All CasePacer Reviews
1-18 of 18 Reviews
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John
Verified reviewer
Legal Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Consistency, control and scalability
It's been terrific! Their team is very knowledgeable and responsive. Our lawyers are able to carry larger dockets with more control and fewer team members.
PROSThe software is smart. All of our processes are embedded into the workflows of the software. The ticklers point the way and make it impossible for the user to fail. Very efficient and gives you the confidence that comes with knowing everything is under control.
CONSChange can be hard. Some people will resist letting go of the old way of doing things. It is worth it for the efficiency gains and peace of mind.
Reason for choosing CasePacer
The user friendliness of the system is superior and the intelligent workflows drastically reduce the possibility of errors.
Reasons for switching to CasePacer
Time Matters failed to evolve as a product and their customer service was awful.
Vendor Response
Thank you for the feedback! It was great to read Fireproof and really understand how Mike Morse Law Firm grew by committing to their processes and resources. It's a perfect example of what law firms can accomplish with the right people and the right tools. We appreciate working with your team and learning how to make our products even better!
Replied September 2020
Valerie
Legal Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
5
Reviewed September 2020
Good program with even more improvements on the way
Overall it's been a positive experience, and it's a good product.
PROSAs a user, it's easy to navigate. If you use it properly and to it's full capacity, it helps to make sure you're not missing something important that could result in malpractice. I also know that the company cares about user experience, and is taking into account the feedback from their users as they're working on making a lot of new improvements.
CONSIt can be overwhelming if you turn on every workflow and "tickler" (to-do) that is available, but you can customize things/turn them on or off. It works fine, but there are so many upcoming improvements and it feels like it's taking a really long time. I wish there was more ability to customize things as an admin rather than waiting for the company to get back to you on certain things.
Reasons for switching to CasePacer
TM was very slow, and just didn't have all of the features that are needed to keep up with changing laws. It was a glorified notebook.
Vendor Response
Thank you for the review! We love how your team embraces the intelligent workflows and personalized them to match your process. We're very excited to continue rolling out features, from integrations with new partners to improved damage tracking. As always, we enjoy the feedback that helps us build a better product for plaintiff firms. Keep it coming, and thank you again!
Replied September 2020
Delaney
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
Legal Software for All Sizes
Made tracking easy, work faster, and more beneficial for a team together.
PROSThe organization of the case file pages are easy and detailed.
CONSTemplates for document creation is a tough workaround to learn.
Reasons for switching to CasePacer
We started with casepacer, then moved to filevine, but came back to casepacer for ease of use and knowledgeable teams.
Vendor Response
Thank you for the very nice review!
Replied August 2020
Roger
Legal Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Efficient, intuitive and Scaleable
Our firm has grown exponentially because of our ability to be more efficient and nimble. I was on the ground floor with Case Pacer. I participated on the attorney advisory committee to assist in developing the software. I have a COSI major from Brandeis University and have thoroughly enjoyed the process and journey. Case Pacer is a software for the attorney, to make them better counselors and advocates for their clients.
PROSThis organizes all users into the same game plan. The built in efficiencies allow the legal team to manage far more client cases than before. While this is hugely important, it cannot be overstated that cloud based, secure information management allows us to be paperless. No filing cabinets. No storage facilities or office space consumed and overwhelmed by paper. Know in a glance the status of a case, so taking phone calls is much easier and stress free.
CONSIts primary draw back is being improved. Knowing what team members are doing with their time (especially if working remotely) can be challenging. New reporting that is being improved allows managers to see the work of the team. Also, if transitioning from a different case management platform, you may find integration less than seamless. But the effort in the transition is well worth it.
Reasons for switching to CasePacer
I was using Case Pacer when its company's [SENSITIVE CONTENT HIDDEN] passed away suddenly. The future of the company was uncertain, and we needed to protect our clients. We moved to File Vine. That program is OK. Customer support was not what we were accustomed to. Once Case Pacer stabilized and it became apparent that it would survive, we switched back.
Vendor Response
Roger, thanks for the awesome review! We have been working hard to meet your expectations for the past 7 years and we have a better product for it. You and your team have been a joy to work with; we look forward to meeting with you again soon.
Replied September 2020
Ryan
Legal Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
Works well, fast and efficiently
As a cloud based product, CasePacer has reduced the footprint of servers and services that we are required to maintain in house including various SQL servers and licensing, application servers and installations, and the dependencies and updates required to the applications deployed in the environment. Additionally it offers a WebDAV based workflow that allows the traditional "mapped letter drive" functionality that our userbase is familiar with AND a utility to place documents into this repository that allows the users to be more efficient with placing documents into the case file.
CONSWhile the calendar built into CasePacer works well and is intuitive it does not currently sync with Outlook/Exchange. I hope this changes in the future with a Microsoft Graph API integration.
Vendor Response
Thank you Ryan for your response! It has always been a pleasure working with you and your team!
Replied January 2021
Ronald
Legal Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
The best practice management software for your law office
My experience with Case Pacer has been excellent. I highly recommend them to any law firm looking for the best practice management software available.
PROSCase Pacer is a versatile product with much potential for expansion and customization. The development team takes great care to design a system and user interface that suits your specific needs. Their platform is continuously evolving as they look for new and better ways to improve. And given the high level of service you receive, their pricing becomes all the more agreeable.
CONSThe initial design and implementation of your system may seem daunting at first, but this concern is only the result of the many options they have to offer. Case Pacer's staff works with you every step of the way to make sure you have the best possible experience.
