--- title: "CloudLex Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of CloudLex. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if CloudLex is a good fit for you!" source_url: "https://www.softwareadvice.com/legal/cloudlex-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Legal Case Management Software](https://www.softwareadvice.com/legal/) / [CloudLex](https://www.softwareadvice.com/legal/cloudlex-profile/) / CloudLex Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/legal/cloudlex-profile/) Reviews [Alternatives](https://www.softwareadvice.com/legal/cloudlex-profile/alternatives/) # CloudLex User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 77 ### Secondary ratings - Ease of use: 4.9/5 - Customer support: 4.9/5 - Value for money: 4.9/5 - Functionality: 4.8/5 ### Rating distribution - 5 stars: 68 reviews (88%) - 4 stars: 6 reviews (8%) - 3 stars: 3 reviews (4%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - It has streamlined our workflow and made client management much easier by keeping communication, documents, and deadlines organized in one place. - It has streamlined our workflow and made client management much easier by keeping communication, documents, and deadlines organized in one place." - What I love most is how seamlessly CloudLex integrates communication, document storage, and task management all in one place. ### Most mentioned cons - I think a feature that is missing in the notes section is the ability to pin important notes or in the alternative, put notes into different categories. - Also, using an iPad requires accessing it through a browser since there is no dedicated app, which is inconvenient. - The color scheme of the interface (dark blue and grey) is boring. But that's hardly an issue. ## CloudLex customer reviews Showing reviews 1-25 of 77 (page 1). ### Cloudlexreviews - Overall rating: 5/5 - Reviewer: Bhawna D. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with CloudLex was positive. It provided useful tools for organizing case information, documents, communication, and workflows in one place. While some features took time to learn, it was generally convenient and effective for managing day-to-day tasks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about CloudLex was its user-friendly interface and centralized approach to managing information. It made it easier to organize case details, documents, communication, and workflows in one place. #### Cons One downside of CloudLex is that some features can take time to learn and navigate. The platform can also feel a little complex when managing large amounts of information or working with multiple cases at once. --- ### User-Friendly and Built for PI Attorneys - Overall rating: 5/5 - Reviewer: Erika V G. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered We love CloudLex. We have been users of CloudLex since 2020. It’s streamlined our entire personal injury practice and made case management so much more efficient. CloudLex has been a game changer for our firm. We love how intuitive it is and how every feature is tailored to personal injury work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Extremely user-friendly and built specifically for personal injury firms, everything from intake to settlement is streamlined and intuitive. #### Cons The mobile app could be a bit more robust, but the desktop version is excellent and we’re confident continued improvements are on the way. #### Reasons for choosing CloudLex Personal injury law specific. and user friendly #### Reasons for switching to CloudLex too complicated not personal injury law specific #### Vendor response Hi Erika, Thank you for sharing your experience! We’re so glad to know CloudLex has helped simplify and strengthen your personal injury practice. We appreciate your feedback on our mobile apps and are actively enhancing them to deliver the same powerful CloudLex experience on the go. Your trust and support mean a lot to us, and we’re excited to continue providing features that make managing your cases even easier. Replied November 2025 --- ### CloudLex Review - Overall rating: 3/5 - Reviewer: Chelsee I. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Its a working progress and we are willing to assist in feedback as best as we can, based on how our law firm utilizes the system. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros Accessibility to the program itself is convenient; support team's attention to ticket items; copying/moving of documents from one case to another; #### Cons -Lots of features need to be updated or created (PDF Editor, Texting, LexSign, QB online connection, E-Fax, etc.) -Need consolidation of certain tabs rather than having to input same information in multiple areas -Downloading then re-uploading is time consuming -Would like to have the ability to upload/adjust templates #### Reasons for choosing CloudLex There were a few other products the owner had considered prior to retaining CloudLex #### Reasons for switching to CloudLex Needles online program was not of interest to owners #### Vendor response Hi Chelsee, Thank you so much for your thoughtful review and for being willing to share feedback based on how your firm uses CloudLex—we truly value that partnership