on to make payment. Payments are shown in the job diary. - job diaries are autogenerated so you can see a good audit trail from creation to closure. You can add to existing jobs from the inbox feature. - the network request add-on is really useful for our business where we use contractors who don't require a logon to our system but complete jobs on our behalf. We have set our templates up with forms and questions that need completion and when these are done it shows up on our portal which says time having to manually enter data in from emails. Cons: \- Sometimes the navigation functions can be time consuming. It would be handy to raise a job from within the client module window (i.e. when you open a client you can view current and past jobs but you cannot raise a new one and therefore have to go to dispatch board). - It would be good to have a shortcut to raise a new job on the main menu rather than having to select dispatch board. - the asset scanning only appears to work with purchase stickers from ServiceM8 (unless we haven't discovered correctly how to do this with other ones...) - It is limited to IOS so we have had to purchase iPad minis to sync with our android devices. Reasons for choosing ServiceM8 cost and functionality against other providers Read More GS GWEN S. Verified reviewer Health, Wellness and Fitness 2-10 employees Used weekly for free trial Review source Reviewed December 2025 Was good but not for me 2 Its a good progam, and likes some features but sadly with the structure of my compaglny, i needed the ability to have on demand availability and poating to have people pick up jobs as they become available. There was also no option to include tasks for forms to jobs. All of which i need. Ratings Breakdown 2 Ease of use 3 Value for money 4 Customer support 3 Functionality Pros: I like the fact that the peogram has a calendar and your able to add customers details whwn booking services Cons: I disnt like the fact that i wasnt able to have users or employee update their availability. For my service company, that was very critical for me. Reasons for choosing ServiceM8 I actually left ServiceM8 to go to Connecteam because their interface and features suites my company better Read More HA Heather A. Verified reviewer Hospitality 2-10 employees Used daily for less than 12 months Review source Reviewed February 2025 Overall dissatisfied 3 My overall experience is poor. The partner I paid to ensure automations and features ran properly could not provide me with a itemized invoice of what I paid for. Add-ons within the program that I needed for my business or soon canceled and no other alternative available. Ratings Breakdown 4 Ease of use 2 Value for money 2 Customer support 3 Functionality Pros: The option to apply the convenience/service charge to the client within the invoice. Although Visa and MasterCard just required them to change it back. Other important features like the customer portal and custom forms was essential. Cons: Many features glitch and don't work properly, only chat support can rarely solve or fix problems in real time. Some features available were not guaranteed and have since been discontinued and no insight to replace them. Reasons for switching to ServiceM8 Poor quality of features limiting common possibilities which other programs have. Read More MK Matthew K. Verified reviewer Construction 2-10 employees Used daily for less than 12 months Review source Reviewed April 2023 6 months later and still can't track job time or travel time. 1 Disappointing at best. Ratings Breakdown 4 Ease of use 1 Value for money 1 Customer support 2 Functionality Pros: Worked for a little whileease of use when working Cons: No customer service numberSupport is extremely poor and slowThey try to direct you to external support people who charge for their service Reasons for choosing ServiceM8 On paper seemed to fit the profile of what i needed. In practice, is a very poorly supported and executed software with very low level support, poor customer service, can be extremely slow at fixed issues (currently been waiting 6 months for job auto time tracking to work. Read More DN David N. Verified reviewer Computer Software 2-10 employees Used daily for less than 2 years Review source Reviewed October 2025 Deal Breaker - No way to accurately track advertising conversions 1 Ratings Breakdown 2 Ease of use 1 Value for money 2 Customer support 1 Functionality Pros: Servicem8 has some great features like online booking, text message reminders, managing jobs with staff, etc. Cons: If you run Google Ads, the platform currently only allows adding a Google Analytics tag on the booking form. This is not enough to track lead attribution. Without proper conversion tracking, we cannot optimise campaigns, which means advertising spend is essentially being wasted. At a minimum, you should support Google Tag Manager (GTM) or provide a way to implement end-to-end conversion tracking. Without this, businesses cannot measure ROI or make data-driven marketing decisions. Please prioritise adding GTM or an equivalent solution, without it, this product isn’t viable for serious advertisers. Read More SM Simon M. Verified reviewer Electrical/ Electronic Manufacturing 2-10 employees Used daily for more than 2 years Review source Reviewed July 2025 large Fees. 1 Service M8 were not helpful when requesting a refund on a large fee. I have requested a refund multiple times and rejected. Ratings Breakdown 5 Ease of use 3 Value for money 1 Customer support 3 Functionality Pros: Easy to use. Value for money monthly fees with the option to scale when required. There app is easy to use. Cons: Large payment fees taken from service-M8 and their partner Stripe. They do not care about small businesses. Read More Showing 1 - 10 of 311 Reviews [See All Reviews](https://www.softwareadvice.com/field-service/servicem8-profile/reviews/) ## ServiceM8 Popular Comparisons [FieldPulse vs ServiceM8](https://www.softwareadvice.com/field-service/fieldpulse-profile/vs/servicem8/)[Jobber vs ServiceM8](https://www.softwareadvice.com/field-service/jobber-profile/vs/servicem8/)[Connecteam vs ServiceM8](https://www.softwareadvice.com/hr/connecteam-profile/vs/servicem8/)[Skimmer vs ServiceM8](https://www.softwareadvice.com/field-service/servicem8-profile/vs/skimmer/)[Fieldd vs ServiceM8](https://www.softwareadvice.com/cpq/fieldd-profile/vs/servicem8/)[BuildOps vs ServiceM8](https://www.softwareadvice.com/cmms/buildops-profile/vs/servicem8/)[ServiceTitan vs ServiceM8](https://www.softwareadvice.com/field-service/servicem8-profile/vs/servicetitan/)[BigChange vs ServiceM8](https://www.softwareadvice.com/hr/bigchange-profile/vs/servicem8/)[Housecall Pro vs ServiceM8](https://www.softwareadvice.com/construction/housecall-profile/vs/servicem8/) [Compare All Alternatives](https://www.softwareadvice.com/field-service/servicem8-profile/alternatives/) ## Other Top Recommended Service Dispatch Software [AllyPro](https://www.softwareadvice.com/inventory-management/allypro-profile/) **0.0** (0) Recently recommended **9** times [Salesforce Field Service](https://www.softwareadvice.com/field-service/field-service-lightning-profile/) **4.3** (33) Recently recommended **2** times [Housecall Pro](https://www.softwareadvice.com/construction/housecall-profile/) **4.7** (2741) Recently recommended **1** times [Jobber](https://www.softwareadvice.com/field-service/jobber-profile/) **4.6** (1457) Recently recommended **1** times Stuck Between Options? Our experts can help you compare ServiceM8 with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice ServiceM8 Software Reviews, Demo & Pricing - 2026