Reason for choosing CasePacer
In addition to its better pricing, we were excited by Case Pacer's innovative ideas for the future of their product. We also appreciated their ability and willingness to design an interface that was unique to our needs.
Reasons for switching to CasePacer
We chose Case Pacer because it was much more reasonably priced than other competitors.
Vendor Response
Thanks for the great review and for helping us push the product forward! Your team's expertise and feedback have helped us improve CasePacer's existing accounting features - we even have brand new functionality in the works based on your insider knowledge!
Replied September 2020
JoAnn
Law Practice, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
CasePacer Rocks
I would say CasePacer is easy to use. It was easy to learn and support/training was great.
CONSCannot enter decimal amounts in PIP benefit screen. For instance, client drove 220.5 miles in August for appointments. You can only enter 220 or 221 miles. Life is not always exact!
Reasons for switching to CasePacer
It was a management decision (not mine)
Vendor Response
Thank you for the kind review! We're working on the damages revamp currently - can't wait to show you the enhancements to the PIP screens!
Replied September 2020
Saundra
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Love CasePacer
Their customer service is really good and they have great training opportunities. We have had nothing but good experiences with CasePacer.
PROSWe have been using CasePacer for several years. It has streamlined our cases and is very easy to use. It is also very easy to train new people to use the software.
CONSThere are times that the HUB glitches and we are not able to access the client file.
Vendor Response
Thank you for the positive review! It is great working with you!
Replied August 2020
Cathy
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2020
User friendly platform for case management
I enjoy using CP and like that it is web based
PROSi like that i can access CP on my phone, wish is was more user friendly though
CONSthe mobile version could be better, would like to navigate through it easier
Reasons for switching to CasePacer
wanted something with more features
Vendor Response
Thank you for using CasePacer! We'd love to hear your ideas for making CasePacer even easier to use on mobile devices, and assist with any customer support needs you have. Thank you again, looking forward to speaking with you!
Replied August 2020
Eakub
Verified reviewer
Legal Services, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
This is a very good software, I highly recommend to use it.
Document management is very advanced in this software
CONSTransform your law practice with software and tools built by legal professionals.
James
Law Practice, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
CasePacer our office's latest software
Happier with this program than I was with the slow program we had prior
PROSIt is web based and you are able to access from any connected devise.
CONSDocument saving using CasePacer drop has problems
Vendor Response
It's been wonderful working with you, thanks for the nice review!
Replied September 2020
Alison
Law Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
Works with clients to suit thier needs
I feel that that integrated our needs as a firm and were able to communicate easily. Many changes were needed for our site as our firm handles thousands of cases at a time. Case Pacer implemented what changes they can and work with us on many projects.
CONSMany of the features are on a global scale and cannot be adjusted but Case Pacer does creativly find alternatives to better suit the needs of the cases.
Vendor Response
Thank you for the review! We're very excited to incorporate upgrades and new features that are being developed after learning from your team. We appreciate the opportunity to work with you and improve our software to handle large volume dockets in the mass tort arena. Thanks again!
Replied September 2020
Regina
Law Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Lifesaving Software
We have had a fantastic experience with CasePacer. Using their tools, we were able to move over 4000 plaintiffs through a supplemental questionnaire in just three weeks with zero data entry by our team. The product is phenomenal.
PROSI love that it allows us to manage large caseloads with a minimal staff. The team has worked with us on many customizations to allow us to respond quickly to court direction or unexpected requests.
CONSWe would love to have an e-signature integration and a broadcast communication tool to replace MailChimp.
Reason for choosing CasePacer
This product seemed to be the most flexible to allow customization for our particular needs.
Julie
Legal Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Access 24/7 every day & web-based
The Customer Success Team is great to work with and they respond quickly to our questions. [SENSITIVE CONTENT HIDDEN] who is the [SENSITIVE CONTENT HIDDEN], is extremely knowledgeable and highly responsive. She really cares about her customers and works to translate our business needs so that we have world-class technical solutions.
PROSCase Pacer's ease of use and accessibility. The Layout/design is intuitive and the ability to forward emails internally to each case is a time saver.
CONSWould like to be able to do ad-hoc reporting.
Reasons for switching to CasePacer
Access 24/7 every day & web-based
Vendor Response
Thank you for the nice words! We enjoy working with your firm.
Replied August 2020
Jami
Legal Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
User Friendly
Great.
PROSThis system is very easy to navigate thru.
CONSCase Search does not always which doesn't allow me to access cases quickly.
Vendor Response
Thank you for the nice review and for providing feedback to our design and UX team about search functions! We look forward to incorporating the enhanced search into CasePacer.
Replied September 2020
Deborah
Law Practice, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Easy to use
Case Pacer is easy to use with great functionality and features.
CONSInitially had some calendar issues which have now been resolved.
Reasons for switching to CasePacer
Management Decision
Vendor Response
Thank you for the nice review! It is great having wonderful clients.
Replied September 2020
Chris
Media Production, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed August 2019
So helpful
It's wonderfully easy and helpful for me on a weekly basis.
CONSSometimes it's hard to navigate, but that's rare.
Anonymous
1,001-5,000 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Making legal work easier for everyone
The fact that its created by attorneys for attorneys. It helps and it is understanding because its made by people with the same knowledge
CONSIt can be a little slow at times when you do a large search. It would be better if it had another tool to help you customize your search