ServiceM8 Software


 

ServiceM8 is a cloud-based field service management solution with landscaping business management capabilities which enables service businesses to schedule, deploy and manage all their field activities from a single solution.

ServiceM8 enables users to schedule field staff automatically based on their availability and required skillset. Once a job is scheduled, the solution automatically routes the staff to the site. The crew can then view their routes from any location using the mobile application.  

Once the service request is completed, the crew can take and upload pictures directly from the mobile application. Users can also capture customers' signatures digitally using the app. The field crew can accept on-site payments using different payment modes such as credit cards, debit cards and online payments.

ServiceM8 also offers integration with popular accounting solutions such as QuickBooks Online, Xero and MYOB, which enables users to directly upload payment data into the accounting solution and generate financial reports on accounts payable, receivables and general ledger.

 

ServiceM8 - Job checklist
 
  • ServiceM8 - Job checklist
    Job checklist
  • ServiceM8 - Route mapping
    Route mapping
  • ServiceM8 - Diary
    Diary
  • ServiceM8 - Add payment
    Add payment
  • ServiceM8 - Mobile invoice
    Mobile invoice
  • ServiceM8 - Mobile calendar
    Mobile calendar
Supported Operating System(s):
Web browser (OS agnostic)

254 Reviews of ServiceM8

 

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Software Advice Reviews (3)
More Reviews (251)

Showing 1-3 of 3

Joel from Advanced Quality Plumbing
Specialty: Plumbing
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Saves us lots of time and stress

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Being able to keep track of your workers in the filed and get constant updates on their job status eliminates a lot of unnecessary phone calls. Love the fact it is cloud based. Being able to customize quotes and invoices is great.

Cons

Still not able to create shortcuts, which would save lots of time. Not available for android, which is what has stopped friends of mine from diving into this.

Review Source
 
 

Will from Tree Craft NSW
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

The most versatile and customisable scheduling software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Love this software, and the help desk is very helpful. There is a great library of help information too.

Pros

The forms add in with the ability to create forms that generate PDFs that attach to individual jobs - perfect for SWMS / pre-start checklists and other compliance documents. Very fast and responsive. The app is great and invoicing is a lot more versatile than with other systems since you are able to set up templates for emails, SMSs, invoice/ payment claims, quotes - anything can be customised.

Cons

Slightly clunky client input system, that allows only two contacts to be visible on any given job. It also inverts the name of clients rather than just storing it the way you entered it into the system. So John Smith will be stored as Smith, John. This is problematic with company names, but it's not a big deal in the end because you can go in and change it back, it's just a little inconvenient.

Review Source
 
 

Mohamed from iFix
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Only good for a small company of 1-10 employees

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Nice UX/UI on website and app
Quick and responsive
Their iOS app comes in handy for GPS tracking and forms submission.

Cons

Unreliable customer support, they actually never respond, and when they do they are clueless.
Don't count on integrations, 90% of what I've tried didn't work properly or didn't work at all.
Don't count on partners

Review Source
 
 
 
Showing 1-20 of 251

Diana from AccountsConnect

July 2018

July 2018

ServiceM8 is job management system of choice given its functionality and value for money.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is not a difficult system to setup and ease of use enables clients to pick up the system quickly. We love that integrates with XERO and ServiceM8 staff are supportive and always willing to help.
It has a selection of add-ons, syncs well and found it to be reliable. Clients enjoy using it.

Cons

I understand reasoning of building to one platform but ashame it only works with Apple products as we have clients with andriod devices. I would also like to see it integrated with more online payment providers.

Review Source: Capterra
 


June 2018

June 2018

Seems like a decent product, only supports iOS therefore useless to us

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

ServiceM8 is very reasonably priced and has a good feature list with a nice clean, user-friendly UI.

Cons

With hybrid apps that now rival native apps, I cannot believe there is still no support for Android devices. How is it that almost every other platform can support both? Why would you thumb your nose at literally 50% of the smartphone/tablet market!?

Review Source: GetApp
 

Sean from The App Shack
Number of employees: 1 employee Employees number: 1 employee

June 2018

June 2018

Very easy to use job management software. Easy to pick up on the fly and get new staff up to speed.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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The ability to streamline a small business with this software ensure that small business that implement Servicem8 will see an uptick in productivity and also regain time they previously spent on managing their business using paper/older systems.

