About Needles Case Management

Needles, the most trusted name in case management is now offering an all-new web-based solution. With 30,000+ users and 2,600+ law firms we have combined decades of legal intelligence and reimagined it in the cloud. Needles offers the most robust case workflow automation, document management and configuration options on the market. We are committed to serving our customers by offering premium solutions at affordable prices, along with top tier customer support.


Supported Operating System(s):

Web browser (OS agnostic), Windows 10

31 Reviews of Needles Case Management

Average User Ratings

Overall

4.29 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(18)

18

4 stars

(7)

7

3 stars

(3)

3

2 stars

(3)

3

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 31 results

February 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

February 2019

Easy to use and a great way to store information

Pros

Easy to use with different tabs devoted to different aspects of each case. Great organization of documents and information.

Cons

No real drawbacks to this software. It's functional and dependable.

April 2019

Amanda from The Spencer Law Firm, PLLC

Company Size: 2-10 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

April 2019

Great Reporting, Case Management but tricky forms customization

I like being a user of Needles and managing my cases with it. But, as we add practice areas and need customized forms and functions, it does require additional support.

Pros

I like that Needles gives you a lot of reporting capabilities, categories, and checklists to be able to manage cases better. It is robust in its customization options and is fairly user friendly on the front end.

Cons

The difficulties are in setting up custom documents. The way the templates are made is cumbersome. And the checklists are tricky to set up on the back end so that they give you enough information to be useful, without being overwhelming.

Response from Needles Case Management

Replied August 2019

Amanda, we appreciate your feedback regarding the complexity of template generation and have improved this feature in Needles 5.0. These type of suggestions have enabled our development team to improve our product and will continue to be included in future releases. The Checklist is also one of the most valuable and important features of Needles. In cases where your needs are more complex, it is often best to work with one of our Needles Trainers to help you optimize this powerful tool. Please visit our website for our most recent Needles news.

February 2020

Cathy from Hollingsworth Kelly Law Firm

Company Size: 11-50 employees

Industry: Law Practice

Time Used: Less than 2 years

Review Source


Ease-of-use

3.0

Value for money

2.0

Customer support

1.0

Functionality

1.0

February 2020

Totally Ignored by Lead Customer Service "Advocate"

Further, Needles techs initially thought the issue was our version of Outlook, and had our firm purchase new licenses for all our uses. Unfortunately, this was a pricey "solution" that did not fix the problem. What is very annoying is that Needles keeps billing us quarterly for "technical support" that is part of our agreement, but fails to fix our technical issues. Also, Needles technicians are all east-coast based. As we're in Arizona, this also presents a problem in availability of their support.

Pros

If it worked as promised, it would have been exactly what we wanted in practice management software. It has some great ideas and is supposed to interface with Outlook.

Cons

Our experience has been that the updates are not adequately tested before released to clients, and customer support is not always advised or up-to-date re the various bugs with the updates, and therefore not able to troubleshoot or fix. We have been trying to get Needles to fix the interface with Outlook that resulted from one of there updates, and causes the slowing of email, for nine months now. We have only had this software for a year. As Needles has been unable to properly diagnose and resolve this problem, they are now ignoring us.

Reasons for Choosing Needles Case Management

Needles seemed to be a software that would meet all of our needs. If they had better technical support and understood how to resolve their technical issues that prevents clients from fully using their software, it would be a great program. Unfortunately, we cannot recommend Needles because they are so lacking in customer service.

April 2019

Kevin from Hughes & Coleman, PLLC

Company Size: 51-200 employees

Industry: Legal Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2019

I've administrated Needles for 10 years now

Pros

I love it's flexibility, and the sheer amount of customization that is available within the program and through external connections via ODBC and now API. Nearly anything will be possible if they follow through on their promises for extensive expansion of their API in version 5.0. I also like that it is a locally installed database, and isn't reliant on the cloud. That opens up lots of options when matching up data to other databases you have in-house. The bang for your buck with Needles is pretty exceptional.

Cons

It's still not as feature rich as some of the newer cloud-based alternatives, and the UI prior to version 5 is extremely dated. If you are considering moving to Needles, though, there is no reason not to go straight to version 5.

February 2017

Charles from Gilman & Bedigian, LLC

Company Size: 11-50 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

Excellent software - Excellent support

I cannot imagine running a personal injury practice without Needles. Needles keeps my staff on track and provides us a method to confirm the staff is on track. The support is excellent. The program can be customized to better fit my practice. As we grow and learn Needles grows with us. It allows us to better serve our clients because which keeps our clients happy and leads to more clients. The support is excellent. The set up process allows you to learn about your firm and how you firm can operate more effectively.

Pros

See my review. The support and ability to customize is second to none. We have tried a lot of software to help our practice run more efficiently and effectively.

Response from Needles Case Management

Replied February 2017

Charles, thank you so much for your kind words! We are very happy that you love our product, and that your firm is continuing to learn and use Needles.