All CASEpeer Reviews
1-25 of 182 Reviews
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Margie
Law Practice, 2 - 10 employees
Used unspecified
OVERALL RATING:
5
Reviewed October 2023
Can access files anywhere i need to!
Margie
Verified reviewer
Law Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Our Thoughts
A 9 out of 10. If need help it is also a super easy find.
PROSEasy to work with and to find what I need to access quickly.
CONSThat WC cases are set up like PI cases. There should be an employer/Insurer, not defendant.
Reason for choosing CASEpeer
Quality and Price
Reasons for switching to CASEpeer
The other was not user friendly and the set up was way to complicated.
Jamilex
Legal Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
The best case Mangement software I have ever used
It's the best legal case management software I have ever used. I feel like if more offices had access to it they would see an improvement in performance within the first few months.
PROSCASEpeer is very easy to use and keep track of cases. Everything is easy to locate, which makes managing cases simple. It has helped me become more productive in my job and take on more responsibilities.
CONSI don't like how long it takes for documents to load in the documents tab.
Reasons for switching to CASEpeer
CASEpeer made a great impression on the Attorney's I work for
marie
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed February 2024
Client Management
fairly good for the type of load we have, but wish it has more flexibility with catering to law firms that has multi legal practice
PROSyou can add most of the information in one place instead of going through all of the documents gathered.
CONSunable to customize some features and unable to have multi-client texting capability
Emily
Legal Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed November 2023
Work flow issues ignored
The customer service I have received over issues that could be helpful in providing better workflow management have been dismissive.
PROSCASEpeer does not stand out from other case management software.
CONSA year ago, I emailed requesting a fix on a field that could help with making more templates available. The witness tab does not allow for us to add a corporation, only a person. If a corporation option was available, the templates could be used to help streamline our workflow. recently, a second issue came up regarding our workflow and adding a frequency button option on tasks (i.e. call client - 2-week button). I was told you were not able to add that, due to your other clients with hundreds of cases. Instead of adding options to improve our workflow we get an update on adding a 3rd gender.
Vendor Response
Hi Emily, Thank you for your valuable feedback. We would like to learn more about your needs in detail so we can help improve your experience in CASEpeer. Please book a time with our Client Success Team here - https://calendly.com/casepeer-training - The CASEpeer Team
Replied December 2023
Bianca
Law Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
CasePeer Review
I like how you keep track of contacts for certain companies that you can refer back to.
CONSI wish there was option or symbol next to documents to see what documents are coming in and what are coming out.
Chelsey
Legal Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Brumley Law FirmPLLC
10 out of 10 and would highly recommend every law firm to use this software.
PROSCASEpeer is very easy to navigate through, and extremely self explanatory. It helps in all aspects with each and every case.
CONSSometimes when I am trying to add an event, after created, i do not see it on the agenda, so i have to go back and add it again.
Paula
Law Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Mendoza review
It's so easy to manage and use. It's very use friendly
CONSNothing at this moment. I have been very happy to use casepeer.
Monica
Law Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2024
Case Peer Review
It has everything in it you may ever need.
CONSsometimes it takes a minute to work out the flaws (same with any system).
Chelsea
Law Practice, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed February 2024
Ease of Use and Ease of Understanding
CASEpeer is very easy to understand which makes training a new employee quick to start.
CONSThere are some unnecessary components to what I do that I have to sift through or ignore.
Tommy
Legal Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
CASEpeer for LNC firms
CASEpeer has increased our efficiency and billing time compared to spreadsheets and calendars
PROSThe case management function is top notch for keeping up with issues and sharing with the tea.
CONSNeed better functionality for Chronologies/Timelines
Reason for choosing CASEpeer
Functionality seemed to most closely meet our needs
Eric
Legal Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Casepeer is truly AMAZING and superior to the competition!
Casepeer is an extremely sophisticated tool that makes my job easier every day by providing a well organized and easy to navigate interface for our client files and cases. Before Casepeer, I used 5 separate programs to achieve the same effect that Casepeer does all on it's own. I am grateful for the extremely smart and friendly team at Casepeer for always going above and beyond to make sure their product is top-notch!
PROSCasepeer is a fabulous legal case management program that has helped us provide our clients with top notch service and win big cases. Casepeer does an amazing job keeping our client files and information highly organized and easy to access.
CONSAlthough Casepeer has taken huge strides over the last two years by working with their clients to improve their legal software and ensure that their product is user friendly, I still feel that their calendaring system could use some improvement. The ability to add calendar rules to an important trial date is functional, but I wish some of the dates could be easily customizable within that function. I also do not love the "look" or design of the calendar and that is one of the primary functions I use Casepeer for.
