Smokeball Software


Smokeball is a cloud-based legal practice management for small firms that can be used in a variety of specialities. Key features include case management, contact management, calendaring, time tracking, billing and accounting. 

Smokeball includes a form library preloaded with legal forms. The solution is able to pull client and case information to automatically fill the necessary forms. Users can create shareable calendars and also sync calendar events with Outlook.

Smokeball can be customized to fit any legal specialty and users can create workflows and manage tasks in a way that best suits their practice. The email management feature includes search functionality that is able to search the full text of all emails.

A mobile app is also available for iOS and Android devices.



48 Reviews of Smokeball

Overall rating

4.73 / 5 stars

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Showing 1 - 20 of 48 reviews

November 2018

Theodore from Law Office of Theodore Alatsas, Esq.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Best Practice/Case Management Software for small firms

Can overstate the quality of the program, the ease of use, and the customer service and support.

Pros

Cloud and local functionality, form creation, storage, automatic billing and time tracking, email integration, integration with word and outlook

Cons

ios application can use improvement, but works decently well.

September 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

The Best Practice Management Software!

It's a great company that serves smaller law firms. Their customer service team is fantastic and can work very hard to make things easier.

Pros

What's not to love? Everything is in one place and looks fantastic! Client's info, documents, notes, calendar items, billing, it's all in front of you. It's very user-friendly and simple to use. It was the answer to my every "I wish I could...." with what we're using now. You can tell it was developed by lawyers and legal professionals.

Cons

Nothing. It's really easy to use and saves lots of time!

August 2018

ashleigh from C&M PC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

BEST PROGRAM EVER!!

I love all the features- especially the AI feature, it has helped our attorneys to make sure they do not complete something but forget to bill for it. All of our firm's contacts are stored in one place, making everyone's address book on point for everyone to contact anyone, even if someone else added the contact I can still find it. I also love being able to search for a document by typing anything that you remember is in the document and it will search all the documents for that phrase.

Pros

This program has made my job soo smooth. The ease of use and all the different features work together great. It has made me more organized and efficient in my job.

Cons

If your internet goes out, you cannot access files.

August 2018

Darien from Parks Motors

Company Size: 10,000+ employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Smokeball review

Pros

Definitely helped as far as organization of emails and other important documents.
Easy to use and also has a speedy search engine.

Cons

Information is misplaced if your not careful really have to watch what your doing so you don’t make a mistake

May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2018

Administrator for law firm using this program.

Helped organize client files and made it easier to track and save emails to and from clients.

Pros

It is quite easy to save emails and documents to various clients and to search matters quickly. I like that I can pull up documents while on the phone with clients.

Cons

If not careful, it is easy to overlook tracked changes to documents. It is also occasionally difficult to remove clients who have been twice entered.

May 2018

Steven from Law Offices of SHS

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

A lawyer's dream come true

Tremendous functionality and an extremely affordable price

Pros

Very simply – it does everything I need intuitively and cost-effectively. I no longer have to go from a Google doc to a calendar to a spreadsheet to my Outlook tasks – everything is at my fingertips. Enter it once and forget about. What more can I say? So far the training and support has been top rate. I had a problem (due to a Microsoft update) they had me up and running in a matter of minutes – so far extremely satisfied

Cons

So far can't think of anything - the program does everything they said it would do and I feel like a kid every time I discover some new unexplored functionality

April 2018

Chris from GNGF

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

One of the best legal practice management software tools!

Pros

From the automated forms, document management, or the time tracking functionality, this software is perfect for any law firm looking to take their firm to the next level. The goal is to help attorneys run a more profitable law firm and that's exactly what you can expect when using it!

Cons

It is not cheap, but you get what you pay for - so that shouldn't be a deal killer for the firm that is looking to get the right pieces in place.

April 2018

spencer from THE S E FARRIS LAW FIRM

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

4 of 5

April 2018

Nice functions, too expensive for our little firm

Pros

the workflows and automation are great, the product was easy to use and we generally liked it. IN fact, I recommended it to several friends and they liked it as well.

Cons

After a year of beta testing, requesting and getting new features, the company raised the price subscription price 40%. This was too much for us to bite off, especially with no protection in the future. Some of the features like billing and accounting drove the price up but are of no use to our contingent fee based practice. In addition, my client data was on their server, not mine. The company was good to give quarterly backups on request but if the internet connection fails, which happens a couple times a year, we could only work on recently saved documents or from the last backup.

March 2018

Jay from Law Offices of Jay H Chie

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Our firm use to use timematters, but this is way better. It's like driving a chevy vs. mercendes!

This software makes our office more efficient which means I need one less secretary. I have access from my phone and tablet which makes it easier for me to work outside of the office.

Pros

It's very integrated for every need possible as a small law firm. This software links all my emails into the file. It's just a powerful system.

Cons

Since I'm a baby boomer, it's too much to remember, but that's my fault and not the software. I wish every time I get a phone message, a separate window would pop up to call instead of me looking for it or getting it thru email.

January 2018

Melissa from Northwest Legal

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Excellent for Small Firms

Pros

The software self tracks the time you spent drafting an email, reviewing a document, and editing or drafting. It is very customizable so that each matter contains in itself all the information you need for a case - no more searching through thousands of documents to find a claim number. It has auto fill options for your own templates and can be used wirelessly for those who travel. This program is absolutely amazing!

