Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.0 / 5
Value for Money
4.0 / 5
Customer Support
4.5 / 5
Functionality
4.0 / 5
Pros
"Easy to use, looks nice and professional and simple to guide around"
"It's easy to use. Support line is always very quick"
"the program is easy to use and accessible to all members of staff"
Cons
"printing certain pages can be difficult at times however once you get passed it you are able to do so."
"can take a while to load, could be more streamlined"
"Sometimes it would crash and you would lose work on matters. "
Osprey Approach Reviews
Filter by:
April 2019
Alex from The Law Factory LLP
Company Size: 11-50 employees
Industry: Legal Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2019
Osprey Approach: Comprehensive, Intergrated & Excellent!
Overall experience is excellent. The software is fast, easy to use and the support team is excellent. The training is very comprehensive and when utilised properly and fully, a firm can benefit greatly from it.
Pros
Osprey is entirely web-based which makes access very easy, across all devices. The reporting and accounts function is very comprehensive and helps with accounts rule compliance. The integration between the accounts and the case management is seamless so nothing goes missing.
Cons
There is a requirement for a good internet connection as the software is web-based. However this is not a criticism per-se.
May 2019
Gary from Edgbaston Family Law
Company Size: 1 employee
Industry: Law Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
5.0
Functionality
4.0
May 2019
Overall a decent case management product
I was introduced to Osprey at a previous job. When I set up my own firm I stuck with Osprey because it does everything I need (and probably a fair bit more). I have been courted by alternatives but the additional benefits of those systems do not justify their higher costs.
Pros
Does most of what I need well, including document production and accounts. Has a lot more features I do not use or have the time to set up. Recent upgrade to Osprey Approach is a huge improvement over the previous version. Competitively priced (despite a recent hike).
Cons
Too many features/functions are difficult to find and Osprey need to do something to stop the system reverting to a previous client's details when changing pages just because the matter number has not been entered on the matter history page. The minimum subscription is 3 licences when I only need 2. It's still cheaper than alternatives though.
Reasons for Choosing Osprey Approach
Familiarity, price and Osprey offering the functions I needed.
July 2020
Lesley from QualitySolicitors Palmers
Company Size: 2-10 employees
Industry: Law Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
2.0
Functionality
3.0
July 2020
Fallen Behind
We moved onto this as our first case management system and were initially pleased with it. However since its "upgrade" we have become progressively disillusioned. If you want to use the desktop version its internet explorer or nothing if you want to print documents and that is very slow. The app is faster for printing documents but it does not allow bills to be printed and is difficult to use and badly laid out if you use it on the desktop. Chrome is much faster as a browser and saves time but it does not let you print anything at all. The helpdesk seems not to know what they are doing - for years we have had problems with the software just logging us out - after some three years they have finally suggested this might be because of our security on the computer (we use webroute). We also have some accounts shared by part timers - the new security makes that very difficult and Osprey are claiming that that is not allowed despite us making it very clear that we did that when we first looked
Pros
The accounts are clear and it's easy to set up new matters and search the database.
Cons
It does not provide one really good platform/browser to use it on. It is slow and unresponsive and support while superficially helpful seem unable to actually help on many occasions