Reason for choosing CASEpeer
Casepeer offered a superior product at a fair price. Casepeer also has the best customer service out of all of their competitors.
Reasons for switching to CASEpeer
We made the switch to casepeer in order to make our own lives easier and to provide our clients with a more streamlined representation. Casepeer helps us to keep all of our client's information in one easy-to-use location.
Marlo
Legal Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2016
Fantastic platform! Easy to use, looks great, makes my job a lot easier!
Excellent software from top to bottom. Since we started using Casepeer, it keeps getting better. I used to work in the settlement and disbursement areas. While the older versions felt a bit clunky, many of our suggestions have been implemented successfully. With the newest version, settling liens with healthcare providers and generating crucial documents have never been more effortless. I now primarily work with the accounting functions, which greatly helps me manage case costs, settlements, and trust accounts. At our firm, we are very diligent in noting and documenting just about everything that goes on with a case. Casepeer automatically documents every modification and change to a file which allows us to trace a case's history back to the beginning. The great search functionality and extensive data points within the software means we are be able to pick up a case where we left off and know exactly what's going on. Being able to task and direct notes to other colleagues also helps make sure priority items do not fall through the cracks. Overall, working with Casepeer is like having an additional teammate, optimizing our productivity and making case management much easier.
PROSThe software looks great, navigating the site is very intuitive. It also keeps track of all the important data points, which is vital to our firm as accuracy is key. The developers are also always open to suggestions and improvements, so the program is always evolving and getting better.
CONSThere are some useful features that are still in development, such as the ability to have more control over the trust account. Otherwise, the software works really well.
Stephanie
Law Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
The very best case management system
Tracking our communication with clients and their treatment has been monumental in building value in our cases. Our case flow has improved because we are better able to track case statuses
CONSIntegration was difficult but mostly because resistance from staff
Nate
Law Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Happy assistants make for a happy attorney.
Excellent
PROSThe ready-made PI file management is excellent. The integrated client texting is phenomenal for keeping clients up -to-date and the warnings regarding stale cases is fantastic. Also, using the eSignature feature has been a game-changes. All-in -all fantastic product. There are few tweaks I would love to make, but still worth it.
CONSNeeds a far better NEGOTIATIONS tab/section, the settlement worksheet is not intuitive and should be able to be run without creating accounting inputs, and the cost tracking, especially for soft costs owed to the firm but not paid in advance, need to be reworked and refined. Needs to more user customizable. The calendar is also better and more robust on my prior software. Also, on a small peeve is that under UM insurance the adjuster has to be categorized as "bodily injury" instead of just UM adjuster.
Reason for choosing CASEpeer
Better value and after research seemed to fit what I wanted. At my prior law firm we used server-based Needles and although the interface was very dated it was excellent software. CASEpeer comes very close and exceeds in some ways.
Reasons for switching to CASEpeer
PP is great for general practice and I love how customizable it is and how they are always adding new features, however if left a lot to be desired for managing PI cases, which caused us to use a lot of features sort of outside what they are intended or best for. CASEpeer resolves all that by being built to be PI specific.
Ashley
Law Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
OBSESSED with CasePeer
Simply the best. I will never use anything else!
PROSI like that you can leave detailed notes that stand out. You can indent, bold, space things out, its just so easy and clear to see/read what you need. I also like that you can search the client's file for any prior note made. The critical case note feature, the treatment tracking, provider history, being able to track the insurance history. I have used other software, and nothing on this Earth can touch CasePeer. I always tell new hires at my firm I would make a great product rep because I LOVE everything about it. Obsessed. I look forward to the new emails with changes/updates and additions to what we already rely on. Its just fantastic and there is no better way to run a firm than with CasePeer. You can easily run and read reports and ensure your clients are being managed easily at a glance.
CONSI wish CasePeer could integrate with Box or DropBox so the file is all on one page. I worked with a similar build through Sales Force but it could never touch what Case Peer is doing. (this may be an option that we just did not choose)
Reasons for switching to CASEpeer
I changed to a firm who used Case Peer.
Susan
Legal Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
A much-needed assistant in managing cases
The ability to track medical records and billing was difficult and time-consuming. With CasePeer, the record tracking is highly manageable and provides accurate information for the attorney without requiring me to stop a task to answer his questions.
