--- title: "CloudLex Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of CloudLex. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if CloudLex is a good fit for you!" source_url: "https://www.softwareadvice.com/legal/cloudlex-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Legal Case Management Software](https://www.softwareadvice.com/legal/) / [CloudLex](https://www.softwareadvice.com/legal/cloudlex-profile/) / CloudLex Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/legal/cloudlex-profile/) Reviews [Alternatives](https://www.softwareadvice.com/legal/cloudlex-profile/alternatives/) # CloudLex User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 77 ### Secondary ratings - Ease of use: 4.9/5 - Customer support: 4.9/5 - Value for money: 4.9/5 - Functionality: 4.8/5 ### Rating distribution - 5 stars: 68 reviews (88%) - 4 stars: 6 reviews (8%) - 3 stars: 3 reviews (4%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - It has streamlined our workflow and made client management much easier by keeping communication, documents, and deadlines organized in one place. - It has streamlined our workflow and made client management much easier by keeping communication, documents, and deadlines organized in one place." - What I love most is how seamlessly CloudLex integrates communication, document storage, and task management all in one place. ### Most mentioned cons - I think a feature that is missing in the notes section is the ability to pin important notes or in the alternative, put notes into different categories. - Also, using an iPad requires accessing it through a browser since there is no dedicated app, which is inconvenient. - The color scheme of the interface (dark blue and grey) is boring. But that's hardly an issue. ## CloudLex customer reviews Showing reviews 1-25 of 77 (page 1). ### Cloudlexreviews - Overall rating: 5/5 - Reviewer: Bhawna D. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with CloudLex was positive. It provided useful tools for organizing case information, documents, communication, and workflows in one place. While some features took time to learn, it was generally convenient and effective for managing day-to-day tasks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about CloudLex was its user-friendly interface and centralized approach to managing information. It made it easier to organize case details, documents, communication, and workflows in one place. #### Cons One downside of CloudLex is that some features can take time to learn and navigate. The platform can also feel a little complex when managing large amounts of information or working with multiple cases at once. --- ### User-Friendly and Built for PI Attorneys - Overall rating: 5/5 - Reviewer: Erika V G. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered We love CloudLex. We have been users of CloudLex since 2020. It’s streamlined our entire personal injury practice and made case management so much more efficient. CloudLex has been a game changer for our firm. We love how intuitive it is and how every feature is tailored to personal injury work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Extremely user-friendly and built specifically for personal injury firms, everything from intake to settlement is streamlined and intuitive. #### Cons The mobile app could be a bit more robust, but the desktop version is excellent and we’re confident continued improvements are on the way. #### Reasons for choosing CloudLex Personal injury law specific. and user friendly #### Reasons for switching to CloudLex too complicated not personal injury law specific #### Vendor response Hi Erika, Thank you for sharing your experience! We’re so glad to know CloudLex has helped simplify and strengthen your personal injury practice. We appreciate your feedback on our mobile apps and are actively enhancing them to deliver the same powerful CloudLex experience on the go. Your trust and support mean a lot to us, and we’re excited to continue providing features that make managing your cases even easier. Replied November 2025 --- ### CloudLex Review - Overall rating: 3/5 - Reviewer: Chelsee I. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Its a working progress and we are willing to assist in feedback as best as we can, based on how our law firm utilizes the system. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros Accessibility to the program itself is convenient; support team's attention to ticket items; copying/moving of documents from one case to another; #### Cons -Lots of features need to be updated or created (PDF Editor, Texting, LexSign, QB online connection, E-Fax, etc.) -Need consolidation of certain tabs rather than having to input same information in multiple areas -Downloading then re-uploading is time consuming -Would like to have the ability to upload/adjust templates #### Reasons for choosing CloudLex There were a few other products the owner had considered prior to retaining CloudLex #### Reasons for switching to CloudLex Needles online program was not of interest to owners #### Vendor response Hi Chelsee, Thank you so much for your thoughtful review and for being willing to share feedback based on how your firm uses CloudLex—we truly value that partnership approach. We're glad to hear you find CloudLex accessible and appreciate the attention from our support team. Our goal has always been to make the platform intuitive and reliable, so it’s great to see those efforts reflected in your experience. Regarding your suggestions: Feature Enhancements: Many of the tools you mentioned (LexSign, QuickBooks Online) are already integrated or built in, and we release improvements every sprint. We always welcome your feedback. Tab Consolidation: We are continuously refining the UI, with some improvements already in place, like the Matter/Intake overview and Insights, to help streamline information. Document Handling: No need to download and re-upload—just open, edit, and save files directly in CloudLex with Ctrl+S. Templates: You can create your document templates or choose from our Replied September 2025 --- ### Firm Administrator - Overall rating: 5/5 - Reviewer: Lorna E. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered CloudLex is an outstanding law firm case management platform that truly delivers on its promises. The software is intuitive and user-friendly, eliminating guesswork while streamlining daily operations across all areas of practice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A key strength of CloudLex is its commitment to continual improvement. The platform is consistently updated to stay aligned with the evolving needs of law firms. It’s also cost-effective without compromising quality, providing excellent value compared to other options on the market. Exporting files and information is a straightforward and efficient process, further enhancing productivity. CloudLex is a reliable, efficient, and forward-thinking solution for law firms in need of comprehensive case management software. #### Cons Duplicate files are sometimes created with the Dropbox add-in. The problem can be easily alleviated by ensuring the matter name is correct during the migration process and does not require editing. #### Reasons for choosing CloudLex Cloudlex was straightforward and easy to use, with no guesswork. The options were endless, and the training and onboarding were easy as it seemed CloudLex had thought of everything before we could ask. #### Reasons for switching to CloudLex Difficult to use and not the proper software for the firm. #### Vendor response Hi Lorna, Thank you for your thoughtful review. We’re glad CloudLex has proven to be a reliable and intuitive solution for your firm and that our regular updates continue to provide value. Your feedback helps us stay focused and motivated. Replied September 2025 --- ### P.I. Attorneys - DO NOT HESTITATE! - Overall rating: 5/5 - Reviewer: Peter M. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EXCELLENT. Customer service and support are top notch in comparison to other CMS software companies. The program itself is very good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros very easy to use, yet maintains robust features for a full personal injury practice. Great for template generation, texting clients, keeping tracking of statute dates, and streamlining your office for a personal injury practice. #### Cons N/A - waiting for A.I. integration. The product is great without any flaws really. I think the status and substates are a little too much but now you can hide what you do not use. #### Reasons for choosing CloudLex Cloudlex was more robust than case peer and newer aged then smart advocate. Happy Medium. #### Reasons for switching to CloudLex Filevine was terrible product, way to complicated to use and customize, and they offered ZERO customer support. #### Vendor response Hi Peter, Thank you for the fantastic review! We're excited to hear that CloudLex has been a strong fit for your personal injury practice—and especially grateful for your kind words about our customer support and robust features like template generation, texting, and statute tracking. We hear you on the AI front—Lexee, our upcoming AI services, is on the way! If you haven’t already, you can join the waitlist and explore more here: cloudlex.com/lexee Also, glad you're making use of the ability to hide unused status/substates—your feedback is spot-on and always appreciated! Thanks again for being part of the CloudLex community. Replied September 2025 --- ### The Ultimate Tool for Law Firm Management - Overall rating: 5/5 - Reviewer: May B. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love CloudLex! It provides incredible value for money and is very easy to use. The app is detailed and user-friendly, making task management, document management, and team collaboration seamless. It keeps our firm organized, saves time, and makes handling cases much more efficient. Everything we need is in one place, and the integrations with Outlook, Gmail, and Word make it even more convenient. It’s clear that CloudLex was built with law firms in mind, and it has made a huge difference in our day-to-day operations. #### Cons Honestly, I don’t have any major complaints. The only minor challenge is that because CloudLex is very detailed, it takes some time and practice to get fully familiar with all the features. Exploring the app and using it regularly helps, and nothing is impossible to learn. Overall, the learning curve is completely worth it for the amount of efficiency, organization, and functionality it provides. #### Vendor response Hi May, Thank you for sharing your experience with CloudLex. We’re glad to hear that features like task management, document management, and collaboration are helping your firm stay organized and efficient. Your note is a great reminder that exploring the platform unlocks even more value over time. Thank you again for your feedback and for being part of the CloudLex community. Replied December 2025 --- ### Cloudlex and my exp. thus far. - Overall rating: 5/5 - Reviewer: Fausto H. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Overall cloudlex is a very good product. Having a coding background I would like to see more seamlessness between the tabs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like how responsive their customer service is. [sensitive content hidden] are very knowledgeable. The turnaround time is very swift. They are always eager to get on a zoom call to further explain the process and troubleshoot any issues. #### Cons I would like to see an update on the task feature to show the name of the person who is assigned to the task or the initials right next to the area where it shows P1 etc. on the left hand side of the screen. This will help with knowing who is assigned to the task so that we don't have to click on every task to see who it belongs to. I would also like to be able to select what folder files go into when added as attachment on notes, task, and event tabs. #### Vendor response Thank you, Fausto, for your review! Your words are encouraging and help us continue delivering the best experience for our users. On your feedback: Task assignments: You can already see who a task is assigned to by hovering over the small user icon on the right side of each task. Attachments: Any files added through notes, tasks, or events are automatically stored in the “Miscellaneous” folder, so they’re always easy to find. However, our team will still get in touch with you to walk through this in detail. We truly value your suggestions and are glad to have you as part of CloudLex! Replied October 2025 --- ### My top recommendation. - Overall rating: 5/5 - Reviewer: Melanie A. