FreeAgent CRM vs InTouch
FreeAgent CRM has 72 reviews and a rating of 4.65 / 5 stars vs InTouch which has 38 reviews and a rating of 3.79 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- We utilize all functions of free agent but the best part of this CRM is the ability to completely customize our portal to our specific needs without having to keep a lot of unused features.
- The service itself reflects the wonderful people who created it and work for the company. It is easy to use and super customizable.
Cons
- The only negative thing I found with this software is how many different times I have to put in peoples information in different areas. It should just transfer over.
- I used to complain about the email font - but they just fixed that and there are a lot of new options to make your email look professional.
Pros
- InTouch Drive has many features that would be perfect for clubs where sales people sit at desks in front of computers most of the day and love mostly tech stuff.
- Having said that, the customer support staff is super helpful and a pleasure to deal with. I also like the upgrades to their email creation features.
Cons
- The new design was a bit hard for me to understand. I miss when we had flash - I had become very familiar with the old set up and have not enjoyed slowly relearning.
- Does not fully match how our business runs. Integration does not go both directions so there is a lot of manual work to cancel members then put them back in to any sales pipeline.
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Product Demo & Screenshots
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