Response from Pracctice
Replied August 2020
We are disappointed that you feel Osprey is not currently meeting your expectations and our Support & Implementation Manager has been liaising directly with you to address these concerns. Sharing user accounts is a security issue and is discouraged by the SRA. To ensure all of our customers remain safe and compliant with SRA advice, we have enabled enhanced security via two-factor authentication, which is not compatible with sharing user accounts. In addition, our software license has never permitted this. We want to work with you to enhance your use of Osprey, therefore, further training is being provided to you and your team to ensure that the requirements of QualitySolicitors Palmers are met. We are confident that after these training sessions have been completed, your issues will be fully resolved.
May 2019
Lorraine from Band Hatton Button
Company Size: 51-200 employees
Industry: Law Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
May 2019
a good case management system
Pros
what i like most about this software is that it is user friendly and easy to train staff on the relevant features of the case management system and also if there are any issues the support staff are quick and helpful
Cons
There are a few issues with losing documents if the intranet goes down and perhaps a few more features could be added to the system in relation to emails as in documents attached to them - at the moment you can just import emails in but when sending emails all the documents attach. Also as a law firm the bundle package needs to be updated
May 2019
Anonymous
Company Size: 51-200 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
May 2019
Osprey Review
My overall experience with Osprey Approach is a positive one. The check out system is very reliable and allows for constant review of documentation. The software is aesthetically pleasing and user friendly and I would recommend this software to all colleagues.
Pros
The software is responsive to demands, which means that navigating through matters and ledgers is next to seamless, allowing for quick reviews of files and documentation. The software looks great and is incredibly user friendly.
Cons
The software can often take some time to generate a document, but that may be down to my computer speed as oppose to the software itself.
May 2019
Jayne from Kemps Solicitors
Company Size: 11-50 employees
Industry: Legal Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
May 2019
Long term customer
We have now been able to use electronic forms for our police station attendances thus making progress towards a paper-lite office.
Pros
Ease of use, the software is easy to navigate and customise to suit our requirements.
Cons
The addins do not work properly with our standard letters and there is little prospect of this being resolved which is a shame and will cause us problems in the future.
April 2019
Anonymous
Company Size: 11-50 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
3.0
April 2019
Osprey
Pros
It is very easy to navigate and it is very quick to get your head around. Easy to load clients when needed.
Cons
I think the integration with Silverlight needs tweaking.

Response from Pracctice
Replied May 2019
Hello, Thank you for your review. Our Silverlight integration has recently been updated. If you would like to learn more about the different document generation options, contact support. Thanks, The Osprey Team
May 2019
Anonymous
Company Size: 11-50 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
May 2019
Opsrey Approach
Quick and easy archiving system, new matters and client numbers are made within minutes it's amazing piece of software.
Pros
I have been using Osprey system since 2017 when it was in it's old format and look however with the update using their logo colour was smart and it makes the system look more sleek and modern, and when needed help or support they are always quick and efficent.
Cons
printing certain pages can be difficult at times however once you get passed it you are able to do so.
May 2019
Anonymous
Company Size: 2-10 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
May 2019
A love hate relationship
The overall experience has been okay.
Pros
It is relatively easy to add in new templates, providing you know the codes to put in titles and names and things. It makes it somewhat easy to find all the information on that client.
Cons
The new update. I found the older version to be much easier to use.
May 2019
Anonymous
Company Size: 11-50 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Customer support
3.0
Functionality
3.0
May 2019
Does the job but a little clunky!
Pros
I understand it is very good for our accounting team
Cons
The older version was more old fashioned looking and improvements have been made but the system remains clunky and does not have some of the more advanced features of other more modern case management systems.

Response from Pracctice
Replied May 2019
Hello, Osprey Approach contains a lot of advanced functionality that often requires a little additional training to make the most of. We offer unlimited all inclusive training as part of your licence. If there is any functionality you are looking for, please contact support! support@pracctice.net 0330 060 4940
March 2019
Nicola from Hennings Solicitors
Company Size: 2-10 employees
Industry: Law Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
March 2019
Osprey Accounts Review
Only been using Osprey since being with Hennings Solicitors for 9 months and found it very easy to pick up and use. If and when I have had a question its been answered and resolved quickly. We don't use Oprey to its fullest potential but what we do use is excellent!
Pros
Very user friendly and easy to amend corrections unlike others! (sage)
Cons
It can be slow loading or freeze as its internet based

Response from Pracctice
Replied April 2019
Hi Nicola, Thank you so much for your review and feedback. The Osprey Team
February 2019
Steven from SDK Law
Company Size: 2-10 employees
Industry: Law Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2019
It is brilliant
Pros
Very intuitive to use and the customer service is fantastic. I can work from home or just about anywhere with Osprey Approach. I cannot recommend it enough.
Cons
I cannot think of a thing. I am not sure about the online documents creator and editor but that is the way things are since every browser apart from Internet Explorer gave up support for ActiveX plugins.