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Great. I recommend it to every law office. Not only is it reliable but has everything we need in one site, but the customer service is also quick and efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy and stream-less platform to use. It’s self explanatory, making my work to be the most efficient as possible. I love being able to upload documents and have it link to companion cases. Beats lex PI any day. #### Cons Sometimes it lags. It would be nice if I could link insurance information and all parties to companion cases. #### Vendor response Thank you so much, Melanie, for sharing your positive experience with CloudLex! We’re thrilled to hear that the platform provides an easy and seamless personal injury case management experience. We also appreciate your highlighting the value of uploading and linking documents to companion cases. Thank you as well for sharing your insights, and we welcome your suggestions as we continue improving the platform. We’re glad to be your reliable, all-in-one solution, and we’re happy to hear our customer service continues to meet your needs. Thank you again for your recommendation! Replied November 2025 --- ### Excellent software, easy to use and with great customer manager [sensitive content hidden] - Overall rating: 5/5 - Reviewer: Eitan M. - Verified reviewer: Yes - Industry: Legal Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered ....................................Excellent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] my account manager, easy to use, intuitive software which reduces the training time for new employees #### Cons Integrated APIs - but [sensitive content hidden] explained they are working on it. #### Reasons for choosing CloudLex ........................................ #### Vendor response Thank you, Eitan, for your 5-star review! We’re glad you find CloudLex intuitive and easy to use, and your words encourage us to keep improving. Your feedback is always appreciated. Replied October 2025 --- ### We love CloudLex. We have been users of CloudLex since 2020. It’s streamlined our entire personal injury practice and made case managmnt - Overall rating: 5/5 - Reviewer: Mehar S. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered CloudLex is an outstanding law firm case management platform that truly delivers on its promises. The software is intuitive and user-friendly, eliminating guesswork while streamlining daily operations across all areas of practice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Pros "It has streamlined our workflow and made client management much easier by keeping communication, documents, and deadlines organized in one place." "What I love most is how seamlessly CloudLex integrates communication, document storage, and task management all in one place." "Everyone stays updated in real time, and I can easily see what stage each case is in, which saves me hours of follow-up emails and con #### Cons Cons "I think a feature that is missing in the notes section is the ability to pin important notes or in the alternative, put notes into different categories." "Also, using an iPad requires accessing it through a browser since there is no dedicated app, which is inconvenient." --- ### User Friendly, Efficient, Reliable - Overall rating: 5/5 - Reviewer: Erin F. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Very positive experience. I would recommend to any firm. The software just makes sense. Buttons and functions are make sense. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very, very user friendly. Always updating and adding new features for efficiency. Their support team is very quick. I have put in some ideas for development and have been some implemented. #### Cons I am very pleased with CloudLex at this time. I am confident it will continue to develop and add features. #### Vendor response Thank you for your feedback, Erin! We're happy to hear you’re enjoying CloudLex and find it easy to use. It’s great to know our regular updates and support have had a positive impact on your experience. We appreciate your trust! Replied October 2025 --- ### Efficient and User-Friendly Legal Case Management with CloudLex - Overall rating: 5/5 - Reviewer: Ejiroghene O. - Verified reviewer: Yes - Industry: Legal Services - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with CloudLex has been very positive. The software is user-friendly, cloud-based, and allows me to access all case information and documents from anywhere, which has made managing my law practice much more efficient and flexible. The customer support is responsive and helpful, and the platform’s features are well-tailored for personal injury law firms, helping to organize cases, track events, and reduce paper use effectively #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked most that CloudLex is very easy to use and anyone who has used a phone app can quickly learn it. It is cloud-based, so I can access my files anytime and anywhere, which makes working much easier #### Cons The main things I liked least about CloudLex are the poor training and support, which made it hard to learn how to use the software well, especially for integrating it into daily work. Also, using an iPad requires accessing it through a browser since there is no dedicated app, which is inconvenient. I find the notes section limited, with no way to undo deletions or organize notes better, and the need to download documents to work on them instead of editing directly is a drawback #### Vendor response Hi Ejiroghene, Thank you for your thoughtful review—we’re so glad CloudLex has helped make your practice more efficient and flexible! We’re happy to share that we do have dedicated mobile apps for both iOS and Android. And when it comes to documents, you can open, edit, and