Smokeball software


47 reviews(5.0/5)
47 reviews(5.0/5)

Smokeball is a cloud-based legal practice management for small firms that can be used in a variety of specialities. Key features include case management, contact management, calendaring, time tracking, billing and accounting. 

Smokeball includes a form library preloaded with legal forms. The solution is able to pull client and case information to automatically fill the necessary forms. Users can create shareable calendars and also sync calendar events with Outlook.

Smokeball can be customized to fit any legal specialty and users can create workflows and manage tasks in a way that best suits their practice. The email management feature includes search functionality that is able to search the full text of all emails.

A mobile app is also available for iOS and Android devices.

Supported Operating System(s):
Windows 8 , Windows 10

47 Reviews of Smokeball

Showing 1 - 20 of 47

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  • Verified Reviewer

    Number of employees: 11-50 employees

    September 2018

    The Best Practice Management Software!

    Ease-of-use
    Functionality
    Quality
    Support

    It's a great company that serves smaller law firms. Their customer service team is fantastic and can work very hard to make things easier.

    Pros

    What's not to love? Everything is in one place and looks fantastic! Client's info, documents, notes, calendar items, billing, it's all in front of you. It's very user-friendly and simple to use. It was the answer to my every "I wish I could...." with what we're using now. You can tell it was developed by lawyers and legal professionals.

    Cons

    Nothing. It's really easy to use and saves lots of time!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • ashleigh from C&M PC

    Number of employees: 11-50 employees

    August 2018

    BEST PROGRAM EVER!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I love all the features- especially the AI feature, it has helped our attorneys to make sure they do not complete something but forget to bill for it. All of our firm's contacts are stored in one place, making everyone's address book on point for everyone to contact anyone, even if someone else added the contact I can still find it. I also love being able to search for a document by typing anything that you remember is in the document and it will search all the documents for that phrase.

    Pros

    This program has made my job soo smooth. The ease of use and all the different features work together great. It has made me more organized and efficient in my job.

    Cons

    If your internet goes out, you cannot access files.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Darien from Parks Motors

    Specialty: Corporate

    Number of employees: 10,000+ employees

    August 2018

    Smokeball review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Definitely helped as far as organization of emails and other important documents.
    Easy to use and also has a speedy search engine.

    Cons

    Information is misplaced if your not careful really have to watch what your doing so you don’t make a mistake

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    May 2018

    Administrator for law firm using this program.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Helped organize client files and made it easier to track and save emails to and from clients.

    Pros

    It is quite easy to save emails and documents to various clients and to search matters quickly. I like that I can pull up documents while on the phone with clients.

    Cons

    If not careful, it is easy to overlook tracked changes to documents. It is also occasionally difficult to remove clients who have been twice entered.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Steven from Law Offices of SHS

    Specialty: Litigation

    Number of employees: 2-10 employees

    May 2018

    A lawyer's dream come true

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Tremendous functionality and an extremely affordable price

    Pros

    Very simply – it does everything I need intuitively and cost-effectively. I no longer have to go from a Google doc to a calendar to a spreadsheet to my Outlook tasks – everything is at my fingertips. Enter it once and forget about. What more can I say? So far the training and support has been top rate. I had a problem (due to a Microsoft update) they had me up and running in a matter of minutes – so far extremely satisfied

    Cons

    So far can't think of anything - the program does everything they said it would do and I feel like a kid every time I discover some new unexplored functionality

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Chris from GNGF

    Number of employees: 11-50 employees

    April 2018

    One of the best legal practice management software tools!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    From the automated forms, document management, or the time tracking functionality, this software is perfect for any law firm looking to take their firm to the next level. The goal is to help attorneys run a more profitable law firm and that's exactly what you can expect when using it!

    Cons

    It is not cheap, but you get what you pay for - so that shouldn't be a deal killer for the firm that is looking to get the right pieces in place.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • spencer from THE S E FARRIS LAW FIRM

    Specialty: Personal Injury

    Number of employees: 2-10 employees

    April 2018

    Nice functions, too expensive for our little firm

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    the workflows and automation are great, the product was easy to use and we generally liked it. IN fact, I recommended it to several friends and they liked it as well.

