Smokeball Software


 

Smokeball is a cloud-based legal practice management for small firms that can be used in a variety of specialities. Key features include case management, contact management, calendaring, time tracking, billing and accounting. 

Smokeball includes a form library preloaded with legal forms. The solution is able to pull client and case information to automatically fill the necessary forms. Users can create shareable calendars and also sync calendar events with Outlook.

Smokeball can be customized to fit any legal specialty and users can create workflows and manage tasks in a way that best suits their practice. The email management feature includes search functionality that is able to search the full text of all emails.

A mobile app is also available for iOS and Android devices.

 

Supported Operating System(s):
Windows 8, Windows 10

35 Reviews of Smokeball

 

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Software Advice Reviews (3)
More Reviews (32)

Showing 1-3 of 3

Michelle from Law Office of Paul B. Mack
Specialty: Family
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

This software does it all!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We did a lot of research before selecting Smokeball... it caters to all computer skill levels.

Pros

Scale-ability.... our firm was working without any platform and outsourcing our billing. At first we were just looking for a billing program, but we were sold on Smokeball as soon as we watched the demo. Now we are saving time and money!

Cons

The cost is high per user, but well worth the money! I looked at how much we were spending on other programs and not getting the full package.

Review Source
 
 

Tia from Haywood Monte Law Offices
Specialty: Immigration
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Supportive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The customer support, they are local, ease of use and navigation, training videos, 1 on 1 outreach by staff, the automation, integration with word and billing function, different matter types and forms, the free website hosting, the cloud based storage, and the phone app for on the go accessibility.

Cons

No integration with google and the system freezes noticeably enough but that could be just my computer. Speaking with other solos I heard they are more pricey but I would put them in the affordable range considering all they offer

 
 

Eric from Bentley, Gibson, Kopekci, Smith, P.C.
Specialty: Family
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Impressed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Feature rich client and document management system integrates with office for document automation and email tracking

Cons

Poor billing program. No accounting or linking with QuickBooks. The offered document template set ups by their staff are poorly executed.

 
 
 
Showing 1-20 of 32

Janet from Hassakis & Hassakis, P.C.
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Smokeball review

Ease-of-use

Functionality

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Value for Money

Ease-of-use
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Quality
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Value
Support

Much better product that what we had before. Excellent staff training. Our staff likes it and that is what matters!

Pros

Fairly easy but I am still learning as support staff usually handle for me. Ease of entry of contacts to each matter. I read the info given to us and it helps me to read on paper! I am very busy with working on the "legal" end of cases so my time is limited as to all entries. I just add as I can.

Cons

It is meeting the needs of our firm except for the daily printing of a calendar that would show what all attorneys are doing. So far we are only able to print one day at a time.

Review Source: Capterra
 

Scott from Law Offices Of Scott A. Miller, A Professional Corporation
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Staff is very attentive and right with you all the way.

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Pros

Staff is very attentive and right with you all the way. There is a continuous training either via computer or Technical support. It has the best timekeeping system I have used so far. Timekeeping is the essence of my business since I do mostly class actions and need to keep very accurate records of time and expenses.

Cons

Even comes with a free website. This is my fourth cloud management software in the last five years. Definitely this is the most advanced and useful.

Review Source: Capterra
 

Andrew from Andrew S White LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Perhaps if I had my own IT team on staff... but this was a waste of money. And they viruses us

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Access to documents. Calendaring

Pros

Great promise for what it could do. And of you had a dedicated IT team it probably would work well. But as a small law firm it has been an expensive failure and disappoint

Cons

Bad support. Their new release effectively disabled my secretary's computer. And they couldn't find any problem. So my IT consultant had to do an emergency fix. Then it corrupts again when she tries to load smokeball. Yet smokeball tech support who looks at system says its running fine. It's not. Her computer is again on the virus ward at IT consultants office. Thanks Smokeball

Review Source: Capterra
 

Mark from Breunig Law Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Started using 1 year ago as document and email mgmt solution. It's gotten a lot less clunky.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Improved document and task tracking. Io

Pros

Starting to add billing and qb integration. Template options are nice for repeat productivity. AI time tracking could be great feature if it continues to improve. Like the UI and the always available in the cloud feature.

Cons

Still has bugs that I've logged many times without a fix, but I trailed several competitors saas solutions and decided to stay with Smokeball.

Review Source: Capterra
 

Courtney from Dashiell Law Offices, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Excellent software management tool for small firm.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
Product Quality
Quality
Value for Money
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Support

One company provides four different services: Software management/document sharing, cloud-based back-up, billing software, and website support/creation!