save MS Office files directly in CloudLex—no need to download and re-upload. We also offer a comprehensive Help Center right inside your CloudLex account—just click the question mark icon in the top-right corner to access guides and videos that walk through most features. While we're sorry to hear that your initial training experience could have been smoother, please know our support team is always here to help if you need more guidance. Thanks again for your feedback—it helps us keep improving for you and all PI firms! Replied September 2025 --- ### Cloudlex Review - Overall rating: 4/5 - Reviewer: Samantha A. - Verified reviewer: Yes - Industry: Law Practice - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that CloudLex is easy to use and self-explanatory. It is not overly complicated to find the information that you are searching for in a file. #### Cons I think a feature that is missing in the notes section is the ability to pin important notes or in the alternative, put notes into different categories. #### Vendor response Hi Samantha, Thank you for the kind words—we’re glad you find CloudLex easy to use and navigate! You’ll be happy to know that our Notes feature actually includes both categorization and the ability to highlight important notes. You can star-mark key notes and filter by them, making it easy to locate what matters most. Plus, Notes offer powerful tools like voice-to-text, edit history, internal review routing, formatting options, and even the ability to email notes directly from the platform. We appreciate your feedback—it helps us keep building tools that truly support personal injury law firms! Replied September 2025 --- ### CloudLex is the best platform for Plaintiff Personal Injury Firms - Overall rating: 5/5 - Reviewer: Jacob B. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have been using CloudLex for a few years now and we absolutely would not be able to operate without it. We run a high volume practice and keeping our clients informed and moving their cases along efficiently is of the utmost importance. With CloudLex we are able to effectively communicate with clients, track all deadlines and ensure that everything we need for the file is in one place. The best part of the platform is how easy to use and intuitive it is. Our staff doesn't have to spend time figuring out how to program or customize things, it's simple and lets them get their work done. We can't say enough good things about the level of support CloudLex provides. Whenever we need our staff can email or call and get the assistance they need. That's no longer a given in today's world, so thank you CloudLex! #### Cons The product gets better and better every month. They have been open to hearing feedback and suggestions, which I like. --- ### Excellent product and customer service - Overall rating: 5/5 - Reviewer: Mark S. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered The customer service is excellent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Clouldex has allowed my staff to integrate our cases into one system. Clouldex has afforded us the opportunity to minimize the time it takes to complete tasks. I highly recommend it. #### Cons There is nothing I dislike about Cloudlex. #### Reasons for choosing CloudLex The function to generate documents is bar none the best I have seen. --- ### We have been using CloudLex for 3 years now. When I started my practice, I was looking for something - Overall rating: 5/5 - Reviewer: Boris R. - Verified reviewer: Yes - Industry: Legal Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have been using CloudLex for 3 years now. When I started my practice, I was looking for something that was cutting edge, but would be something that me and my staff could easily adopt. Since starting we have added additional paralegals and support staff and they have taken to the platform seamlessly. It allows me to have a birds eye view of my practice, while enabling me to work my cases efficiently. I couldn't be happier with the decision we made. Thank you CloudLex! #### Cons We haven't come across any yet!!!!!!!!!! --- ### Great product, better customer support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This software is great for personal injury lawyers, it has everything you need to manage your cases with your staff from start to finish. Customer support is top notch #### Cons Could be integrated with other software more --- ### Easy to use with high tech tools. - Overall rating: 5/5 - Reviewer: Anthony C. - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very easy to use. I am at the age where I think I know how to use programs but I often realize I have no clue! Cloudlex is super easy. When I first started using I could not believe how easy it was to use. At my old firm we needed a full day of training on their case management software and we were still confused. With CloudLex training takes a few minutes. Another pro is the customer service. Simply amazing. The few times I had a question I called one of there rep and he would call me back right away. Very refreshing . #### Cons At first some features were limited. I had access to more features with the other programs. I notice that Cloudlex has been implementing newer features with time. It is exciting when I get an update and see what new "toys" I have. Now most of the features are on par with the other programs. --- ### I've had cloudlex for almost a year and have been very happy with the product. - Overall rating: 5/5 - Reviewer: MICHAEL C. - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered I was able to organize information in order to properly manage my law firm. I run all sorts of reports for different types of information. My team is able to handle about 40% more cases than our previous software since we are able to organize and manage the documents and automate our internal processes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software creates very detailed categories for which you are easily able to organize information and run reports to manage your law firm in an efficient and effective manner. It is specifically tailored for personal injury law firms. It took a couple of months