I gladly encourage all attorneys I know to use eiAir for the immigration client Management. It is the best software available, highly customizable, great integration with QuickBooks online, and the ability to send SMS to texts to clients. The team is highly responsive to myself and my staff with any questions.

The QuickBooks synchronization, client logs and customizable reporting relying on custom client and case fields.

The lack of integration with Google contacts and calendar. I want a more robust calendar Integration with Google including all sub-calendars not just the main calendar.

My overall experience thus far has been an excellent one, especially with Customer Support, definitely value for money and well worth the price. Also, there are so many added features like word processing and PDF editing embedded in the form process that you can do everything under one umbrella and not have to download and edit externally. Contact options; phone call, email, and support link in the program, all options are always answered in a very almost immediate manner which reduces wait time for resolutions.

The best part is the ease with which we were able to transition from another system that we were testing and also our in-house system. The training team was very informed and literally could answer all our questions, the training was very in-depth to ensure we could start using the product immediately. Thumbs up to the Customer & Tech Support teams, they respond almost immediately to queries and if an email or text is still not clear someone will walk you through the process over the phone until it is resolved; that surpassed my expectations.

I am not so keen on doing any of the setup and mapping, and I wish they would do it for us, that is a bit time-consuming and also makes you feel like having to learn SQL.

Overall, it's a good software to use if you're a small to medium size firm. The price is fair for what it has to offer and they do continue to add updates and features that we find useful.

The software is very easy to use, easy to set up new users, and all around user friendly.

The questionnaires are extremely limited. If you practice Removal Defense (immigration) you know the lengthy forms one needs to complete (i.e. I-589, 42B/42A forms) and no questionnaire provided allows you to complete these.

Great. Anytime I have a problem I email my rep [sensitive content hidden] and within minutes she either fixes it or has someone calling me to get it fixed.

How easy it is to learn and access from anywhere, even my phone while I’m in traffic.

Forms, notes, billing, tracker, notification, and priority date emails when an I-130 is current.

Great customer service! The trainings are extremely valuable and in each one hour session I learnt so much. Clients also have an easy time filing out the questionnaires and using the software.

I like how the company is very open to the clients and making improvements. Over the approx 3 years that I have been using this product, I have been happy to see how many changes have been made. It was user friendly from the beginning but they keep making improvements to save you more and more time and streamline processes.

My only issue with the software is that our law firm deals with other fields besides for US immigration. It means that I can't have those cases in eimmigration. This is the same issue I would have with any immigration software so I can't complain

It has been excellent, they have a great customer service, they are always willing to help you by walking you through the process, or sharing self guiding videos, trainings, etc. As a non profit it has help me to generate reports in a shorter amount of time, that other wise will take forever to do it through Excel.

That is adaptable, it allows the organization to build their own custom fields, reports, notifications type, etc.

Really, nothing so far eImmigration has being a reliable tool for our Legal Department.

I depend on this system 100%. They have helped me grow my business exponentially.

The system is easy to use. Additionally, if you don't know how to do something, their support team is the best. They are very responsive.

I wish they had more integrations with other systems I use. Like to see what a client's balance due is from Quickbooks.

This is a great product, and you offer very friendly and efficient customer service as well. You can count on my law practice continuing to work with you; just keep up doing your thing. Constant updates, and great customer service are key; you are doing great.

This is a great product, and you offer very friendly and efficient customer service as well.

I honestly do not see any cons. Our experience with you throughout the years has been superb.

Great. I have no complaints. Thank you!

Friendly and helpful customer service. Thank you!

Nothing. I like everything about it. Thanks!

Easy to use, comprehensive, great tech support.

I would like all users to see all parts of a case without being a case worker. If I add as case worker, then I can’t prepare accurate case lists.

We have used this service since 2014, and we are very satisfied with the system and the customer service it offers.

All the tools that it offers to keep the files updated, and the accessibility of the system at any time.

In the payment part, customers should have access to use other credit card services, more flexibility for the user to select the provider of this service.

our firm has been using eimmigration for over 10 years and we are very satisfied with the service and quality we are receiving

it's easy and friendly use of the forms and software

there is none that i can think of. Although there has been times that other providers attempted to gain our office.

