I would have to say this has been expremely painful and the company still owes us money and an explaination.

It also gives us a chance to offer further discounts or give extra attention to get the potential customer to book our home cleaning service. It is simple to use and and very useful.

Internally, they do not have procedures for implementing integrations or ensuring those integrations work. Hatch has made several large mistakes that have caused serious issues for our team.

The ease in creating campaigns, and the ability to send email and text campaigns at the same time and have the ability to receive and make calls too.

The problem was it also sent the same message to old customers that I already sold and was confusing some many, I had to call them and apologize.

First they over charged us for our first year of usage by charging us the start up fee every month.

Very easy to use, notified easily, and a great way to get organized.

Hatch is an amazing tool to connect with your clients.

Dispute now lies with AMEX. Run for your life from these criminals.

Very easy, the set up was quick. Sensitive content hidden] is great on communication with our team and ensuring we are set up for success.

This follow up software integrates with our CRM and works flawlessly.

It is helping to revitalize stale project communciation, and better maintain existing communcations to close more projects.

My overall experience with Hatch is great. I had to use customer support yesterday and I got a reply in seconds.

Also Hatch's automations were very annoying to our customers and leads, they were way too aggressive.

From set up to integration with existing apps/CRM's they've got it down to a science. If you have a question or need help, they're always available and ready to jump in.

Once I was properly trained with the software it was very easy and I enjoy using.

I feel Hatch is a great software that fills a the gap for many industries that need to automate lead source followup. I can't imagine a better lead source software.

We are currently disputed this with our bank as hatch is quite unreasonable about their own limitations and utter failure to set us up with what they promised.

The downsides are that this app is faking it until they make it. It is a half-baked tool that cannot be configured by the end-user.

You have to sign a contract. If you dislike hatch or hatch does not follow through on the work that needs to be done on their end, then you are out of luck and stuck in a contract.

Its been great & the customer service is very helpful.

Hatch refused to acknowledge cancellation. Refused to return emails.

If you are interested in nurturing your lead you can utilize a basic chrome extension to do what this software does.

I love the automation for following up with leads and the ability to make drip campaigns. Navigation of Hatch is very easy for any user to pick up.

Love that it helps keep us in contact with clients.

Customer Service Horrible - Avoid getting - they will charge your card first - they are not interested in long term relationships. Just keeping monthly charges.

The worst part about the Pipe Drive platform is that you cannot customize the platform as much as you could with an enterprise level platform.

Very good CRM tool that helps visually track and display the growth of leads and opportunities in a company.

It's like Trello for my sales pipeline. Fun to use and has made me better at followup and a better salesperson overall since I started using it.

Pipedrive's many effective and useful functions make it one of the best sales tools for storing contacts and service prices and tracking sales progress.

Pipedrive's free plan is great, you can get a good idea of whether the product is for you without actually spending a penny.

Customer service is super responsive and helped solve a couple issues when i was first learning the system.

Great experience love the mobile and the desktop portions. Super quick server responses.

I would have stuck with this software if it had not merged my calendars and copied things from previous years causing me a lot of stress, headache, and confusion with my day to day tasks.

The interface is very easy to use, the automation in Pipedrive is very helpful, and the many integrations are also very helpful.

Pipedrive has an amazing search engine that will use any text on a deal, company, or person profile. I also love the ability to keep all aspects of information on a client in one spot.

Overall, I loved using and learning to use Pipedrive. I will be teaching how to use it shortly and I'm happy it will be something to everyone's benefit and easy to understand.

Terrible product, lacked basic CRM functionality and migrating to get off of it was a pain.

We love how simple and effective it is, it helps you with reminder and to get super organized.

If the tool exists, there’s a good chance you can connect to it with Pipedrive. It’s obvious that they have made integrations a priority and this adds a lot of value to the platform.

Pipedrive has organized our lead gen efforts and given us a CRM we can really count on. Solid tool and solid support with a great interface.

The user interface is well designed and I like the drag/drop functionality. This was important as the primary users are our sales team, who need something fast and easy to use.

What I like the most about using Pipedrive is that it really helps me stay focused on the most important things. It has really helped me to keep my tasks organized and not leave things incomplete.

The integration with many productivity tools has a positive impact over the effectiveness in.

There is no key information once Pipedrive is down of who you can contact for support. I don't like the Lead section it really just sits there quite useless to us.

Support readily available. Very good bargain for your money.

I love this CRM, it is hands down one of the greatest for customer support I have ever experienced.

Bit costly and being a beginner it was bit difficult for creating filters and objects. Enabling few functionalities for certain teams are missing.

I really appreciate this platform and found it incredibly useful for the growth stage of my 8 person, international marketing Saas startup.

