Too Old to Change but VERY Happy
Clio's on-line customer support and help files are very easy to use and search. The online chat option helps you get started and with every problem they can hold your hand through the program if necessary.
Use of the program is intuitive, it integrates client information, billing, time keeping, and task management. By keeping track of what is really being done you can see the large amounts of time not being accounted for, which says be more diligent. Frankly Idid not want to go this Route, being a sole practitioner for 30+ years but my 20 something partner said "We really need to do this" and he was right.
From the stand point of our office paper flow there is a small disconnect between a bill in the system being in a status of pending payment and proof that it was actually mailed.