Pros

It provides small/medium size business an affordable job management solution. The software is constantly evolving and new features are being added and expanded upon. For people who are after an easy to use quoting, invoicing and job management software, it's hard to look past Servicem8.

Cons

Some of the features such as badges are a bit basic and feel like they could be fleshed out more. I've no doubt this will happen over time though.
iOS only for the phone apps leaves the android market out in the cold. Would love to see the software expand onto the android platform as well.

Review Source: Capterra
 

Bruce from Advanced Sign Group
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Extremely smooth implementation.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Value for Money
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Support

It saves us a tremendous amount of administrative time, virtually eliminates the paper in the paperwork, keeps admin in the loop with what is going on at the job site in real time, and allows us to keep track of our service techs' whereabouts.

Pros

Intuitive but very powerful but when you do need help their support team is ready and able. There are so many options it is best to just click on everything.

Cons

So far, I can't think of anything. With all the free add-ons, this software does everything that we want it to do.

Review Source: Capterra
 

Rebecca from MSCI

May 2018

May 2018

Great product for people working in the field!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
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Pros

This software has allowed quick turnaround times and the ability to give efficient and timely services to those customers in need. The invoice tool with ServiceM8 has been a great help as well.

Cons

Android users are out of look, so this should be updated somehow - the software would definitely get more users if it could apply to both iPhone and Android users.

Review Source: Capterra
 

Anthony from Wandle electrical services

April 2018

April 2018

Has a made a huge positive difference to my business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Pros

Ease of use. Very easy to setup and support is excellent if you do get stuck. Has been instrumental in making the expansion of my business very smooth.

Review Source: Capterra
 

ANTONIS from www.antonisdelta.com
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

We use this software for maintenance at the studio

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
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Support

This platform helped me to plan and keep control of any maintenance works at the office.

Pros

It's a great tool to schedule and manage any maintenance works that need to be done in a small business, also to keep control of safety issues and instructions accordingly.

Cons

They could improve the current platform to operate for big businesses as well, like factories, big buildings, entertainment venues etc.

Review Source: Capterra
 

Mohamed from iFix Egypt
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

A system with a great potential, yet the worst customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Pros

-ease of use
-cloud based
-simple interface & UX/UI
-iOS compatible
-perfect fit for small scale companies.

Cons

-zero customer support, you're on your own
-buggy & unstable integrations
-inventory & parts is actually useless

Review Source: GetApp
 

Naomi from The Soil Testers
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

The ServiceM8 support team, are really prompt with their responses.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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An organized structure to the information utilized.

Pros

It has an incredibly easy user interface. It is a great piece of programming with a simple layout, that compliments the user experience.

Cons

Like all programs, the other applications you have running, may cause conflict. That cannot be avoided though.

Review Source: Capterra
 

Rob from OzPest Pty Ltd

January 2018

January 2018

With so many customers ServiceM8 ensures my company is always professional and technology superior.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

When customers call me I can answer them by name. This is such a powerful tool and it builds customer loyalty through the roof, as they are just amazed that I remember them. Customers miss this personal contact that other companies fail so bad on. Taking credit card payment on your phone is a close 2nd but IOS contact hits the home run.

Cons

Can't create short cuts. I have a lot of repeat business and wish I could just click one button to create a new job that replicates everything from the old job. I could then adjust pricing and book it in for the next service. At the moment there are too many key strokes and you need to be careful not to forget anything. Please look into this as I'm sure I can't be the only one out there who would love this to happen.

Review Source: Capterra
 


January 2018

January 2018

I have used SM8 for about two years now, and have been very pleased.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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CMS, invoicing, and a stable platform, accessible from mobile devices and online.

Pros

After trying and testing several other software packages designed for small service companies, I keep coming back to ServiceM8. It provides all of the basic functionality that much larger companies provide, but at a fraction of the price. If you are looking for a product that will support basic CMS and provide a stable platform for your techs to use, you won't find a better and more cost-effective software than ServiceM8. I've tried several other which were twice or more the monthly cost, and have returned to SM8. The others may have slicker looking marketing, but in the end, SM8 does everything I need it to do, every time.