10 out of 10.

Since it is online based, I can work anywhere and access the software. It helped me a lot especially during the COVID-19 period because I was able to work away from the office.

I do not have any complaint. It is a great product.

Fantastic database for my 25+ year practice.

Forms creation; case management; ticklers and great client support.

the questionnaires are sometimes cumbersome

Our team operates within a walk-in immigrant and refugee center in Cleveland, Ohio. We were overwhelmed with the number of tasks we had to do to prepare applications - manually entering client data that was written on paper questionnaires, keeping case notes in docs, tracking reminders with a calendar, crunching numbers for grants with spreadsheets. Our team was drowning in our to-do list.We had heard about different case management software. But we also heard about the expense. We were hesitant to give them a shot. Then, I heard about eImmigration. I was intrigued when I heard there was a flat yearly rate, not a charge per case. After learning about the offered services I thought it was too good to be true. But after our consultation, I was sold!eImmigration has helped us level-up our practice in ways I did not think was possible. Customizing the questionnaires to focus only on the questions and data we need has made our clients, many with low computer literacy skills, much more comfortable and confident. This has in turn taken a large burden off our staff, allowing them to focus on other needs. As a result, we are now working more efficiently on a higher number of cases, in a faster amount of time, than ever before.Thank you for making a product that is affordable and reliable. I would recommend eImmigration to anyone looking to level-up their practice. Thank you!

I cannot think of anything I would change about eImmigration.

I've used Eimmigration for over a decade and it's been a critical part of my success as a practitioner and as a manager. From completing immigration forms to running complex reports on thousands of clients and cases, Eimmigration has been the right solution for me no matter the size or complexity of my immigration practice. It was the right option as a young startup, and as my practice grew so did our use of Eimmigration.

Eimmigration saves time by storing all my clients' information in one place, so that I can easily transfer it to one or multiple forms without constantly re-entering the same data. With questionnaires and intake forms, my client can provide information and documents through a secure client portal that I can review and incorporate into their profile. Whether I am traveling, at home or at my office, Eimmigration is ready to do business whenever or wherever I am.

Due to the high level of customization available with Eimmigration, users must invest time in setting up, learning and training staff on the software. Most practitioners have been trained on filling out forms directly, therefore one must exercise discipline in learning how the software works and, therefore, how to make the most of its time-saving and powerful features.

Our experience has been very positive. We have been able to work with Cerenade to customize the system to work very well for us.

The case management platform is very intuitive and easy to use. We've been able to customize it to meet most of our data tracking and reporting needs using Custom Fields. We have even been able to customize it to meet tracking needs for non-legal supportive services, like social work case management. Where the existing platform lacks a feature that we need, we have generally been able to work with Cerenade's developers to have the feature created or find another workaround.

The time keeping feature has limited options. We would like to be able to send a single time entry to multiple client profiles and delete or edit erroneous entries. We've also wished there were a way to hide or disable the many fields we've decided not to use in different areas of the platform, in order to minimize confusion and fatigue for staff.

Cerenade has so many features for me to enumerate in my review, and I have not yet used all of them as some are beyond what I need in my practice. For the features and how to use them, you can access their website and schedule a free demonstration to learn more about it and how the Cerenade team can tailor the software to your needs depending on the characteristics of your cases and clients. In addition, Cerenade keeps a youtube channel where you access general and specific instructions videos to learn more about a feature you want to use.The main reason I decided to use Cerenade is the ability to automatically generate immigration forms for my cases independently of how many forms and beneficiaries I must add to an immigration case. This feature made my practice much more productive, saving an enormous amount of time that was used before for compiling and reviewing the information in each form separately.If you value your time as I do mine, the second most important feature, in my opinion, is the ability to have clients answer electronic questionnaires in their native language. Once the clients complete their questionnaires, the information is automatically transferred to the platform in English and to the forms directly within the software. The clients can also upload their documents in the same manner instead of sending them to you via email; this feature will save you the time you might be using to upload documents to the clients’ files.