Pros

It is intuitive and works seemlessly with Microsoft Word and Outlook; it provides excellent customer service; it is accessible from one's phone. I like all the automation features, particularly the way contacts will automatically update through all applicable matters when changed in just one location.

Cons

Not all aspects of litigation are cookie-cutter and sometimes some of the of the automation features don't quite fit with the case's subject matter and/or content. However, customer service is quick to help resolve any issue and to help customize their product to fit one's business needs

Review Source: Capterra
 

Letisha from Letisha Luecking Orlet, P.C.
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Absolutely the best!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software enables me to run my business much more efficiently and accurately.

Pros

Smokeball is really wonderful and made a positive impact on my practice! The automation function is perfect. The auto time tracking and boost billing functions take Smokeball to the next level. It is hard to identify just one thing that I like most because everything about this software is amazing. It really has made my practice run smoothly and increased efficiency in my office. I converted from MyCase to Smokeball and the process was simple and relatively fast. I am so much happier with Smokeball! The customer service is out of this world as well. My account administrator took care of me every step of the way and made sure that I understood the process. She checked in on me to see how the conversion was going and did not hesitate to help me in any way.

Cons

I cannot think of anything I do not like or that I like least. Every once in awhile, the system runs slowly and it seems that my documents do not sync quickly. But, that is really it. There is nothing to complain about because this software is so intuitive and easy to use.

Review Source: Capterra
 

ashleigh from Cassidy & Mueller, PC
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

I love the customer support. If there are any issues, they will work with you until they are fixed.

Ease-of-use

Functionality

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Customer Support

Value for Money

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Linking everything together is great

Pros

I love that it links together everything I need to do in a day: ie: My cases with my calendar, my emails, etc.

Cons

I think there aren't many forms I use, and the ones I need, aren't in the library. I also think there are some gliches that need to be ironed out- sometimes my word documents wont open- i have to export them and save on my desktop and then open them.

Review Source: Capterra
 

Michael from Law Offices of Michael V. Kern
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

A major time-saver for a reasonable price for a solo practitioner. Great customer support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Once you master form automation, there is no need to go back and re-draft the document. Better yet, a user can request that a new form be automated or created for his/her needs.

Cons

Sometimes automation process is counter-intuitive. Given the enormous number of possible fields, finding the one needed is not always easy.

Review Source: Capterra
 

Daniel from TheLegacyLawyer.Com
Number of employees: 1 employee Employees number: 1 employee

April 2017

April 2017

Ambitious integration

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

I have been using Smokeball for several months. It's amazingly powerful, integrating emails, documents, forms, and workflows. It has an activity tracker and allows you to create invoices, but billing/accounting integration is still weak. It may be too ambitious - one needs a powerful computer and for me sometimes fails to pull up Word. But customer service is very responsive and I'm impressed by their vision.

Pros

Emails and documents all in one place.

Cons

Still buggy from time to time.

Advice to Others

Maintain your quickbooks or other accounting software.

Review Source: Capterra
 

James from Bernicky Law Firm
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

An essential part of our office

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As a longtime Smokeball user, I can't imagine not using it! It's made so many parts of our practice easier, from keeping track of all our files, contacts, clients and documents.

Every suggestion we've made has been considered (and I'm happy to say most, if not all, were integrated into the program). Support is top notch.

Once you get everything set up the way you like it, it saves us so much time- I don't know where we'd be without it!

I cannot recommend it enough!

Review Source: Capterra
 

Judith from Law Office of Judith Jenz
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

So happy I invested in Smokeball

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
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Support

Smokeball has streamlined the process of a paperless office. It is well worth the money in time saved. The file management and document automation are priceless.

Pros

File storage, email storage and automation.

Review Source: Capterra
 

Susan from The Lehman Law Firm
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Saves time!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
Value for Money
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Support

The customer service is A+!
Easy to use and easy to learn. Helps with the mundane things we have to do everyday!

Review Source: Capterra
 

Sarah from Advocate Law, LLC
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Smokeball is a great asset to my solo practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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It's easy to use - the fields are layed out in a way that makes sense.

The support is phenomenal - I usually get a response within a couple hours.

It helps me track data - it has all the key data points I need.

It helps me stay on top of tasks - I set up dates/reminders with ease.

Pros

The customer support and its user-friendly design.

Cons

That it doesn't have email workflow capabilities (not campaigns, but workflows based on a client's status or stage in the process).

