About CasePacer

CasePacer is a personal injury case management solution that helps legal practices manage client details, documents, negotiations and settlements, among other activities. The built-in calendar lets staff members receive due date alerts and track daily activities via the search functionality.

CasePacer's email tool allows team members to set up case-specific email addresses to collaborate on cases and maintain an interaction history. The litigation module enables users to organize case files and track trial details, such as complaint filed date, court staff, defendant details, witnesses and trial notes, among other information. Additionally, users can create a case database with information, such as client details, insurance attributes, medical evaluations and...


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Supported Operating System(s):

Web browser (OS agnostic)

12 Reviews of CasePacer

Average User Ratings

Overall

4.50 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(6)

6

4 stars

(6)

6

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 12 results

September 2020

John from Mike Morse Law Firm

Verified Reviewer

Company Size: 51-200 employees

Industry: Legal Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Consistency, control and scalability

It's been terrific! Their team is very knowledgeable and responsive. Our lawyers are able to carry larger dockets with more control and fewer team members.

Pros

The software is smart. All of our processes are embedded into the workflows of the software. The ticklers point the way and make it impossible for the user to fail. Very efficient and gives you the confidence that comes with knowing everything is under control.

Cons

Change can be hard. Some people will resist letting go of the old way of doing things. It is worth it for the efficiency gains and peace of mind.

Reasons for Choosing CasePacer

The user friendliness of the system is superior and the intelligent workflows drastically reduce the possibility of errors.

September 2020

Valerie from Mike Morse Law Firm

Company Size: 51-200 employees

Industry: Legal Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

September 2020

Good program with even more improvements on the way

Overall it's been a positive experience, and it's a good product.

Pros

As a user, it's easy to navigate. If you use it properly and to it's full capacity, it helps to make sure you're not missing something important that could result in malpractice. I also know that the company cares about user experience, and is taking into account the feedback from their users as they're working on making a lot of new improvements.

Cons

It can be overwhelming if you turn on every workflow and "tickler" (to-do) that is available, but you can customize things/turn them on or off. It works fine, but there are so many upcoming improvements and it feels like it's taking a really long time. I wish there was more ability to customize things as an admin rather than waiting for the company to get back to you on certain things.

August 2020

Delaney from Finderson Law LLC

Company Size: 2-10 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2020

Legal Software for All Sizes

Made tracking easy, work faster, and more beneficial for a team together.

Pros

The organization of the case file pages are easy and detailed.

Cons

Templates for document creation is a tough workaround to learn.

Response from CasePacer

Replied August 2020

Thank you for the very nice review!

September 2020

Roger from Finderson Law LLC

Company Size: 2-10 employees

Industry: Legal Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Efficient, intuitive and Scaleable

Our firm has grown exponentially because of our ability to be more efficient and nimble. I was on the ground floor with Case Pacer. I participated on the attorney advisory committee to assist in developing the software. I have a COSI major from Brandeis University and have thoroughly enjoyed the process and journey. Case Pacer is a software for the attorney, to make them better counselors and advocates for their clients.

Pros

This organizes all users into the same game plan. The built in efficiencies allow the legal team to manage far more client cases than before. While this is hugely important, it cannot be overstated that cloud based, secure information management allows us to be paperless. No filing cabinets. No storage facilities or office space consumed and overwhelmed by paper. Know in a glance the status of a case, so taking phone calls is much easier and stress free.

Cons

Its primary draw back is being improved. Knowing what team members are doing with their time (especially if working remotely) can be challenging. New reporting that is being improved allows managers to see the work of the team. Also, if transitioning from a different case management platform, you may find integration less than seamless. But the effort in the transition is well worth it.

Response from CasePacer

Replied September 2020

Roger, thanks for the awesome review! We have been working hard to meet your expectations for the past 7 years and we have a better product for it. You and your team have been a joy to work with; we look forward to meeting with you again soon.

August 2020

Saundra from Karnas Law Firm PLLC

Company Size: 2-10 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Love CasePacer

Their customer service is really good and they have great training opportunities. We have had nothing but good experiences with CasePacer.

Pros

We have been using CasePacer for several years. It has streamlined our cases and is very easy to use. It is also very easy to train new people to use the software.

Cons

There are times that the HUB glitches and we are not able to access the client file.

Response from CasePacer

Replied August 2020

Thank you for the positive review! It is great working with you!