PROSI appreciate the program as a whole. For example, the Home page for each client provides immediate case status at a glance. The program allows me to move to specific information on the case without wasting time. The overall management of information keeps the cases highly organized which gives the attorney the tools he needs to pursue a successful result for our clients.
CONSThe ability to incorporate standard document templates could be a bit easier, more user-friendly.
Reason for choosing CASEpeer
The overall features provided a cost-effective tool that helps us be highly organized and efficient. Other programs offer similar features but are limited in that they do not incorporate other outside applications to round out the usefulness of the program overall. CasePeer is constantly adding outside app features to make my job easier.
Adrian
Legal Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Great cloud based system
Overall it is a great experience. We have not even considered other products because this meets our needs. They have great integrations with other products, and again great customer support and monthly training webinars for different aspects of the software.
PROSI liked that ability to quickly hit the ground running, minimal learning curve, autofill custom templates, and a responsive customer support team.
CONSOn creating custom templates, I would like extra freedom on where certain information goes. (Keep in mind, most instances this is not needed, just a few templates that would work for our law firm.) Some keywords can be used for all "context", and others are limited to a few or one "context" for our protection. This is great for those just learning to create templates. I would just like to deactivate that safety and create at my own risk for those more seasoned and comfortable in creating and using custom templates.
Autumn
Law Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Wonderful product! Highly recommend to anyone in personal injury law!
Very easy to use, lots of shortcuts, templates are especially helpful.
CONSKeyword selection could be expanded, especially for the health insurance section.
Brett
Law Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2016
It's simplified the processes of our law firm
I can't say enough good about this program and how useful it has been. From keeping track of every single phone call and evaluation, ease of creating tasks for follow up calls for potential new cases, noting critical case notes regarding a client and facts, gaining all the information up front and having it in the system in real time, making it easy to go back and view notes and records on a case, how it's given me the power to manage a team with simplicity. I'm able to see everyones calls and notes that are taken, and lastly reports are easy to create in many different formats and look great. With all of this said, it's truly a dynamic program that will allow a team of people to focus on the same goals and objectives. It's the only paperless program I could see using with all the other options and systems I've seen and have had to use in the past. It's simple, powerful, and easily changed to fit the needs of your law firm.
PROSSee my review!
CONSNo cons when you can make the necessary changes needed to fit your needs.
feras
Law Practice, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed November 2023
CASEpeer's Great Value
Bets part of CASEpeer is thee efficent ability to have treatment and costs all compiled for you when a case is ready for settlement. You update as you go, its the assistant you had been wanting but best part is everyone gets to use the same function and be on the same page.
CONSCons do come with every platform, I believe there can be better user ability with the open cases under the reports tab. It takes quite some time for it to load along with the medpay features under settlement, it can get confusing.
Megan
Law Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2023
Using CP
Overall CP has been responsive if we have encountered any issues, and a solid product for our case management.
PROSMy favorite features are the client texting and searchable notes. The notes are accessible to all, and have been very helpful in managing all my cases, and not having to figure out where notes were saved in a file. Its universal and accessible to all.
CONSThe documents are not as easy to categorize/ organize. I don't use this feature because it does not have the ease of access I'd like.
Reasons for switching to CASEpeer
Firm decision.
Pamela
Legal Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Great product!
Great!
PROSThe accessibility and ease. Team members were able to learn quickly.
CONSEven if some things are harder to use, the customer service is great at getting back to us with answers.
Reason for choosing CASEpeer
The cost, setup, format.
Angel
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
A drop of an opinion
Easy to use interphase, reports are fine, case notes with tag
CONSNot a whole lot of development since I began using it in 2017
Reason for choosing CASEpeer
Easy to train with and use
Katelyn
Legal Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed May 2023
Harding Law Offices - Paralegal's Review of CasePeer
What I like the most about CASEpeer is how easy it is to maneuver through cases. Having all of the case information bundled together is extremely helpful. I also really like how easy it is for users to work together by leaving notes, assigning tasks, and the ability to continue adding documents and updates. It's really helpful to see when a Case status is changed from, let's say, an "Intake" to "PreSuit" and who changed that status.
CONSI'm still extremely new to using CASEpeer, so I may have missed it somewhere, but it would be really helpful to have a "Download Case" Option, as it's essential to have backups of all the information on a separate server. The product is extremely helpful within its own confines, but it would be nice to have the ability to also download all of the information/documents for a case on CASEpeer rather than manually having to transfer all of the information. Again, I may have missed something and this is already an option, I still have so much more research and playing around to do!