About SingleOps

SingleOps is a cloud-based solution that assists landscapers with estimation and process automation. Its key features include customer relationship management, dispatch management, invoicing, scheduling and cost tracking.

The application comes with an estimation module, which allows supervisors to calculate the labor, plants, chemicals and supplies needed for a job. The system features a tool that lets teams generate invoices from estimates for fixed monthly billing or phase-wise billing. Managers can use this system to create and share work schedules with team members while the digital timesheet feature lets landscaping firms link the crew schedules with payroll and job costs.

SingleOps includes a GPS tracking functionality, which allows managers to ...


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Supported Operating System(s):

Web browser (OS agnostic)

20 Reviews of SingleOps

Average User Ratings

Overall

4.65 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(16)

16

4 stars

(2)

2

3 stars

(1)

1

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 20 results

February 2019

Jack from Harder Services, Inc.

Company Size: 51-200 employees

Industry: Consumer Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Exceeding expectations!

My overall experience has been very positive. I would say that because we have several different lines of business that involve completely different pricing/contract structures, different work forces, different items, etc., our implementation was probably trickier than most. That said, the support has been excellent. We have scheduled appointments with support staff, submitted requests via the help site and received responses, submitted requests for custom documents, used the help section webinars/articles and also been active on the feedback page to see what other people are suggesting and even submitted a couple suggestions of my own. I like that SingleOps pays close attention to things that the users are requesting and that plays a role in the feature updates. In the short time that we have been a SingleOps customer, we have already seen some major updates that have really had a positive impact for us and have opened up a lot of possibilities for how we can take advantage of the system.

Pros

I like how dynamic and "customizable" the system is. I find the system to be very thorough and very capable of handling many different types of jobs/projects. Using things like custom inputs and templates helps us to tailor our jobs and documents to exactly what we need.

Cons

I don't really have any beefs with the system itself. If I had to pick something to put down as a "con," I would say that their method of implementation wasn't quite what everyone in my office expected. I don't necessarily disagree with the way that SingleOps handles the implementation of their system; I understand the idea of providing all of the tools to get started via a couple implementation calls and then the webinars/articles, and that worked just fine for me. However, there were a couple of my colleagues that didn't like that there wouldn't be someone coming to the office in a SingleOps shirt to teach them how to use everything and answer all of their questions. Once they got over the fact that no one was coming, the complaint became that they don't have time to sit and watch webinars, and everyone had different questions about different parts of the system. I started off learning what I could and then bouncing from 1 person to another, putting out fires, until I just started writing out procedures for different processes and distributing them to everyone, along with a 1 on 1 tutorial. SingleOps obviously can't help it if people don't follow the Academy or spend the time to watch the webinars and research their own answers, and I've explained that to everyone, but the general consensus was that everyone had a harder time learning their way through it because they didn't have someone taking their hand and walking them through it.

February 2019

Jordan from Independent Tree Service Inc.

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

SingleOps was like throwing gasoline on a fire!

Top notch! Our company could not work at this capacity without the help of SingleOps and their team.

Pros

Our family owned business (19 production employees) was able to grow at a fairly rapid rate after we signed on with SingleOps. Our internal communication is now streamlined and all administrative users have immediate access to our entire operation. With SingleOps we were able to crawl out of the dark ages of carbon copies and paper schedules. With a few clicks of the mouse I can see what customers we are serving tomorrow or next week, or next month. The office can manipulate my sales schedule much easier and with much less headache. Having EVERYTHING in one place that can be accessed anywhere at anytime is invaluable.

Cons

This is a hard question to answer. Any imperfections or tweaks that we want are easily requested. The support team is great and is shockingly responsive. Our support contact is the definition of a professional that solves problems, and aims to deliver a premium product in a time efficient manner.

June 2020

Angel from Action home Solutions

Company Size: 2-10 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Great product

Pros

Easy to use and great support team help is always th ere

Cons

Reports should have a custom report feature so you can build your own reports

February 2020

Robyn from TreeWise, LLC

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

3.0

Functionality

2.0

February 2020

Buyer beware!

Not upfront and honest about the cancellation policy and it is not clear in the terms and conditions. Seems the customer is just stuck if they don't like the program - even if the revisons were not done, the training was not complete and we never actually used the program live, except for some training samples. Not able to accommodate two states with different sales tax rates. The formatting of the templates is wack. The payroll reports are tricky if you work in multiple states doing multiple tasks.

Pros

It had some functions like checklist options for the proposals.

Cons

You have to buy the software for $3600 + upfront and can only get a refund of 75% if cancelled in the first 30 days. Unfortunately, it will take at least 30 days to get all of your personal info, banking, customer base and templates uploaded, set up and get the system customized. Then you have to begin the training. I was only able to do training once a week, so four one hour sessions. Not enough time to decide whether or not this is going to work for your company. Once we decided it was not the best fit for us as it was too slow and not really all that user-friendly for someone working in the field. Also, a bit expensive when you add your key field employees, office people and sales teams. We just spent $3600 on a program we never used. When I tried to get an explanation of why I wasn't offered the monthly plan here is the story we got: If you are on monthly billing you can cancel at any time. This type of billing doesn't have any commitments since its month to month. If you are on quarterly, bi-annual or annual billing you can cancel within the first 30 days and receive a partial refund of 75% of the total purchase price. When I told her we were not given that option, she stated: I understand your concern. We have a lot of clients that are grandfathered into the monthly billing so this isn't a billing service we offer actively to our new customer base. Hence, that is likely a reason the Account executive didn't offer this type of billing.

June 2020

Marlene from Keiths Tree Service

Company Size: 11-50 employees

Industry: Paper & Forest Products

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

SingleOps saves time and money

Very pleasurable to deal with and haven't even entertained the thought of looking for a better software.

Pros

This software has been easy to use, they are responsive when new situations arrive and have useful updates and tips constantly.

Cons

At this time, we do not see any cons. Things have run smoothly since day one.