This is an affordable software that does a great job considering the low cost.

Pipedrive is incredibly easy to start using & very user friendly. It's easy to set up, has a good marketplace for integrations & scalable.

Everyone was stepping on each other's toes and had no idea who was called and what was discussed. Some inquiries were never replied to (just lost).

Pipedrive strikes the right balance between features, ease-of-use and cost. I am happy to say that their technical support is (by far!) the best I have seen from any CRM.

It's user friendly and fun for managing leads in a way that feels easy to use.

Again, it is super easy to use. On day one you sign in and completely understand the functionality.

Pipedrive is a very powerful and good software with simple and very advanced solutions.

I have absolutely loved using Pipedrive. It's easy to use, has a great interface while still having all the features I could possibly need.

Hatch is a messaging application that helps businesses in home improvements, real estate brokerage and mortgage industries engage with customers and leads via text messages. 

Businesses can connect Hatch with various third-party platforms and respond to leads using personalized emails, texts and voicemails. It sends text notifications to teams about qualified leads and lets managers communicate with them via chat, email and phone calls. 

LongDescription

Surveys & Feedback

Personalization

Performance Management

Customer Segmentation

Referral Tracking

Customer Database

Call Recording

Call Management

Collaboration Tools

Call Center Management

Batch Communications

Template Management

Assessment Management

Self Service Portal

Contact Management

Opportunity Management

Content Management

Lead Management

Email Marketing

Mobile Access

On-Demand Communications

Performance Metrics

Territory Management

Channel Management

Multi-Channel Communication

Social Media Integration

Learning Paths/Tracks

Workflow Management

Email Management

Field Sales Management

Chat/Messaging

Interaction Tracking

Alerts/Escalation

Goal Setting/Tracking

Appointment Management

Onboarding

Task Management

Live Chat

Campaign Management

24/7 (Live Rep)

Chat

11-50

51-200

201-500

501-1000

1000+

Hatch

Live Online

Webinars

Documentation

US Dollar

Pipedrive is a web-based Sales CRM and pipeline management solution that enables businesses to plan their sales activities and monitor deals. Built using activity-based selling methodology, Pipedrive streamlines every action involved in converting a potential deal into a successful sale. As a cloud-based application, the solution can be accessed from anywhere 24x7 using any web browser or dedicated mobile apps.


Pipedrive provides sales personnel full visibility of different sales pipelines. A robust interface displays the progress stages for each deal with the complete details for next actionable items. The activity & goal feature allows users to track the pending activities in each pipeline. Pipedrive also offers custom sales reporting tools to monitor individual and team level targets, analyze sales data and generate visual reports.


Pipedrive's mailing system seamlessly integrates with multiple email service providers including Outlook, Gmail and Yahoo. Users can send and receive emails from multiple accounts using their Pipedrive account. The solution also integrates with various leading CRM tools to transfer contact details, communication history and other information across applications. Apart from these, the solution also integrates with Google Maps, MailChimp, Trello and Zapier.



File Management

Third-Party Integration

Content Delivery

Cataloging/Categorization

Lead Notifications

Forecasting

Business Card/Badge Scanning

Meeting Management

Internal Chat Integration

Text Analysis

Product Catalog

Online Forms

Property Management

Lead Engagement

Lead Capture

Customizable Reports

Code-free Development

Document Storage

Access Controls/Permissions

Activity Tracking

Transfers/Routing

Data Synchronization

Drip Campaigns

Sales Pipeline Management

Contract/License Management

Task Scheduling

Single Sign On

Calendar/Reminder System

Relationship Tracking

For Nonprofits

Project Management

Data Extraction

Lead Distribution

Multiple Site Management

Pipeline Management

Communication Management

Medical History Records

Offline Form

Team Assignments

Calendar Management

Goal Management

Customizable Fields

Activity Management

Churn Management

Sales Trend Analysis

Client Tracking

Scheduling

Data Import/Export

Email Tracking

Call List Management

Customer Support

Graphical Data Presentation

Buyer Management

Email Templates

Configurable Workflow

Multi-Currency

Statistical Analysis

Sales Reports

Dashboard Creation

Sales Activity Management

Multi-Channel Data Collection

Survey/Poll Management

Transcripts/Chat History

Pageview Tracking

Click Tracking

Shared Contacts

Marketing Automation

Proposal Management

Landing Pages/Web Forms

Role-Based Permissions

Lead Segmentation

Real-Time Notifications

For AEC Industry

Patient Communications

Time on Site Tracking

Visual Analytics

Activity Dashboard

Alerts/Notifications

A simple CRM starting at $14.90 per user per month subscription. It's easy to add or remove team members at any time.

Hatch vs Pipedrive

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