Overall experience is excellent. The software is fast, easy to use and the support team is excellent. The training is very comprehensive and when utilised properly and fully, a firm can benefit greatly from it.

Osprey is entirely web-based which makes access very easy, across all devices. The reporting and accounts function is very comprehensive and helps with accounts rule compliance. The integration between the accounts and the case management is seamless so nothing goes missing.

There is a requirement for a good internet connection as the software is web-based. However this is not a criticism per-se.

I was introduced to Osprey at a previous job. When I set up my own firm I stuck with Osprey because it does everything I need (and probably a fair bit more). I have been courted by alternatives but the additional benefits of those systems do not justify their higher costs.

Does most of what I need well, including document production and accounts. Has a lot more features I do not use or have the time to set up. Recent upgrade to Osprey Approach is a huge improvement over the previous version. Competitively priced (despite a recent hike).

Too many features/functions are difficult to find and Osprey need to do something to stop the system reverting to a previous client's details when changing pages just because the matter number has not been entered on the matter history page. The minimum subscription is 3 licences when I only need 2. It's still cheaper than alternatives though.

We moved onto this as our first case management system and were initially pleased with it. However since its "upgrade" we have become progressively disillusioned. If you want to use the desktop version its internet explorer or nothing if you want to print documents and that is very slow. The app is faster for printing documents but it does not allow bills to be printed and is difficult to use and badly laid out if you use it on the desktop. Chrome is much faster as a browser and saves time but it does not let you print anything at all. The helpdesk seems not to know what they are doing - for years we have had problems with the software just logging us out - after some three years they have finally suggested this might be because of our security on the computer (we use webroute). We also have some accounts shared by part timers - the new security makes that very difficult and Osprey are claiming that that is not allowed despite us making it very clear that we did that when we first looked

The accounts are clear and it's easy to set up new matters and search the database.

It does not provide one really good platform/browser to use it on. It is slow and unresponsive and support while superficially helpful seem unable to actually help on many occasions

what i like most about this software is that it is user friendly and easy to train staff on the relevant features of the case management system and also if there are any issues the support staff are quick and helpful

There are a few issues with losing documents if the intranet goes down and perhaps a few more features could be added to the system in relation to emails as in documents attached to them - at the moment you can just import emails in but when sending emails all the documents attach. Also as a law firm the bundle package needs to be updated

My overall experience with Osprey Approach is a positive one. The check out system is very reliable and allows for constant review of documentation. The software is aesthetically pleasing and user friendly and I would recommend this software to all colleagues.

The software is responsive to demands, which means that navigating through matters and ledgers is next to seamless, allowing for quick reviews of files and documentation. The software looks great and is incredibly user friendly.

The software can often take some time to generate a document, but that may be down to my computer speed as oppose to the software itself.

It is relatively easy to get used to. Flexibility in use would make UX better

it is relatively quick, even when the network is struggling the software is usually responsive.

The software is not flexible. Search options are not user friendly. Several tasks must be carried out manually for example time stamps requires about 5-7 manual steps to complete a simply task such as sending an email. Folders do not tend to hold documents or correspondence - everything seems to appear on one page. Unable to select and delete more than one item from Osprey once uploaded

I understand it is very good for our accounting team

The older version was more old fashioned looking and improvements have been made but the system remains clunky and does not have some of the more advanced features of other more modern case management systems.

We have now been able to use electronic forms for our police station attendances thus making progress towards a paper-lite office.

Ease of use, the software is easy to navigate and customise to suit our requirements.

The addins do not work properly with our standard letters and there is little prospect of this being resolved which is a shame and will cause us problems in the future.

It is very easy to navigate and it is very quick to get your head around. Easy to load clients when needed.

I think the integration with Silverlight needs tweaking.

Quick and easy archiving system, new matters and client numbers are made within minutes it's amazing piece of software.

I have been using Osprey system since 2017 when it was in it's old format and look however with the update using their logo colour was smart and it makes the system look more sleek and modern, and when needed help or support they are always quick and efficent.

printing certain pages can be difficult at times however once you get passed it you are able to do so.

Very poor trying to deal with director. attitude problems

Seemed ok but we moved to another product

decided to move to a competitor product and then experience poor service from Osprey. Toys out of the pram stuff

Easy to read ledgers make it fast and efficient to work out funds on account, any disbursements etc.

easy to use functionality anyone can easily pick up the basics without any training. Great customer service team who are always there to help and are really friendly! New updated interface/ user screen is more appealing.

upload time take too long. freezes if file is over a certain amount and has to be refreshed several times for it to work again.

Very intuitive to use and the customer service is fantastic. I can work from home or just about anywhere with Osprey Approach. I cannot recommend it enough.

I cannot think of a thing. I am not sure about the online documents creator and editor but that is the way things are since every browser apart from Internet Explorer gave up support for ActiveX plugins.

Only been using Osprey since being with Hennings Solicitors for 9 months and found it very easy to pick up and use. If and when I have had a question its been answered and resolved quickly. We don't use Oprey to its fullest potential but what we do use is excellent!

Very user friendly and easy to amend corrections unlike others! (sage)

It can be slow loading or freeze as its internet based

I love how easy to use it is. I came into my current role knowing absolutely nothing about how to use any system like Osprey and taught myself how to use it with ease.

I'm not 100% sure if this is an Osprey Problem or our internet or a combination of the both but every so often I just can't use my normal web link to access osprey, and I actually had to contact the help centre to organise an alternative link that I could use during these periods. Until this was arranged it was annoying being unable to use it for a day or 2.

The overall experience has been okay.

It is relatively easy to add in new templates, providing you know the codes to put in titles and names and things. It makes it somewhat easy to find all the information on that client.

The new update. I found the older version to be much easier to use.

Good

Easy to use, looks nice and professional and simple to guide around

Time taken to upload files makes the process longer

We wanted a case management system to help with our Conveyancing department mainly.

a fresh new look which makes it seems like you have upgraded from Windows 98 to Windows 10

Uploading your own templates should have been made much more easier this time around.

Nothing at all. I can't think of anything good to say about it.

Hard to use, slow, old-fashioned, not use-friendly, difficult to navigate, makes basic functions more complicated that it needs to be, inflexible.

The recent improvements have made it better but I think there are still a few kinks to be worked out.

It was very user friendly and there was plenty of training provided.

Sometimes it would crash and you would lose work on matters.

Very easy and user friendly CMS which meets all requirements for day to day of running a law firm.

improve saving facility for documents open for longer 15 minutes

Worth it and great customer support.

It does what it says almost simply and easily.

Bit clunky and wide-screen. Though have seen others much more expensive much worse.

It's easy to use. Support line is always very quick

There is nothing that I am unhappy with.

good

easy to use not much training to get familiar with it time recording is easy

times out and logs me off doesn't save my latest editing to the docs

good

the program is easy to use and accessible to all members of staff

can take a while to load, could be more streamlined