[SENSITIVE CONTENT] has been tremendous to work with and will continue to help us get to the point when we fully use Neos. The initial training was not spectacular. But when she came on board, [SENSITIVE CONTENT] stepped up and that has gotten us closer to the optimized point of fully using Neos.

Neos has been a true blessing to my law firm. First, it is intuitive. You can get started using Neos without too much training and then more training when you get more involved in all that Neos can provide. The Neos Staff, [SENSITIVE CONTENT]!, has just been awesome to deal with and has been right by our side during the harder implementation of Neos. It does take time to fully use all of the powers of Neos and we are still in that process. So we look forward to the time when Neos is fully powered up and working for our clients and for us!

The integration and migration from our last software management system was difficult. But I do not think that is at the fault of Neos or the other company. We were using an antiquated system and the migration simply was not clean. And we are still working through that. But the point here is that Neos has helped us along the way with the challenging migration. And we appreciate it!

My overall experience has been great. Our support person is very helpful and always willing to help. Most of the time when you put in a service ticket someone gets back to you immediately.

The ability to transfer from our server based NEEDLES to NEOS with little to no problems. NEOS is very user friendly. As with all software, there will always be likes and dislikes but overall in my opinion NEOS was the best for our firm.

We were excited that we could set up our own reports. However, we still have problems doing this so if I had to choose what I least like it would be reporting and to get additional training with the reports you have to pay.

Neos has created more problems than solutions for me. Although the features are impressive, they have to work correctly to be a feature. Help articles are a bit of a joke. For example, in coding templates with advance field codes in Word, Neos has examples of if->then functions in their help files. However, even with proper coding, the if -> then function won't always work. There have been some issues with documents coded with "ALL CAPS" fields as well, which is a common thing to use in legal documents. The code sometimes gets ignored entirely when "ALL CAPS" is chosen. You can submit tickets, but never really know what the status is once it's sent to "development."

Customization options are the best part of Neos. It has potential.

Neos will slow down to unusable speeds, typically when trying to access the calendar view, but also randomly. The calendar is always problematic. After implementation of Neos, it kept altering our calendar, and some entries were deleted. That was terrifying for a legal firm. While generally I'd appreciate regular updates, if they are not fully tested, they should not be rolled out. Almost every update (other than small hotfixes) has caused numerous errors. Eventually, they will fix them, but the first week or so after any update results in error message after error message. Most recently, the error messages for "Failure to Load Data" or "Failure to Save Data" have become a nuisance. Be prepared to constantly refresh, reload, go to incognito mode, try again and still have the same issues. The document indexing between various views will show different documents (i.e. list view may show indexed items that no longer exist in the file). If you have a problem that is not a "system" problem as deemed by Neos, you will likely never hear back from "development" when your issue is escalated. I've had tickets open in excess of a year, and even with follow-up requests, no solutions. Often, technical support knows less about how to use the program than our end users.

100% awesome. I can go on and on about the software the support and love of the use of the software.

The functionality of adapting the software to the users legal needs is awesome. We now can easily rely on the case management of the cases where we could not with Perfect Practice. The software also allow us to customize the software to our style of case management. SUPPORT IS AWESOME. We could not have made it without [SENSITIVE CONTENT]! She has been the best.

The report customization is a hard for me to use.

My overall experience with Needles Neos has been simply wonderful. We have all the tools necessary to track and maintain all cases, and it's a great feeling to not wonder about what's going on in a case because you can find the answer immediately in the program.

I like that there always are new features being added in addition to the old, great features the program already contains. I like the daily reminders on each case keeping us current and up to date on all our files. I like the simplicity of the calendar and the integration with Outlook. I like the time that I am saved by document generation. I like to be able to directly text clients from the platform. I like the ease of entry of parties, cases, etc. I like the various reports that can be created with the click of a button.

When you create a new calendar item, it automatically sets the time to 12:00 a.m. if you do not change the time, you will ultimately miss that calendared item.

Overall i have been very impressed. I am excited to explore more of the unknown features the program has to offer to improve my teams efficiency rating.

