--- title: "eimmigration Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of eimmigration. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if eimmigration is a good fit for you!" source_url: "https://www.softwareadvice.com/legal/eimmigration-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Legal Case Management Software](https://www.softwareadvice.com/legal/) / [eimmigration](https://www.softwareadvice.com/legal/eimmigration-profile/) / eimmigration Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/legal/eimmigration-profile/) Reviews [Alternatives](https://www.softwareadvice.com/legal/eimmigration-profile/alternatives/) # eimmigration User Reviews ## Reviews summary - Overall rating: 5.0/5 - Total reviews: 73 ### Secondary ratings - Ease of use: 4.9/5 - Customer support: 4.9/5 - Value for money: 4.9/5 - Functionality: 4.9/5 ### Rating distribution - 5 stars: 71 reviews (97%) - 4 stars: 2 reviews (3%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - It helps reduce administrative burden by keeping important records organised and accessible. - Also, there are so many added features like word processing and PDF editing embedded in the form process that you can do everything under one umbrella and not have to download and edit externally. - Thumbs up to the Customer & Tech Support teams, they respond almost immediately to queries and if an email or text is still not clear someone will walk you through the process over the phone until it is resolved; that surpassed my expectations. ### Most mentioned cons - I do not like that only one user can log on to an account at the same time; when we hold workshops, for example, we don't have enough accounts for all the staff working. - I would like all users to see all parts of a case without being a case worker. If I add as case worker, then I can’t prepare accurate case lists. - eImmigration does not integrate with Salesforce. ## eimmigration customer reviews Showing reviews 1-25 of 73 (page 1). ### Enhancing Immigration Processes Through Better Workflow Management - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: Self-Employed - Product usage: a free trial · weekly - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with eimmigration has been positive. The platform provides a practical solution for managing immigration-related tasks, client information, and documentation in a structured way. It helps reduce administrative burden by keeping important records organised and accessible. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The biggest advantage of eimmigration is its ability to streamline immigration case management and document organisation. Having client details, case progress, and important files stored in one system makes daily operations more efficient. #### Cons While eimmigration provides many useful features, there are areas where the platform could improve. The initial learning curve can be challenging for new users, especially when exploring advanced features and settings. Some processes may require additional steps compared with simpler systems, which can affect efficiency at first. --- ### Reliable Immigration Software with Strong Customer Support - Overall rating: 5/5 - Reviewer: ROSARIO C. - Industry: Law Practice - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience has been very positive. I receive responses quickly, and the customer service provided is excellent. While the system lacks a built-in CRM, it remains a reliable and efficient tool that supports our day-to-day operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Immigration software is easy to use, intuitive, and very user-friendly. The system is well organized and makes managing cases straightforward, even in a fast-paced environment. It simplifies daily tasks, reduces confusion, and helps keep everything running smoothly. A reliable and practical tool that truly supports the work being done. #### Cons While it does not include a built-in CRM, it remains a practical and reliable tool that supports legal teams effectively. --- ### Fan of eimmigration - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Legal Services - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Very good. Clean, easy to use, and has everything we need. Form filling is crucial to my job, and eimmigration makes it simple to access and fill. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love the layout, it's quite easy to find everything I'm looking for. It is not missing anything in terms of tools, and it generally works very quickly. #### Cons I do not like that only one user can log on to an account at the same time; when we hold workshops, for example, we don't have enough accounts for all the staff working. --- ### Recommended software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Legal Services - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered It is user-friendly, and my overall experience is positive. I am discovering new things all the time that it does that are of benefit to me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to operate. I appreciate how it populates information across the platforms. I like the info on the home page at a glance. #### Cons I wish it would auto-save, it has caught me a few times when the power glitches, and I lose my work. --- ### Useful and easy to use - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Law Practice - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered I like it and find it very useful, you can have all the information in one place, track time spent for each client, follow the procedure and bill. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros You can have a large database with clients and cases and each client can have many cases. Data only needs to be uploaded once which saves a lot of time. Forms autopopulate and you can use it to fill forms online too. #### Cons Sometimes there are mistakes with the populations so you need to review every form filled out. --- ### Great for it's price - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Law Practice - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: October 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, it's a good software to use if you're a small to medium size firm. The price is fair for what it has to offer and they do continue to add updates and features that we find useful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is very easy to use, easy to set up new users, and all around user friendly. #### Cons The questionnaires are extremely limited. If you practice Removal Defense (immigration) you know the lengthy forms one needs to complete (i.e. I-589, 42B/42A forms) and no questionnaire provided allows you to complete these. --- ### eImmigration a robust platform for your growing law practice - Overall rating: 5/5 - Reviewer: Pablo H. - Industry: Law Practice - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been with eImmigration for about 5 years, and we continue to integrate it into our workflows. It has become an excellent tool that provides room for creativity and customization for the way we want to run our practice as we continue to grow and scale. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The fundamentals are solid and easy to use. This includes preparation of all the immigration forms, entering data once and populating all relevant forms. Also, proper logging of case progression. The next is an open environment that can be flexed through all the different aspects of your office management. An example would be the integration with LawPay and invoicing. An advanced feature for those willing to put in the time, is the ability to create custom fields, custom forms and intakes, custom reports, and automations. It is an extremely powerful system that has many layers for those willing to learn. An A+ feature is that eImmigration will schedule time with you to train on these advanced features so you are not left to fend for yourself. Yes, at the end, the people behind the platform is what makes eImmigration special. #### Cons Some of the features are not easily obvious. But it rewards those that are willing to explore and again eImmigration is available to train. --- ### Excellent Customer Service & Tech Support , Ease of setup and functionality - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Legal Services - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience thus far has been an excellent one, especially with Customer Support, definitely value for money and well worth the price. Also, there are so many added features like word processing and PDF editing embedded in the form process that you can do everything under one umbrella and not have to download and edit externally. Contact options; phone call, email, and support link in the program, all options are always answered in a very almost immediate manner which reduces wait time for resolutions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best part is the ease with which we were able to transition from another system that we were testing and also our in-house system. The training team was very informed and literally could answer all our questions, the training was very in-depth to ensure we could start using the product immediately. Thumbs up to the Customer & Tech Support teams, they respond almost immediately to queries and if an email or text is still not clear someone will walk you through the process over the phone until it is resolved; that surpassed my expectations. #### Cons I am not so keen on doing any of the setup and mapping, and I wish they would do it for us, that is a bit time-consuming and also makes you feel like having to learn SQL. --- ### Excellent Case Management System - Overall rating: 5/5 - Reviewer: Monica V. - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: October 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been excellent, they have a great customer service, they are always willing to help you by walking you through the process, or sharing self guiding videos, trainings, etc. As a non profit it has help me to generate reports in a shorter amount of time, that other wise will take forever to do it through Excel. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros That is adaptable, it allows the organization to build their own custom fields, reports, notifications type, etc. #### Cons Really, nothing so far eImmigration has being a reliable tool for our Legal Department. --- ### I love eImmigraionAir by Cerenade. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Law Practice - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: July 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I depend on this system 100%. They have helped me grow my business exponentially. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is easy to use. Additionally, if you don't know how to do something, their support team is the best. They are very responsive. #### Cons I wish they had more integrations with other systems I use. Like to see what a client's balance due is from Quickbooks. --- ### Give it a try - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Law Practice - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Fantastic database for my 25+ year practice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Forms creation; case management; ticklers and great client support. #### Cons the questionnaires are sometimes cumbersome --- ### Excellent product - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Law Practice - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. No issues. Excellent product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s the best in the industry. It is easy to use and the customer service is excellent. I’ve never have had any issues with the product and I must say that it is the best. In fact I’ve told my colleagues to buy this product and they have been very happy with it. #### Cons No negative. Once again the customer service is excellent. The support staff is great and the product is superb. There are absolutely no negatives to this product. --- ### Best system I've ever used! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Legal Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Eimmigration is extremely user friendly! The technical team is always available to answer any questions and we love the ability to generate reports to keep track of our caseload and analyze data. In addition, the pricing is affordable, particularly compared to other providers. #### Cons Not applicable! (We love eimmigration!) --- ### Eimmigration is the Best! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Law Practice - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been nothing short of spectacular. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The modules, the ease of use, the intuitive nature of the product. #### Cons I would like their to be a save button on the bottom of pages as well so you dont have continuously scroll to the top to a page to save a form. --- ### Great soulution for our firm and customer service is top notch! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Law Practice - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use and customization options. I love that it integrates with acuity and that we can hopefully soon implement case assembly features #### Cons Rifling could be improved as well as setting tasks and reminders that email to client and not just case worker --- ### Great Customer Service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Legal Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I find it very user friendly and easy to handle. Also, [sensitive content hidden] customer service is incredible. When we need it she answers us very fast. #### Cons So far we have worked well and I have not found any shortcomings. --- ### No regrets about switching to eIMMIGRATION five years ago. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Legal Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: June 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My favorite part of the database is that it's intuitive and user friendly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This database is user friendly. Easy to set-up, customize and navigate. The company makes periodic improvements to meet the needs of the users. #### Cons In the past, the client's middle name didn't come up on the search menu but the developers have fixed that. --- ### Super Customer Service! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Legal Services - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great. I have no complaints. Thank you! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Friendly and helpful customer service. Thank you! #### Cons Nothing. I like everything about it. Thanks! --- ### Greatest Customer Service and Ease of Use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Law Practice - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: June 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and having quick, simple and clear customer service #### Cons need better integration of emails with Cerenade and automatization of lawpay with client invoices --- ### Happy customer - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Law Practice - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. our firm has been using eimmigration for over 10 years and we are very satisfied with the service and quality we are receiving #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros it's easy and friendly use of the forms and software #### Cons there is none that i can think of. Although there has been times that other providers attempted to gain our office. --- ### Cerenade Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The training videos produced by cerenade make it very user friendly easy to learn for new staff or client users. Cerenade staff is friendly and responsive to questions and inquiries. The admin access makes it easy to set up custom fields and create custom queries to pull data for billing or reporting purposes. #### Cons not applicable. We are satisfied with the software. --- ### Best tool ever - Overall rating: 5/5 - Reviewer: Daniela R. - Industry: Legal Services - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Fantastic, since we've been using it has made our life easier, and allowed us to track our clients in a better way. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's a product easy to use and gives you the best tools to work with, makes everything really easy to understand. I'm really amazed by the software due to all the features it has. Besides, the integration with the business has been simple and practical. #### Cons The only thing that I don't like that much is that they do not have an app for the cellphone, it would be great. --- ### A welcome change - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Law Practice - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We switched from another service and this is SO much better. The customer service is also excellent! #### Cons Sometimes things are not super straightforward or intuitive but there is usually a video to watch or a customer service agent who can help. --- ### A truly great product - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Law Practice - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: June 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very positive. The great customer support has a lot to do with it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Not only are the features very solid and easy to learn, but the customer support - that elusive thing to get in so many other contexts - is superb. #### Cons On my end, because it is a solo practice, it is a lot of heavy lifting to customize. It was not difficult, just time-consuming. --- ### It's an Excellent Product - Overall rating: 5/5 - Reviewer: John M. - Industry: Law Practice - Company size: Self-Employed - Product usage: 3-5 years · weekly - Reviewed: October 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been an Eimmigration/Cerenade customer for several years. I have been very satisfied with their product. It is easy to contact someone in technical support. They have updated their platform and the new version to me seems very easy to use. In addition, Cerenade has been a solid corporate citizen through their support over the years of the work of the American Immigration Council. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Having a database that populates the forms #### Cons Nothing. To me, it seems like it has the features I want. ---