It enables us to streamline all our cases, time management and billing.

From the outset I have found everything about Leap to be incredibly user friendly

Some of the bolt-ons look attractive but would increase our monthly expenditure beyond budget.

LEAP is reliable, functional and easy to use. It is as simple as that.

There are some efficiency points that could be included. Development seems to have focused on certain areas at the detriment of others e.g. conveyancing vs disputes. Some features may have not been thoguht through for use in practice.

There was not sufficient training to get up and running. Thankfully, customer service is readily available and, for the most part, easy to work with. From the office management side, I believe PC Law does a better job of handling billing and accounting. At this point, I am still learning the system and making adjustments, so, hopefully, I will gain some appreciation going forward. We are a small firm located in Iowa. I don't think some of the features/selling points apply to a) a small firm and b) an Iowa firm - for example: why isn't Probate or Estate a choice for Matter Type?

Customer support is top notch - accessible and knowledgeable. LEAP does a nice job of organizing clients and allowing us to search for clients. I appreciate that all documents can be saved right in the matter and that emails sent from within the program are saved in the matter. We are a smaller firm, so there are several features that we don't need/use. Balancing the trust account is a breeze!

I would like a client's phone number to be more readily accessible. Why can't it be displayed on the Details & Correspondence tab when the matter opens? I prefer to have the billing and accounting in one place. While on the surface, it seems a nice feature to "push" to QuickBooks online, it is confusing as LEAP is pushing transactions while QBO is pulling transactions from the bank account. Balancing the operating account is cumbersome and time consuming. While I appreciate being able to save emails in the matter, I don't like that it saves EVERY reply or forward thereafter. I should be able to choose whether or not the ensuing emails are saved.

My overall experience with LEAP is a great experience. Everyone that I have been in contact with has been extremely helpful in everyway and very professional

I love that the mobile app for LEAP looks and performs as if you were at your desktop computer. I also find that the time entries and billing aspects could not get any easier.

What I am not liking about LEAP is when in LEAP and prepare an e-mail to anyone, it is not obvious where the subject line is pulling from. As I am a new user, I am currently waiting on my next training to use this feature because I find it more difficult to have the program put in an incorrect subject line and then have to change it every time I prepare a new e-mail. I would prefer that when entering information into LEAP that it say "e-mail subject line" or something that indicates where LEAP automatically gets this information from. My second con is that we are an insurance defense firm LEAP assumed that we were a plaintiff firm. What that means is that now I must go into each of our cases and change the information as our "client" is not the plaintiff.

It has changed my practice in so many ways. Even if there were a better software, this software has been a game changer for this firm.

My personal favorite attribute to this software is the technical support behind it. The helpdesk at LEAP is by far the most proficient, responsive, respectful, diligent, and most importantly, the helpdesk with the most overall proficient technicians responding. Every technician I have every worked with, and I ask questions to them almost as often as if they were in my office sitting with me, has a comprehensive knowledge of the entire software. If there has been a unique issue, they have always solved it within minutes. They are truly amazing. My next favorite attribute is that the software becomes more useful and powerful with every piece of information you fill out. It requires the users to put the information into the system, but once it's there, what you can do with the information is where the dividends pay off. Clerks will spend far less time doing clerical work. Attorneys can draft better documents repeatedly in order to maximize time. Next, is the document automation. It is continually being developed as we continue to work. Being able to generate large documents that can be used repeatedly at a substantial fee is a valuable asset. I think my partner, who keeps our books, would say that the push over to Quickbooks feature is the best. It is timesaving and allows less room for error.

The accounting methodology is different from the US methodology causing a greater learning curve during the transition to LEAP.

The overall experience has been painful and many of us in our firm have found it far more efficient to use LEAP as little as possible by disabling Office add-ons and working out of LEAP.The bugs and design flaws are innumerable:At almost each stage, the software opens up a new window which is often way off centre and does not fit the screen properly. This is on laptops and desktops of varying resolutions. Having to recentre and resize windows every time you want to access them becomes time consuming and affects the flow of work.Countless hours of work have been lost due to documents not saving or disappearing from LEAP entirely, not even showing in "deleted" items. Many of us having resorted to working out of LEAP and just dragging/dropping files into there once finalised.The issues with Office apps often results in LEAP crashing altogether, requiring a force quit and the loss of all work done which was not saved. Sometimes work doesn't save or files are deleted altogether.

Detailed reports are easy to produce and it's easy to share files between LEAP and local storage. It's also very easy to learn for people with varying tech skills.