    Cons

    After a year of beta testing, requesting and getting new features, the company raised the price subscription price 40%. This was too much for us to bite off, especially with no protection in the future. Some of the features like billing and accounting drove the price up but are of no use to our contingent fee based practice. In addition, my client data was on their server, not mine. The company was good to give quarterly backups on request but if the internet connection fails, which happens a couple times a year, we could only work on recently saved documents or from the last backup.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jay from Law Offices of Jay H Chie

    March 2018

    Our firm use to use timematters, but this is way better. It's like driving a chevy vs. mercendes!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This software makes our office more efficient which means I need one less secretary. I have access from my phone and tablet which makes it easier for me to work outside of the office.

    Pros

    It's very integrated for every need possible as a small law firm. This software links all my emails into the file. It's just a powerful system.

    Cons

    Since I'm a baby boomer, it's too much to remember, but that's my fault and not the software. I wish every time I get a phone message, a separate window would pop up to call instead of me looking for it or getting it thru email.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Melissa from Northwest Legal

    Specialty: Personal Injury

    Number of employees: 2-10 employees

    January 2018

    Excellent for Small Firms

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software self tracks the time you spent drafting an email, reviewing a document, and editing or drafting. It is very customizable so that each matter contains in itself all the information you need for a case - no more searching through thousands of documents to find a claim number. It has auto fill options for your own templates and can be used wirelessly for those who travel. This program is absolutely amazing!

    Cons

    Having it in my computer, since it is a big program, makes it take some time to load and to open Microsoft word. I would recommend this for a separate work computer not for your everyday use computer.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Eric from BGKS

    Specialty: Family

    Number of employees: 2-10 employees

    January 2018

    Great at what is goes well

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The program acts as a central hub for the entire firm. Storing all client contact information, case information and uploaded documents. The direct integration with Office 365 for document creation and editing as well as email tracking makes the product what it is.

    Cons

    There are several features that are subpar (billing) or unnecessary (complimentary website) that have made the price double yet go unused. In the case of the billing program it is very basic and limited with bugs that make it unusable.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Adam Joseph from Childers Law Firm, PLLC

    December 2017

    You get what you pay for

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Time and ease of mind knowing everything is in one place.

    Pros

    The integration with word and outlook is better than any other mgmt software I have used. I was using Clio, but switched and have not thought twice or looked back. The document automation features in word make setting up a template a breeze. It's been more than expected.

    Cons

    Cost was the main concern I had going into this transition, but you get what you pay for and the time I save is extraordinary in comparison to other law practice mgmt software.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Theodore from Theodore Alatsas, Esq

    December 2017

    Most complete case management program available.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is easy to use, intuitive, and loaded with features that are easy to customize to practice needs, the billing integration, with the recently added auto activity trackers, make billing simple. Just when they make an improvement, they add additional improvements and enhance,ents with integrations to make practice management even more efficient. Example, they just added law pay and QuickBooks integrations to the Boost billing portal, making accounting, and collections easier and faster. The support team is responsive, and is always looking to learn from customers how to make the program better. Just spent have an hour with them on a call in which they were looking for suggestions on how to make the mobile app better. Whenever they make enhancements, they provide support instantly to train, if necessary, but usually the changes are so intuitive, that very little training is ever needed. I can't say that I have experienced better customer service. Well worth it.

    Cons

    My only complaint would be price, but that is really a nominal complaint. I have paid so much more, per month, for other types of software, research and other types of programs and services, that the pricing really isn't bad at all.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Michelle from Law Office of Paul B. Mack

    Specialty: Family

    Number of employees: 2-10 employees

    October 2017

    This software does it all!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We did a lot of research before selecting Smokeball... it caters to all computer skill levels.

    Pros

    Scale-ability.... our firm was working without any platform and outsourcing our billing. At first we were just looking for a billing program, but we were sold on Smokeball as soon as we watched the demo. Now we are saving time and money!