Cons

My only wish was that ServiceM8 worked with other OS options. Having said that, I completely understand their commitment to keep their focus on a single OS and make it the best it can be.

Review Source: Capterra
 

Becca from Bell Landscapes
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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Support

Ease of job schedule and proper monitoring of clients' records & communication.

Pros

The software environment, the layout and appearance, fast transition of pages and I appreciate your customer service too.

Cons

Some other functionality - as some can be very limited like when I wanted to have a calendar schedule for our internal team - I still have to use Job#s.

Review Source: Capterra
 

Timothy from Tri-County Process Service

December 2017

December 2017

I love this product. I am a daily user and use it for all of my online invoicing for my business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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A real time-saver and great for monitoring all invoice statuses -

Pros

My favorite feature is the way you can send via email, a past due notice for your invoices and how easy it is to customize all email templates. Customize your quotes, estimates, invoices, past due invoices, and schedule the past due invoice notice date

Cons

Only that you can only schedule one follow-up past due invoice. I would like to send past due notices every 15, 30, 45 days and send demand for payment emails at 60 and 90 days and then a notice for collections notice at 112 days stating past due account goes into collection at 120 days - Then it is out of our hands -

Review Source: Capterra
 

chris from cpj electrics ltd

October 2017

October 2017

ServiceM8 has given me more time back in my day

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Tight interaction with Apple ios means that it consistently works. A major release each year with really useful new function / features. A responsive support team that answers questions / issues in a timely manner

Cons

The browser accessible app has more functions than the ipad / iphone app which means that you still need to sit infront of a laptop sometimes. Not integrated with my accounts software package Clearbooks .

Review Source: Capterra
 

Graham from Heating & Controls Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Good so far

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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All paperwork to do with job on line and in one place

Pros

Logging all photos and emails files etc on the job card. Being able to access anywhere as it is in device

Cons

Unable to order goods and go straight to job, you have to think what you have ordered when doing invoice

Review Source: Capterra
 

Simon from Alder Security
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Support from ServiceM8

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
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Support

Saves time when get back to office as paperwork done on site

Pros

Easy to use, looks professional, reduces paper for whole company. Had a few questions about forms, checklists, invoices and custom roles. Drew and the team were excellent in supporting me.

Cons

Only thing is that the texts come from service mate but this can be changed if you upgrade. Other than that it's great

Review Source: Capterra
 

Shaun from Sir glass
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Mobile app is superb but would like more flexibility and job management features.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
Value

Ease of field service

Pros

The mobile app is great. Love that I can customize things as much as possible. We have had to create workarounds for their limitations.

Cons

Their back end reporting is pretty much terrible. Reports, tracking commissions, tracking jobs after tech work is complete. Only one option for CC payments and that's stripe.

Review Source: Capterra
 

Darren from Page air Inc
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

This App is awesome, really great features. I love the Map, where it guides me , notifies customer !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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map features and notifications, and that it can sync to all devices

Pros

has a lot add on features that you would pay for, but thats fine with me, I want top grade for my Business, my customers deserve it !

Review Source: Capterra
 

Susan from Mariner Mechanical Ltd.
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Efficient, cost-effective solution for our business!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Multiple users at the same time from anywhere we have internet access.
Badges, making mandatory tasks a must for the technicians--helps with accountability and thoroughness.
The cost savings over our old program are huge.

Pros

I love that it's cloud based and that we can have more than one desktop user in the program from anywhere! I also love how user-friendly the desktop AND iPhone app is. It's sleek and easy to use. The Add-ons are also great. I'm blown away by how cost-effective this program is too--pay for the jobs you create. The online chat feature with customer support has been amazing. Keep up the great work!

Cons

There are so many add-ons, I'm worried we are missing something really useful! The add-ons we have activated are working well, but I'm not sure we are using them to their full capacity.

Review Source: Capterra
 

Chris from Power by Professionals

June 2017

June 2017

Easy to use. Provides all the requirements I need to manage my business out in the field.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use. ServiceM8 has all the functions I require for me to be able to manage my business both in the office and out in the field. It has plenty of great extra add ons which enhance the package and it integrates with my accounting package. Great support also.

Cons

I would like to be able to create tasks which group together both labour and multiple items which could be added to job billing.

Review Source: Capterra