I gladly encourage all attorneys I know to use eiAir for the immigration client Management. It is the best software available, highly customizable, great integration with QuickBooks online, and the ability to send SMS to texts to clients. The team is highly responsive to myself and my staff with any questions.

The QuickBooks synchronization, client logs and customizable reporting relying on custom client and case fields.

The lack of integration with Google contacts and calendar. I want a more robust calendar Integration with Google including all sub-calendars not just the main calendar.

My overall experience thus far has been an excellent one, especially with Customer Support, definitely value for money and well worth the price. Also, there are so many added features like word processing and PDF editing embedded in the form process that you can do everything under one umbrella and not have to download and edit externally. Contact options; phone call, email, and support link in the program, all options are always answered in a very almost immediate manner which reduces wait time for resolutions.

The best part is the ease with which we were able to transition from another system that we were testing and also our in-house system. The training team was very informed and literally could answer all our questions, the training was very in-depth to ensure we could start using the product immediately. Thumbs up to the Customer & Tech Support teams, they respond almost immediately to queries and if an email or text is still not clear someone will walk you through the process over the phone until it is resolved; that surpassed my expectations.

I am not so keen on doing any of the setup and mapping, and I wish they would do it for us, that is a bit time-consuming and also makes you feel like having to learn SQL.

Overall, it's a good software to use if you're a small to medium size firm. The price is fair for what it has to offer and they do continue to add updates and features that we find useful.

The software is very easy to use, easy to set up new users, and all around user friendly.

The questionnaires are extremely limited. If you practice Removal Defense (immigration) you know the lengthy forms one needs to complete (i.e. I-589, 42B/42A forms) and no questionnaire provided allows you to complete these.

Great. Anytime I have a problem I email my rep [sensitive content hidden] and within minutes she either fixes it or has someone calling me to get it fixed.

How easy it is to learn and access from anywhere, even my phone while I’m in traffic.

Forms, notes, billing, tracker, notification, and priority date emails when an I-130 is current.

Great customer service! The trainings are extremely valuable and in each one hour session I learnt so much. Clients also have an easy time filing out the questionnaires and using the software.

I like how the company is very open to the clients and making improvements. Over the approx 3 years that I have been using this product, I have been happy to see how many changes have been made. It was user friendly from the beginning but they keep making improvements to save you more and more time and streamline processes.

My only issue with the software is that our law firm deals with other fields besides for US immigration. It means that I can't have those cases in eimmigration. This is the same issue I would have with any immigration software so I can't complain