ServiceM8 software


258 reviews(4.5/5)
258 reviews(4.5/5)

ServiceM8 is a cloud-based field service management solution with landscaping business management capabilities which enables service businesses to schedule, deploy and manage all their field activities from a single solution.

ServiceM8 enables users to schedule field staff automatically based on their availability and required skillset. Once a job is scheduled, the solution automatically routes the staff to the site. The crew can then view their routes from any location using the mobile application.  

Once the service request is completed, the crew can take and upload pictures directly from the mobile application. Users can also capture customers' signatures digitally using the app. The field crew can accept on-site payments using different payment modes such as credit cards, debit cards and online payments.

ServiceM8 also offers integration with popular accounting solutions such as QuickBooks Online, Xero and MYOB, which enables users to directly upload payment data into the accounting solution and generate financial reports on accounts payable, receivables and general ledger.

Supported Operating System(s):
Web browser (OS agnostic)

258 Reviews of ServiceM8

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  • Tom from Water Tight Canberra

    Number of employees: 2-10 employees

    September 2018

    Easy Yet Powerful Job Management Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    After 5 years on another software program, I spent 6 months wanting to find a more advanced program that will take my business to the next level. I overlooked servicem8 at first thinking it was a bit simple, but after a terrible experience with another program, I went over to servicem8 and found all of the supposed advanced features I had been searching for where there, and what's more they were much simpler to use. If you're in a service based business, doesn't matter your field, you should check out this program.

    Pros

    It is extremely easy to use by both office and field staff.
    It has many powerful additional features
    Nothing about this software is complicated and yet it is as powerful as most other programs on the market.

    Cons

    Other than a few very minor changes that is not worth listing, I honestly cant think of any cons.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Emmanuel M from Nivacity (PTY) Ltd

    Number of employees: 11-50 employees

    September 2018

    Works well for contruction companies

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ability to deploy tasks and bobs to your agents on the field. One of our customers uses this as a field management tool and it works beautifully.

    Cons

    The mobile app drastically reduces battery life on the phone and requires constant power which can be a disadvantage if you are away from your vehicle or use a lower grade mobile phone.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Marthah from Self employed

    Number of employees: 501-1,000 employees

    August 2018

    Service M8

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have used it to managecand schedule business and my organisation.

    Pros

    Its reasonably priced.Its quick and easy to us.It got simple interface and UX/UI.Its efficient in managing and scheduling business and organisations.

    Cons

    You cant create shortucts which would have saved a lot of time and energy.Its not available for the android version.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    August 2018

    Small Service Business Gold

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have ServiceM8 open right now, and do most days. This is simply the best deal for the money. Period.

    Pros

    I've tried multiple platforms for my small handyman/remodeling company. ServiceM8 is by far the best value for the money. Easy to use, Easy to setup and it integrates with QuickBooks. I use it every day and could not imagine keeping up with clients, contractors and jobs without it.

    Cons

    Only con -- it only works on Mac/IOs platforms. I completely understand why they've made this decision, but it is limiting. It's also feature-lite, if you need something beefy this may not be for you, but for a small business that only needs the basics, it's without equal.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Diana from AccountsConnect

    July 2018

    ServiceM8 is job management system of choice given its functionality and value for money.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is not a difficult system to setup and ease of use enables clients to pick up the system quickly. We love that integrates with XERO and ServiceM8 staff are supportive and always willing to help.
    It has a selection of add-ons, syncs well and found it to be reliable. Clients enjoy using it.

    Cons

    I understand reasoning of building to one platform but ashame it only works with Apple products as we have clients with andriod devices. I would also like to see it integrated with more online payment providers.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    June 2018

    Seems like a decent product, only supports iOS therefore useless to us

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    ServiceM8 is very reasonably priced and has a good feature list with a nice clean, user-friendly UI.

    Cons

    With hybrid apps that now rival native apps, I cannot believe there is still no support for Android devices. How is it that almost every other platform can support both? Why would you thumb your nose at literally 50% of the smartphone/tablet market!?

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • Sean from The App Shack

    Number of employees: 1 employee

    June 2018

    Very easy to use job management software. Easy to pick up on the fly and get new staff up to speed.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The ability to streamline a small business with this software ensure that small business that implement Servicem8 will see an uptick in productivity and also regain time they previously spent on managing their business using paper/older systems.

    Pros

    It provides small/medium size business an affordable job management solution. The software is constantly evolving and new features are being added and expanded upon. For people who are after an easy to use quoting, invoicing and job management software, it's hard to look past Servicem8.

    Cons

    Some of the features such as badges are a bit basic and feel like they could be fleshed out more. I've no doubt this will happen over time though.
    iOS only for the phone apps leaves the android market out in the cold. Would love to see the software expand onto the android platform as well.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Bruce from Advanced Sign Group

    Number of employees: 11-50 employees

    May 2018

    Extremely smooth implementation.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It saves us a tremendous amount of administrative time, virtually eliminates the paper in the paperwork, keeps admin in the loop with what is going on at the job site in real time, and allows us to keep track of our service techs' whereabouts.

    Pros

    Intuitive but very powerful but when you do need help their support team is ready and able. There are so many options it is best to just click on everything.

    Cons

    So far, I can't think of anything. With all the free add-ons, this software does everything that we want it to do.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Rebecca from MSCI

    May 2018

    Great product for people working in the field!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software has allowed quick turnaround times and the ability to give efficient and timely services to those customers in need. The invoice tool with ServiceM8 has been a great help as well.