    Cons

    The cost is high per user, but well worth the money! I looked at how much we were spending on other programs and not getting the full package.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Janet from Hassakis & Hassakis, P.C.

    Number of employees: 2-10 employees

    September 2017

    Smokeball review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Much better product that what we had before. Excellent staff training. Our staff likes it and that is what matters!

    Pros

    Fairly easy but I am still learning as support staff usually handle for me. Ease of entry of contacts to each matter. I read the info given to us and it helps me to read on paper! I am very busy with working on the "legal" end of cases so my time is limited as to all entries. I just add as I can.

    Cons

    It is meeting the needs of our firm except for the daily printing of a calendar that would show what all attorneys are doing. So far we are only able to print one day at a time.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Scott from Law Offices Of Scott A. Miller, A Professional Corporation

    Number of employees: 2-10 employees

    August 2017

    Staff is very attentive and right with you all the way.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Staff is very attentive and right with you all the way. There is a continuous training either via computer or Technical support. It has the best timekeeping system I have used so far. Timekeeping is the essence of my business since I do mostly class actions and need to keep very accurate records of time and expenses.

    Cons

    Even comes with a free website. This is my fourth cloud management software in the last five years. Definitely this is the most advanced and useful.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Andrew from Andrew S White LLC

    Number of employees: 2-10 employees

    August 2017

    Perhaps if I had my own IT team on staff... but this was a waste of money. And they viruses us

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Access to documents. Calendaring

    Pros

    Great promise for what it could do. And of you had a dedicated IT team it probably would work well. But as a small law firm it has been an expensive failure and disappoint

    Cons

    Bad support. Their new release effectively disabled my secretary's computer. And they couldn't find any problem. So my IT consultant had to do an emergency fix. Then it corrupts again when she tries to load smokeball. Yet smokeball tech support who looks at system says its running fine. It's not. Her computer is again on the virus ward at IT consultants office. Thanks Smokeball

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Mark from Breunig Law Inc.

    Number of employees: 2-10 employees

    August 2017

    Started using 1 year ago as document and email mgmt solution. It's gotten a lot less clunky.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Improved document and task tracking. Io

    Pros

    Starting to add billing and qb integration. Template options are nice for repeat productivity. AI time tracking could be great feature if it continues to improve. Like the UI and the always available in the cloud feature.

    Cons

    Still has bugs that I've logged many times without a fix, but I trailed several competitors saas solutions and decided to stay with Smokeball.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Tia from Haywood Monte Law Offices

    Specialty: Immigration

    Number of employees: 1 employee

    July 2017

    Supportive

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The customer support, they are local, ease of use and navigation, training videos, 1 on 1 outreach by staff, the automation, integration with word and billing function, different matter types and forms, the free website hosting, the cloud based storage, and the phone app for on the go accessibility.

    Cons

    No integration with google and the system freezes noticeably enough but that could be just my computer. Speaking with other solos I heard they are more pricey but I would put them in the affordable range considering all they offer

  • Eric from Bentley, Gibson, Kopekci, Smith, P.C.

    Specialty: Family

    Number of employees: 2-10 employees

    July 2017

    Impressed

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Feature rich client and document management system integrates with office for document automation and email tracking

    Cons

    Poor billing program. No accounting or linking with QuickBooks. The offered document template set ups by their staff are poorly executed.

  • Courtney from Dashiell Law Offices, LLC

    Number of employees: 2-10 employees

    July 2017

    Excellent software management tool for small firm.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    One company provides four different services: Software management/document sharing, cloud-based back-up, billing software, and website support/creation!

    Pros

    It is intuitive and works seemlessly with Microsoft Word and Outlook; it provides excellent customer service; it is accessible from one's phone. I like all the automation features, particularly the way contacts will automatically update through all applicable matters when changed in just one location.

    Cons

    Not all aspects of litigation are cookie-cutter and sometimes some of the of the automation features don't quite fit with the case's subject matter and/or content. However, customer service is quick to help resolve any issue and to help customize their product to fit one's business needs

    Review Source: Capterra
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