The program is very powerful. It feels like a sand box that i can shape into what i need the program to be. We are excited to integrate our training material into the software. Although the required actions by our staff need to be more precise than a less powerful program, the ability to complete the tasks required by our team as well as the integration with time saving resources like Zapier has been invaluable.

Training this software has been difficult., I have no experience in case management with this software, but on the intake side it has been a struggle. We are interested in integrating some of our internal training material into the software to make case evaluations smoother, but have yet to roll out the program.

Client management system

I like that it is user friendly, and easy to navigate.

The reporting features and case layouts should have more capabilities.

The checklist is the best way to do business. Our checklists are very specific and tasks are coded by job title so nothing ever falls through the cracks. The feedback from across the board on our team has been positive.

Neos is very easy to use and has a quick learning curve. The system is very intuitive. Our team loves the checklist system because nothing falls through the cracks that way. The Value Tab is great for managing the financial side of the case and the notes system makes it easy to organize data and review files. The outlook integrations are seamless and make posting emails to files very easy.

We moved from a server based document system to a cloud based system. That comes with challenges that are not unique to Neos. Neos has done a great job in that regard but it has been an adjustment for our team.

I really like how it seamlessly blends to Outlook, Word, PDF. I like the ease of use and being able to create multiple documents at once. I really like the value tab and the many ways you can use that. With one click, I can find out how much we will need to settle for based on the outstanding bills and costs. Overall, it's a really great program.

I wish the checklist was easier to use and that you were able to link the checklist items to documents. For instance, once a medical record is requested, you could have a check list item automatically populate to follow up for those records in 30 or 40 days.

Absolutely horrific!

The ideas behind the product are good. But they are just ideas and goals. The product does not work.

Neos should not be released. Its constantly freezes up. Data is lost. They promise to bring over data from Needles or another system but they can not. It runs extremely slow. We have all brand new computers and pay for the highest speed internet possible and the system is so slow its ridiculous and unusable.

I've wanted to get rid of Needles since I first started using it. We run a multi-office law firm and the system works like hot steamy trash over VPN. First off there was severe downtime because of database errors and then the overall intake system is lacking in every field all the way from duplicate management to marketing options.

Reporting is fairly intuitive. Not much more to say about things that work with the system because it's antiquated and requires severe customization that act purely as bandaids because they further cripple you from upgrading in the future.

The user interface, general slowness, lack of remote support, lacking SQL functionality, horrible intake solutions, atrocious speed and overall lack of help from customer support.

Easy to use interface, ability to modify

No progress in regard to upgrading the system. It has remained essentially unchanged for 15 years. Despite this, costs have increased, supplemental charges for things that were standard, and quarterly support payments yet I am still uncertain as to what is covered in "support" as any issue we have, we are directed to contact our IT company or are given an additional charge for assistance.

Easy to use, many features, overall solid case management program.

Neos uses it's customers for beta testing when implementing new functions. Bugs and issues are not resolved prior to new features being put out causing other aspects of the program to fail. This is a reoccurring issue and affects the ability to use the program for it's intended purpose.

Solves everything from communicating with employees, to case management to statute of limitations management. I

Just about EVERYTHING. I have been a customer of Needles since way back when when they were called "Pins and Needles." Neos takes the platform to an entirely new and better level that cannot be beat for case management software.

I think the calendar can be improved. I have done some troubleshooting with Needles support, and we made a lot of progress, but I still think the calendar function could be better.

Its was positive for the more part. I was very exited about the change. Unfortunately, I feel it takes a lot of time out of the work day when the system is not working properly.

It was easy to navigate before all the upgrades

Every time an upgrade is done to the Neos, other features stop working properly.

poor

cloud based access. the review requires me to put more words in to post so i added this useless sentence.

slow and frankly very difficult to use. The most basic functions that I use all day are ridiculously hard to use. posting emails to the system is a nightmare. oftentimes i find out later that emails did not post to a file. When I attempted to resolve the issue I was told there was no way to. Names of parties in the system will mysteriously change.

- Overall it is a great experience with Needles and setting up easily and quickly

- Needles is one of the best database CRM applications for attorneys available in the market. - It is easy to customize and use. - This can be more setup in-house using SQL easily.

- More customization ability to the customers - Pricing can be made affordable - Make Needles application on cloud easily