Cons

Having it in my computer, since it is a big program, makes it take some time to load and to open Microsoft word. I would recommend this for a separate work computer not for your everyday use computer.

January 2018

Eric from BGKS

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

January 2018

Great at what is goes well

Pros

The program acts as a central hub for the entire firm. Storing all client contact information, case information and uploaded documents. The direct integration with Office 365 for document creation and editing as well as email tracking makes the product what it is.

Cons

There are several features that are subpar (billing) or unnecessary (complimentary website) that have made the price double yet go unused. In the case of the billing program it is very basic and limited with bugs that make it unusable.

December 2017

Adam Joseph from Childers Law Firm, PLLC

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

You get what you pay for

Time and ease of mind knowing everything is in one place.

Pros

The integration with word and outlook is better than any other mgmt software I have used. I was using Clio, but switched and have not thought twice or looked back. The document automation features in word make setting up a template a breeze. It's been more than expected.

Cons

Cost was the main concern I had going into this transition, but you get what you pay for and the time I save is extraordinary in comparison to other law practice mgmt software.

December 2017

Theodore from Theodore Alatsas, Esq

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

Most complete case management program available.

Pros

The software is easy to use, intuitive, and loaded with features that are easy to customize to practice needs, the billing integration, with the recently added auto activity trackers, make billing simple. Just when they make an improvement, they add additional improvements and enhance,ents with integrations to make practice management even more efficient. Example, they just added law pay and QuickBooks integrations to the Boost billing portal, making accounting, and collections easier and faster. The support team is responsive, and is always looking to learn from customers how to make the program better. Just spent have an hour with them on a call in which they were looking for suggestions on how to make the mobile app better. Whenever they make enhancements, they provide support instantly to train, if necessary, but usually the changes are so intuitive, that very little training is ever needed. I can't say that I have experienced better customer service. Well worth it.

Cons

My only complaint would be price, but that is really a nominal complaint. I have paid so much more, per month, for other types of software, research and other types of programs and services, that the pricing really isn't bad at all.

October 2017

Michelle from Law Office of Paul B. Mack

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

This software does it all!

We did a lot of research before selecting Smokeball... it caters to all computer skill levels.

Pros

Scale-ability.... our firm was working without any platform and outsourcing our billing. At first we were just looking for a billing program, but we were sold on Smokeball as soon as we watched the demo. Now we are saving time and money!

Cons

The cost is high per user, but well worth the money! I looked at how much we were spending on other programs and not getting the full package.

September 2017

Janet from Hassakis & Hassakis, P.C.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2017

Smokeball review

Much better product that what we had before. Excellent staff training. Our staff likes it and that is what matters!

Pros

Fairly easy but I am still learning as support staff usually handle for me. Ease of entry of contacts to each matter. I read the info given to us and it helps me to read on paper! I am very busy with working on the "legal" end of cases so my time is limited as to all entries. I just add as I can.

Cons

It is meeting the needs of our firm except for the daily printing of a calendar that would show what all attorneys are doing. So far we are only able to print one day at a time.

August 2017

Scott from Law Offices Of Scott A. Miller, A Professional Corporation

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2017

Staff is very attentive and right with you all the way.

Pros

Staff is very attentive and right with you all the way. There is a continuous training either via computer or Technical support. It has the best timekeeping system I have used so far. Timekeeping is the essence of my business since I do mostly class actions and need to keep very accurate records of time and expenses.

Cons

Even comes with a free website. This is my fourth cloud management software in the last five years. Definitely this is the most advanced and useful.

August 2017

Andrew from Andrew S White LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

3 of 5

August 2017

Perhaps if I had my own IT team on staff... but this was a waste of money. And they viruses us

Access to documents. Calendaring

Pros

Great promise for what it could do. And of you had a dedicated IT team it probably would work well. But as a small law firm it has been an expensive failure and disappoint

Cons

Bad support. Their new release effectively disabled my secretary's computer. And they couldn't find any problem. So my IT consultant had to do an emergency fix. Then it corrupts again when she tries to load smokeball. Yet smokeball tech support who looks at system says its running fine. It's not. Her computer is again on the virus ward at IT consultants office. Thanks Smokeball

August 2017

Mark from Breunig Law Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2017

Started using 1 year ago as document and email mgmt solution. It's gotten a lot less clunky.

Improved document and task tracking. Io

Pros

Starting to add billing and qb integration. Template options are nice for repeat productivity. AI time tracking could be great feature if it continues to improve. Like the UI and the always available in the cloud feature.

Cons

Still has bugs that I've logged many times without a fix, but I trailed several competitors saas solutions and decided to stay with Smokeball.

July 2017

Tia from Haywood Monte Law Offices

Company Size: 1 employee


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2017

Supportive

Pros

The customer support, they are local, ease of use and navigation, training videos, 1 on 1 outreach by staff, the automation, integration with word and billing function, different matter types and forms, the free website hosting, the cloud based storage, and the phone app for on the go accessibility.

Cons

No integration with google and the system freezes noticeably enough but that could be just my computer. Speaking with other solos I heard they are more pricey but I would put them in the affordable range considering all they offer

July 2017

Eric from Bentley, Gibson, Kopekci, Smith, P.C.

Company Size: 2-10 employees


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

July 2017

Impressed

Pros

Feature rich client and document management system integrates with office for document automation and email tracking

Cons

Poor billing program. No accounting or linking with QuickBooks. The offered document template set ups by their staff are poorly executed.