approach. We're glad to hear you find CloudLex accessible and appreciate the attention from our support team. Our goal has always been to make the platform intuitive and reliable, so it’s great to see those efforts reflected in your experience. Regarding your suggestions: Feature Enhancements: Many of the tools you mentioned (LexSign, QuickBooks Online) are already integrated or built in, and we release improvements every sprint. We always welcome your feedback. Tab Consolidation: We are continuously refining the UI, with some improvements already in place, like the Matter/Intake overview and Insights, to help streamline information. Document Handling: No need to download and re-upload—just open, edit, and save files directly in CloudLex with Ctrl+S. Templates: You can create your document templates or choose from our Replied September 2025 --- ### Firm Administrator - Overall rating: 5/5 - Reviewer: Lorna E. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered CloudLex is an outstanding law firm case management platform that truly delivers on its promises. The software is intuitive and user-friendly, eliminating guesswork while streamlining daily operations across all areas of practice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A key strength of CloudLex is its commitment to continual improvement. The platform is consistently updated to stay aligned with the evolving needs of law firms. It’s also cost-effective without compromising quality, providing excellent value compared to other options on the market. Exporting files and information is a straightforward and efficient process, further enhancing productivity. CloudLex is a reliable, efficient, and forward-thinking solution for law firms in need of comprehensive case management software. #### Cons Duplicate files are sometimes created with the Dropbox add-in. The problem can be easily alleviated by ensuring the matter name is correct during the migration process and does not require editing. #### Reasons for choosing CloudLex Cloudlex was straightforward and easy to use, with no guesswork. The options were endless, and the training and onboarding were easy as it seemed CloudLex had thought of everything before we could ask. #### Reasons for switching to CloudLex Difficult to use and not the proper software for the firm. #### Vendor response Hi Lorna, Thank you for your thoughtful review. We’re glad CloudLex has proven to be a reliable and intuitive solution for your firm and that our regular updates continue to provide value. Your feedback helps us stay focused and motivated. Replied September 2025 --- ### P.I. Attorneys - DO NOT HESTITATE! - Overall rating: 5/5 - Reviewer: Peter M. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EXCELLENT. Customer service and support are top notch in comparison to other CMS software companies. The program itself is very good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros very easy to use, yet maintains robust features for a full personal injury practice. Great for template generation, texting clients, keeping tracking of statute dates, and streamlining your office for a personal injury practice. #### Cons N/A - waiting for A.I. integration. The product is great without any flaws really. I think the status and substates are a little too much but now you can hide what you do not use. #### Reasons for choosing CloudLex Cloudlex was more robust than case peer and newer aged then smart advocate. Happy Medium. #### Reasons for switching to CloudLex Filevine was terrible product, way to complicated to use and customize, and they offered ZERO customer support. #### Vendor response Hi Peter, Thank you for the fantastic review! We're excited to hear that CloudLex has been a strong fit for your personal injury practice—and especially grateful for your kind words about our customer support and robust features like template generation, texting, and statute tracking. We hear you on the AI front—Lexee, our upcoming AI services, is on the way! If you haven’t already, you can join the waitlist and explore more here: cloudlex.com/lexee Also, glad you're making use of the ability to hide unused status/substates—your feedback is spot-on and always appreciated! Thanks again for being part of the CloudLex community. Replied September 2025 --- ### The Ultimate Tool for Law Firm Management - Overall rating: 5/5 - Reviewer: May B. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love CloudLex! It provides incredible value for money and is very easy to use. The app is detailed and user-friendly, making task management, document management, and team collaboration seamless. It keeps our firm organized, saves time, and makes handling cases much more efficient. Everything we need is in one place, and the integrations with Outlook, Gmail, and Word make it even more convenient. It’s clear that CloudLex was built with law firms in mind, and it has made a huge difference in our day-to-day operations. #### Cons Honestly, I don’t have any major complaints. The only minor challenge is that because CloudLex is very detailed, it takes some time and practice to get fully familiar with all the features. Exploring the app and using it regularly helps, and nothing is impossible to learn. Overall, the learning curve is completely worth it for the amount of efficiency, organization, and functionality it provides. #### Vendor response Hi May, Thank you for sharing your experience with CloudLex. We’re glad to hear that features like task management, document management, and collaboration are helping your firm stay organized and efficient. Your note is a great reminder that exploring the platform unlocks even more value over time. Thank you again for your feedback and for being part of the CloudLex community. Replied December 2025 --- ### My top recommendation. - Overall rating: 5/5 - Reviewer: Melanie A. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Great. I recommend it to every law office. Not only is it reliable but has everything we need in one site, but the customer service is also quick and efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy and stream-less platform to use. It’s self explanatory, making my work to be the most efficient as possible. I love being able to upload documents and have it link to companion cases. Beats lex PI any day. #### Cons Sometimes it lags. It would be nice if I could link insurance information and all parties to companion cases. #### Vendor response Thank you so much, Melanie, for sharing your positive experience with CloudLex! We’re thrilled to hear that the platform provides an easy and seamless personal injury case management experience. We also appreciate your highlighting the value of uploading and linking documents to companion cases. Thank you as well for sharing your insights, and we welcome your suggestions as we continue improving the platform. We’re glad to be your reliable, all-in-one solution, and we’re happy to hear our customer service continues to meet your needs. Thank you again for your recommendation! Replied November 2025 --- ### AMAZING FRIENDLY system for PI Cases - Overall rating: 5/5 - Reviewer: Alba Clarisa M. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros CloudLex has truly simplified my daily workflow. As a legal assitant, I handle dozens of cases, records and other type of documents, and deadlines every week, and CloudLex makes it all so easy to manage. The platform is incredibly user-friendly(which i LOVE) and intuitive. What I love most is how seamlessly CloudLex integrates communication, document storage, and task management all in one place. I no longer have to jump between multiple programs to find what I need, it’s all there, clearly labeled and accessible anytime. It has also made team collaboration so much smoother. Everyone stays updated in real time, and I can easily see what stage each case is in, which saves me hours of follow-up emails and confusion. Overall, CloudLex has made my job faster, easier, and more organized. I highly recommend it to any law firm looking for an efficient and reliable case management system that actually understands how legal teams work. #### Cons So far there is nothing i dislike about it, like i mentioned above, its a very friendly/easy to use software #### Vendor response Hi Alba, Thanks for sharing your experience! It’s great to know CloudLex is simplifying communication, document storage, task tracking, team collaboration, and more—all while helping your firm stay efficient from a unified platform built for personal injury law firms in the U.S. Replied November 2025 --- ### Excellent client management software for PI firms. - Overall rating: 5/5 - Reviewer: Celina C. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Cloudlex is a highly effective solution for personal injury law firms looking for specialized client-case management system. We get ongoing development and improvements on call, they provide training on every single aspect as well. It really provides with an all in one document solution to our firm. #### Cons So far, I've had no issues with it, nothing to not like. It is maybe not cost efficient for very small firms, but definitely a great investment if you are looking to grow and have an effective program to do so. #### Vendor response Hi Celina, Thank you for the great feedback! We’re delighted to hear that CloudLex is helping make case management easier for your team. We appreciate you being with us and look forward to continuing to support your success! Replied November 2025 --- ### We love CloudLex. We have been users of CloudLex since 2020. It’s streamlined our entire personal injury practice and made case managmnt - Overall rating: 5/5 - Reviewer: Mehar S. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered CloudLex is an outstanding law firm case management platform that truly delivers on its promises. The software is intuitive and user-friendly, eliminating guesswork while streamlining daily operations across all areas of practice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Pros "It has streamlined our workflow and made client management much easier by keeping communication, documents, and deadlines organized in one place." "What I love most is how seamlessly CloudLex integrates communication, document storage, and task management all in one place." "Everyone stays updated in real time, and I can easily see what stage each case is in, which saves me hours of follow-up emails and con #### Cons Cons "I think a feature that is missing in the notes section is the ability to pin important notes or in the alternative, put notes into different categories." "Also, using an iPad requires accessing it through a browser since there is no dedicated app, which is inconvenient." --- ### Cloudlex Appreciation - Overall rating: 5/5 - Reviewer: Jasmine A. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Whenever I have an issue, I am directed to my account manager [sensitive content hidden] and she helps solve all my problems #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to organize client files It is easy to contact clients It is east to set reminders of important appointments #### Cons Sometimes there are little glitches and it freezes, but it is only for a couple of seconds and it works again #### Vendor response Hi Jasmine, Thank you for your review! We’re glad CloudLex helps you stay organized and connected with clients. We appreciate your feedback and are always working to improve. It’s wonderful to hear our team has been helpful whenever you need support. Thanks for being a valued user! Replied October 2025 --- ### Easy and manageable - Overall rating: 5/5 - Reviewer: Evelyn N. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, cloudlex is amazing because cases are very organized and manageable. I think it has supported the firm’s ability to grow #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how easy it is to use. I also like how organized the documents are and how manageable the features are. #### Cons I don’t like the fact that I cannot link specific information for companion cases, such as insurance #### Vendor response Thank you for the wonderful feedback! We're thrilled CloudLex is helping you stay organized and support your firm's growth. We appreciate your insights and welcome your suggestions as we continue improving the platform. Thank you for being a CloudLex partner! Replied October 2025 --- ### Assisatnt Manager - Overall rating: 4/5 - Reviewer: Emily S. - Verified reviewer: Yes - Industry: Farming - Company size: 2-10 employees - Product usage: Used weekly for free trial - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Over all this is a good product for firm management and I liked the product enough if there are some adjustments made #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I liked the ease of use as well as the management features and learning curve for the user. It was easy to use for the most part #### Cons There are many reasons why I least like this product. I feel the client manger was not getting the value for you money --- ### Cloudlex: great software, amazing customer service, best case management platform hands down. - Overall rating: 5/5 - Reviewer: Mark R. - Product usage: Used daily for less than 12 months - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered Cloudlex has increased our firm's efficiency and ability to draft, share, and maintain files over our old case management system. More importantly, it has helped to dig into the cases deeper and more thoroughly than other platforms because of the system for plugging in case information and document management. Complying with statutes, court deadlines, and other time sensitive things has become way easier since using Cloudlex. It has reduced the potential for malpractice in more ways than one. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Unlike most case management softwares that require documents to be placed into folders and sub-folders, Cloudlex allows you to categorize and tag everything to find it faster than all other platforms. You can find any document, photo, case detail, and anything you upload to Cloudlex by simply running a search for it in the search bar or going to a matter and quickly filtering for what you need. One feature that no other software except Cloudlex has is the ability to calendar for notices of claim. Most other platforms only allowed for calculation of statutes of limitation. Cloudlex has a "Lifecycle" which allows users to easily see motions that have been filed by both parties, the due date of responsive pleadings, and the status of the motion. Whether you were recently assigned to the case or haven't opened it in a while, this feature is great for quickly looking at the status of any pending motion or to see what has happened previously. Another amazing feature of Cloudlex is the "Workflow" which enables users to create a to-do list for any case to reduce confusion of what needs to be accomplished on any case. Finally, the extensions and plugins that Cloudlex has with Microsoft Office products are great! You can upload the newest draft or document to Cloudlex directly from your Word document and you can send emails in Outlook that will be saved in Cloudlex. It is a fantastic platform to manage your case from start to finish! #### Cons If you like to use the archaic document management style of folders and sub-folders, Cloudlex may not fit your needs or may be difficult to learn how to use Cloudlex quickly. --- ### Amazing and intuitive platform. The Ipad of Personal Injury practice management. - Overall rating: 5/5 - Reviewer: Daniel S. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered Centralizing your platform and data is integral to employees using and implementing the tools Cloudlex makes available. Get your employees on board, document your workflows, and enjoy the benefits once Cloudlex's efficient data entry reporting machine is put to work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Document management functions are top notch. Specific reporting to personal injury metrics is huge and appreciated. Please develop more custom fields though! #### Cons Not something we don't like, rather something we are waiting for. Clean Calendar Rules integration with personal Outlook calendar sync for 2022 please! --- ### Best Cloud Base Software for Personal Injury Attorneys - Overall rating: 5/5 - Reviewer: Barry A. - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered Very very good. Very optimistic about a long term relationship. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1. Cloudlex thought through a particular aspect of PI practice that does not appear to be considered in any other legal management system: The unification of documents (medical, wages, damages etc.) with data about those documents with the corresponding ability to index the documents in the context of the data. This provides for top notch organization and data management. 2. The merge document tool is solid. I appreciate the fact that the tool is native to the system and requires no integration on the part of the user. It is simply part of the system. In general, this is a highlight of Cloudlex. I look forward to development of the tool including additional delivery methods and ability to merge as a PDF, but I suspect that is only a matter of time. 3. Customer service is the best I have seen (and I have tried 3 other cloudbased systems) 4. The vision of cloudlex to include an integrated intake app, referral network and client communicator will enhance the system. Again, the developers desire to develop these items natively is commendable. #### Cons 1. Could use the ability to have at least a few custom data fields although, I understand the theory behind this limitation. 2. Coming from a Salesforce Environment, I do miss the ability to trigger a work flow with particular actions and events rather than having to activate the workflows separately. --- ### Highly recommend this software! - Overall rating: 5/5 - Reviewer: Bradley S. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, specifically engineered for personal injury law. #### Cons Could use more automation in data entry/templates as well as more intergration/customization with other thir party apps/software. --- ### Easy to use with high tech tools. - Overall rating: 5/5 - Reviewer: Anthony C. - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very easy to use. I am at the age where I think I know how to use programs but I often realize I have no clue! Cloudlex is super easy. When I first started using I could not believe how easy it was to use. At my old firm we needed a full day of training on their case management software and we were still confused. With CloudLex training takes a few minutes. Another pro is the customer service. Simply amazing. The few times I had a question I called one of there rep and he would call me back right away. Very refreshing . #### Cons At first some features were limited. I had access to more features with the other programs. I notice that Cloudlex has been implementing newer features with time. It is exciting when I get an update and see what new "toys" I have. Now most of the features are on par with the other programs. --- ### I've had cloudlex for almost a year and have been very happy with the product. - Overall rating: 5/5 - Reviewer: MICHAEL C. - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered I was able to organize information in order to properly manage my law firm. I run all sorts of reports for different types of information. My team is able to handle about 40% more cases than our previous software since we are able to organize and manage the documents and automate our internal processes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software creates very detailed categories for which you are easily able to organize information and run reports to manage your law firm in an efficient and effective manner. It is specifically tailored for personal injury law firms. It took a couple of months to get acclimated to the software, but once we did, we realized it is light years beyond other softwares that we used. Highly recommended for managing partners and attorneys looking to organize and grow their practice. #### Cons The iphone app is not up to speed yet. You can only perform basic functions and view certain information on the app. But they are working on it and will soon make the app as functional as the website. --- ### It does everything that I need and it does it easily/intuitively. Excellent support, easy to learn. - Overall rating: 5/5 - Reviewer: Daniel H. - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered No more lost documents, nervous questions like "Have we checked the statute?" Easy to collaborate and communicate with the team. It also imposes responsibility on team members because it requires feedback and updating of tasks. Very well thought out program. It is important to understand that when you call or email for support, you are talking to very high level people. You have a very high level of confidence in the Cloudlex group as you interact. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1. Notice of critical dates are easily entered, pop up as needed, populate to calendar and give notification to necessary staff. This is great redundancy for critical tasks and it is easy to input. 2. The tracking of expenses, settlement offers and easy report generation is very useful. 3. The document storage with Dropbox backup is excellent. 4. It is truly a comprehensive solution that encourages team work and proper supervision of team members. It feels quick and clean to use both in terms of actual speed and the user interface as well. #### Cons It would be nice to create custom fields suited to my individual practice but there are technical barriers to this. Also, I don't want to be the Sorcerer's Apprentice - I get this bright idea about how to set up fields, do it and then realize that I didn't quite plan it right. --- ### all of what I need, none of what I do not need. Perfect tool for law firm efficiency! - Overall rating: 5/5 - Reviewer: richard j. - Product usage: Used daily for less than 12 months - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered streamlined my law firm's case processing; my cases move faster and more efficiently towards resolution; increased office productivity due to the great tasking functions and task tracking; no program downtime; accessible anywhere, which has inspired some of my staff to increase work time; eliminated my staff doing duplicate work. also much cheaper than my prior software so I saved money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros web based; great tasking functions; no downtime; super easy learning curve; on the spot support on demand; always improving; geared specifically for plaintiff personal injury; easy reporting functions; no clutter from functions i would never use in my practice. #### Cons not really a function of the cloudlex program, but, i wish there were better internet connections in the courthouses in ny city and long island to make better use of my waiting time there. --- ### Cloudlex Has Helped My Law Practice - Overall rating: 5/5 - Reviewer: Alyce W. - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered This is a must have for all plaintiff personal injury lawyers #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Cloud-based with free support, no more calls to hourly rate support! It is multi-functional and helps me track my cases in so many ways. One of my favorite functions is the welcome screen where I can see how many cases I have signed up each month. #### Cons I wish there was a way to do a file review without having to keep returning to the top of the list after opening a case and having to scroll down again. They will probably fix this after reading this reviewing as they are constantly upgrading the product. --- ### The future of Cloud Based Case Management for Plaintiffs - Overall rating: 5/5 - Reviewer: Adam B. - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered Our office was still using mainly paper before. As Im slowly getting Cloudlex implemented in all our cases, everyone in the office is seeing just how much more efficient it is and the brilliance in having 1 place to manage all of your cases and information. I cannot wait until we are using all the features Cloudlex offers and are fully optimized. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The simplicity and how it exactly configured for plaintiff's practice. I also like how they're constantly listening to feedback and making improvements. #### Cons The media management for photos/videos/audio could be improved. --- ### I've been blown away by CloudLex's ease of use and functionality! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Law Practice - Product usage: Used daily for less than 6 months - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered Better task management and internal communication. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Recent Activities ticker feed, Sidebar for internal communication, and tasks/workflow creating. I also love all the extra support that is included! #### Cons I dont have any cons to this software so far. It's beyond met my expectations and I can't wait to get the whole firm involved in the implementation. --- ### Better than advertised - Overall rating: 5/5 - Reviewer: Jason M. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We were having real difficulties with another provider and a colleague of mine from a neighboring jurisdiction recommended I look at CloudLex. Interestingly he moved over from the same vendor as we did. The transition has been smooth, the product has been as advertised but the service is far superior to what I had become accustomed to. Great product, amazing service #### Cons So far haven’t found any, but that doesn’t mean it’s perfect, we just haven’t found any. #### Reasons for switching to CloudLex Other product suffered external attacks and made our use difficult ## More reviews [Next reviews](https://www.softwareadvice.com/legal/cloudlex-profile/reviews/?page=2) --- CloudLex Reviews, Pros and Cons - 2026 Software Advice