I like the way the software saves me time with the immigration forms and the way I keep track of cases and clients with remainders directly to my email.

There are no negative remarks, I always had a good experience since my first contact with the sales team.

We transitioned from LawLogix (very expensive) and we have not looked back. It has been 3 years now and we are happy with our decision and we can depend on eImmigration to serve our staff and our clients.

Covers most if not all the bases. Notes, SMS to clients, client portal during COVID was huge and has become part of our SOP, integration with lawpay, and of course all the form preparation.

It still lacks a "docket view" - which I have not seen with any other product either. Docketwise has something close - but its still clunky and not veryuseful You can pull reports in eimmigration to show what cases which associate or paralegal is assigned to, but I think it would be great if all cases assigned to an associate/paralegal would be visible as interactive docket on the home screen/dashboard. This would help with docket / caseload management and prioritizing and scheduling work tasks.

I've been using Cerenade's eIMMIGRATION for years and never looked back. The software is comprehensive and efficient for filing all immigration cases, and you can even e-file all the e-fileable USCIS forms now. They have free and unlimited world-class customer support, great features, and pricing. I switched from Docketwise, which has many glitches, is too expensive, not secure, and charges extra for customer support. The difference is like day and night. I highly recommend eIMMIGRATION if you want data security, excellent feature functionality, best-in-class customer service, and the best value for your money.

eIMMIGRATION has excellent features, is user-friendly, powerful case management, excellent easy to use forms, and has world-class customer support and pricing. Also, allows you to create your own forms. easy to use interface

No complaints on our end. I also am using their platform for case management called eCMS. The interface is great. They also have great tools and tip for personal injury pre-litigation and litigation. They also have all the judicial counsel forms. They also have forms of pleading and practice for products liability. I am hoping for forms for discovery in products liability to be enhanced.

Strengths: Streamlines workflows and improves organization. Features like automation and task management help save time and effort. Provides valuable data for informed decision-making. Potential drawbacks: Might not offer complete flexibility for all user preferences.

eIMMIGRATION's comprehensive suite of features appears to be designed to address the specific needs of immigration professionals, aiming to improve efficiency, enhance collaboration, and promote transparency within their practice.

While eIMMIGRATION offers various features, I find limited flexibility in customizing workflows or specific functionalities to perfectly suit my individual practice preferences. However, eIMMIGRATION team is trying to accommodate more training sessions to help us adopt to the tool.

Overal, our experience with eIMMIGRATION has been fantastic. The software is easy to use and the customization options are essential for our work. In addition, the customer service has been amazing. Whenever questions come up, eIMMIGRATION's customer service team is responsive and helpful.

eIMMIGRATION is great software. One of the main benefits is the ability to customize almost everything. For our office, the ability to customize log types, case processes, and reports is instrumental to our work. We are funded through multiple grants that require diffferent data to report. We are able to customize data fields that we need in order to report. In addition, the case logs are able to be customized to identify the processes throughout the life of a case.

The only adjustment in using the software is learning all of the multiple functions. In addition, now that there is a dashboard, it would be helpful to customize the dashboard to display your personal cases and tasks rather than the entire organization's most recently updated profiles and tasks.

Eimmigration is extremely user friendly! The technical team is always available to answer any questions and we love the ability to generate reports to keep track of our caseload and analyze data. In addition, the pricing is affordable, particularly compared to other providers.

Not applicable! (We love eimmigration!)

Absolutely outstanding company.

I like that I can make the software work for me and my company's needs. The software technicians are terrific.

A few billing features that annoy me, but the customer service, price and overall product usefulness outweighs any inconvenience.

My overall experience has been excellent. I actually began using the software 27 years ago - in 1995 - when it was originally created by [SENSITIVE CONTENT] . I have continued to use it without interruption through its transitions through other publishers, up to and including Cerenade. The Cerenade support and technical teams have been terrific and responsive to my questions and suggestions over the years.

As an immigration lawyer, my practice has extensively involved working with immigration forms - and often updating forms that were originally submitted years before. This software has allowed me to create and update forms in a very seamless and easy way.

It can sometimes be confusing when the Petitioner and Alien sections conflict in completing the forms.