Response from Pracctice
Replied March 2019
Hi Steven, Thank you for your fantastic review! Thanks, The Osprey Team
June 2019
Alexis Imogen from Saffron Solicitors
Company Size: 2-10 employees
Industry: Law Practice
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
June 2019
A great tool
Pros
I love how easy to use it is. I came into my current role knowing absolutely nothing about how to use any system like Osprey and taught myself how to use it with ease.
Cons
I'm not 100% sure if this is an Osprey Problem or our internet or a combination of the both but every so often I just can't use my normal web link to access osprey, and I actually had to contact the help centre to organise an alternative link that I could use during these periods. Until this was arranged it was annoying being unable to use it for a day or 2.
May 2019
Amrita from Saffron Solicitors
Company Size: 2-10 employees
Industry: Law Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
5.0
Customer support
5.0
Functionality
2.0
May 2019
Good Job
Good
Pros
Easy to use, looks nice and professional and simple to guide around
Cons
Time taken to upload files makes the process longer

Response from Pracctice
Replied May 2019
Hi Amrita, Thank you for your review. The time taken to upload files may be due to your internal internet speed or computer memory. Feel free to call support for our guide on testing internet speed
May 2019
jamil from Stirling Ackroyd Legal
Company Size: 11-50 employees
Industry: Legal Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
May 2019
Long overdue upgrade
We wanted a case management system to help with our Conveyancing department mainly.
Pros
a fresh new look which makes it seems like you have upgraded from Windows 98 to Windows 10
Cons
Uploading your own templates should have been made much more easier this time around.
May 2019
Luke from Terry Jones Solicitors
Company Size: 201-500 employees
Industry: Law Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Customer support
4.0
Functionality
3.0
May 2019
Osprey Review
The recent improvements have made it better but I think there are still a few kinks to be worked out.
Pros
It was very user friendly and there was plenty of training provided.
Cons
Sometimes it would crash and you would lose work on matters.
May 2019
Mohammad-Raza from ULA Solicitors
Company Size: 2-10 employees
Industry: Law Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2019
An Excellent CMS
Pros
Very easy and user friendly CMS which meets all requirements for day to day of running a law firm.
Cons
improve saving facility for documents open for longer 15 minutes
April 2019
Taff from Saffron Solicitors
Company Size: 2-10 employees
Industry: Legal Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
April 2019
Excellent
Worth it and great customer support.
Pros
It does what it says almost simply and easily.
Cons
Bit clunky and wide-screen. Though have seen others much more expensive much worse.
April 2019
Samantha from CTW SOlicitors
Company Size: 51-200 employees
Industry: Law Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2019
Osprey
Pros
It's easy to use. Support line is always very quick
Cons
There is nothing that I am unhappy with.

Response from Pracctice
Replied April 2019
Hi Sam, Thank you very much for your review, we love hearing great feedback!
May 2019
Craig from legal services
Company Size: 2-10 employees
Industry: Law Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
May 2019
REview
good
Pros
the program is easy to use and accessible to all members of staff
Cons
can take a while to load, could be more streamlined
June 2019
Imad from Stirling Ackroyd Legal Llp
Company Size: 51-200 employees
Industry: Law Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
5.0
Functionality
5.0
June 2019
Great and Efficient
exceptional
Pros
User friendly and efficient. Access anywhere.
Cons
Old look, needs to be more catered to a younger crowd
May 2019
Fazl from jfh law llp
Company Size: 2-10 employees
Industry: Legal Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
2.0
Customer support
3.0
Functionality
2.0
May 2019
User experience
It is relatively easy to get used to. Flexibility in use would make UX better
Pros
it is relatively quick, even when the network is struggling the software is usually responsive.
Cons
The software is not flexible. Search options are not user friendly. Several tasks must be carried out manually for example time stamps requires about 5-7 manual steps to complete a simply task such as sending an email. Folders do not tend to hold documents or correspondence - everything seems to appear on one page. Unable to select and delete more than one item from Osprey once uploaded