    Cons

    Android users are out of look, so this should be updated somehow - the software would definitely get more users if it could apply to both iPhone and Android users.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Joel from Advanced Quality Plumbing

    Specialty: Plumbing

    Number of employees: 2-10 employees

    April 2018

    Saves us lots of time and stress

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Being able to keep track of your workers in the filed and get constant updates on their job status eliminates a lot of unnecessary phone calls. Love the fact it is cloud based. Being able to customize quotes and invoices is great.

    Cons

    Still not able to create shortcuts, which would save lots of time. Not available for android, which is what has stopped friends of mine from diving into this.

    This review was submitted organically. No incentive was offered
    Review Source
  • Anthony from Wandle electrical services

    April 2018

    Has a made a huge positive difference to my business.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use. Very easy to setup and support is excellent if you do get stuck. Has been instrumental in making the expansion of my business very smooth.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • ANTONIS from www.antonisdelta.com

    Number of employees: 2-10 employees

    April 2018

    We use this software for maintenance at the studio

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This platform helped me to plan and keep control of any maintenance works at the office.

    Pros

    It's a great tool to schedule and manage any maintenance works that need to be done in a small business, also to keep control of safety issues and instructions accordingly.

    Cons

    They could improve the current platform to operate for big businesses as well, like factories, big buildings, entertainment venues etc.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Mohamed from iFix Egypt

    Number of employees: 11-50 employees

    April 2018

    A system with a great potential, yet the worst customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    -ease of use
    -cloud based
    -simple interface & UX/UI
    -iOS compatible
    -perfect fit for small scale companies.

    Cons

    -zero customer support, you're on your own
    -buggy & unstable integrations
    -inventory & parts is actually useless

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Naomi from The Soil Testers

    Number of employees: 11-50 employees

    April 2018

    The ServiceM8 support team, are really prompt with their responses.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    An organized structure to the information utilized.

    Pros

    It has an incredibly easy user interface. It is a great piece of programming with a simple layout, that compliments the user experience.

    Cons

    Like all programs, the other applications you have running, may cause conflict. That cannot be avoided though.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Rob from OzPest Pty Ltd

    January 2018

    With so many customers ServiceM8 ensures my company is always professional and technology superior.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    When customers call me I can answer them by name. This is such a powerful tool and it builds customer loyalty through the roof, as they are just amazed that I remember them. Customers miss this personal contact that other companies fail so bad on. Taking credit card payment on your phone is a close 2nd but IOS contact hits the home run.

    Cons

    Can't create short cuts. I have a lot of repeat business and wish I could just click one button to create a new job that replicates everything from the old job. I could then adjust pricing and book it in for the next service. At the moment there are too many key strokes and you need to be careful not to forget anything. Please look into this as I'm sure I can't be the only one out there who would love this to happen.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Becca from Bell Landscapes

    Number of employees: 2-10 employees

    January 2018

    easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of job schedule and proper monitoring of clients' records & communication.

    Pros

    The software environment, the layout and appearance, fast transition of pages and I appreciate your customer service too.

    Cons

    Some other functionality - as some can be very limited like when I wanted to have a calendar schedule for our internal team - I still have to use Job#s.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Will from Tree Craft NSW

    Specialty: Other

    Number of employees: 11-50 employees

    December 2017

    The most versatile and customisable scheduling software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Love this software, and the help desk is very helpful. There is a great library of help information too.

    Pros

    The forms add in with the ability to create forms that generate PDFs that attach to individual jobs - perfect for SWMS / pre-start checklists and other compliance documents. Very fast and responsive. The app is great and invoicing is a lot more versatile than with other systems since you are able to set up templates for emails, SMSs, invoice/ payment claims, quotes - anything can be customised.

    Cons

    Slightly clunky client input system, that allows only two contacts to be visible on any given job. It also inverts the name of clients rather than just storing it the way you entered it into the system. So John Smith will be stored as Smith, John. This is problematic with company names, but it's not a big deal in the end because you can go in and change it back, it's just a little inconvenient.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Mohamed from iFix

    Specialty: Other

    Number of employees: 11-50 employees

    December 2017

    Only good for a small company of 1-10 employees

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Nice UX/UI on website and app
    Quick and responsive
    Their iOS app comes in handy for GPS tracking and forms submission.

    Cons

    Unreliable customer support, they actually never respond, and when they do they are clueless.
    Don't count on integrations, 90% of what I've tried didn't work properly or didn't work at all.
    Don't count on partners

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Timothy from Tri-County Process Service

    December 2017

    I love this product. I am a daily user and use it for all of my online invoicing for my business.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A real time-saver and great for monitoring all invoice statuses -

    Pros

    My favorite feature is the way you can send via email, a past due notice for your invoices and how easy it is to customize all email templates. Customize your quotes, estimates, invoices, past due invoices, and schedule the past due invoice notice date

    Cons

    Only that you can only schedule one follow-up past due invoice. I would like to send past due notices every 15, 30, 45 days and send demand for payment emails at 60 and 90 days and then a notice for collections notice at 112 days stating past due account goes into collection at 120 days - Then it is out of our hands -

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • chris from cpj electrics ltd

    October 2017

    ServiceM8 has given me more time back in my day

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Tight interaction with Apple ios means that it consistently works. A major release each year with really useful new function / features. A responsive support team that answers questions / issues in a timely manner

    Cons

    The browser accessible app has more functions than the ipad / iphone app which means that you still need to sit infront of a laptop sometimes. Not integrated with my accounts software package Clearbooks .

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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