Advice to Others

No.

Review Source: Capterra
 

Jim from Law Office of James Fine

January 2017

January 2017

Smokeball Makes It Easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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I have used Smokeball for about four years. There are a lot of positive parts to this program - the ease of using Word documents; the templates for the various practice areas; the speed of finding documents, correspondence, and emails to name a few.

Recently I was representing the sellers of a Chicago condominium. For some reason the attorney, lender, and both real estate brokers found emails easier than phone calls. An issue arose about seven days prior to closing which caused a flurry of emails (17) to be exchanged in about 35 minutes. Smokeball grouped and filed these emails in the proper client folder and allowed me to watch from the sidelines until the activity ceased. Once I saw that the parties had run out of responses, I reviewed the last email in the chain, initiated a conference call, and resolved the problem with a three minute phone call. Smokeball allowed me to keep an eye on developments while working on other pressing matters.

One last note. I have had judges comment on the Word documents I've used and how easy it is to read the insertions and presentations of documents like the Cook County Memorandum of Judgment and the Illinois business forms.

Review Source: Capterra
 

Julia from The Lehman Law Firm

January 2017

January 2017

Great software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Helpful staff, many options, easy interface. Can automate almost anything, makes my job so much easier!

Review Source: Capterra
 

Sarah from Advocate Law, LLC
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

Smokeball is perfect for a small to mid-sized firm

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
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Support

As a former CRM Administrator, I had high expectations. There are some areas that should expand with this product over time, but it currently meets my needs and is easy to use and configure.

Pros

Easy to use. Covers all my primary needs.

Cons

Has some limitations. Ex. email marketing workflows based on customer type or where they are in the process.

Review Source: Capterra
 

Patrick from Cheeley Law Group, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Smokeball Review: Great Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are a small plaintiffs' firm and love the software. It's helping us get better organized. We look forward to further updates on the PI side of the software. I researched it before we signed on, and saw only good reviews. One techie gave it a 25 out of 25. So far, we are very pleased, and we only know how to use part of it. Looking forward to the Phase II training.

Cons

I would like to see some of the Statute of Limitation and Ante Litem notice changes I have mentioned in the past. Keep up with deadlines is the MAIN reason PI lawyers want case management software.

Advice to Others

Try it. But learn how to use it or you won't appreciate it as much.

Review Source: Capterra
 

Jeremiah from Raxter Law
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Smokeball Review

Ease-of-use

Functionality

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Value for Money

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Our office has recently installed Smokeball and it is a wonderful and beneficial program that has helped our law office stay organized and efficient. Through the many characteristics and programs the software offers, we have been able to keep better track of our clients and matters. All of the representatives we have talked to when experiencing problems have been extremely friendly and helpful. Also, the representatives answer all questions with positivity and certainty, and we have yet to experience any issues. Smokeball is easy to navigate and use and offers a wide range of helpful tools to keep our files organized. I highly recommend the Smokeball to other law offices if you are in search of a highly functional and well organized program.

Review Source: Capterra
 

Peter from Kitson & Schuyler PC
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Smokeball's Website Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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I recently signed up for Smokeball's case management service and discovered that they had wonderful web designers, who create professional mobile-friendly websites for attorneys who subscribe to Smokeball's service at no additional cost. My firm saved thousands of dollars and my website was up and running in under a week. They found beautiful photographs specific to my locality in the Hudson Valley and came up with a design that looked as great on a mobile phone as it does on a computer screen. The team was very helpful in understanding our marketing needs as a small firm and our desire to have a website that provides helpful information for both new and existing clients.

Review Source: Capterra
 

Elina from Law Offices of Elina Golod, Ltd.

December 2016

December 2016

Best software EVER!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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We cannot imagine how we did things before Smokeball came along. What would have taken a dozen tedious steps before takes two clicks now with Smokeball.

For example, when we need to draft documents, we can prepare templates so the process is automated. When some matter detail changes (address has a typo, buyer's name changed), we can correct it in the matter and with two clicks we can have all our documents updated. In addition, Smokeball's workflow feature helps us ensure a file is progressing smoothly. The message function lets my paralegal take a call for me and the message is turned into a task in the file (to make sure I follow-up) AND I receive an email as well. There is truly nothing that Smokeball hasn't thought of to make our work easier.

Also, Smokeball keeps rolling out updates to make a great product even better and provide more functionality for law firms. Everyone at the company is always friendly and courteous and helps us when there are issues. We are proud to use Smokeball and rave about it to anyone who will listen.

Review Source: Capterra