to get acclimated to the software, but once we did, we realized it is light years beyond other softwares that we used. Highly recommended for managing partners and attorneys looking to organize and grow their practice. #### Cons The iphone app is not up to speed yet. You can only perform basic functions and view certain information on the app. But they are working on it and will soon make the app as functional as the website. --- ### It does everything that I need and it does it easily/intuitively. Excellent support, easy to learn. - Overall rating: 5/5 - Reviewer: Daniel H. - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered No more lost documents, nervous questions like "Have we checked the statute?" Easy to collaborate and communicate with the team. It also imposes responsibility on team members because it requires feedback and updating of tasks. Very well thought out program. It is important to understand that when you call or email for support, you are talking to very high level people. You have a very high level of confidence in the Cloudlex group as you interact. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1. Notice of critical dates are easily entered, pop up as needed, populate to calendar and give notification to necessary staff. This is great redundancy for critical tasks and it is easy to input. 2. The tracking of expenses, settlement offers and easy report generation is very useful. 3. The document storage with Dropbox backup is excellent. 4. It is truly a comprehensive solution that encourages team work and proper supervision of team members. It feels quick and clean to use both in terms of actual speed and the user interface as well. #### Cons It would be nice to create custom fields suited to my individual practice but there are technical barriers to this. Also, I don't want to be the Sorcerer's Apprentice - I get this bright idea about how to set up fields, do it and then realize that I didn't quite plan it right. --- ### all of what I need, none of what I do not need. Perfect tool for law firm efficiency! - Overall rating: 5/5 - Reviewer: richard j. - Product usage: Used daily for less than 12 months - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered streamlined my law firm's case processing; my cases move faster and more efficiently towards resolution; increased office productivity due to the great tasking functions and task tracking; no program downtime; accessible anywhere, which has inspired some of my staff to increase work time; eliminated my staff doing duplicate work. also much cheaper than my prior software so I saved money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros web based; great tasking functions; no downtime; super easy learning curve; on the spot support on demand; always improving; geared specifically for plaintiff personal injury; easy reporting functions; no clutter from functions i would never use in my practice. #### Cons not really a function of the cloudlex program, but, i wish there were better internet connections in the courthouses in ny city and long island to make better use of my waiting time there. --- ### Cloudlex Has Helped My Law Practice - Overall rating: 5/5 - Reviewer: Alyce W. - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered This is a must have for all plaintiff personal injury lawyers #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Cloud-based with free support, no more calls to hourly rate support! It is multi-functional and helps me track my cases in so many ways. One of my favorite functions is the welcome screen where I can see how many cases I have signed up each month. #### Cons I wish there was a way to do a file review without having to keep returning to the top of the list after opening a case and having to scroll down again. They will probably fix this after reading this reviewing as they are constantly upgrading the product. --- ### The future of Cloud Based Case Management for Plaintiffs - Overall rating: 5/5 - Reviewer: Adam B. - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered Our office was still using mainly paper before. As Im slowly getting Cloudlex implemented in all our cases, everyone in the office is seeing just how much more efficient it is and the brilliance in having 1 place to manage all of your cases and information. I cannot wait until we are using all the features Cloudlex offers and are fully optimized. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The simplicity and how it exactly configured for plaintiff's practice. I also like how they're constantly listening to feedback and making improvements. #### Cons The media management for photos/videos/audio could be improved. --- ### I've been blown away by CloudLex's ease of use and functionality! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Law Practice - Product usage: Used daily for less than 6 months - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered Better task management and internal communication. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Recent Activities ticker feed, Sidebar for internal communication, and tasks/workflow creating. I also love all the extra support that is included! #### Cons I dont have any cons to this software so far. It's beyond met my expectations and I can't wait to get the whole firm involved in the implementation. --- ### Better than advertised - Overall rating: 5/5 - Reviewer: Jason M. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We were having real difficulties with another provider and a colleague of mine from a neighboring jurisdiction recommended I look at CloudLex. Interestingly he moved over from the same vendor as we did. The transition has been smooth, the product has been as advertised but the service is far superior to what I had become accustomed to. Great product, amazing service #### Cons So far haven’t found any, but that doesn’t mean it’s perfect, we just haven’t found any. #### Reasons for switching to CloudLex Other product suffered external attacks and made our use difficult ## More reviews [Next reviews](https://www.softwareadvice.com/legal/cloudlex-profile/reviews/?page=2) --- CloudLex Reviews, Pros and Cons - 2026 Software Advice