The customer service: I made 4 or 5 attempts to have the same issue resolved, and each time the LEAP customer support would offer the same solution did not work. I was told an engineer would call me back on 3 occasions, and each time I gave them a 1 hour window during which I would be unavailable. Each time their Engineers called within the one hour window and each missed call means starting the process from square one.There is no option to export/save time recording into an Excel compatible format - only hard-copy or save to PDF. This has added hours to time spent preparing a Schedule of Costs as each entry has to be added and updated manually.Transitioning from our old system to LEAP was far from smooth. Many matters were not transferred and most of those which were had time recording missing or numerous mistakes, resulting in us combing through a lot of our files to correct these mistakes.The bugs and errors are innumerable - the Microsoft Office Add-ons do not seem to function properly at all, with different issues arising for each of Office 365, 2019 and 2016.Most cloud services auto-deletes or encrypts locally stored data. With LEAP, all data and docs accessed by a user are stored locally in a folder without encryption or auto-deleting, meaning that anyone with access to a device using LEAP could browse through all documents and client info a user has accessed without logging in to LEAP or using LEAP at all.

I have a negative attitude towards Leap in general because they interfered with the "good thing" I had with TurboLaw. I had several long telephone calls with Leap representatives to review all the functions that Leap has to offer, and I found that it was always much more than I was looking for in software for my small firm. I was very disappointed when Leap purchased TurboLaw and drastically increased the price without any grandfathering for existing TurboLaw customers.

I really liked this billing system. I found that it was not overly complicated to use, and it had all the functionality I needed (plus some additional functions that I could have used, but didn't venture into). The billing software was previously TurboLaw before Leap purchased it, and the price was very reasonable for the product provided - reasonable monthly fee for relatively simple software base.

When Leap purchased TurboLaw they more than tripled the monthly fee after just a few months. At that point, I went searching for a new billing system because it was too expensive for my small firm, and in my opinion, too expensive for what it had to offer. As a solo practitioner, I did not need anything fancy or expansive, and unfortunately Leap took this option away from me when they purchased TurboLaw.

I have lost a lot of money and clients due to using Leap.You cannot get quick answers there are no phone numbers to call. You only ever get “we’ll call you back” if you miss that call you have to wait for them to try again. I was sold this system because they are supposedly connected and integrated with 3rd parties that could handle my billing and auto chasing for payments, Handle my e-signatures, handle my calendar bookings. 100% of my small law firm relies on these features. None of this was true and LEAP only blames the third parties when things don’t work. I cannot speak any worse of this service. Joining them was the biggest busienss mistake I’ve ever made and I’ve pissed off so many clients with utterly frustrating software that both myself and the clients have tried to use from our respective ends.

I would have left earlier if it wasn’t for the personal client relationship manager [SENSITIVE CONTENT] - he has been good

Billing No telephone serviceWeb chat difficultBilling difficult - auto reminders didn’t work after 1.5 years of asking for helpCalendar booking system didn’t workE- signatures didn’t work and very difficult for clientsTraining was via third party who didn’t answer my questions Autofields for drafting precedents were not easy to use.

horrible

The software itself is great once you understand how to use all the featured

The transition team is absolutely horrible. You can ask what to expect but they do jot communicate clearly and most of their answers are I don’t know. Expect that it will be two to three weeks after they capture your data before they actually upload it or are able to make your templates. The initial training is arranged for someone with an IQ Of about three. click on the button that says open matter to open a new matter. That is literally five to ten minutes of a trainer talking. If you ask how to link your word documents to Leap the trainer won’t know and then takes a month to get a response back to you. If you call tech support expect about the same level of knowledge. The templates are also incomplete. They have templates for adoption in Florida but not Oregon and once again no one can tell you how to make a custom template, even though the fields are there for Florida documents because you are in a different state you can’t use them in your template.

My experience with LEAP has been wonderful. There has never been a time that I have reached out that someone has not helped me. They really have been patient and kind with me.

There are so many things I like about leave. It really is hard to pick one thing. I would say being able to do almost everything through LEAP. I also love being able to work at home when I need too. It's GREAT!

I know that they are continuing to work on this issue, but getting forms for our State and making different types of Law this is more familiar with our office. For example we do a lot of mediation.

I still find it hard that you can't just call technical support and have to make an appt. a couple of days out or wait all day for a return call.

the detailed cards for the plaintiff, defendant, opposing counsel, etc.

This software is not user friendly and complicated to learn/use.

It is definitely a good product to wrap all office components, time keeping, documents and billing features.

The document templates are finicky. Sometimes the features don't translate well.