Response from Pracctice
Replied May 2019
Hi Fazl, Thank you for your review, you have made some useful points which we would love to understand further. I will be in touch privately to explore how we can improve the software based on your experience. Thanks, The Osprey Team
April 2019
michael from GGP LAW
Company Size: 11-50 employees
Industry: Law Practice
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2019
Next Gen
I think that as a whole package it fits in perfectly with our day to day business and offers a platform which is very diverse in all the business areas that we are part of. very good package.
Pros
I use this software on a daily basis and it has made building client files and also logging crucial information, far easier than the other system we used. The billing platform within the package is second to none and struggle to see any other package that can offer a simplistic but effective way regards this.
Cons
At first it appeared to have to many options to get to where you needed to go regards getting to attendance notes and locating files.
June 2019
Nosheen from Saffron Solicitors
Company Size: 2-10 employees
Industry: Law Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
5.0
Functionality
3.0
June 2019
My Osprey
Easy to read ledgers make it fast and efficient to work out funds on account, any disbursements etc.
Pros
easy to use functionality anyone can easily pick up the basics without any training. Great customer service team who are always there to help and are really friendly! New updated interface/ user screen is more appealing.
Cons
upload time take too long. freezes if file is over a certain amount and has to be refreshed several times for it to work again.
April 2019
Callum from Eaton-Evans & Morris Ltd
Company Size: 11-50 employees
Industry: Legal Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
4.0
Functionality
3.0
April 2019
Update not as good as original
It's been okay, had some problems with the features but have resolved with the customer service team. Some features aren't working as well as previously did.
Pros
The new design is nicer, and it's obviously a more modern approach
Cons
Some feature updates are not as easy accessible as previous

Response from Pracctice
Replied April 2019
Hi Callum, Thank you for your review we are continuously updating the software with new features. I have passed this onto our support team so they can help you with any features you are struggling to access. Thank you, The Osprey Team
June 2019
Annabel from Mary Ward Legal Centre
Company Size: 11-50 employees
Industry: Law Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
3.0
Functionality
1.0
June 2019
review
Pros
Nothing at all. I can't think of anything good to say about it.
Cons
Hard to use, slow, old-fashioned, not use-friendly, difficult to navigate, makes basic functions more complicated that it needs to be, inflexible.
May 2019
sharfaa from ULA solicitors ltd
Company Size: 2-10 employees
Industry: Law Practice
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
May 2019
sharfaa's review on osprey
good
Pros
easy to use not much training to get familiar with it time recording is easy
Cons
times out and logs me off doesn't save my latest editing to the docs

Response from Pracctice
Replied May 2019
Hi Sharfaa, Thank you for your review. Sorry to hear you're having an issue, I will get a member of our support team to get in touch to find out why you are being logged out. Thanks, The Osprey team
May 2019
Chloe from GGP Law
Company Size: 51-200 employees
Industry: Law Practice
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
5.0
Functionality
4.0
May 2019
Easy, fast and Useful
Easy, fast system, however signing out issues need to be sorted
Pros
software is easy to navigate, and fast system.
Cons
Sometimes the system signs you out when typing letter or posting time recording.

Response from Pracctice
Replied May 2019
Hi Chloe, Thank you for your review, the issue you are having regarding being signed out is currently being investigated by our development team, I'm sure they will have this resolved soon! Thanks, The Osprey team
June 2019
Roger from Malvern Law
Company Size: 1 employee
Industry: Law Practice
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
June 2019
review
good
Pros
It probably has all the capabilities you need and their customer service is responsive.
Cons
it is not instinctively easy to use but that may just be me.

Response from Pracctice
Replied July 2019
Hi Roger, Thank you for your review, don't forget to take advantage of our free unlimited training. Please contact support if you would like to book - 0330 060 4940 / support@pracctice.net Thanks, The Osprey team