We are forever marvelling at how complete the LEAP case management system is. The expression I find myself using for LEAP is "alive" - the product itself and the personnel are energetic and responsive, always growing and improving. It can be unnerving to rely so heavily on just one system yet I feel that our firm is in safe hands with LEAP.

LEAP manages to be complete and complex beneath the surface but appears to be so simple and clear on-screen. If one thinks that there is something that can't be done on LEAP, a simple chat with the helpdesk usually reveals that the facility required has been there all along and is easy to access (once you know how). The support is always fast and effective as well as pleasant and friendly. I also like the fact that LEAP are open to suggestion and discussion with the community about changes or additions to their software. It doesn't feel like a "like it or lump it" product. LEAP also introduced us to some other companies whose services integrate fully with LEAP and make processes seamless, thus saving precious time.

We hadn't used a dedicated case management system before so, initially, we found it difficult to get used to a whole new concept and there was a temptation to cheat and revert to our old processes. It took a while for us to overcome our fears of the unknown and to become accustomed to a new way of thinking. This was our failing, not LEAP's, but as complete rookies we could probably have done with a little more hand-holding. The early days were hard without a doubt but that is true of most dramatic changes. The benefits of having LEAP far outweigh that tough initial learning curve.

Starting up with Leap and doing the change over was stressful, I would suggest that anyone who is changing to Leap would keep their old Case Management licence running for at least 3 months after the change over in case there is something that has been brought across incorrectly it just helps. When we started with Leap we did this and it worked out perfectly for us. Once we transferred over we got all the help and training we needed from Leap which was great and is on-going. Using Leap is very easy and we are planning on updating our training soon just to get to grips with the new options available in Leap. I have to say the support with Leap is brilliant, you can go on the Leap website/community page and put in your problem there and if there isn't a solution in that you can just email Leap support and they will be back to you, most times within the day but sometimes the next day but they are great at helping us.

When using the case management it is so easy to use from start to finish on a file, opening, setting up folders, using precedents, setting up cards for businesses and people. Also when posting funds received or disbursed is so easy and using it in conjunction with Xero for Office Accounts.

The only negative I would say is that there is no option for a telephone message on a Client's file. I have been directed to use the New Comment tab but this isn't at all helpful for telephone messages, you fill them in and they "eventually" get to the person they are for, also the notifications come up for everyone in everyone's notification lists which is time wasting. In our business Telephone Messages are critical to receive immediately and if there was a proper tab for Telephone Messages on a Client's file which would flash up to the fee earner that would be better as they would immediately know about the call and also it would be recorded on the file

It has been easy to implement and generally easy for everyone to adopt and use. I would recommend that if you are looking for a cloud based case management system for Lawyers that you give LEAP a call for a demonstration.

We like the ease with which LEAP integrates with Microsoft products and the fact it was cloud based, which did come into its own over the past 18 months with staff moving to work from home. Time recording can be easily done when reviewing/typing up emails. Flexibility to set up precedents that work for your own practice or there are LEAP precedents that can be used as well. Using LawConnect, makes it straightforward to share documents with others securely. The team are constantly looking a developing the software to make improvements to the software. The integration with many APPs can bring more efficiencies. A good selection of reports that can be run to extract vital information for running your business. The integration with Xero accounting for the practice's own accounting is very good.

There has been work required to ensure the product can meet the accounts rules for Scotland and further developments are in progress with an imminent release which should make this easier . The online chat is great to get a quick answer but if you have a technical query, you have to wait for a call back and this can be frustrating as you may not be available when they call back. It would be better if an appointment system could be created so you know when to expect a call, even if 1/2 or hour windows. It is on the higher scale for cost but if you use the system as it is designed to be used, which may involve you changing your processes, efficiencies can be achieved, which goes towards offsetting the cost of the product.

When we made the decision to move to Leap in 2019 it was a daunting prospect transferring all of our data and retraining people but were put in touch with a project manager who guided us through the whole process. We are now into year 2 of using Leap and as consultancy firm it is important to us that our solicitors can work from wherever they choose, Leap allows us to do that, it's really changed the way that we work. The system is intuitive to use and Leap are very good at updating features and have a stack of helpful information/articles on their knowledge pages, I also love the live chat function meaning the majority of the time you can get an answer instantly from someone if you do have a problem. I'm not sure how we managed without it, having all of our documentation in one place, and the integrations with Infotrack have made our lives so much easier, especially with the new onboarding/AML tools via Ecos.

At first we found producing fixed fee invoices challenging but that was updated and improved shortly after we moved over to Leap and we have had no issues since.